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5★ · Kota Kinabalu

Gaya Island Resort

Malohom Bay Tunku Abdul Rahman, Marine Park, 88000 Kota Kinabalu, Sabah, Malaisie, Kota Kinabalu

4.44.4/5957 reviews · Google rating
  • Set on a preserved tropical island
  • Easy access to beaches and nature
  • Member of Small Luxury Hotels of the World
  • Peaceful setting immersed in nature

Hotel 5-star in Kota Kinabalu, Malaysia, in the heart of Kota Kinabalu, featuring a tropical island setting, preserved nature and SLH membership.

Can you stay on Gaya Island at Gaya Island Resort?

Yes. Gaya Island Resort is a five-star hotel set on a tropical island off Kota Kinabalu.

It suits travellers looking for nature, calm, beaches and an island pace.

How do you get to Gaya Island Resort from Kota Kinabalu?

Access is arranged from Kota Kinabalu to the island, then on to the resort. The Concierge can help organise transfers around your schedule.

If you are planning nature excursions, it is best to book key time slots ahead, especially in busier periods.

What can you do at Gaya Island Resort during your stay?

The stay suits days split between beach time, swimming, walks and quiet moments in a preserved natural setting. The resort also has a spa and a tour desk.

For dining, there are several on-site options, from breakfast to seafood, Asian and Japanese restaurants, plus bars.

A word from the Concierge

Gaya Island Resort through the Concierge's eyes

Gaya Island Resort is located in Kota Kinabalu, Malaysia. This 5★ hotel sits on a tropical island, offering a preserved natural setting. It is a member of Small Luxury Hotels of the World, ensuring a refined experience. The prime location provides easy access to beaches and surrounding nature. What sets this hotel apart is its peaceful atmosphere and integration into nature. Guests appreciate the attentive service and commitment to sustainability. The facilities are designed for comfort and relaxation while respecting the environment. Common areas and rooms promote a calming ambiance. Before visiting, it's essential to note that this hotel is particularly suitable for couples and families. The dry season, from May to September, is ideal for outdoor activities. Solo travelers will also find a peaceful retreat to recharge. Plan for easy access to excursions and local discoveries. _My tip from the Concierge:_ book your activities in advance to secure your spot, especially during peak season.

Why choose Gaya Island Resort?

Gaya Island Resort is an exceptional address in Kota Kinabalu, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Set on a preserved tropical island
  • Easy access to beaches and nature
  • Member of Small Luxury Hotels of the World
  • Peaceful setting immersed in nature
  • Commitment to sustainable development

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Tour desk
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing nature

    Beginning the day in a setting open to tropical greenery or sea views immediately sets the tone of the stay. This experience focuses on the calm of the morning, the softer early light and the pleasure of a first meal taken without haste. It is especially suited to travellers seeking a sense of retreat, before the day’s activities or simply to savour the island’s rhythm.

    Idéal couplesIncluded in your stay
  • A day between beach and preserved island

    One of Gaya Island Resort’s great privileges is the ease with which guests can reach beaches and surrounding nature. This experience is less a single activity than a way of inhabiting the place: alternating swims, walks, reading in the shade and returning to the room for a pause during the hottest hours. It is an ideal signature for travellers seeking luxury through rhythm rather than an overfilled programme.

    Slow travelIncluded in your stay
  • Nature excursions planned in advance

    The resort is especially well suited to outdoor discovery, provided the key moments of the stay are organised with some anticipation. Booking ahead helps secure the most sought-after time slots, especially in high season, and avoids last-minute logistics. This experience is designed for travellers who wish to make the most of the natural surroundings while keeping the stay smooth and well balanced.

    À réserver tôtReservation required
  • Wellbeing pause immersed in nature

    On an island of this kind, wellbeing comes as much from the setting as from any formal treatment. This experience invites guests to slow down in a genuine way: quiet time, breathing, gentle walking, reading, recentring and, if desired, a relaxing moment in the wellbeing areas. It will appeal to travellers seeking calm rather than performance, in an atmosphere consistent with the resort’s peaceful tropical environment.

    DéconnexionIncluded in your stay
  • A romantic stay at the island’s pace

    Gaya Island Resort is particularly well suited to couples thanks to its peaceful atmosphere and immersion in nature. This experience favours simple but well-judged moments: a slow breakfast, time on the beach, rest, a quiet dinner and walks through a preserved environment. More than a staged occasion, it offers a discreet form of romance shaped by silence, light and the feeling of being apart without being cut off from the world.

    CouplesIncluded in your stay
  • Family escape between nature and relaxation

    The property also lends itself well to family stays, provided it is approached as a nature-led retreat. This experience focuses on balance: active outdoor moments, easy access to beaches, regular pauses and the comfort of attentive hotel service. It allows families to share a more sensory journey, alternating simple discoveries with rest, without the pressure of an overly dense schedule.

    FamillesIncluded in your stay

Restaurants & bars

10 on-site dining venues.

  • Feast Village

    Restaurant

    Highlights

    • Asian and Western
    • a vibrant, interactive dining experience at Feast Village, where diverse cuisine from across the Asia-Pacific region takes centre stage.
    Practical information

    The concierge’s wordAt Feast Village, come for the lively atmosphere and dip into Asian and Western inspirations in a genuinely interactive setting.

  • Fisherman's Cove

    Restaurant

    Highlights

    • Seafood
    • home to the legendary Gayan Bouillabaisse.
    Practical information

    The concierge’s wordAt Fisherman’s Cove, go for the seafood and treat yourself to the legendary Gayan Bouillabaisse, the house signature.

  • Uncle Lim's Kitchen

    Restaurant

  • Royal Bay Beach Club

    Restaurant

  • Chapman's Bar

    Bar

  • Jamu Bar

    Bar

  • Signature Dining Experience

  • Pool Bar & Lounge

    Bar

    Highlights

    • an al fresco haven for casual lunches, light bites, and refreshing cocktails by day.
    Practical information

    The concierge’s wordFor a relaxed al fresco lunch or a few light bites, head to Pool Bar & Lounge, also ideal for a refreshing daytime cocktail.

  • Omakase

    Restaurant

    Highlights

    • Japanese
    • three omakase-style experiences await: theatrical teppanyaki, communal shabu-shabu, and heartwarming nabe.
    Practical information

    The concierge’s wordAt Omakase, let yourself be guided by one of three Japanese experiences: theatrical teppanyaki, communal shabu-shabu, or comforting nabe, depending on your mood.

  • Tavajun Bay

    Highlights

    • a private beach where powdery sand meets turquoise waters.
    Practical information

    The concierge’s wordAt Tavajun Bay, settle in on the private beach: the powdery sand and turquoise water create all the magic.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Malohom Bay Tunku Abdul Rahman, Marine Park, 88000 Kota Kinabalu, Sabah, Malaisie

View on the map

Official website

Google listing

Guest reviews

4.4 / 5 · 957 reviews

5/5Tricia Loh

What more could I ask for?! We were astonished by the size of our villa and our Kinabalu Villa has the best view of the mountain from across. The service was excellent and I did not know that I’ll be showered with…

3/5Isobel S

The good first: the resort is in a beautiful place, and is generally well maintained. It is not over-crowded, so it is possible to get a sun bed easily. It has access to a private beach, and the transfers there and…

5/5Katie Holmes

Gaya island resort is one of the most beautiful hotels I have ever been to. Staff are incredibly helpful, from arriving at Jesselton point, where you are greeted warmly and checked in, to arriving on the island where…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 57 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Kampung Gipsi Sabah Cultural VillageTourist attraction

    2.7 km · 5 min by car

    Cultural village 2.7 km away, providing insight into the traditional life of local communities.

    Practical information

    The concierge’s wordFor a cultural break, head to Kampung Gipsi Sabah Cultural Village for a simple glimpse into the traditional life of local communities in Kota Kinabalu.

  • JSK Floating IslandTourist attraction

    3.7 km · 6 min by car

    JSK Floating Island, a tourist attraction accessible for exploring the surrounding nature.

    Practical information

    The concierge’s wordFor a nature break in Kota Kinabalu, JSK Floating Island suits a relaxed exploration of the surroundings, especially if you're looking for an accessible spot.

  • Jesselton Point Ferry Terminal - South JettyTourist attraction

    4.5 km · 8 min by car

    Ferry terminal 4.4 km away, departure point for excursions to the surrounding islands.

    Practical information

    The concierge’s wordIdeal if you want to slip away from Kota Kinabalu for a few hours: this terminal is the starting point for excursions to the surrounding islands.

  • Beach Bums Borneo (Jesselton Point Jetty/South Jetty)Tourist attraction

    4.5 km · 8 min by car

    Tourist attraction located 4.5 kilometers away, offering beach and marine-related activities.

    Practical information

    The concierge’s wordFor a beach-and-sea break from Kota Kinabalu, Beach Bums Borneo works well for an easy daytime outing.

  • JSK Floating Island (Jesselton Point Counter)Tourist attraction

    4.8 km · 8 min by car

    JSK Floating Island, a tourist attraction accessible by boat, offers a unique experience on the water.

    Practical information

    The concierge’s wordFor a different kind of break in Kota Kinabalu, head to JSK Floating Island: the boat access instantly adds a real sense of escape.

  • Sunset ViewingTourist attraction

    4.8 km · 8 min by car

    Tourist attraction located 4.8 km away, providing a panoramic view of the sunset.

    Practical information

    The concierge’s wordAt the end of the day, head to Sunset Viewing for a sunset panorama—an easy breather when you’re craving open air and wide views.

  • Todak WaterfrontTourist attraction

    4.8 km · 8 min by car

    Todak Waterfront, a tourist attraction located 4,781 meters away, offers a pleasant waterfront promenade.

    Practical information

    The concierge’s wordFor a breath of fresh air, head to Todak Waterfront for a pleasant walk along the water, especially nice at the end of the day.

  • KK WaterfrontTourist attraction

    4.9 km · 8 min by car

    KK Waterfront, a nearby tourist attraction, offers a pleasant promenade along the sea.

    Practical information

    The concierge’s wordFor an easy seaside break, head to KK Waterfront for a pleasant walk along the water, especially nice at the end of the day.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Sapi Island, Tunku Abdul Rahman ParkPark

    4.4 km · 8 min by car

    Park located 4.4 km away, providing a natural setting suitable for relaxation and outdoor activities.

    Practical information

    The concierge’s wordFor a nature break away from the city's pace, Sapi Island offers a setting suited to relaxation and outdoor activities.

  • Sapi Island Kota Kinabalu, Sabah MalaysiaPark

    4.5 km · 8 min by car

    Sapi Island, a nature preserve featuring marine landscapes and outdoor activities.

    Practical information

    The concierge’s wordFor a nature break, head to Sapi Island: its seascapes and outdoor activities make it a lovely escape from Kota Kinabalu.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Kota Kinabalu Central MarketMarket

    4.9 km · 8 min by car

    Market in Kota Kinabalu, offering a variety of local products and crafts.

  • Night Food MarketMarket

    5.0 km · 9 min by car

    Market in Kota Kinabalu, offering a variety of local dishes and culinary specialties.

  • Handicraft MarketMarket

    5.0 km · 9 min by car

    Market in Kota Kinabalu, offering a variety of local crafts and souvenirs.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Gaya Island Resort?

    Check-in is generally from 3 PM and check-out until 11 AM at Gaya Island Resort.

  • Is there a regular boat shuttle between Kota Kinabalu and Gaya Island Resort?

    Boat transfers are provided between Jesselton Point jetty and Gaya Island Resort, usually at fixed times.

  • Are airport transfers available?

    Airport transfers are offered via a boat trip to the jetty, then by car or taxi to Kota Kinabalu International Airport, upon request.

  • Can I check in early?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    Gaya Island Resort does not have parking on the island, as access is only by boat from Jesselton Point jetty.

  • Does Gaya Island Resort offer a late check-out service?

    Contact the concierge to confirm the arrangements for the day.

Location & Access

  • What is the distance between the hotel and the airport?

    It is approximately a 20-minute drive from the airport to the jetty, followed by a short transfer by speedboat to reach the hotel.

  • How to get to Gaya Island Resort from Kota Kinabalu?

    Gaya Island Resort is accessible only by boat from Jesselton Point Ferry Terminal, after a short trip from Kota Kinabalu.

  • Where is Gaya Island Resort located in Malaysia?

    Gaya Island Resort is located on Pulau Gaya, in the protected Tunku Abdul Rahman Marine Park, opposite Kota Kinabalu, Sabah, Malaysia.

  • How far is Gaya Island from Kota Kinabalu?

    Pulau Gaya is accessible by boat from Jesselton Point, about 10 minutes of navigation, after a short trip from the city centre.

  • What is the easiest route to reach Gaya Island Resort from abroad?

    From abroad, it is recommended to arrive at Kota Kinabalu Airport, then take a transfer to the jetty and the resort boat.

Rooms & Amenities

  • How many stars does Gaya Island Resort have?

    Gaya Island Resort is classified as a luxury establishment, often presented as a 5-star resort within the Tunku Abdul Rahman marine park.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free throughout the hotel, including in the villas, according to information from booking partners.

  • What are the rooms and villas like at Gaya Island Resort?

    The villas are described as spacious with large bathrooms, some offering views of the sea or the surrounding jungle.

  • Is a daily housekeeping service provided in the rooms?

    A daily housekeeping service is offered, with evening room preparation in this luxury category resort.

  • Does the hotel have a pool?

    Yes, the hotel has a pool, referred to as an outdoor pool associated with the Pool Bar & Lounge.

  • Is the general condition of the rooms at Gaya Island Resort recent or a bit dated?

    Some reviews mention that the rooms are a bit aging but remain comfortable and well-maintained.

  • What do the villas and common areas look like in the photos of Gaya Island Resort?

    Official and guest photos show villas set amidst greenery, sea views, and tropical resort-style facilities.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in buffet form with a selection of Western and Asian dishes, well appreciated by guests.

  • What restaurants are available on-site at Gaya Island Resort?

    Gaya Island Resort has several restaurants, including Feast Village, Fisherman’s Cove, Omakase, the Pool Bar & Lounge, and Tavajun Bay.

  • Is breakfast included in the room rate?

    Breakfast is generally included in many offers, but this depends on the terms of your booking with the chosen partner.

Family & Kids

  • Are children allowed in all the restaurants at Gaya Island Resort?

    Some of the more gourmet restaurants at the resort do not accept children, but dishes can be served in the main restaurant.

  • Is Gaya Island Resort suitable for a family stay with children?

    Families will find a beach, pool, suitable water activities, and some dining options that cater to children on site.

  • Are there services or activities dedicated to children at Gaya Island Resort?

    Specific services for children, such as meal arrangements and certain activities, may be offered depending on the season and programme.

  • Can an extra bed or a baby cot be added in the villas?

    Rooms are spacious and can accommodate extra beds depending on the villa category and occupancy policy.

Pets

  • Are pets allowed at Gaya Island Resort?

    Pets are generally not accepted at Gaya Island Resort, in accordance with the practices of island resorts in the region.

Activities & Leisure

  • Is Gaya Island worth visiting for a beach holiday?

    Gaya Island is renowned for its beaches, rainforest, and integration into the marine park, making it a popular destination for a beach holiday.

  • What activities can be enjoyed at Gaya Island Resort?

    The resort offers spa, private beach, snorkelling, kayaking, diving, nature walks, and yoga classes according to the listed activities.

  • Is the setting of Gaya Island Resort considered one of the most beautiful in Malaysia?

    The resort is located on an island with views of the sea and jungle, offering a remarkable natural environment appreciated in traveller reviews.

  • Can you simply relax on the beach and by the pool without going on excursions at Gaya Island Resort?

    Guests have access to the beach, a pool, water activities, and relaxation areas facing the sea.

Spa & Wellness

  • What types of treatments and facilities are offered at the Spa Village of Gaya Island Resort?

    The hotel offers a full spa, Spa Village Gaya, with treatments inspired by Borneo traditions and various massage and ritual packages.

  • Is there a gym or fitness equipment at Gaya Island Resort?

    A fitness centre and various wellness activities, including massages and relaxation sessions, are available at the resort.

  • Does Gaya Island Resort offer yoga or meditation classes?

    Yoga classes and other wellness activities are sometimes offered, subject to the programme in place during your stay.

Included Services

  • Is Wi-Fi included in the room rate at Gaya Island Resort?

    Free Wi-Fi access is mentioned as a guest benefit, particularly through affiliated hotel partners.

  • Does the hotel have a private beach for guests?

    Gaya Island Resort offers access to a private beach for its guests, according to reviews and stay descriptions.

  • What services are included and which services are chargeable at Gaya Island Resort?

    Some services, such as water activities, the spa, or excursions, may incur additional charges beyond the room rate.

  • Is Gaya Island Resort part of a hotel group or a specific brand?

    Gaya Island Resort is part of Small Luxury Hotels of the World and benefits from certain advantages through this network and its partners.

Billing & Policies

  • Is Gaya Island Resort considered good value for money for a trip to Borneo?

    Descriptions highlight the preserved natural setting, the beach, activities, and the spa as strengths justifying the resort's premium positioning.

  • What are recent customer reviews of Gaya Island Resort?

    Recent reviews mention an enchanting setting, a good level of service, and spacious rooms, although sometimes considered a bit dated.

  • What are the usual price levels for a night at Gaya Island Resort?

    Prices at Gaya Island Resort vary according to the season, the type of villa, and offers, with a high-end positioning mentioned by partners.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked and the booking channel, with conditions that may be flexible or non-refundable.

  • Are there any local taxes to pay?

    Local taxes and fees may be added to the displayed rate, depending on the regulations in Sabah and the conditions of your booking.

  • What payment methods are accepted at Gaya Island Resort?

    Payment can generally be made by international credit card and sometimes through partner platforms, depending on the reserved conditions.

Sustainability

  • Is Gaya Island Resort located in a protected natural area?

    The resort is located in the heart of a protected marine park, which promotes biodiversity preservation and limits certain motorised activities.

  • Does Gaya Island Resort implement specific actions for the environment?

    The location in a marine park imposes environmental protection rules, but the hotel's detailed policy is not publicly specified.

  • Are the activities offered at Gaya Island Resort oriented towards sustainable tourism?

    Activities such as snorkeling and nature walks promote respectful discovery of marine wildlife and the rainforest.

Accessibility

  • Is Gaya Island Resort suitable for people with reduced mobility, given its location on an island?

    Contact the concierge to confirm the arrangements for the day.

  • Are there rooms or villas specially adapted for disabled persons?

    Contact the concierge to confirm the arrangements for the day.

  • Are the paths and access to the common areas of the resort easily navigable for people with walking difficulties?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Gaya Island Resort

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a complete transfer from Kota Kinabalu airport to Gaya Island Resort?

    The concierge can organise airport-to-pier transfers and the speedboat to Gaya Island Resort, with schedules coordinated to your flights, subject to availability and additional charges.

  • How can I best organise the journey between my city hotel and the pier to reach Gaya Island?

    The concierge can book a private transfer or taxi to Jesselton Point Ferry Terminal, then confirm your place on the resort's boat shuttle.

  • Can you help me choose the boat schedule that best suits my return flight?

    The concierge can provide information on the resort's boat shuttle schedules and book slots that fit your return flight time.

  • Is it possible to arrange a private boat transfer early in the morning or in the evening?

    The concierge can organise a private boat outside the resort's standard hours, depending on sea conditions and availability.

  • Can you arrange a transfer between Gaya Island Resort and another hotel in Kota Kinabalu such as The Magellan Sutera Resort?

    It is recommended to ask the concierge for transfer options between Gaya Island Resort and other hotels in the area, such as The Magellan Sutera Resort, with coordination of boats and taxis.

Restaurant Reservations

  • Can you reserve a table in one of the restaurants at Gaya Island Resort for dinner?

    Reservations are made through the concierge, who can book a table at Fisherman’s Cove, Omakase or Feast Village at the desired time, subject to availability.

  • Can you help me book a child-friendly restaurant on-site?

    The concierge can indicate which restaurants accept children and suggest a suitable menu or schedule arrangement.

  • Can you add a half-board or full-board option to my stay at Gaya Island Resort?

    The concierge can provide information on half-board or full-board packages and include them in your booking according to current pricing conditions.

  • Is it possible to arrange a private lunch or picnic on the beach during our stay?

    The concierge can organise a private barbecue lunch or picnic at Tavajun Bay or on a secluded beach, subject to weather and availability.

Spa Bookings

  • Can you book a treatment at Spa Village Gaya during my stay?

    The concierge can book treatments at Spa Village Gaya, recommending signature rituals inspired by Borneo's traditions.

  • Is it possible to schedule a couple's spa ritual at the end of the day?

    The concierge can arrange a couple's massage or a romantic ritual at the spa, with timings coordinated before or after dinner.

  • Can you sign me up for yoga classes or wellness activities at Gaya Island Resort?

    The concierge can provide information on yoga classes or wellness sessions offered and handle the necessary registrations.

Excursions & Cultural Visits

  • Can you organise a snorkeling or diving excursion around Gaya Island?

    The concierge can arrange snorkeling or diving trips in the Tunku Abdul Rahman Marine Park, with guides and equipment, depending on sea conditions.

  • Is it possible to organise a cultural tour of Kota Kinabalu departing from Gaya Island Resort?

    The concierge can book excursions to local villages, Kota Kinabalu markets, or cultural visits, with a guide and transfers included.

  • Can you schedule a guided hike to explore the nature of Gaya Island?

    The concierge can offer guided hikes, nature walks, or wildlife observation outings on Gaya Island.

  • Is it possible to take a day trip to nearby islands like Manukan Island?

    The concierge can organise day trips to other islands in the park, such as Manukan Island, with boat and guide.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary?

    The concierge can prepare a romantic room decoration, with petals and a bottle, for a wedding anniversary or honeymoon.

  • Is it possible to book a private dinner on the beach for a marriage proposal?

    The concierge can arrange a private dinner on the beach or on a secluded terrace, with a personalised menu, subject to weather conditions.

  • Can you help us organise a small birthday party during our stay at Gaya Island Resort?

    The concierge can coordinate a small family event or an intimate celebration with cake, decorations, and a private space.

Shopping & Luxury Services

  • Can you recommend luxury shopping addresses in Kota Kinabalu and arrange transport from the jetty?

    The concierge can recommend high-end boutiques in Kota Kinabalu and arrange transfers from the jetty.

  • Is it possible to organise a professional photo shoot on the island or in the resort?

    The concierge can assist with a professional photography service on the beach or within the resort, subject to the availability of external providers.

  • Can you organise a laundry or express dry cleaning service during my stay?

    The concierge can offer an express laundry or dry cleaning service, with collection and return directly to the villa.

Family Activities

  • Can you recommend and organise suitable activities for a family with children at Gaya Island Resort?

    The concierge can suggest child-friendly activities, organise beach outings, and provide suitable dining times.

  • Can you help us organise a full day of easy beach and snorkeling with the children?

    The concierge can plan a day combining easy snorkeling, beach time, and lunch at Tavajun Bay, suitable for families.

Personalized Experiences

  • Can you create a personalised 3 or 4-day programme at Gaya Island Resort combining spa, nature, and beach?

    The concierge can design a customised multi-day programme featuring spa treatments, nature excursions, diving, and beach time according to your preferences.

  • Is it possible to organise an itinerary combining Gaya Island Resort with other YTL hotels in Malaysia or Kota Kinabalu?

    The concierge can arrange a combined visit with other YTL properties in the region, subject to availability and possible transfers.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits