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5★ · Neuchâtel

Beau-Rivage Hotel

Esp. du Mont-Blanc 1, 2000 Neuchâtel, Suisse, Neuchâtel

4.44.4/51,379 reviews · Google rating
  • On the shores of Lake Neuchâtel
  • Rooms overlooking the lake
  • Relais & Châteaux member
  • Décor blending tradition and modern style

Hotel 5-star in Neuchâtel, Switzerland, in the heart of Neuchâtel, featuring lake views, Relais & Châteaux status and personalised service.

Who is the chef at Beau-Rivage Hotel in Neuchâtel?

The O'terroirs restaurant is led by Chef Mickael Lavoisier.

The hotel also has the Véranda-Bar, a brasserie with a terrace for a more relaxed stop.

Is Beau-Rivage Hotel in Neuchâtel well located for exploring the city?

Yes. The hotel sits by the lake and makes it easy to explore the town on foot.

Several sights are close by, including Passerelle de l'Utopie, Neuchâtel Castle and the Collégiale.

What should couples prioritise at Beau-Rivage Hotel in Neuchâtel?

For a stay as a couple, it is worth choosing a room facing the lake.

Add dinner at the hotel and a walk by the water for a simple, well-paced stay.

A word from the Concierge

Beau-Rivage Hotel through the Concierge's eyes

Beau-Rivage Hotel is located in Neuchâtel, Switzerland, by the lake. This 5★ hotel offers an elegant and warm atmosphere. It is part of the Relais & Châteaux properties, ensuring quality service. The prime location allows easy exploration of the city and its surroundings. The decor blends tradition and modernity, creating a welcoming environment for travelers. What sets Beau-Rivage Hotel apart is its commitment to hospitality. The common areas are refined, and the rooms offer stunning lake views. The establishment attracts food and relaxation enthusiasts, with personalized services. Visitors appreciate the peaceful ambiance, ideal for a relaxing stay. Before you go, note that the hotel suits couples and business travelers. The summer season is particularly pleasant, with many outdoor activities. Be sure to book in advance, especially during holidays. Access to the city center is easy, providing various leisure options. _My tip from the Concierge: book your table at the hotel restaurant upon arrival, as spots are often limited._

Why choose Beau-Rivage Hotel?

Beau-Rivage Hotel is an exceptional address in Neuchâtel, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • On the shores of Lake Neuchâtel
  • Rooms overlooking the lake
  • Relais & Châteaux member
  • Décor blending tradition and modern style
  • Easy access to the town and surrounding area

Rooms & suites

The hotel at a glance

Services & amenities

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the lake

    Beginning the day at Beau-Rivage Hotel means first taking time to watch the light settle over Lake Neuchâtel. Breakfast in such a setting changes the tone of the entire stay: less hurried, more attentive and more rooted in the place. It may seem simple, yet it is one of the most revealing ways to understand the spirit of this lakeside address and the particular gentleness of its mornings.

    SignatureIncluded in your stay
  • Gastronomic dinner at the hotel

    The restaurant is one of the highlights of the stay and deserves to be treated as a destination in its own right. Sitting down to dinner in the hushed atmosphere of a grand lakeside house is one of the best ways to experience the culinary dimension of Beau-Rivage Hotel. To secure the most desirable time and avoid limited availability, it is wise to reserve upon arrival, or even before the stay begins.

    À réserverReservation required
  • Romantic stay with lake views

    For couples, the most fitting experience is to choose a room facing the lake and build the stay around that constant presence of the landscape. The view accompanies the morning, extends the end of the day and gives real value to time spent in the room. Add dinner at the hotel and a walk by the water, and the result is a refined interlude for two, free of artifice and deeply connected to Neuchâtel.

    Reservation required
  • Walk between the lake and the town centre

    One of the hotel’s privileges lies in how easily it connects the lakeside with the town. This experience is simply to step out on foot, follow the water, then make your way into Neuchâtel before returning to the hotel at your own pace. It perfectly captures the value of the address: a stay in which one moves naturally from contemplation to activity without ever losing a sense of calm.

    Included in your stay
  • Summer lakeside escape

    In summer, Beau-Rivage Hotel becomes especially appealing. Longer days, outdoor activities and the softness of late afternoons heighten the pleasure of staying by the water. This experience is about treating the hotel as an urban resort base: a calm morning, an outing in the surrounding area, then a return for the evening light and dinner in an atmosphere that feels relaxed rather than theatrical.

    Saison idéaleReservation required
  • Tailored concierge guidance in Neuchâtel

    The 24-hour concierge makes it possible to shape a stay that feels smoother and more personal, whether for business or for time away as a couple. Asking for a recommendation, adjusting a plan, organising timings or simplifying a late arrival all form part of the experience. This constant availability gives Beau-Rivage Hotel a quality of service that is discreet yet decisive, especially valuable in a destination where serenity is one of the main reasons to come.

    Included in your stay

Restaurants & bars

2 on-site dining venues.

  • O'terroirs

    Restaurant

    Chef: Mickael Lavoisier
    Chef: Mickael Lavoisier

    Highlights

    • O’terroirs restaurant with terrace
    Practical information

    The concierge’s wordAt O’terroirs, you’ll enjoy Chef Mickael Lavoisier’s cuisine, with the added bonus of a lovely terrace when the weather allows.

  • Véranda-Bar

    Brasserie

    Highlights

    • Véranda-Bar brasserie with terrace
    Practical information

    The concierge’s wordFor an easy, well-placed stop, head to the Véranda-Bar: a brasserie with a terrace, ideal for lingering without overthinking the evening.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation/prepayment policies vary by room type and provider.

Pets

Pets are welcome at no extra charge.

It's important to check the associated charges and policies if you plan to bring your furry companion along.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: Esp. du Mont-Blanc 1, 2000 Neuchâtel, Suisse

View on the map

Official website

Google listing

Guest reviews

4.4 / 5 · 1,379 reviews

5/5Jonathan Bays

We had a lovely stay the front desk and food and beverage staff were excellent. The director needs to go back to hospitality school though no excuses ioay the price you provide the service expected.

4/5Linda Schweizer

Beautiful hotel located on a beautiful spot. Large room with amenities. Many towels in the room for use. Very comfortable beds in the standard room. Petfriendly hotel with bowls for my sausage dog. Great breakfast. Big…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 5 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Passerelle de l'UtopieTourist attraction

    137 m · 2 min walk

    Tourist attraction just two minutes' walk away, offering a panoramic view of the city and Lake Neuchâtel.

    Practical information

    The concierge’s wordFor a quiet break 2 minutes on foot away, Passerelle de l'Utopie offers a lovely view over the city and Lake Neuchâtel.

  • Temple du BasChurch

    232 m · 3 min walk

    Religious building three minutes' walk away, providing a space for reflection and contemplation.

    Practical information

    The concierge’s wordA 3-minute walk away, Temple du Bas offers a calm pause to reset between plans or simply spend a moment in quiet contemplation.

  • Château de NeuchâtelTourist attraction

    352 m · 4 min walk

    Neuchâtel Castle, a historical site just four minutes' walk away, offering a panoramic view of the city.

    Practical information

    The concierge’s wordA 4-minute walk away, Neuchâtel Castle is ideal for a short historical break with a lovely view over the city.

  • CollégialeChurch

    374 m · 5 min walk

    Religious building a five-minute walk away, known for its architecture and history.

    Practical information

    The concierge’s wordA 5-minute walk away, the Collégiale makes a lovely quiet break if you're in the mood for architecture and a touch of history.

  • Musée d'Histoire Naturelle de NeuchâtelMuseum

    432 m · 5 min walk

    Museum five minutes' walk away, featuring exhibitions on natural history and biodiversity.

    Practical information

    The concierge’s wordA 5-minute walk away, the Musée d'Histoire Naturelle de Neuchâtel offers a calm break around biodiversity, ideal between appointments or on a cloudy day.

  • Théâtre du PassagePerforming arts

    462 m · 6 min walk

    Performance arts theater a six-minute walk away, dedicated to stage arts and various performances.

    Practical information

    The concierge’s wordA 6-minute walk away, Théâtre du Passage makes an ideal evening cultural break if you're in the mood for varied performing arts.

  • Musée d'Art et d'HistoireMuseum

    559 m · 7 min walk

    Museum a seven-minute walk away, showcasing collections of local art and history.

    Practical information

    The concierge’s wordA 7-minute walk away, the Musée d'Art et d'Histoire makes a lovely break if you're in the mood for art and local history nearby.

  • Musée Ethnographie NeuchâtelMuseum

    656 m · 8 min walk

    Museum an eight-minute walk away, showcasing collections on world cultures.

    Practical information

    The concierge’s wordAn 8-minute walk away, this museum offers a cultural break around world cultures, ideal for a calm visit solo or as a pair.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Jardin botanique de NeuchâtelBotanical garden

    1.3 km · 16 min walk

    Botanical garden to visit, featuring a variety of plants and green spaces.

    Practical information

    The concierge’s wordFor a green break in Neuchâtel, the Botanical Garden is well suited to a calm stroll among plants and green spaces.

  • Port Nid-du-CrôMarina

    1.8 km · 3 min by car

    Marina located 1.7 km away, providing facilities for water activities.

    Practical information

    The concierge’s wordFor a breath of fresh air, Port Nid-du-Crô is well suited to a moment around nautical activities in Neuchâtel.

  • Plage d'AuvernierPark

    3.8 km · 7 min by car

    Park located 3.8 km away, providing a natural space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a nature break away from the city's pace, head to Plage d'Auvernier, ideal for unwinding in a green setting in Neuchâtel.

What’s happening during your stay

The dates I slip into my guests’ programme in Neuchâtel — concerts, exhibitions, festivals a few steps from Beau-Rivage Hotel.

My tip: book concert tickets seven days ahead.

  • Exhibition

    Balade d'antan

    Apr 18 – Oct 18, 2026

    Villers-le-Lac · 21.1 km

    Outdoor exhibition titled 'Balade d'antan' in Villers-le-Lac, from 18 April to 18 October 2026, featuring 36 panels of vintage postcards themed around Villers of the past.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a paid private parking is available in front of the hotel and a public covered parking with direct lift access is located right next to the Beau-Rivage Hotel.

  • What are the check-in and check-out times at the Beau-Rivage Hotel?

    Check-in is generally from 3 PM and check-out until 12 PM, subject to the day's conditions and the type of confirmed reservation.

  • Can I check in early?

    Early check-in is possible depending on room availability on the day and may incur additional charges according to the rate conditions.

  • Does the hotel offer luggage storage before arrival and after departure?

    A luggage storage service is offered to keep your bags before checking into your room or after check-out, allowing you to freely enjoy Neuchâtel.

  • Are transfers to the airport offered?

    Transfers to the main airports or train stations can be arranged by the concierge via taxi or private car, upon prior reservation.

Location & Access

  • Where is the Beau-Rivage Hotel located in Neuchâtel?

    The Beau-Rivage Hotel is located at Esplanade du Mont-Blanc 1, by Lake Neuchâtel, just a few minutes' walk from the historic city centre.

  • What is the distance between the hotel and the airport?

    From Geneva Airport, the journey to the Beau-Rivage Hotel takes about 1 hour and 15 minutes by car and a little longer by train with a connection in Neuchâtel.

  • How far is the hotel from Neuchâtel train station?

    Neuchâtel train station is a short distance by car or bus, with easy access by taxi or public transport to the hotel in just a few minutes.

  • Is it easy to access the Beau-Rivage Hotel by bike or motorcycle?

    Bike and motorcycle parking spaces are available near the hotel, with direct access to the lakeside esplanade and the city centre.

  • How does the Beau-Rivage Hotel differ from other hotels in Neuchâtel?

    Compared to other hotels in Neuchâtel, the Beau-Rivage Hotel stands out for its direct location by the lake and its historic palace style.

Rooms & Amenities

  • What amenities are found in the rooms of the Beau-Rivage Hotel?

    All rooms are equipped with air conditioning, a flat-screen TV, a minibar, a safe, and a private bathroom with toiletries.

  • Does the Beau-Rivage Hotel offer extra beds for children or adults?

    Extra beds are available in some rooms or suites, upon request and for an additional charge per night.

  • Can I book a room with a direct view of the lake?

    Rooms with views of Lake Neuchâtel and the Alps are offered, subject to availability and the category booked.

  • Is housekeeping done every day in the hotel rooms?

    Daily housekeeping is provided between the morning and early afternoon, with evening turndown service for occupied rooms.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in all rooms and in some common areas of the establishment, allowing easy connectivity during the stay.

  • Does the hotel have a laundry service for guests?

    Beau-Rivage Hotel offers a laundry and dry cleaning service, with the possibility of same-day return of clothes depending on the drop-off time and the chosen option.

  • What concierge services are available at Beau-Rivage Hotel?

    A reception and concierge service is available to organise transfers, excursions, reservations and to respond to guests' specific requests.

Dining

  • What type of breakfast is offered?

    A buffet breakfast is offered, including a selection of hot and cold items, served every morning for an additional charge per person.

  • What is the main restaurant of Beau-Rivage Hotel and what type of cuisine is served there?

    The O’Terroirs restaurant, located in the hotel, serves mainly international and local cuisine, with views of Lake Neuchâtel.

  • Does the establishment have a bar or lounge for drinks?

    A bar-lounge is available in the hotel, serving drinks, cocktails and snacks, with occasional entertainment or happy hour service.

  • Can the hotel offer vegetarian or gluten-free options in the restaurant?

    Options suitable for special diets, such as vegetarian or gluten-free, can be offered at breakfast or in the restaurant upon prior request.

Spa & Wellness

  • Does Beau-Rivage Hotel have a spa or wellness area?

    A spa and wellness area with massages, treatments, hammam or relaxation facilities is offered, sometimes for an additional fee.

  • Is there a gym or fitness centre within the establishment?

    A fitness centre is available, allowing guests to engage in physical activity during their stay at the hotel.

  • Can massages be booked at the Beau-Rivage Hotel?

    Massages and wellness treatments are offered by reservation, with different types of services and durations according to the spa menu.

  • Does the hotel have a swimming pool?

    No, the hotel does not have an indoor or outdoor swimming pool for guests.

Activities & Leisure

  • What leisure activities are offered from the Beau-Rivage Hotel?

    The Beau-Rivage Hotel offers various activities and local partners for leisure such as hiking, cycling, water sports or excursions in the region.

  • Can guided tours or excursions be booked directly from the hotel?

    Guided tours of the city of Neuchâtel, cruises on the lake, and cultural experiences can be organised through the concierge or partner offers.

  • Does the hotel have outdoor spaces or gardens for relaxation?

    An outdoor area with a garden or terrace as well as a playground is accessible, offering opportunities for relaxation in the open air.

  • What are the main reviews from customers about the Beau-Rivage Hotel Neuchâtel?

    Customer reviews often mention the location by the lake, the quality of service, and the restaurant as highlights of the establishment.

Family & Kids

  • Is the establishment suitable for a family stay with children?

    The Beau-Rivage Hotel welcomes families and offers suitable rooms as well as some activities or games for children, depending on the season.

  • Can a baby cot be provided in the room at the Beau-Rivage Hotel?

    Baby cots can be provided upon request in certain room categories, often at no extra charge but with prior reservation.

  • Are there specific activities for children near the hotel?

    A playground and various activities near the lake allow children to easily have fun close to the hotel.

Pets

  • Are pets allowed at the Beau-Rivage Hotel?

    Pets, particularly dogs, are accepted at the Beau-Rivage Hotel for an additional charge per night per animal, with bowls provided.

  • Do I need to inform the hotel in advance if I am coming with my dog?

    A limited number of rooms are dedicated to guests with pets, so the reservation must be indicated in advance to ensure availability.

  • Are there walking areas for dogs near the Beau-Rivage Hotel?

    Walking areas around the lake are accessible directly from the hotel, allowing for easy outings with your pet.

Accessibility

  • Does the Beau-Rivage Hotel have rooms suitable for people with reduced mobility?

    Accessible rooms and designated parking spaces are available, with possible access by lift to the common areas.

  • Does the hotel offer parking spaces reserved for disabled persons?

    Parking spaces accessible to people with reduced mobility are provided near the hotel entrance.

  • Are the common areas of the hotel wheelchair accessible?

    A lift serves the floors and some common areas are designed to facilitate movement for wheelchair users.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate type and the booking platform, ranging from flexible conditions to non-refundable; it is essential to check the applicable conditions at the time of booking.

  • Are there any tourist taxes to pay?

    Yes, a tourist tax is charged per person per night, in addition to the room price, according to the regulations of the city of Neuchâtel.

  • What types of additional fees may apply to the room price?

    Additional fees may apply for parking, breakfast, pets, extra beds, and certain wellness services.

  • What payment methods are accepted at the Beau-Rivage Hotel?

    Payments are generally accepted by major international credit cards as well as by certain local currency payment methods.

  • What are the average prices for a night at the Beau-Rivage Hotel in Neuchâtel?

    Room prices at the Beau-Rivage Hotel vary according to the season, room type, and current offers; updated rates can be checked at the time of booking.

  • How to book at the best rate at the Beau-Rivage Hotel in Neuchâtel?

    Bookings can be made online, through a travel agency, or by contacting the hotel directly, comparing flexible rates, non-refundable rates, or rates with breakfast included.

Sustainability

  • Does the Beau-Rivage Hotel in Neuchâtel have an environmental approach?

    The Beau-Rivage Hotel implements various actions for responsible management of energy and water, as well as attention to waste reduction in rooms and the restaurant.

  • How does the hotel manage the change of towels and sheets to preserve the environment?

    Bed linen and towels can be reused for several days at the request of guests, in order to limit water and detergent consumption.

  • Does the hotel restaurant prioritise local and seasonal products?

    The restaurant highlights regional and seasonal products whenever possible, promoting short supply chains and local producers from the Neuchâtel region.

The Concierge answers — Beau-Rivage Hotel

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Geneva Airport and the Beau-Rivage Hotel in Neuchâtel?

    The concierge can organise a private transfer by car or minivan to and from Geneva, Zurich, or Basel airports, with personalised welcome according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi or private driver to Neuchâtel train station?

    The concierge can book a taxi or a private driver to Neuchâtel train station, with pick-up at the hotel entrance and assistance with luggage if desired.

  • Can you advise on the best public transport options to visit the surrounding area from the hotel?

    The concierge can advise on the best train and bus connections to reach the main sites in the region and provide updated schedules.

  • Is it possible to have a rental car delivered directly to the Beau-Rivage Hotel?

    The concierge can arrange for a rental car with direct delivery in front of the Beau-Rivage Hotel, including GPS and suitable insurance options.

Restaurant Reservations

  • Can you book a table at the O’Terroirs restaurant or another gourmet restaurant in Neuchâtel?

    The concierge can reserve a table at the O’Terroirs restaurant in the hotel as well as at the best culinary addresses in Neuchâtel and the surrounding area, according to your preferences.

  • Can you suggest family-friendly restaurants near the Beau-Rivage Hotel?

    The concierge can recommend and book family-friendly restaurants, with children's menus, high chairs, or lakeside terraces.

  • Is it possible to organise a romantic dinner with special requests for table and menu?

    The concierge can organise romantic dinners, tasting menus, or special requests (flowers, cake, specific table) at the hotel restaurant or elsewhere.

Spa Bookings

  • Can you book a massage for me at the Beau-Rivage Hotel spa?

    Reservations are made through the concierge, who can secure a time slot for treatments, massages, and spa access according to your availability.

  • How can a wellness treatment for two people be arranged during our stay?

    The concierge can provide information on available treatments, durations, and prices, then make the reservation for one or more people.

  • Can you create a full-day spa programme?

    The concierge can plan a complete spa journey including massages, facials, and use of facilities, in coordination with the wellness team.

Excursions & Cultural Visits

  • Can you book a private guided tour of the old town of Neuchâtel?

    The concierge can arrange guided tours of the old town of Neuchâtel with a French, English, or German-speaking guide.

  • Is it possible to organise a wine tour in the vineyards around Lake Neuchâtel?

    The concierge can book excursions in the vineyards, including tastings and round-trip transport from the hotel.

  • Can you prepare a cultural itinerary for a day around Neuchâtel?

    The concierge can propose a tailored programme including museums, a cruise on the lake, and excursions in the Jura, depending on the duration of your stay.

Special Occasions

  • Can you prepare a surprise in the room for a wedding anniversary?

    The concierge can organise in-room bouquets of flowers, champagne, rose petals, or small personalised gifts to mark the occasion.

  • Is it possible to bring in a photographer for a photo shoot at the Beau-Rivage Hotel?

    The concierge can coordinate the booking of a professional photographer for sessions by the lake or in the hotel.

  • Can you help me organise a romantic marriage proposal by the lake?

    The concierge can assist in organising a marriage proposal, suggesting locations, staging, decoration, and the ideal timing.

Shopping & Luxury Services

  • Can you recommend places to buy luxury watches or jewellery in Switzerland?

    The concierge can recommend the best watch, jewellery, and fashion boutiques in Neuchâtel and nearby major cities, and arrange personalised appointments.

  • Is it possible to have a personal shopper during my stay?

    The concierge can arrange a personal shopper service or a private shopping session in certain partner boutiques, subject to availability.

  • Can you help me with tax refunds and sending my purchases outside of Switzerland?

    The concierge can assist with tax refunds, gift wrapping, and organising deliveries or shipping of your luxury purchases.

Family Activities

  • Can you recommend activities to do with children around Neuchâtel?

    The concierge can suggest and book child-friendly activities, such as interactive museums, lake cruises, or nearby playgrounds.

  • Is it possible to organise a family bike outing from the hotel?

    The concierge can arrange bike or scooter rentals and suggest simple routes along the lake, suitable for families.

  • Can you help me find a babysitting service during our stay at the Beau-Rivage Hotel?

    The concierge can provide a list of trusted external babysitting services for a few hours or an evening, subject to availability.

Personalized Experiences

  • Can you organise a private cruise on Lake Neuchâtel from the hotel?

    The concierge can organise a private cruise on Lake Neuchâtel with a skipper, including an aperitif or tasting on board, according to your wishes.

  • Is it possible to create a customised activity programme for a romantic weekend?

    The concierge can suggest tailored experiences such as scenic flights, sports activities, or gourmet discoveries in collaboration with local partners.

  • Can you assist in privatising a space in the hotel for a private or professional event?

    The concierge can privatise certain areas of the hotel for confidential meetings, exclusive dinners, or small celebrations, subject to availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits