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5★ · Windermere

Gilpin Hotel & Lake House

Crook Rd, Windermere LA23 3NE, Royaume-Uni, Windermere

4.74.7/51,241 reviews · Google rating
  • In the heart of the Lake District
  • Member of Relais & Châteaux
  • Intimate, welcoming atmosphere
  • Natural setting suited to relaxation

Hotel 5-star in Windermere, United Kingdom, in the heart of Windermere, featuring a Lake District setting, Relais & Châteaux and intimate ambience.

What is Gilpin Hotel & Lake House in Windermere known for?

The hotel is chiefly known for its intimate atmosphere and natural setting in the heart of the Lake District.

It particularly suits stays for two, quiet breaks and post-walk returns to a carefully run setting.

Does Gilpin Hotel & Lake House have Michelin-starred restaurants?

Yes. The property has three dining options, including SOURCE at Gilpin Hotel and Gilpin Spice, each holding one Michelin star.

There is also afternoon tea at Gilpin Lake House for a more traditional, slower-paced option.

Is Gilpin Hotel & Lake House adults only?

The atmosphere is clearly geared towards calm stays, couples and relaxation.

To confirm the exact policy by room type or house, it is best to check your dates with the Concierge.

A word from the Concierge

Gilpin Hotel & Lake House through the Concierge's eyes

Gilpin Hotel & Lake House is located in Windermere, United Kingdom. This 5★ hotel, part of the Relais & Châteaux property, provides a unique experience. Nestled in the heart of the Lake District, it enjoys an exceptional natural setting. The surrounding landscape invites relaxation and exploration.

What sets this hotel apart is its intimate and warm atmosphere. Guests appreciate the attentive service and quality facilities. The setting is ideal for romantic getaways or relaxing stays. Gilpin Hotel & Lake House stands out for its commitment to hospitality and comfort.

Before you go, know that the ambiance is conducive to relaxation. This hotel suits both couples and travelers seeking tranquility. During peak season, reservations are recommended to fully enjoy local activities. The area offers many hiking and exploration opportunities.

_My tip from the Concierge: book in advance to secure your stay, especially during busy periods._

Why choose Gilpin Hotel & Lake House?

Gilpin Hotel & Lake House is an exceptional address in Windermere, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of the Lake District
  • Member of Relais & Châteaux
  • Intimate, welcoming atmosphere
  • Natural setting suited to relaxation
  • Well suited to romantic breaks

Rooms & suites

The hotel at a glance

Services & amenities

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Romantic escape in the heart of the Lake District

    Gilpin Hotel & Lake House naturally lends itself to stays for two. This experience focuses on what defines the property: an intimate atmosphere, a soothing natural setting and the feeling that slowing down comes easily. Ideal for a long weekend, it revolves around shared time together, with walks in the Lake District, a peaceful return to the hotel and an evening spent in warm surroundings.

    Idéal en coupleReservation required
  • Contemplative morning in Windermere

    Some destinations are best discovered early in the day, before the bustle begins. From the hotel, this experience invites guests to enjoy a gentle start, an unhurried breakfast, then an outing towards Windermere and its surroundings to watch the morning light across the Lake District landscape. It is a simple yet deeply fitting way to feel the character of the region before returning to the hotel with the sense of having already fully inhabited the day.

    Included in your stay
  • Post-walk return and quiet evening

    In the Lake District, true luxury often lies in the sequence of a rewarding walk followed by a return to a perfectly prepared room. This experience celebrates that rhythm: setting out to explore paths and landscapes, then coming back to the comfort of the hotel, attentive service, a sense of order and the softness of an evening without a fixed programme. It is one of the most authentic ways to experience the property.

    Esprit Lake DistrictIncluded in your stay
  • Destination dinner

    In a Relais & Châteaux house, dinner forms an integral part of the journey. This experience turns the evening meal into a central moment of the stay: taking time to settle in, allowing the day to soften, enjoying cuisine in keeping with the property’s standing and extending the evening within the hotel’s hushed atmosphere. It is especially fitting after a day spent outdoors among lakes, villages and fells.

    Reservation required
  • Nature-led wellbeing pause

    More than a formal programme, this experience rests on a kind of wellbeing specific to the property: silence, fresh air, a comfortable room, slower pace and attentive service. It suits travellers who wish to use the hotel as a refuge, with few obligations and ample time to read, rest, contemplate the landscape or simply enjoy a setting designed for calm. It is an approach to luxury based on coherence rather than display.

    DéconnexionIncluded in your stay
  • Tailored stay with concierge support

    With concierge support available around the clock, a stay can be adjusted flexibly to suit personal preferences and pace. This experience highlights one of the hotel’s most tangible strengths: the ability to handle practical details without weighing down the atmosphere. Arrival and departure arrangements, local recommendations, logistical help or small comfort-led touches all contribute to making the stay smoother and more personal.

    Reservation required

Restaurants & bars

3 on-site dining venues, including 2 Michelin stars.

  • Gilpin Spice

    1 Michelin star

    Restaurant

    Highlights

    • pan-Asian
    • the laid-back Gilpin Spice has an open kitchen serving pan-Asian dishes inspired by countries along the spice trail
    Practical information

    The concierge’s wordFor a relaxed yet precise dinner, book Gilpin Spice: its open kitchen and pan-Asian inspirations always hit the mark.

  • SOURCE at Gilpin Hotel

    1 Michelin star

    Restaurant

    Chef: Kevin Scanlan
    Chef: Kevin Scanlan

    Highlights

    • Japanese
    • prime local produce is often infused with Japanese flavors from sake to miso
    Practical information

    The concierge’s wordBook SOURCE for Kevin Scanlan’s signature: a one-Michelin-star table where prime local produce takes on Japanese notes, from sake to miso.

  • Afternoon Tea at Gilpin Lake House

    Tea room

    Highlights

    • Enjoy the quintessentially British teatime tradition of afternoon tea in the picture-perfect setting of our Gilpin Lake House.
    Practical information

    The concierge’s wordFor a quintessentially British moment, book afternoon tea at Gilpin Lake House: the setting is especially charming for fully enjoying it.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 10:30

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Crook Rd, Windermere LA23 3NE, Royaume-Uni

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 1,241 reviews

5/5Alisha

⭐⭐⭐⭐⭐ We recently stayed in the Spa Suite at Gilpin Hotel & Lake House and it was an absolutely unforgettable experience. From the moment we arrived, everything felt luxurious, relaxing, and incredibly special. The…

5/5Shadman Sabir

Gilpin Hotel & Lake House in the Lake District is widely regarded as one of the UK’s top luxury countryside retreats — especially for couples, spa weekends, and food-focused stays. The property combines a traditional…

5/5Paul Strange

We had a wonderful midweek stay at Gilpin's Hotel. The hotel has two restaurants, both of which gave us superb meals. The rooms were clean and spacious and included a good minibar and a safe. Fresh milk was provided…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 37 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Church of Our Lady of Windermere and St HerbertChurch

    2.7 km · 5 min by car

    Religious building located 2,664 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a quiet break in Windermere, this church offers a lovely glimpse of local architecture, ideal during an easy-paced stroll.

  • The World of Beatrix Potter AttractionMuseum

    2.7 km · 5 min by car

    Museum 2.7 kilometers away, dedicated to the world of Beatrix Potter and her iconic characters.

    Practical information

    The concierge’s wordIf you’re in the mood for a playful break, this museum devoted to Beatrix Potter’s world suits a family visit or a quiet-weather outing.

  • St Martin's ChurchChurch

    2.8 km · 5 min by car

    Religious building located 2,796 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a quiet break in Windermere, St Martin's Church offers a lovely glimpse of local architecture, ideal during a stroll around the area.

  • National Park Print ShopArt gallery

    3.0 km · 5 min by car

    Art gallery located three kilometers away, showcasing various artworks.

    Practical information

    The concierge’s wordFor a cultural break in Windermere, head to National Park Print Shop if you’re in the mood to browse a range of artworks in peace.

  • Blackwell - the Arts & Crafts houseMuseum

    3.1 km · 5 min by car

    Museum three kilometers away, showcasing the architecture and design of the Arts & Crafts movement.

    Practical information

    The concierge’s wordIdeal for a cultural break if you appreciate Arts & Crafts architecture and design, just a few kilometers from the hotel.

  • Fallbarrow HallHistoric place

    3.1 km · 5 min by car

    Fallbarrow Hall, a historic castle to visit, is located 3 km from the hotel.

    Practical information

    The concierge’s wordFor a historical break near Windermere, Fallbarrow Hall is well suited to a relaxed afternoon visit.

  • Windermere Jetty Museum - Stories of boats and steamMuseum

    3.2 km · 5 min by car

    Museum in Windermere showcasing the history of boats and steam navigation.

    Practical information

    The concierge’s wordFor a calm break in Windermere, this museum sheds light on the history of boats and steam navigation.

  • Lakeland Farm Visitor CentreTourist attraction

    3.7 km · 6 min by car

    Tourist attraction center located 3.6 km away, providing information about the area and nature-related activities.

    Practical information

    The concierge’s wordA practical stop if you want to get your bearings in the area and find nature-focused activities around Windermere.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Lindeth Fell Country HouseGarden

    2.5 km · 4 min by car

    Lindeth Fell Country House, a garden to explore, providing a calming natural setting.

    Practical information

    The concierge’s wordIf you're after a calm break in Windermere, the garden at Lindeth Fell Country House offers a soothing natural setting to explore.

  • Windermere Marina VillageMarina

    2.9 km · 5 min by car

    Windermere Marina Village, a marina providing facilities for water activities.

    Practical information

    The concierge’s wordIdeal if you want a waterside break, with easy access to water activities in the atmosphere of a marina.

  • Aquatic Quays Marina, WindermereMarina

    3.2 km · 5 min by car

    Marina located 3,173 meters away, providing facilities for water activities.

    Practical information

    The concierge’s wordFor a waterside break, Aquatic Quays Marina works well if you’re planning a boating activity around Windermere.

  • Windermere Outdoor Adventure CentreMarina

    3.6 km · 6 min by car

    Outdoor adventure center in Windermere, offering a variety of water activities.

    Practical information

    The concierge’s wordFor an active break in Windermere, this outdoor adventure centre is ideal if you're in the mood for a range of watersports.

  • Rayrigg Meadow Car ParkPark

    3.6 km · 6 min by car

    Rayrigg Meadow Car Park, a parking area available for exploring the surrounding region.

    Practical information

    The concierge’s wordHandy if you're exploring Windermere by car: a simple base to park and head out to discover the surrounding area at your own pace.

  • National Trust - Windermere and TroutbeckPark

    4.3 km · 7 min by car

    Park in Windermere, providing a natural space for walking and enjoying the surrounding scenic beauty.

    Practical information

    The concierge’s wordFor a nature break, head to National Trust - Windermere and Troutbeck whenever you feel like an easy walk and taking in Windermere’s surrounding scenery.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Gilpin Hotel & Lake House?

    Check-in is generally available from 15:00 and check-out must be completed before 10:30, for both Gilpin Hotel and Gilpin Lake House.

  • Can I check in early?

    It is possible to arrive before 15:00 and wait in the bars and lounges until the room is ready, but there is no guarantee of early access to the room.

  • Is the reception at Gilpin Hotel & Lake House open 24 hours?

    The reception is staffed 24 hours a day, with personnel available to greet guests upon arrival and assist with stay formalities.

  • Is it possible to request a late check-out at Gilpin Hotel & Lake House?

    Late check-out requests are subject to availability and may incur additional charges depending on the season and room type. Please contact the concierge to confirm the arrangements for the day.

  • Does the Gilpin Hotel & Lake House offer valet service or monitored parking?

    Gilpin Hotel & Lake House offers free on-site parking, self-service, with valet service available for guests.

  • Are airport transfers available?

    Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is Gilpin Hotel & Lake House located in relation to Windermere and the lake?

    Gilpin Hotel & Lake House is located on Crook Road, approximately 2.1 miles from the centre of Windermere, in the Lake District, near Lake Windermere.

  • How do I get to Gilpin Hotel & Lake House from the nearest train stations?

    The hotel is close to Windermere and Oxenholme stations, accessible by taxi or car, in a quiet rural area of the Lake District.

  • What is the distance between Gilpin Hotel and Gilpin Lake House?

    Gilpin Lake House is located approximately one mile from Gilpin Hotel, on a private estate of several dozen acres with a lake and gardens.

  • What is the distance between the hotel and the airport?

    Gilpin Hotel & Lake House is approximately 40 miles from regional airports such as Carlisle Lake District and Blackpool; larger international airports are further away.

  • What is the exact address of the Gilpin Lake House and how do you access it from the Gilpin Hotel?

    Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • Does the hotel have parking?

    Yes, free private parking is available on-site, with open parking for guests and often a valet service.

  • What amenities can be found in the rooms at Gilpin Hotel & Lake House?

    The rooms and suites are equipped with free Wi-Fi, television, en-suite bathroom, and modern amenities suitable for a five-star luxury hotel.

  • Are there rooms with a jacuzzi or private hot tub at the Gilpin Hotel?

    Some suites feature private hot tubs, particularly at the Gilpin Hotel, offering a spa experience directly in the room.

  • What is the difference between the rooms at the Gilpin Hotel and those at the Gilpin Lake House?

    The Gilpin Lake House offers a limited number of rooms on a private estate with shared access to the spa, lake, and wellness facilities.

Included Services

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available in all rooms and most common areas, with a data limit per stay and possible additional charges beyond that.

  • What services are automatically included in the room price at the Gilpin Hotel & Lake House?

    Parking, 24-hour reception service, and basic Wi-Fi access are generally included in the stay at no extra charge.

  • Are laundry or daily housekeeping services offered at the hotel?

    Housekeeping, laundry, and concierge services are available, some of which may incur additional charges depending on the requested services.

  • Is access to wellness facilities included in the stay?

    Guests at the Gilpin Hotel benefit from access to a partner health club with an indoor pool, while residents of the Lake House have their own spa facilities.

  • Are shuttle services offered between the Gilpin Hotel and the Gilpin Lake House?

    Contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    A cooked-to-order breakfast is offered each morning, typically from 8:00 to 10:30, with various paid options per person.

  • Does the hotel have a fine dining or Michelin-starred restaurant?

    The Gilpin Hotel houses two restaurants, including SOURCE with one Michelin star, offering gourmet menus and an elaborate menu.

  • What does the Gilpin Spice restaurant within the Gilpin Hotel offer?

    Gilpin Spice offers cuisine with Asian influences in a casual setting, accessible to guests for lunch and dinner.

  • What should one know about the Gilpin Hotel menu and the prices charged?

    The menu at the Gilpin Hotel varies by season, with prices generally in line with a Michelin-starred establishment and a specialty restaurant.

  • Can we obtain detailed information about the Gilpin menu prices before booking?

    Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • What spa facilities are available at the Gilpin Lake House?

    At the Gilpin Lake House, guests share a swimming pool, saunas, outdoor hot tubs, a spa, and treatment rooms on the private estate.

  • What does the Gilpin Hotel spa offer for guests staying at the main hotel?

    Guests at the Gilpin Hotel have access to a dedicated Spa Space with treatments by reservation, as well as access to an indoor pool via a partner club.

  • What are the opening hours and access conditions for the spa at the Gilpin Hotel & Lake House?

    The spa is open daily and treatments must be booked in advance; access to the spa is prohibited for those under 18 years old.

  • Does the hotel have a swimming pool?

    Yes, a swimming pool is available for residents of the Gilpin Lake House on the private estate and via the partner club for guests of the Gilpin Hotel.

Activities & Leisure

  • What outdoor activities can be enjoyed around the Gilpin Hotel & Lake House?

    Hiking, excursions around Lake Windermere, nearby golf, and lake cruises are easily accessible activities from the hotel.

  • What is the Gilpin Hotel & Lake House particularly known for?

    The hotel is renowned for its countryside setting, high-end service, accommodations with private hot tubs, and Michelin-starred cuisine.

  • Can trails with views of Lake Windermere be easily accessed from the hotel?

    Hiking trails and viewpoints over Lake Windermere are accessible by car or a short excursion from the Gilpin estate.

  • What relaxation experiences are offered at the Gilpin Hotel & Lake House?

    Spa experiences, gourmet dining, and relaxation stays are the main activities offered, in a calm and adult environment.

Family & Kids

  • Is the Gilpin Hotel & Lake House adults-only?

    Children aged 10 and under are not accepted; only guests over 10 years old may stay, making it an establishment aimed at an adult clientele.

  • Are children and teenagers accepted at the Gilpin Hotel & Lake House?

    Families with teenagers can stay, with the possibility of paying for extra beds, but there are no baby cots available.

  • Are there childcare services or activities dedicated to children at the hotel?

    No childcare services or kids' club are offered; the hotel's main focus is relaxation for adults and older children.

Pets

  • Are pets allowed at Gilpin Hotel & Lake House?

    Pets are not permitted on the premises, neither at Gilpin Hotel nor at Gilpin Lake House.

Accessibility

  • Does Gilpin Hotel & Lake House offer accessible rooms for people with reduced mobility?

    Rooms adapted for wheelchair users are limited; a Garden Suite has been arranged with step-free access and dedicated parking nearby.

  • Are the common areas and restaurants of Gilpin Hotel easily accessible?

    The main common areas and restaurants have general accessibility and accessible toilets, but the hotel does not have a lift.

  • How to prepare for a stay if a group member uses a wheelchair?

    To organise an arrival with a wheelchair or specific equipment, it is advisable to contact the concierge in advance to tailor the stay.

Billing & Policies

  • Is breakfast included in the room rate at Gilpin Hotel & Lake House?

    Rates may or may not include breakfast; an additional charge is often applied for cooked-to-order breakfast per person per day.

  • What types of additional charges should I anticipate during my stay?

    Additional charges may apply for extra beds, certain spa services, breakfasts, and exceeding Wi-Fi quotas.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate type and booking agency; some offers are non-refundable, while others are flexible. Contact the concierge to confirm the terms of the day.

  • Are there any tourist taxes to pay?

    The Lake District generally does not charge a specific tourist tax; any potential local tax or fee is detailed in your booking. Contact the concierge to confirm the terms of the day.

Sustainability

  • Does Gilpin Hotel & Lake House have a specific environmental policy?

    The establishment has commitments regarding service quality and careful management of the estate, but public communication on sustainability remains limited. Contact the concierge to confirm the terms of the day.

  • How does the Gilpin Hotel & Lake House estate integrate into the natural environment of the Lake District?

    The presence of gardens, natural spaces, and animals such as llamas and alpacas contributes to an environmentally friendly landscape management.

  • Is the Gilpin Hotel & Lake House an independent hotel or part of a large chain?

    The hotel is a family-run establishment, which encourages a sustainable approach to the management of built heritage and green spaces.

  • Can you charge an electric vehicle at the Gilpin Hotel & Lake House?

    Electric vehicle charging points are available in the car park, allowing guests to charge their cars during their stay.

The Concierge answers — Gilpin Hotel & Lake House

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the airport and Gilpin Hotel & Lake House?

    The concierge can organise a private transfer to or from Manchester or Liverpool airports, with a driver, suitable vehicle, and timings coordinated with your flight.

  • How can I organise a transfer from Windermere or Oxenholme station to the hotel?

    The concierge can book a taxi or driver from Windermere or Oxenholme station to the hotel, anticipating your train's arrival time.

  • Is it possible to book a chauffeur-driven car to visit the Lake District from the hotel?

    The concierge can arrange a chauffeur-driven car for a scenic tour of the Lake District, including the main viewpoints of Lake Windermere.

  • Can you manage my daily transfers between the hotel and the centre of Windermere or Bowness?

    The concierge can organise a shuttle or taxi service for your transfers to Bowness-on-Windermere, Kendal, or the main nearby tourist sites.

  • Can the concierge assist me in renting a car during my stay at Gilpin Hotel & Lake House?

    The concierge can advise and book high-end car rentals suitable for the roads of the Lake District, delivered directly to the hotel.

Restaurant Reservations

  • Can you book a table at the Michelin-starred restaurant SOURCE at Gilpin Hotel?

    Reservations are made through the concierge for tables at SOURCE at Gilpin Hotel, a Michelin-starred restaurant, subject to availability and dress code.

  • Is it possible to arrange a personalised romantic dinner in one of the restaurants at Gilpin Hotel?

    The concierge can organise a romantic dinner with a specific table, desired time, and food and wine pairing recommendations in the hotel's restaurants.

  • Can you recommend and book the best restaurants in Windermere and Bowness-on-Windermere?

    The concierge can recommend and book the best restaurants in Bowness and Windermere, taking into account your culinary preferences.

  • How can I request a menu tailored to a specific diet in the restaurants at Gilpin Hotel?

    Requests for special menus are made through the concierge, who coordinates with the kitchen for vegetarian, gluten-free, or other dietary restrictions.

Spa Bookings

  • How can I book a treatment or experience at the Gilpin Hotel spa during my stay?

    Reservations are made through the concierge for experiences at the Spa Space of Gilpin Hotel or at the Jetty Spa of the Lake House.

  • Can you organise a bespoke spa programme for a wellness stay at the Gilpin Hotel & Lake House?

    The concierge can plan a comprehensive spa programme over several days with treatments, schedules, and alternation between Spa Space and Lake House facilities.

  • Is it possible to book couples massages at the spa of the Gilpin Hotel or Lake House?

    Requests for duo treatments are made through the concierge, who checks cabin availability and coordinates timings according to your constraints.

Excursions & Cultural Visits

  • Can you organise a boat trip on Lake Windermere from the hotel?

    The concierge can arrange boat outings on Lake Windermere from nearby piers, including schedules, tickets, and a potential private guide.

  • How can cultural visits and walks in the Lake District be organised from the Gilpin Hotel & Lake House?

    It is recommended to go through the concierge to plan visits to Lake District villages, historic houses, and iconic hiking trails.

  • Is it possible to book a private guide to explore the surroundings of Windermere?

    The concierge can book private guides for hikes or themed tours around the heritage, nature, and literature of the Lake District.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary at the Gilpin Hotel?

    The concierge can prepare a romantic setup in the room or lodge with flowers, champagne, pastries, and personalised messages.

  • How can a small private reception or family event be organised at the Gilpin Hotel & Lake House?

    Requests for partial privatisation for celebrations are managed with the concierge, who explores options for lounges, menus, and additional services.

  • Is it possible to order a personalised cake and special decoration for an occasion at the hotel?

    The concierge can coordinate a personalised cake, specific decoration, and photographer for the celebration of a birthday or a marriage proposal.

Shopping & Luxury Services

  • Can you recommend luxury shops or high-end crafts near Windermere?

    The concierge can suggest and reserve high-end boutiques in the Lake District and arrange a chauffeur for an afternoon of shopping.

  • Is it possible to have a personal shopper during my stay at the Gilpin Hotel?

    The concierge can organise a local personal shopper service to accompany you to the best addresses in the district.

Family Activities

  • Can you suggest activities suitable for a family with older children around Lake Windermere?

    The concierge can suggest activities suitable for families with teenagers, such as cruises, guided walks, and visits to local attractions.

  • How can a nature day be organised for a family departing from Gilpin Lake House?

    The concierge can organise nature activities, wildlife observation, and picnics in the vicinity of the Lake House, depending on the season.

Personalized Experiences

  • Can you design a customised stay combining spa, Michelin-starred restaurant, and visits to the Lake District?

    The concierge can create a tailored itinerary combining spa, Michelin dining, and walks around the lake, suited to the duration of your stay.

  • Is it possible to arrange a private photo shoot in the gardens or by the lake at Gilpin Lake House?

    It is recommended to go through the concierge to arrange a professional photo shoot in the setting of the Lake House or the Gilpin estate.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits