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5★ · Cortina d'Ampezzo

Cristallo Resort & Spa

Cortina d'Ampezzo

4.44.4/5424 reviews · Google rating

5-star hotel in Cortina d'Ampezzo, Italy, in the heart of Cortina d'Ampezzo, featuring a spa, ski slope access and hiking trails nearby.

Where is Cristallo Resort & Spa located in Cortina d’Ampezzo?

Cristallo Resort & Spa is located in Cortina d’Ampezzo, in the Italian Dolomites.

It is a practical base for a stay focused on skiing in winter and hiking in the warmer months.

What are the rates at Cristallo Resort & Spa in Cortina d’Ampezzo?

Rates vary depending on the season, your dates and the room category.

For an accurate budget, it is best to check your exact dates or ask the Concierge for an estimate.

Is Cristallo Resort & Spa well suited to a wellness and mountain stay in Cortina?

Yes, it suits a stay that combines mountain activities with recovery time at the spa.

It works well for both couples and families looking for comfort, nature and a calmer rhythm at the end of the day.

A word from the Concierge

Cristallo Resort & Spa through the Concierge's eyes

Cristallo Resort & Spa, a five-star hotel, is located in Cortina d'Ampezzo, at the heart of the Italian Dolomites. This renowned ski resort offers a charming setting, perfect for nature lovers and winter sports enthusiasts. The hotel features elegant architecture, blending alpine tradition with modernity, providing a unique experience for its guests. What sets this hotel apart is its warm atmosphere and personalized service. Guests appreciate the luxurious spa, offering a range of relaxing treatments. Its proximity to ski slopes and hiking trails makes it a preferred choice for outdoor activity enthusiasts. Before you go, note that the establishment suits both couples seeking romance and families wanting to share unforgettable moments. The peak season runs from December to March for skiing, while summer attracts hikers. Be sure to book your activities in advance to make the most of your stay. _My tip from the Concierge: consider enjoying spa treatments after a day on the slopes; it's a true delight for the body._

Why choose Cristallo Resort & Spa?

Cristallo Resort & Spa is an exceptional address in Cortina d'Ampezzo, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Post-ski recovery ritual at the spa

    After a day on the slopes or a long walk in the cold mountain air, returning to the spa feels especially meaningful here. This experience focuses on recovery, muscular release and the gradual transition from effort to calm. It particularly suits travellers who want wellbeing to be a central part of their stay in Cortina.

    Signature bien-êtreReservation required
  • Breakfast facing the Dolomites

    Beginning the day in Cortina’s mountain light is one of the simplest and most satisfying pleasures of a stay at altitude. Breakfast takes on a particular dimension when the landscape becomes the morning’s first appointment. It is an ideal experience for settling into the rhythm of the mountains before skiing, hiking or a more contemplative day.

    Included in your stay
  • Ski day arranged from the hotel

    To make the most of winter in Cortina d’Ampezzo, organisation matters almost as much as the snow itself. This experience is built around a smooth preparation of the day, from the morning departure to the return to the hotel. It suits guests who want to enjoy the mountains fully while keeping the comfort and flexibility of a grand property.

    HiverReservation required
  • Dolomites hiking escape

    When the warmer season arrives, Cortina reveals another face, quieter and broader in mood. Setting out on a hike from this base allows guests to approach the Dolomites in a spirit of slow discovery, through trails, viewpoints and high-altitude air. It is especially suited to travellers seeking the mountains beyond the ski narrative alone.

    ÉtéReservation required
  • A gentle evening of spa, rest and dinner

    A stay at Cristallo often comes fully into its own at day’s end, when guests return from outdoors to a more hushed rhythm. This experience centres on the natural sequence of relaxation, time in the room or lounge, and an unhurried dinner. It is a distinctly Cortina way of inhabiting the mountains, balancing the day’s energy with evening elegance.

    Included in your stay
  • Family mountain stay in Cortina

    Cortina d’Ampezzo is especially well suited to multi-generational travel, thanks to its balance of activities, comfort and resort life. This experience favours a flexible stay in which everyone can find their own rhythm between outings, wellbeing pauses and shared time. It is ideal for families wishing to experience the mountains in a setting that is structured yet never rigid.

    FamilleReservation required

Stay policies

Cancellation

Las condiciones de cancelación y de pago por adelantado pueden variar según el tipo de alojamiento.

Pets

Pets are welcome at no extra charge.

Se admiten bajo petición. Se pueden aplicar suplementos.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.4 / 5 · 424 reviews

3/5B V

We stayed here in a 2 bedroom suite. The hotel is perfectly pleasant, pool and spa terrific. Nothing spectacular overall - breakfast below average. It would have been a perfectly decent stay, however, the room was…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a private outdoor parking and a covered garage are available at the hotel, with charging stations for electric vehicles and an additional charge depending on the type of parking.

  • What are the check-in and check-out times at Cristallo Resort & Spa?

    Check-in is generally from 16:00 and check-out until 12:00. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in may be considered depending on room availability and may incur an additional charge. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a shuttle to the centre of Cortina d'Ampezzo?

    A scheduled shuttle service connects the hotel to the centre of Cortina d'Ampezzo, and a private car service can be arranged upon request.

  • Are airport transfers available?

    Airport transfers can be arranged by private car or dedicated shuttle, with prior reservation. Please contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is Cristallo Resort & Spa located in Cortina d'Ampezzo?

    The hotel is located at Via Rinaldo Menardi 42, in a mountain setting above the centre of Cortina d'Ampezzo.

  • What is the distance between Cristallo Resort & Spa and the city centre of Cortina?

    The centre of Cortina d'Ampezzo is less than 1.5 km from the hotel, approximately 4 to 6 minutes by car depending on traffic.

  • What is the distance between the hotel and the airport?

    Venice Marco Polo Airport is approximately 150 km from Cortina d'Ampezzo, about 2 to 3 hours by road depending on traffic conditions.

  • How far is Cristallo Resort & Spa from the main ski lifts?

    The Faloria ski area is about 800 metres from the hotel, easily accessible by car or via shuttle services.

  • Is it easy to park near Cristallo Resort & Spa if I come by car?

    Outdoor and garage parking options are available directly at the hotel, as well as public parking in the city for excursions.

Rooms & Amenities

  • What amenities are available in the rooms at the Cristallo Resort & Spa?

    The rooms feature free Wi-Fi, television, heating, bathroom amenities, and categories with views of the mountains or the valley.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the hotel and accessible in all rooms and common areas.

  • Does the hotel offer family or connecting rooms for stays with children?

    The hotel offers family rooms and welcomes children of all ages, with the possibility of extra beds or baby cots upon request.

  • Can I book a room with a mountain view at the Cristallo Resort & Spa?

    Suites and rooms with a balcony or terrace, offering views of the Dolomites, are available depending on the category booked.

  • Does the hotel have in-room services such as room service or VIP services?

    Room service, a common lounge with TV, a hair salon, and VIP facilities are available for guests.

Included Services

  • What services are included in the room rate at the Cristallo Resort & Spa?

    Wi-Fi, access to the indoor pool, certain shuttle services, and use of the gym are generally included. Please contact the concierge to confirm the terms for the day.

  • Is access to the pool and spa included in the room rate?

    Access to the indoor pool and basic spa is generally included, while certain treatments, parking, and personalised services may incur additional charges.

  • Does the hotel offer concierge and shuttle services to the ski slopes?

    A concierge service, ski shuttle, and shuttle to the centre of Cortina are offered to guests.

  • Is there a laundry service available at the Cristallo Resort & Spa?

    A laundry and dry cleaning service is available, with charges based on the type of clothing.

  • Does the hotel offer specific services for families in the common areas?

    Newspapers, a shared lounge, family facilities, and a kids club are offered, some of which may be subject to additional charges.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served as a continental or international buffet, with local specialities. Contact the concierge to confirm the arrangements for the day.

  • What types of restaurants are available inside the Cristallo Resort & Spa?

    Several on-site restaurants serve international cuisine, regional specialities, and gourmet dishes with panoramic views of the valley.

  • Does the hotel have a bar for evening drinks?

    A lounge bar is available for cocktails and drinks, as well as bar service in the common areas.

  • Can the establishment offer vegetarian or gluten-free options at the restaurant?

    Menus tailored to specific diets can be offered upon request at the hotel’s restaurants. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to have meals in the room at the Cristallo Resort & Spa?

    Room service allows ordering dishes to the room according to the hours set by the restaurant. Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • What wellness facilities are available at the spa of the Cristallo Resort & Spa?

    The hotel features a full spa with an indoor pool, sauna, steam room, fitness room, and various types of massages and treatments.

  • Does the hotel have a swimming pool?

    Yes, the hotel offers an indoor pool and an outdoor pool, with mountain views depending on the season.

  • What types of treatments are offered at the spa of the Cristallo Resort & Spa?

    Body treatments, facials, massages, and beauty services are available by reservation at the hotel spa.

  • Does the hotel have a fitness room accessible to guests?

    A well-equipped gym is accessible to guests, usually included in the stay.

  • Are there spa packages or wellness packages at the Cristallo Resort & Spa?

    Wellness packages and spa packages may be offered, combining various treatments. Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • What activities are offered on-site to entertain children and teenagers?

    Cristallo Resort & Spa offers a kids club, children's activities, and a ski shuttle service to access the slopes.

  • What outdoor activities can be practiced near Cristallo Resort & Spa?

    The hotel provides easy access to hiking, skiing, and excursions in the Dolomites through its services and local partners.

  • What leisure activities are available on-site for adults at Cristallo Resort & Spa?

    A gym, spa, swimming pool, and relaxation areas are available for the leisure and well-being of adults.

  • Can the hotel organise excursions or guided tours in the Dolomites?

    Tour and activity booking services can be arranged by the concierge to explore the region.

Family & Kids

  • Is Cristallo Resort & Spa suitable for family stays with young children?

    Family rooms, a kids club, and babysitting services are offered, sometimes for an additional fee. Contact the concierge to confirm the arrangements for the day.

  • Can a baby cot or an extra bed be requested in the room for a child?

    Baby cots and possibly extra beds can be provided in the room upon request and depending on the category.

  • Is there a kids club or activities for younger children at Cristallo Resort & Spa?

    Supervised activities for children are available through the kids club, depending on the season and the current programme.

Pets

  • Are pets allowed at Cristallo Resort & Spa?

    Pets are allowed at Cristallo Resort & Spa upon prior request, possibly with an additional fee and amenities such as bowls and beds.

  • What services are offered for guests travelling with a pet?

    Pet bowls and beds are available, and certain areas of the hotel may be reserved for guests with pets.

  • Are there any specific restrictions for dogs or cats at Cristallo Resort & Spa?

    The presence of pets is subject to hotel confirmation, usually with size or number restrictions. Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is the Cristallo Resort & Spa suitable for people with reduced mobility?

    The hotel has an elevator, rooms for people with reduced mobility, accessible parking, and adapted common areas.

  • Are there parking spaces reserved for disabled people at the hotel?

    Accessible parking spaces and pathways facilitating access to the building are available for guests with reduced mobility.

  • What specific accessibility facilities are offered at the Cristallo Resort & Spa?

    Facilities such as the elevator, ramps, and certain specially adapted rooms contribute to overall accessibility.

Billing & Policies

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the type of rate and the period, with varying conditions ranging from flexible to non-refundable. Contact the concierge to confirm the terms of the day.

  • Are there local taxes to pay?

    Local tourist taxes are generally applied in Cortina d'Ampezzo and are paid on-site per night and per person. Contact the concierge to confirm the terms of the day.

  • What payment methods are accepted at the Cristallo Resort & Spa?

    The main payment methods include international credit cards and pre-authorised payments, depending on the booking conditions.

  • What services may incur additional charges at the Cristallo Resort & Spa?

    Additional charges may apply for parking, certain spa services, pets, and some transfers.

Sustainability

  • Does the Cristallo Resort & Spa have a sustainability approach or environmental certifications?

    The hotel is part of The Luxury Collection, often involving the group's environmental standards for energy, water, and waste management. Contact the concierge to confirm the terms of the day.

  • Are there electric vehicle charging stations at the Cristallo Resort & Spa?

    Electric vehicle charging stations are installed in the parking lot, promoting sustainable mobility.

  • Does the Cristallo Resort & Spa implement measures to reduce its environmental impact?

    The hotel potentially implements waste reduction and water consumption practices in the rooms and common areas. Contact the concierge to confirm the terms of the day.

  • Do the hotel restaurants prioritise local and seasonal products?

    Local and seasonal products may be prioritised in the restaurants, which is part of a more sustainable approach. Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Cristallo Resort & Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to the Cristallo Resort & Spa?

    The concierge can organise a private transfer by car or minivan from and to the airports of Venice, Treviso or Innsbruck. Contact the concierge to confirm the details for the day.

  • Is it possible to book a driver for the week to get around the Dolomites?

    The concierge can book a driver for trips to the main ski areas of the Dolomites and nearby villages, according to your schedule. Contact the concierge to confirm the details for the day.

  • Can the concierge take care of a car rental delivered to the Cristallo Resort & Spa?

    The concierge can coordinate the car rental with delivery directly to the hotel, with or without special winter equipment. Contact the concierge to confirm the details for the day.

  • Can you book taxis for our trips between the hotel and the centre of Cortina?

    The concierge can arrange a taxi or shuttle service for your evening outings in the centre of Cortina d'Ampezzo. Contact the concierge to confirm the details for the day.

  • Is it possible to have a dedicated transfer for our family with all our ski equipment?

    The concierge can plan a transfer with a vehicle equipped for ski equipment, suitable for families or groups. Contact the concierge to confirm the details for the day.

Restaurant Reservations

  • Can you book a table at a gourmet restaurant in Cortina d'Ampezzo?

    Reservations are made through the concierge, who can secure tables at the best restaurants in Cortina according to your culinary preferences. Contact the concierge to confirm the details for the day.

  • Is it possible to prepare a special romantic dinner for a marriage proposal?

    The concierge can organise a romantic dinner with a view of the Dolomites, selecting the appropriate venue and managing special requests. Contact the concierge to confirm the details for the day.

  • Can you advise and book restaurants suitable for families with young children?

    The concierge can recommend and book restaurants that are child-friendly, with specific menus and flexible hours. Contact the concierge to confirm the details for the day.

  • Can you organise an evening tasting of Dolomite specialities?

    The concierge can arrange local culinary experiences, such as a dinner of mountain specialities or a tasting of regional wines. Contact the concierge to confirm the details for the day.

Spa Bookings

  • Can you book multiple spa treatments in advance for the duration of our stay?

    Reservations are made through the concierge, who can schedule your spa treatments for the duration of your stay according to the availability of therapists.

  • Is it possible to create a personalised wellness programme at the spa of the Cristallo Resort & Spa?

    The concierge can organise a tailored wellness journey including massages, facials, and access to thermal facilities.

  • Can you privatise a part of the spa for a birthday or special occasion?

    The concierge can privatise certain areas of the spa for special occasions, depending on available slots and packages.

  • Is it possible to book a couple's massage at the hotel spa?

    The concierge can arrange simultaneous treatments for two people in a double cabin, subject to spa availability.

Excursions & Cultural Visits

  • Can you organise a private guided hike in the Dolomites departing from the hotel?

    The concierge can book certified mountain guides for private hikes in the Dolomites, tailored to your level.

  • Is it possible to plan a day trip with a driver to discover the most beautiful panoramas?

    The concierge can offer day trips to alpine lakes, panoramic refuges, and iconic viewpoints in the Dolomites.

  • Can you recommend and book guided cultural tours in Cortina d'Ampezzo?

    The concierge can organise cultural tours of Cortina d'Ampezzo, including local museums and historical heritage.

Special Occasions

  • Can you organise a surprise in the room to celebrate a wedding anniversary?

    The concierge can prepare special room decorations with flowers, champagne, and pastries for a birthday or wedding anniversary.

  • Is it possible to organise a marriage proposal with a view of the Dolomites?

    The concierge can coordinate a personalised marriage proposal with staging, a panoramic location, and a photographer.

  • Can you book a photographer for a family photo session at the Cristallo Resort & Spa?

    The concierge can arrange a professional photo shoot at the hotel and in the surrounding area to capture a family event.

Shopping & Luxury Services

  • Can you organise a luxury shopping session with a personal shopper in Cortina?

    The concierge can recommend the best luxury boutiques in Cortina and offer a personal shopper service upon request.

  • Is it possible to have our luxury purchases shipped directly to our home from the hotel?

    The concierge can arrange for the shipping of your purchases or luggage to your home via a specialised courier service.

Family Activities

  • Can you prepare a schedule of activities for our children during the school holidays?

    The concierge can offer a programme of activities for children and teenagers, in coordination with the kids club and external providers.

  • Is it possible to book ski lessons for children with a French-speaking instructor?

    The concierge can organise private or small group ski lessons for children with local ski schools.

Personalized Experiences

  • Can you create a customised programme for a discovery stay in the Dolomites combining sport and relaxation?

    The concierge can design a tailor-made stay including outdoor activities, wellness, gastronomy, and exclusive services according to your expectations.

  • Is it possible to book a luxury car experience for a panoramic tour of the Dolomites?

    The concierge can arrange for a classic car or high-end vehicle outing to explore the region in an exclusive manner.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits