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5★ · Bajos del Toro

El Silencio Lodge & Spa

northwest from Juan Santamaría International Airport (SJO, 65 kilometers, Provincia de Alajuela, Bajos del Toro, 20101, Costa Rica, Bajos del Toro

4.84.8/5545 reviews · Google rating
  • Member of Relais & Châteaux
  • In the heart of Bajos del Toro rainforest
  • Surrounded by waterfalls and lush nature
  • Spa focused on wellbeing and switching off

Hotel 5-star in Bajos del Toro, Costa Rica, in the heart of Bajos del Toro, featuring a spa, local-produce dining and tropical forest setting.

Where is El Silencio Lodge & Spa located in Bajos del Toro?

El Silencio Lodge & Spa is in Bajos del Toro, Costa Rica, in a setting of rainforest and waterfalls.

It suits travellers looking for nature, quiet surroundings and a real sense of disconnection.

What makes El Silencio Lodge & Spa unique?

The stay is shaped by direct immersion in a living ecosystem, with forest, varied terrain and the constant presence of water.

The lodge combines that natural setting with a focus on wellbeing and sustainability, including a spa and guided experiences.

What can you eat and drink at El Silencio Lodge & Spa?

The hotel offers several on-site options, including Las Ventanas restaurant, a bar and a coffee-and-pastry venue.

The cuisine highlights local produce, with Costa Rican, Peruvian and Mediterranean influences. The bar serves cocktails inspired by the surrounding forest.

A word from the Concierge

El Silencio Lodge & Spa through the Concierge's eyes

El Silencio Lodge & Spa, located in Bajos del Toro, Costa Rica, offers an immersive experience in nature. This 5★ hotel, a member of Relais & Châteaux, nestles in a lush setting, surrounded by waterfalls and tropical forests. The location allows guests to explore the region's unique biodiversity while enjoying refined comfort.

This hotel stands out for its commitment to sustainability and wellness. Travelers appreciate the serene atmosphere, conducive to relaxation. Facilities include a spa and dining options that highlight local products. The overall ambiance invites disconnection and contemplation.

Before visiting, know that this hotel is perfect for couples and travelers seeking tranquility. The best time to visit is between December and April when the weather is drier. Be sure to book your activities in advance to fully enjoy your stay.

_My tip from the Concierge:_ choose a room with a forest view for a complete immersion in the surrounding nature.

Why choose El Silencio Lodge & Spa?

El Silencio Lodge & Spa is an exceptional address in Bajos del Toro, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Member of Relais & Châteaux
  • In the heart of Bajos del Toro rainforest
  • Surrounded by waterfalls and lush nature
  • Spa focused on wellbeing and switching off
  • Dining centred on local produce
  • Clear commitment to sustainability

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the forest

    Beginning the day in the cool air of Bajos del Toro, with the forest as your first horizon, immediately sets the tone for the stay. This experience highlights morning light, the sounds of nature and a breakfast shaped by local produce. More than a meal, it is a grounding moment, ideal for entering the lodge’s unhurried rhythm.

    IncontournableIncluded in your stay
  • Wellbeing ritual at the spa

    Designed to extend the forest’s calming effect, this spa moment invites guests to release tension and settle into a slower rhythm. It is especially rewarding after a walk or a day of exploration. The appeal lies not only in the treatment itself, but in the lasting sense of disconnection it brings to the stay.

    Bien-êtreReservation required
  • Guided walk through the rainforest

    Exploring the surroundings on foot reveals what makes El Silencio Lodge & Spa distinctive: genuine immersion in a living ecosystem. When available with a local guide, the walk brings out the richness of the vegetation, the shifts in terrain and the constant presence of water. An ideal experience for understanding the landscape rather than merely admiring it.

    Reservation required
  • Discovering the surrounding waterfalls

    Waterfalls are integral to the identity of the place. Discovering them during a stay allows guests to experience the mineral and vegetal power of the Bajos del Toro region. This outing perfectly complements the lodge’s contemplative dimension, adding movement, sound and the freshness of water to the broader forest experience.

    NatureReservation required
  • Dinner centred on local produce

    In the evening, dining takes on a particular resonance in this forest setting. A dinner inspired by local produce extends the connection to the territory onto the plate. The emphasis is less on effect than on accuracy: freshness, clarity of flavour and coherence with the surroundings. A recommended experience for understanding the lodge’s spirit as a whole.

    Reservation required
  • Contemplative pause in a forest-view room

    Sometimes the signature experience is simply doing nothing at all. Choosing a room open to the forest, taking time to listen to the rain, read, watch the mist or the shifting light, is fully part of the stay. This quiet interlude captures one of the property’s rarest luxuries: the recovery of attention.

    DéconnexionIncluded in your stay

Restaurants & bars

3 on-site dining venues.

  • Las Ventanas Restaurant

    Restaurant

    Highlights

    • Costa Rican, Peruvian, and Mediterranean
    • a fusion of Costa Rican, Peruvian, and Mediterranean flavors with fresh, locally sourced ingredients
    Practical information

    The concierge’s wordAt Las Ventanas, let yourself be guided by the Costa Rican, Peruvian, and Mediterranean fusion, shaped by fresh, locally sourced ingredients.

  • Toro Bohemio Bar

    Bar

    Highlights

    • signature cocktails inspired by the surrounding forest
    Practical information

    The concierge’s wordFor a drink that captures the spirit of the place, head to Toro Bohemio Bar: its signature cocktails are inspired by the surrounding forest.

  • Sophia’s Coffee & Pastries

    Highlights

    • Costa Rican coffee and artisanal pastries
    • world-class Costa Rican coffee and artisanal pastries
    Practical information

    The concierge’s wordStop by Sophia’s Coffee & Pastries for exceptional Costa Rican coffee with artisanal pastries—simple, satisfying, and exactly what you need.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 11:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: northwest from Juan Santamaría International Airport (SJO, 65 kilometers, Provincia de Alajuela, Bajos del Toro, 20101, Costa Rica

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 545 reviews

5/5Hilarie Favro

El Silencio Lodge & Spa is unlike anywhere I've ever stayed — and the staff are the beating heart of it all. From the moment we arrived, the team made us feel like the only guests on the property. With just 16 suites…

5/5Robert Duffy

Great one night stay at El Silencio May 21st. Rooms are amazing. Room #8 located above the other rooms. Staff very attentive. Got up early to do waterfall hike. Not too tough but definitely a workout. First time…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 16 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Iglesia Católica de Toro AmarilloChurch

    1.3 km · 15 min walk

    Religious building located 1272 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a peaceful break, stop by Iglesia Católica de Toro Amarillo and enjoy a simple glimpse of the local architecture.

  • Parador Fotográfico Bajos del Toro AmarilloTourist attraction

    1.4 km · 17 min walk

    Tourist attraction 1425 meters away, providing photography opportunities in a natural setting.

    Practical information

    The concierge’s wordIf you enjoy photography, pause here when the light is soft to make the most of the natural setting at altitude.

  • Catarata vuelta del cañonTourist attraction

    2.0 km · 3 min by car

    Tourist attraction located 1977 meters away, providing a unique natural experience with impressive landscapes.

    Practical information

    The concierge’s wordIf you're after a nature break, this tourist site perched at 1,977 meters offers impressive scenery and an atmosphere that makes it easy to switch off.

  • Catarata Tesoro EscondidoTourist attraction

    2.4 km · 4 min by car

    Nature preserve 2.4 kilometers away, providing a setting suitable for wildlife and plant observation.

    Practical information

    The concierge’s wordIf you’re in the mood for a nature break, Catarata Tesoro Escondido is well suited to a walk focused on observing local wildlife and flora.

  • Capilla Alto PalomoChurch

    2.4 km · 4 min by car

    Religious building located 2398 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a peaceful break, make a detour to Capilla Alto Palomo: its altitude and local architecture offer a lovely read of the Bajos del Toro landscape.

  • Catarata Caída del CieloTourist attraction

    3.9 km · 7 min by car

    Catarata Caída del Cielo, a tourist attraction located 3,894 meters away, featuring an impressive natural setting.

    Practical information

    The concierge’s wordFor a nature break, head to Catarata Caída del Cielo: the impressive setting feels even more striking when you take time to pause there.

  • Poza azulTourist attraction

    4.0 km · 7 min by car

    Poza Azul, a tourist site located 4026 meters away, provides a natural setting suitable for exploration.

    Practical information

    The concierge’s wordFor a nature break around Bajos del Toro, Poza Azul is well suited to a moment of discovery in a natural setting.

  • La altura, sector TrojasTourist attraction

    4.1 km · 7 min by car

    Tourist attraction located 4,087 meters away, providing an opportunity to explore the area.

    Practical information

    The concierge’s wordFor a discovery break, head to La altura, sector Trojas: set at 4,087 meters, it’s a great spot to slow down and explore the region.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Bosque de Paz Reserva BiologicaGarden

    1.3 km · 16 min walk

    Bosque de Paz Reserva Biologica, a natural garden providing a setting suitable for wildlife and flora observation.

    Practical information

    The concierge’s wordFor a nature break, Bosque de Paz Reserva Biologica is well suited to a quiet moment observing local fauna and flora.

  • Rio segundoGarden

    2.2 km · 4 min by car

    Garden located 2,215 meters away, providing a natural space to relax and enjoy greenery.

    Practical information

    The concierge’s wordIf you're after a green escape, Rio segundo offers a natural setting ideal for unwinding and taking a break from the pace of the day.

  • Finca Dos LadosNational park

    3.4 km · 6 min by car

    National park located 3.3 kilometers away, featuring preserved natural landscapes and rich biodiversity.

    Practical information

    The concierge’s wordFor a nature break, head to Finca Dos Lados: preserved landscapes and rich biodiversity, ideal when you're craving greenery and calm.

  • Estación Biológica Volcán ViejoNational park

    3.4 km · 6 min by car

    National park located 3.4 km away, featuring preserved natural landscapes and rich biodiversity.

    Practical information

    The concierge’s wordFor a nature break, head to Estación Biológica Volcán Viejo: preserved landscapes and rich biodiversity make it a lovely escape around Bajos del Toro.

  • Monte TaborPark

    4.3 km · 7 min by car

    Park located 4,257 meters away, providing a natural space for walking and enjoying nature.

    Practical information

    The concierge’s wordMonte Tabor is a lovely break if you feel like stretching your legs and enjoying some time in nature at altitude.

  • Finca La CorneliaNational park

    4.7 km · 8 min by car

    Finca La Cornelia, a national park featuring preserved natural landscapes and rich biodiversity.

    Practical information

    The concierge’s wordFor a nature break, head to Finca La Cornelia: preserved landscapes and rich biodiversity, ideal when you're in the mood for calm and fresh air.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a private parking area is available on-site for guests staying at El Silencio Lodge & Spa. Please contact the concierge to confirm the arrangements for the day.

  • What are the check-in and check-out times at El Silencio Lodge & Spa?

    Standard check-in begins at 3 PM and check-out is until 11 AM, subject to the establishment's policies confirmed at the time of booking.

  • Can I check in early?

    Early check-in is sometimes possible depending on occupancy; the establishment can store luggage and provide access to certain facilities while waiting. Please contact the concierge to confirm the arrangements for the day.

  • Is late check-out possible at El Silencio Lodge & Spa?

    Late check-out may be granted depending on availability and may incur an additional charge, to be confirmed with the reception on the day. Please contact the concierge to confirm the arrangements for the day.

  • Are airport transfers offered?

    Private transfers between the airport and the hotel can be arranged upon request, with a duration of approximately 90 minutes from Juan Santamaría International Airport.

Location & Access

  • Where exactly is El Silencio Lodge & Spa located in Costa Rica?

    El Silencio Lodge & Spa is located in Bajos del Toro, in the Toro Amarillo region, Alajuela province, north of San José, in the heart of a cloud forest.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 90 minutes' drive from Juan Santamaría International Airport in San José, depending on traffic conditions.

  • How to get to El Silencio Lodge & Spa from San José: rental car or transfer?

    The establishment is accessible by rental car or private transfer from San José; the final road is mountainous and winding, typical of rural Costa Rican areas.

  • What makes El Silencio Lodge & Spa unique compared to other hotels in Costa Rica?

    El Silencio Lodge & Spa is a luxury eco-lodge secluded in the cloud forest, offering tranquility, nature, private waterfalls, and a strong wellness orientation, making it particularly unique in Costa Rica.

  • Is the hotel located near a beach or rather in the mountains inland in Costa Rica?

    El Silencio Lodge & Spa is not a beach resort; it is located in the mountains, away from the beaches, in the heart of a cloud forest and waterfall environment.

Rooms & Amenities

  • What types of rooms and suites are available at El Silencio Lodge & Spa?

    The hotel offers spacious suites and villas, decorated in natural tones, with views of the mountains or forest, combining contemporary design with lodge style.

  • Do the rooms have a private jacuzzi or hot tub?

    Each suite or villa has a private outdoor jacuzzi, integrated into the terrace, allowing guests to enjoy the natural surroundings in complete privacy.

  • Is Wi-Fi available in the hotel?

    There is no Wi-Fi in the rooms to preserve disconnection; the connection is only available in certain common areas such as the main lodge.

  • What amenities are found in the rooms (bed, terrace, view)?

    The rooms are equipped with a king or queen bed, a seating area, a fireplace or ambient heating, and a terrace with a view of nature.

Included Services

  • What basic services are included in a stay at El Silencio Lodge & Spa?

    The establishment generally offers breakfast, access to hiking trails on the property, and certain discovery activities, depending on the reserved packages.

  • What services or activities are offered at the hotel for an additional fee?

    Spa services, massages, specific guided activities, cooking classes, supervised yoga, or certain excursions are charged extra.

  • Does El Silencio Lodge & Spa operate on an all-inclusive basis?

    The lodge is not an all-inclusive resort in the traditional sense; the standard package includes accommodation and breakfast, with dining and activities available à la carte.

Dining

  • What is the style of cuisine offered at the Las Ventanas restaurant?

    The Las Ventanas restaurant serves international cuisine with Costa Rican inspiration, focused on wellness, featuring local products and no red meat on the main menu.

  • What type of breakfast is offered?

    What type of breakfast is offered? The restaurant serves a full international and Costa Rican breakfast, either à la carte or as a package including hot dishes and fresh local products.

  • Are meals served all day at the hotel restaurant?

    Las Ventanas is open for breakfast, lunch, and dinner, with table service and the possibility to eat on the terrace depending on the weather.

  • Does the hotel have a bar or lounge for evening drinks?

    A bar, including the Toro Bohemio Bar, offers cocktails, local drinks, and small plates, sometimes with a terrace or rooftop terrace depending on the conditions.

Spa & Wellness

  • What types of treatments and massages are available at the spa of El Silencio Lodge & Spa?

    The spa offers deep tissue massages, hot stone massages, facials, body wraps, aromatherapy, and Ayurvedic treatments.

  • Is the spa open every day and does it have couples' cabins?

    The spa includes several treatment rooms, including couples' cabins, and is open daily to hotel guests.

  • Does the hotel offer organised yoga or wellness sessions?

    An outdoor yoga studio and a wellness-focused offering allow for the organisation of yoga or meditation sessions, sometimes integrated into tailored programmes.

  • Is there a gym or fitness area at El Silencio Lodge & Spa?

    A fitness centre is available on-site, offering basic exercise equipment, in addition to nature activities.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel has a pool accessible to guests, as well as a jacuzzi, in addition to the private jacuzzis in the rooms.

  • What outdoor activities are offered on-site and around the lodge?

    Activities include hiking, trails to several waterfalls, nature observation, guided walks, cooking classes, yoga, bike tours, and cultural experiences.

  • Does the hotel offer cultural experiences or themed dinners?

    The establishment organises tours or classes on local culture, themed dinners, and workshops, allowing guests to discover Costa Rican gastronomy and traditions.

  • Can El Silencio Lodge & Spa be considered among the most beautiful nature hotels in Costa Rica?

    The lodge caters particularly to travellers seeking peace, nature, and well-being rather than a large lively resort, and is part of the high-end addresses in the country.

Family & Kids

  • Is the hotel suitable for families with children and is there a minimum age?

    El Silencio Lodge & Spa welcomes children from the age of 8, making it a place more suited for families with older children or teenagers.

  • What family activities are possible with children from the age of 8?

    Certain activities, such as easy hikes, waterfall exploration, and cooking workshops, are suitable for older children accompanied by their parents.

  • Is there a babysitting or childcare service at the hotel?

    A dedicated childcare service is not highlighted; activities are rather designed to be experienced as a family. Please contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at El Silencio Lodge & Spa?

    Pets are generally not accepted, as the establishment positions itself as a nature and wellness refuge without the presence of domestic animals.

  • Are guide dogs or assistance animals allowed in the establishment?

    Guide dogs or assistance animals may be accepted in accordance with local regulations and hotel policies, subject to prior notification. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer special services for pets?

    El Silencio Lodge & Spa does not present itself as an urban 'pet friendly' hotel; no specific offerings for pets (beds, bowls) are indicated.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    Paths and common areas have slopes, stairs, and natural trails; some areas may be less accessible for people with reduced mobility. Contact the concierge to confirm the arrangements for the day.

  • Are the rooms easily accessible without many stairs?

    Access to the rooms generally involves outdoor pathways and sometimes steps; it is recommended to indicate any specific needs prior to arrival. Contact the concierge to confirm the arrangements for the day.

  • Are the trails and waterfalls around the lodge wheelchair accessible?

    The natural setting, with its relief, may limit full accessibility of the trails and waterfalls for wheelchairs. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What are the average prices for a night at El Silencio Lodge & Spa?

    Rates vary depending on the season and room category; examples of prices starting from around 349 USD per night have been recorded for certain dates.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked (flexible or non-refundable) and the conditions of the booking site or hotel; it is specified at the time of booking.

  • Are there any occupancy taxes to pay?

    Yes, taxes and service fees are added to the room price, often indicated as 'taxes and charges included' on booking sites.

  • What payment methods are accepted at El Silencio Lodge & Spa?

    Payments can generally be made in Costa Rican colón or US dollars, by international credit card, depending on the establishment's conditions.

  • Do prices vary significantly according to the season and peak periods?

    Rates can vary greatly between the dry season and the rainy season, as well as between weekdays and weekends, depending on the demand for this type of luxury lodge.

Sustainability

  • Does the hotel have an environmental approach or an eco-lodge label?

    El Silencio Lodge & Spa is an eco-lodge committed to the preservation of the cloud forest, with a design integrated into the landscape and a limited environmental footprint.

  • How does the dining at El Silencio Lodge & Spa take sustainability into account?

    The restaurant prioritises local products, including poultry raised nearby and vegetables free from chemical pesticides, in a sustainable cooking approach.

  • How does the lodge's concept contribute to more responsible tourism in Costa Rica?

    The hotel emphasises well-being, nature, and tranquility rather than ostentatious luxury, with architecture that respects the site and careful maintenance of the grounds.

The Concierge answers — El Silencio Lodge & Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between San José airport and El Silencio Lodge & Spa?

    The concierge can organise private transfers to and from Juan Santamaría International Airport, using a vehicle with a driver, tailored to the number of passengers and luggage. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver for a full day of sightseeing from the hotel?

    The concierge can book a private driver for the day to explore other regions of Costa Rica, with a personalised itinerary and flexible timings. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me organise my journey between El Silencio Lodge & Spa and La Fortuna or Monteverde?

    The concierge can advise on routes, travel times, and shuttle or rental car options to reach Monteverde, La Fortuna, or other lodges. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange a transfer with child car seats from the airport to the lodge?

    The concierge can organise transfers with car seats suitable for the age of the children, subject to the availability of providers. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange a transfer to another luxury hotel in Costa Rica after my stay?

    The concierge can plan a transfer to other luxury hotels in the country, coordinating with your existing reservations. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can the concierge reserve a table with a view at Las Ventanas restaurant?

    Reservations at Las Ventanas restaurant are made through the concierge, who can secure specific times and tables with a view, particularly at sunset.

  • Can you book typical Costa Rican restaurants around Bajos del Toro for me?

    The concierge can recommend and reserve restaurants nearby or in other regions during your travels, taking into account your culinary preferences.

  • Can the concierge arrange a special gluten-free and vegetarian menu for my entire stay?

    The concierge can inform the chef of your dietary restrictions and arrange suitable menus, including vegetarian, vegan, or gluten-free options, subject to feasibility.

  • Is it possible to arrange a private romantic dinner in my villa?

    The concierge can organise a private dinner, subject to availability, on the terrace of your suite or in a private space, with a personalised menu.

Spa Bookings

  • How can I book massages and treatments at the El Silencio Lodge & Spa in advance?

    Spa treatment reservations are made through the concierge, who advises on the quietest time slots and available therapists.

  • Can you create a complete spa programme for a relaxing day at the lodge?

    The concierge can combine massages, facials, and access to facilities to create a tailored wellness package for a spa day.

  • Is it possible to book a couples massage and a romantic ritual at the spa?

    The concierge can arrange couples massages and sessions in the treatment room for two, subject to spa availability.

  • Can the concierge organise a private yoga session during my stay?

    The concierge can schedule yoga sessions, often outdoors or in the studio, for individuals or small groups, when available.

Excursions & Cultural Visits

  • What guided nature excursions around El Silencio Lodge & Spa can you organise?

    The concierge offers a catalogue of guided excursions to the lodge's waterfalls, cloud forest, and surrounding areas, with naturalist guides.

  • Can you organise a cultural visit to a local village or farm near the lodge?

    The concierge can book visits to farms, plantations, or villages to discover the local Costa Rican culture.

  • Is it possible to book a day trip to a nearby volcano through the concierge?

    The concierge can plan a day excursion to iconic sites such as volcanoes or nature reserves, including transport and a guide.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary?

    The concierge can prepare romantic decorations, petals, candles, and a small gesture in the room for a wedding anniversary or honeymoon.

  • Can the concierge help me plan a marriage proposal at the lodge?

    The concierge can assist in organising a personalised marriage proposal in a natural setting of the lodge, in coordination with the restaurant or spa.

  • Is it possible to order a birthday cake and a small decoration at the restaurant?

    The concierge can coordinate a cake, personalised message, and discreet setup at the restaurant or in the room for a birthday.

Shopping & Luxury Services

  • Can you tell me where to buy quality local crafts near Bajos del Toro?

    The concierge can recommend local craft shops and may arrange transport or a guide to access them.

  • Can the concierge arrange a laundry service during my stay?

    The concierge can organise a laundry or dry cleaning service through the hotel or an external provider, depending on the length of stay.

Family Activities

  • What activities do you recommend for a family with children aged 8 and above?

    The concierge can suggest activities suitable for children over 8 years old, such as easy hikes, wildlife observation, or nature workshops.

  • Can the concierge organise a guided hike for teenagers?

    The concierge can tailor certain excursions for teenagers, with educational guides and appropriate breaks.

Personalized Experiences

  • Can you help me create a customised itinerary combining several luxury lodges in Costa Rica?

    The concierge can design a bespoke itinerary combining El Silencio Lodge & Spa and other luxury lodges in Costa Rica, with organised transfers.

  • Is it possible to book a photographer for a private photo session on the lodge grounds?

    The concierge can arrange a private photo session in the gardens, waterfalls, and viewpoints of the lodge with a professional photographer, subject to availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits