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5★ · Mexique

Casa Chablé

Mexique

4.64.6/517 reviews · Google rating

Hotel 5-star in Mexico, in the heart of Mexico, featuring breakfast overlooking nature, personalised wellbeing treatment and couples' retreat.

Where is Casa Chablé and what kind of setting should you expect?

Casa Chablé is in Mexico, in a setting closely connected to nature.

The stay is centred on calm, outdoor spaces and an atmosphere designed for slowing down.

Is Casa Chablé a good choice for a wellbeing stay or a couple’s retreat?

Yes, it is particularly well suited to stays focused on rest, disconnection and wellbeing.

Couples will find a peaceful atmosphere, with time shared between the room, nature and treatments best booked ahead.

What budget should you plan for a night at Casa Chablé?

Rates mainly depend on your dates, room category and stay conditions.

For an exact price, it is best to check your dates or contact the Concierge before booking.

A word from the Concierge

Casa Chablé through the Concierge's eyes

Located in Mexico, Casa Chablé hotel offers an enchanting setting for travelers seeking tranquility. This 5★ hotel stands out for its calming atmosphere and harmonious integration with the surrounding nature. Guests particularly appreciate the refined design and outdoor spaces that invite relaxation. The proximity to nature enhances the wellness experience provided by this establishment.

The hotel positions itself as a retreat for those looking for a relaxing escape. Common areas and rooms are designed to promote serenity. The overall atmosphere is conducive to disconnection, allowing guests to fully recharge. Hotel facilities cater to couples and travelers seeking moments of calm.

Before you go, note that the hotel primarily attracts wellness and nature enthusiasts. It is well-suited for romantic getaways or rejuvenation retreats. Seasonality does not affect the experience, as the hotel is open year-round. Be sure to check availability, especially during holiday periods.

_My tip from the Concierge: remember to book wellness treatments in advance, as slots fill up quickly during peak times._

Why choose Casa Chablé?

Casa Chablé is an exceptional address in Mexique, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A quiet breakfast overlooking nature

    At Casa Chablé, one of the greatest luxuries is an unhurried morning. Breakfast enjoyed in a setting open to nature, with soft early light and a day not yet claimed by obligations, sets the tone for the entire stay. It is simple, but deeply characteristic of the property’s restorative rhythm.

    IncontournableIncluded in your stay
  • Personalised wellbeing treatment

    Wellbeing feels most meaningful here when it follows the property’s natural rhythm. A treatment scheduled at the right moment of day extends the calming effects of the architecture, silence and surrounding landscape. For guests seeking a genuine reset, it is often one of the defining moments of the stay and is best arranged in advance.

    À réserverReservation required
  • A day with no fixed agenda

    Few hotels truly allow guests to do nothing without boredom or guilt. Casa Chablé is one of those rare places where an intentionally unplanned day becomes an experience in itself. Moving between reading, rest, swimming and time outdoors reveals the property’s quality with unusual clarity. It is a quiet form of luxury, and a memorable one.

    Included in your stay
  • A romantic retreat for two

    The property naturally suits couples, thanks to its peaceful atmosphere, measured design and close relationship with nature. Without relying on overt theatrics, it creates the conditions for more attentive shared time: slow mornings, long conversations, rest and wellbeing. It is ideal for marking an occasion or simply reconnecting.

    CouplesIncluded in your stay
  • A disconnection ritual between room and outdoors

    One of the experiences most true to Casa Chablé’s spirit is to alternate private time in the room with time spent outdoors. Beginning with a quiet pause in one’s own space before moving into areas open to nature allows guests to feel the continuity the hotel is designed around. It is a particularly effective way to settle into the stay.

    Included in your stay
  • A multi-day restorative stay

    Casa Chablé reveals its character most fully over several days. The body relaxes, sleep improves and attention gradually shifts towards simpler pleasures: light, silence, air and time regained. It is especially suited to travellers arriving with a clear intention to recover rather than accumulate activities.

    Slow travelIncluded in your stay

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Reservation can be cancelled or modified up to 30 days prior to the arrival date to avoid a penalty of 100% of the total cost of the reservation.

Free cancellation up to 720 hours before arrival

Pets

Pets are welcome at no extra charge.

The hotel is pet friendly. [...] we ask you to send us 3 days prior to arrival, all paperwork that shows your pet is an “animal service” or “emotional support animal”.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.6 / 5 · 17 reviews

5/5Edgard Romero Lazo

Casa Chable, a secluded retreat hotel in Mexico, offers an unforgettable experience for those seeking solitude and peace. With only 10 rooms, it ensures a peaceful and intimate atmosphere, free from crowds and noise…

5/5Brett Bendele

We had a wonderful time with the accommodations, the serene views, and remote quiet location in the Sian Ka’an. The Casa Chablé staff was wonderful.

5/5MariaJ Nelson

Our experiences here will remain unforgettable. For those seeking a romantic getaway or simply a place to unwind this pristine and unspoiled haven is the perfect retreat. If you’re traveling by car, the road is rough…

Reviews provided by Google Maps. View on Google

Around the hotel

Around the hotel

Our full Mexique guide

Mexico, a land of contrasts between Mayan heritage, Spanish colonialism, and vibrant modernity. An essential destination for its beaches, gastronomy, and heritage.

Read the Mexico guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Can I check in early?

    Check-in starts at 3:00 PM. Please contact the concierge to confirm the arrangements for the day.

  • What time do I need to check out on the day of departure?

    Check-out is at 12:00 PM. Please contact the concierge to confirm the arrangements for the day.

  • Is late arrival possible after midnight?

    Check-in is available 24/7 according to the information from the establishment and booking sites. Please contact the concierge to confirm the arrangements for the day.

  • Are airport transfers offered?

    Airport transfers are offered at an additional cost according to Expedia. Please contact the concierge to confirm the terms of the day.

  • What time can we check in at the hotel?

    A check-in time from 3:00 PM is announced by Expedia and Travel Weekly. Contact the concierge to confirm the arrangements for the day.

Location & Access

  • In which area of Tulum is Casa Chablé located?

    The hotel is located in the Sian Ka’an reserve, south of Tulum, at Carretera Tulum Km 34.5. Please contact the concierge to confirm the arrangements for the day.

  • What is the distance between the hotel and the airport?

    The nearest airport indicated is Felipe Carrillo Puerto International Airport, approximately 25.5 miles away. Please contact the concierge to confirm the arrangements for the day.

  • How do I get to the hotel from the centre of Tulum?

    Access is via road from Tulum to the Sian Ka’an reserve, in an isolated area by the sea. Please contact the concierge to confirm the arrangements for the day.

  • Does access to the hotel require special arrangements?

    Transport, dining, and activities can be organized with a low-impact logic, subject to available options. Please contact the concierge to confirm the terms of the day.

  • Is Casa Chablé far from the city centre?

    The hotel is located within the Sian Ka’an reserve, in an isolated and natural environment. Please contact the concierge to confirm the terms of the day.

  • Is the hotel more on the lagoon side or the ocean side?

    The establishment is situated by the sea on a stretch of coastline of the Mexican Caribbean. Please contact the concierge to confirm the terms of the day.

Rooms & Amenities

  • How many rooms or villas does Casa Chablé have?

    The hotel has a total of 10 accommodations. Please contact the concierge to confirm the arrangements for the day.

  • What type of accommodations are offered on site?

    The property includes five rooms in the Casa Principal and five independent bungalows. Please contact the concierge to confirm the arrangements for the day.

  • Are the accommodations spacious?

    The bungalows range from approximately 37.62 m² to 56.4 m². Please contact the concierge to confirm the arrangements for the day.

Included Services

  • What type of breakfast is offered?

    Breakfast is free and is a full breakfast according to Expedia, with mentions of continental style options in the press. Please contact the concierge to confirm the arrangements for the day.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the rooms and in certain common areas. Contact the concierge to confirm the details for the day.

  • Does the hotel have parking?

    Parking is free and available on-site according to Tripadvisor and Expedia. Contact the concierge to confirm the details for the day.

  • Does the hotel have a pool?

    The pool is available on site, with mention of an outdoor pool and a rooftop pool according to the sources consulted. Contact the concierge to confirm the arrangements for the day.

  • Is the reception service available at all hours?

    Wake-up service and 24-hour assistance are mentioned by booking platforms. Contact the concierge to confirm the arrangements for the day.

  • Are there any welcome amenities upon arrival?

    Welcome drinks, instant coffee, and tea are indicated by Tripadvisor. Contact the concierge to confirm the arrangements for the day.

Dining

  • How many restaurants are there at Casa Chablé?

    One restaurant is available on-site, serving breakfast, lunch, and dinner according to Expedia. Contact the concierge to confirm the details for the day.

  • Does the hotel have a bar?

    A bar or lounge is available at the hotel. Contact the concierge to confirm the details for the day.

  • Can breakfast be taken in the room?

    Room service for breakfast is offered according to the establishment's information. Contact the concierge to confirm the details for the day.

Spa & Wellness

  • What wellness treatments are available at the hotel?

    Massages, facials, full body massage, and neck massage are listed by Tripadvisor and Expedia. Contact the concierge to confirm the details for the day.

  • Does the hotel have a spa or wellness area?

    A spa is mentioned on Expedia, while a press article describes a wellness pavilion with massages and yoga. Contact the concierge to confirm the details for the day.

  • Can yoga be done on-site?

    Yoga classes are offered on-site according to Tripadvisor. Contact the concierge to confirm the details for the day.

  • Is the spa or wellness treatments easily accessible from the rooms?

    The presence of a beach, massages, and yoga sessions is among the services offered by the establishment. Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • Can bicycles be used at the hotel?

    Bicycles are available on-site according to Tripadvisor. Contact the concierge to confirm the details for the day.

  • What outdoor activities are offered?

    Water and nature activities such as boating, hiking, snorkeling, kayaking, and eco-tours are mentioned. Contact the concierge to confirm the details for the day.

  • Is the hotel located on the beach?

    A private beach or direct beach access is mentioned by the sources consulted. Please contact the concierge to confirm the arrangements for the day.

  • Can we relax in the sun on site?

    A terrace, sun loungers, and parasols are among the relaxation facilities listed. Contact the concierge to confirm the arrangements for the day.

Family & Kids

  • Does the hotel accept children?

    Children are accepted according to Expedia. Please contact the concierge to confirm the arrangements for the day.

  • Are baby cots available?

    No extra beds or baby cots are available according to Expedia. Please contact the concierge to confirm the arrangements for the day.

  • Are there family-friendly accommodations?

    Additional family rooms are not described in the sources consulted; the establishment remains of small capacity. Please contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Casa Chablé?

    Pets are allowed according to Tripadvisor, but Expedia indicates that no pets or assistance animals are permitted. Please contact the concierge to confirm the arrangements for the day.

  • Are dogs allowed in the establishment?

    The sources consulted are contradictory on this point. Please contact the concierge to confirm the arrangements for the day.

  • Do you need to inform the hotel before arriving with a pet?

    The exact conditions may vary depending on the room category and booking. Please contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    A mention of accessibility to common areas appears in a hotel database, but the hotel does not have a lift according to Expedia. Please contact the concierge to confirm the arrangements for the day.

  • Are there accessible rooms?

    The establishment is on the ground floor according to Travel Weekly, but detailed facilities are not specified in the sources consulted. Please contact the concierge to confirm the arrangements for the day.

  • Are the common areas easily accessible by wheelchair?

    No reliable information specifies the presence of ramps, lifts, or adapted rooms in the sources consulted. Please contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation conditions depend on the rate booked and the booking platform. Please contact the concierge to confirm the terms of the day.

  • Are there any local taxes to pay?

    Local fees or taxes may apply depending on the booking channel. Please contact the concierge to confirm the terms of the day.

  • What payment methods are accepted?

    The hotel accepts major usual payment methods, but the details depend on your reservation. Please contact the concierge to confirm the terms of the day.

  • Are special requests easier to accommodate in a small hotel?

    The limited number of accommodations makes special requests easier to coordinate with the team. Contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does the hotel have an ecological approach?

    The stay is described as attentive to nature, with a setting in a protected reserve and outdoor-oriented practices. Please contact the concierge to confirm the terms of the day.

  • Is the hotel committed to the preservation of the natural reserve?

    The location in the Sian Ka’an reserve suggests a strong integration with the natural environment. Please contact the concierge to confirm the terms of the day.

  • Does Casa Chablé use sustainable hotel practices?

    The establishment promotes an eco-friendly approach according to Tripadvisor. Please contact the concierge to confirm the terms of the day.

The Concierge answers — Casa Chablé

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to Casa Chablé?

    The concierge can organise a private transfer from Tulum airport or another arrival point depending on the availability of the day.

  • Is it possible to book a round trip to Tulum on the same day?

    The concierge can coordinate a round trip transport with schedules tailored to your itinerary and the availability of local providers.

  • What type of vehicle is best suited to reach the hotel?

    It is recommended to request a 4x4 or boat solution depending on the weather, the condition of the tracks, and the chosen access point.

  • Can you arrange an early morning departure for a connecting flight?

    The concierge can check the schedules and book a private pick-up to optimise your flight connection.

  • Can one arrive by private boat at Casa Chablé?

    The concierge can arrange for an arrival by private boat if maritime conditions and local permits allow.

Restaurant Reservations

  • Can you reserve a table for dinner on site?

    Reservations are made through the concierge to guarantee a table at the desired service, depending on the occupancy of the day.

  • Can the restaurant adapt the menus to specific dietary requirements?

    The concierge can inform the restaurant of a vegetarian, pescatarian, gluten-free, or other dietary request before your arrival.

  • Is it possible to organise a private dinner on the beach?

    It is recommended to request the setup of a private dinner in advance, as the organisation depends on the weather and logistics.

  • Can one request room service breakfast at a specific time?

    The concierge can coordinate a breakfast served in the room or in a more intimate setting, depending on availability.

  • Can you arrange a food and wine or cocktail pairing?

    Reservations are made through the concierge if you wish to have a gastronomic experience with food and drink pairing.

Spa Bookings

  • How to book a massage at the hotel spa?

    The concierge can block a treatment slot and confirm the availability of a massage or wellness ritual.

  • Can a couple's massage be requested?

    It is recommended to specify your preferences for pressure, timing, and body area to tailor the treatment accordingly.

  • Can treatments be performed in the villa or outdoors?

    The concierge can check if outdoor treatments are possible depending on the weather and the desired privacy.

  • Is it possible to combine yoga and spa treatment in the same half-day?

    The concierge can organise a quiet slot before or after your activity to maintain a continuous wellness journey.

  • Can a treatment for two people be booked at the same time?

    Reservations are made through the concierge to adjust the schedule if travelling with a partner or friend.

Excursions & Cultural Visits

  • What private excursions can be organised from the hotel?

    The concierge can suggest a private outing tailored to your interests in the Sian Ka’an reserve or Tulum.

  • Is it possible to have a French-speaking guide for a cultural visit?

    The concierge can book a local guide for a visit focused on the history, wildlife, or flora of the region.

  • Can a boat trip in the reserve be organised?

    It is recommended to confirm boat trip slots in advance, as they depend on the weather and tides.

  • Are there excursions for birdwatching or wildlife observation?

    The concierge can coordinate an ornithological or naturalist experience with a local specialist.

Special Occasions

  • Can a surprise for a birthday be organised?

    The concierge can prepare a personalised request for a honeymoon, birthday, or romantic surprise.

  • Is it possible to arrange the room for a honeymoon?

    Reservations are made with the concierge to set up a private moment with discreet decoration and timing.

  • Can you help organise a marriage proposal?

    The concierge can coordinate an intimate proposal with flowers, music, a private dinner, or photography if desired.

Shopping & Luxury Services

  • Where can luxury shopping be done near the hotel?

    The concierge can recommend shopping addresses in Tulum or arrange a private driver for your purchases.

Family Activities

  • What activities can be planned with children during the stay?

    The concierge can suggest nature activities suitable for children based on their age and pace.

Personalized Experiences

  • Can you create a fully personalised stay centred around wellness and nature?

    The concierge can create a tailored programme combining beach, sailing, gastronomy, and wellness.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

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