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5★ · London

Shangri-La The Shard

31 St Thomas St, London SE1 9QU, Royaume-Uni, London

4.64.6/52,856 reviews · Google rating
  • Set within The Shard in the heart of Southwark
  • Panoramic London views from the upper floors
  • Close to the River Thames
  • Modern, elegant design

Hotel 5-star in London, United Kingdom, 801 m from Tower Bridge, featuring a spa, fine-dining restaurant and panoramic London views.

Is Shangri-La The Shard London actually inside The Shard?

Yes. The hotel is located inside The Shard, London’s landmark skyscraper.

Its elevated setting is what gives it panoramic views over the city, the Thames and Southwark.

What is the difference between The Shard and Shangri-La London?

The Shard is the building. Shangri-La The Shard, London is the hotel داخل it.

In other words, The Shard refers to the landmark itself, while Shangri-La refers to the hotel stay, rooms and dining.

How much does one night at Shangri-La The Shard London cost?

Rates vary with your travel dates, room category and demand in London.

For an exact price, the most reliable option is to check your stay dates or contact the concierge.

A word from the Concierge

Shangri-La The Shard through the Concierge's eyes

Located in the iconic Shard in London, Shangri-La The Shard offers a unique luxury experience. This 5★ hotel is situated in the vibrant Southwark area, close to the Thames. The panoramic views of the city from the upper floors are breathtaking. The hotel's modern and elegant design creates a welcoming and sophisticated atmosphere.

Shangri-La The Shard stands out due to its recognition by Travel + Leisure World's Best Awards 2025. Guests appreciate the attentive service and high-end facilities. The hotel features well-equipped rooms, a relaxing spa, and refined dining options. Every detail is designed to provide a memorable stay.

Travelers should know that this hotel is ideal for couples seeking romance, business travelers, and families. Its proximity to major London attractions makes sightseeing easy. Peak periods, such as summer, may make reservations more challenging. Planning ahead is advisable.

_My tip from the Concierge:_ book a spa treatment upon arrival to secure your slot, as appointments fill up quickly.

Why choose Shangri-La The Shard?

Shangri-La The Shard is an exceptional address in London, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Set within The Shard in the heart of Southwark
  • Panoramic London views from the upper floors
  • Close to the River Thames
  • Modern, elegant design
  • Recognised by the Travel + Leisure World's Best Awards 2025

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

3 on-site dining venues, including 2 Michelin stars.

  • GŎNG Bar

    Bar

    Highlights

    • un panorama spectaculaire de la skyline londonienne
    Practical information

    The concierge’s wordFor a drink with London at your feet, head to GŎNG Bar: the skyline there is simply spectacular.

  • Story

    2 Michelin stars

    Restaurant

    Chef: Tom Sellers
    Chef: Tom Sellers

    Highlights

    • une succession de plats recherchés et remarquablement dressés
    Practical information

    The concierge’s wordFor a memorable evening, book Story: Tom Sellers delivers, under 2 Michelin stars, a succession of refined, beautifully presented dishes.

  • TĪNG

    Tea room

    Highlights

    • a collaboration with elderflower liqueur brand St-Germain that exudes sunny spring vibes
    Practical information

    The concierge’s wordAt TĪNG, head for afternoon tea and enjoy the St-Germain collaboration, a little escape with bright, sunny spring energy.

In the press

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star
Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00 to 00:00
Check-out
Until 11:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may be applicable.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 31 St Thomas St, London SE1 9QU, Royaume-Uni

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 2,856 reviews

5/5Sachintha Hasaranga

I celebrated my birthday at the Shangri-La The Shard for afternoon tea, and it was such a lovely experience 🎂✨ The place itself is beautiful, and the views over London Bridge are absolutely stunning—definitely one of…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 10 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • The ShardTourist attraction

    on site · 1 min walk

    The Shard, an iconic skyscraper, is just a one-minute walk away and offers panoramic views of London.

    Practical information

    The concierge’s wordFor an urban interlude 1 min walk away, head up The Shard when you want to take in London at a glance.

  • Pont de LondresTourist attraction

    402 m · 5 min walk

    London Bridge, a five-minute walk away, known for its architecture and history.

    Practical information

    The concierge’s wordA 5-minute walk away, London Bridge makes a short outing to admire its architecture and get a feel for the city’s history.

  • Tower BridgeTourist attraction

    801 m · 10 min walk

    Tower Bridge, an iconic bridge in London, is a tourist site to explore.

    Practical information

    The concierge’s wordFor a London interlude between plans, head to Tower Bridge, an iconic bridge that lends itself well to an urban stroll.

  • Sky GardenTourist attraction

    803 m · 10 min walk

    Sky Garden, a panoramic viewpoint offering views over the city of London.

    Practical information

    The concierge’s wordFor a break between appointments, head to Sky Garden: this panoramic viewpoint opens up London in a single glance.

  • Tour de LondresTourist attraction

    861 m · 10 min walk

    The Tower of London, a historic castle, is an iconic tourist site to visit.

    Practical information

    The concierge’s wordFor a historical break, the Tower of London suits a visit if you enjoy castles and major sights in London.

  • Tate ModernArt gallery

    944 m · 11 min walk

    Art gallery 944 meters away, showcasing modern and contemporary artworks.

    Practical information

    The concierge’s wordFor a cultural break, head to Tate Modern if you're in the mood for modern and contemporary art without straying far in London.

  • Cathédrale Saint-Paul de LondresChurch

    1.3 km · 16 min walk

    St. Paul's Cathedral, an iconic religious building in London, accessible on foot.

    Practical information

    The concierge’s wordFor a peaceful break in London, head to St Paul’s Cathedral on foot, ideal when you feel like a moment to step back.

  • Barbican CentrePerforming arts

    1.8 km · 3 min by car

    Cultural center an eighteen-minute walk away, dedicated to performing arts with a varied program.

    Practical information

    The concierge’s wordFor a cultural break, head to the Barbican Centre in the early evening: its varied performing arts program suits that moment well.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Trafalgar SquareSquare

    2.9 km · 5 min by car

    Trafalgar Square, an iconic square in London, serves as a gathering place and venue for public events.

    Practical information

    The concierge’s wordTo catch London’s energy, take a detour to Trafalgar Square, a lovely break if you enjoy lively squares and public gatherings.

  • Hyde Park Winter WonderlandPark

    5.0 km · 9 min by car

    Hyde Park Winter Wonderland, a seasonal amusement park offering various recreational activities.

    Practical information

    The concierge’s wordIf you're here in season, Hyde Park Winter Wonderland offers a playful break to mix up your day with leisure activities and a stroll.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Borough MarketMarket

    292 m · 4 min walk

    Market four minutes' walk away, offering a variety of fresh and local food products.

  • Spitalfields MarketMarket

    1.9 km · 3 min by car

    Lively market featuring a variety of food and artisanal products.

  • LibertyDepartment store

    3.8 km · 7 min by car

    Department store 3.8 km away, offering a wide range of fashion, beauty, and home decor products.

Places to visit nearby

The sights, landmarks and walks I recommend around Shangri-La The Shard — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Shangri-La The Shard, London?

    Check-in is generally in the afternoon and check-out in the morning, according to luxury hotel standards in London. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is possible subject to room availability; an additional charge may apply to guarantee earlier access.

  • Does the hotel offer a late check-out service to extend my departure?

    Late check-out may be offered subject to availability and may incur additional charges depending on the desired time.

  • What happens if I arrive very late in the evening at Shangri-La The Shard, London?

    It is recommended to inform the hotel in case of a late arrival to ensure the room is held and to adjust the welcome according to your arrival time.

  • Does the hotel have parking?

    The hotel has paid parking facilities and a valet service for guests.

Location & Access

  • Is Shangri-La The Shard London located inside The Shard?

    Shangri-La The Shard, London occupies the upper floors of the skyscraper The Shard, at 31 St Thomas Street, in the Southwark area on the south bank of the River Thames.

  • What is the difference between The Shard and Shangri-La The Shard, London?

    Shangri-La The Shard, London is a luxury hotel located in The Shard, while The Shard refers to the skyscraper that includes offices, restaurants, and observation decks.

  • How do I access Shangri-La The Shard London by tube or train from central London?

    The hotel is less than a five-minute walk from London Bridge station, which serves several tube and train lines, providing direct access to many areas.

  • What is the distance between the hotel and the airport?

    The hotel is approximately an hour's drive from Gatwick and Heathrow airports, depending on traffic conditions.

  • Can you walk to the entrance of Shangri-La The Shard, London from the Thames riverwalk?

    The concierge can indicate the public entrances of The Shard and the pedestrian route to reach the hotel from adjacent streets or transport.

  • Where can we park to stay at Shangri-La The Shard, London and at what price?

    The hotel offers paid parking facilities, sometimes via valet, with daily rates; details may change depending on the period.

  • Are there public parking facilities near The Shard if the hotel parking is full?

    Public parking facilities such as Q-Park Tower Bridge are located within walking distance of The Shard, providing a secure parking solution.

Rooms & Amenities

  • What main amenities are available in the rooms at Shangri-La The Shard, London?

    All rooms and suites are non-smoking and equipped with a Shangri-La bed, television, coffee machine, binoculars, and Wi-Fi.

  • Is it allowed to smoke in the hotel rooms or on the balconies?

    All hotel rooms and suites are strictly non-smoking, in accordance with the establishment's policy.

  • Do the rooms at Shangri-La The Shard London have a view of the city or the Thames?

    The rooms offer panoramic views of London, including the Thames and many landmarks, thanks to their elevated position in The Shard.

  • Is there a daily housekeeping service in the hotel rooms?

    A daily housekeeping service and turn-down service are provided, with the possibility of special requests to housekeeping.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available throughout the hotel, both in the rooms and in public areas.

  • Is Wi-Fi access at Shangri-La The Shard London paid or included in the room rate?

    High-speed wireless internet access is generally included in the stay; advanced options may be offered for business needs.

  • What are the main services included for guests at Shangri-La The Shard, London?

    The hotel offers a 24-hour concierge service, room service, and various services such as laundry and currency exchange.

  • Is breakfast automatically included in the room rate?

    Rates may or may not include breakfast depending on the type of booking; it is advisable to check the conditions at the time of booking.

  • Are airport transfers offered?

    The hotel can arrange car or limousine transfers via its concierge service, usually at an additional cost.

Dining

  • What restaurants and bars are available at Shangri-La The Shard, London?

    The hotel features three restaurants and a bar, including TING, Hutong, and the GŎNG bar, offering fine dining and panoramic views.

  • What type of breakfast is offered?

    An international and British buffet and à la carte breakfast is served, with varied options and views of London depending on the chosen restaurant.

  • How much does afternoon tea cost at Shangri-La The Shard, London and how can it be accessed?

    Afternoon tea is offered within the hotel, usually in a restaurant with a view, at a variable price depending on the package and time. Contact the concierge to confirm the details for the day.

  • Is there a 24-hour room service for dining in the room?

    A 24-hour in-room dining service is available, with a dedicated menu allowing guests to have dinner or breakfast in their room.

  • Can I wear jeans to dine or have a drink at Shangri-La The Shard London?

    The dress code in the bars and restaurants of The Shard is smart casual; neat jeans are generally accepted, but overly casual attire may be discouraged.

Spa & Wellness

  • Does the hotel offer a spa or wellness treatments on site?

    Shangri-La The Shard, London has a spa with treatment services and a wellness area integrated into the hotel.

  • Does the hotel have a swimming pool?

    The hotel features an infinity pool located on a high floor, offering panoramic views of London.

  • Is there a fitness room or gym at Shangri-La The Shard, London?

    A modern gym is available for guests, generally accessible every day with various cardio and weight training equipment.

  • What are the access hours for the hotel’s spa and pool?

    It is recommended to check the opening hours of the spa and pool, which may vary according to the season and maintenance operations. Contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • What tourist activities are within walking distance from Shangri-La The Shard, London?

    From the hotel, it is possible to walk to several major attractions such as Tower Bridge, Borough Market, or the South Bank.

  • Can you visit The Shard freely or do you need a dedicated ticket to access the viewing platform?

    It is possible to visit the observation decks of The Shard by purchasing a specific ticket, separate from the hotel stay.

  • Can you enter The Shard for a drink or dinner without being a hotel guest?

    Guests can enjoy the views and atmosphere of the bars and restaurants at The Shard without necessarily staying at the hotel, subject to availability.

  • What leisure activities can be arranged around the Thames while staying at Shangri-La The Shard London?

    There are many walks, cruises, and activities along the South Bank and around London Bridge to discover London from the hotel.

  • Can you walk around The Shard for free or do you have to pay for certain parts of the building?

    It is possible to access the public floors of The Shard for restaurants and the viewing platform, but the complete visit is not free and requires a ticket for the observation decks.

Family & Kids

  • Does Shangri-La The Shard, London offer a childcare or babysitting service?

    The hotel offers a babysitting or childcare service, upon request, through approved providers.

  • Do the hotel restaurants have children's menus or options?

    Children's menus and suitable options are available in the restaurants for families staying at the hotel.

  • Is it possible to add a cot or an extra bed in the room for a child?

    Rooms can accommodate cots or extra beds depending on the category and configuration, upon prior request.

Pets

  • Are pets allowed at Shangri-La The Shard?

    Pet acceptance policies may vary; it is necessary to check with the hotel for specific conditions. Contact the concierge to confirm the terms of the day.

  • Are there any fees or specific restrictions for staying with a pet?

    It is advisable to inquire in advance about any additional fees or limitations regarding the size and type of pet allowed.

Accessibility

  • Is Shangri-La The Shard, London accessible for people with reduced mobility?

    The hotel indicates that it has accessibility facilities, with suitable arrangements for people with reduced mobility.

  • Are there specific rooms for wheelchair users or those with special needs?

    Accessible rooms and suites are available; it is advisable to specify your needs at the time of booking to obtain an appropriate room.

  • Are the hotel's common areas, such as restaurants and the reception, easily accessible?

    Access to the restaurants, elevators, and main common areas is designed to accommodate guests with mobility limitations.

Billing & Policies

  • How much does a night at Shangri-La The Shard London cost on average?

    Shangri-La The Shard, London has a dynamic pricing policy; the price for a night varies depending on the season, room category, and availability.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate chosen, with flexible and non-refundable options; it is essential to check the terms at the time of booking.

  • Are there any local taxes to pay?

    Local taxes and any service charges may be added to the room price; the exact amounts are indicated at the time of booking.

  • Do the offers at Shangri-La The Shard, London include breakfast in the displayed price?

    Rates may or may not include breakfast; it is advisable to compare breakfast-inclusive offers and room-only options before booking.

  • What do reviews say about Shangri-La The Shard London regarding service and overall quality?

    Online customer reviews generally describe Shangri-La The Shard, London as a luxury hotel offering high-end service, exceptional views, and fine dining.

Sustainability

  • Does Shangri-La The Shard, London follow a sustainability or eco-friendly policy?

    The hotel adheres to sustainability standards of major international chains; responsible practices are generally implemented. Contact the concierge to confirm the current policies.

  • What eco-friendly initiatives are in place at the hotel to limit its environmental impact?

    The hotel likely has energy-saving measures and waste management practices; specific details can be obtained from the establishment. Contact the concierge to confirm the current practices.

The Concierge answers — Shangri-La The Shard

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Heathrow or Gatwick to Shangri-La The Shard, London?

    The concierge can organise a private transfer by car or limousine to and from London airports, with personalised welcome and luggage assistance. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi or ride-hailing service for my city appointments from the hotel?

    The concierge can book a taxi or ride-hailing service for your travel within London, taking into account traffic timings and your commitments. Contact the concierge to confirm the arrangements for the day.

  • Can you advise me on the best public transport route from the hotel to the main areas of London?

    The concierge can recommend the best public transport route from Shangri-La The Shard London, including via the nearby London Bridge station.

  • Is it possible to book a private driver at disposal for half a day or a full day?

    The concierge can arrange a private driver at your disposal by the hour or for the day for sightseeing, shopping, or business appointments.

Restaurant Reservations

  • Can you book a table with a panoramic view in one of the restaurants or bars at Shangri-La The Shard, London?

    Reservations are made through the concierge, who can secure tables at Hutong, TING, or the GŎNG bar as well as in partner fine dining restaurants in London.

  • Can the concierge organise an evening at a Michelin-starred restaurant near The Shard?

    The concierge can recommend and book Michelin-starred or trendy restaurants in London, based on your culinary preferences and budget.

  • How can I book an afternoon tea at Shangri-La The Shard London with a good view of London?

    Afternoon tea reservations are made through the concierge, who will inform you of available time slots, pricing, and special options (champagne, birthday, etc.).

Spa Bookings

  • Can you book a massage or treatment at the spa of Shangri-La The Shard, London?

    Reservations are made with the concierge or the spa, which can offer facials, massages, and wellness rituals according to the desired duration.

  • Is it possible to schedule a spa treatment directly in the room during my stay?

    The concierge can arrange in-room treatments with spa therapists, depending on availability and your accommodation category.

  • Can you advise me on the best times to enjoy the spa and pool in peace?

    The concierge can provide information on quieter times to enjoy the pool and spa, and suggest timings that fit your schedule.

Excursions & Cultural Visits

  • Is it possible to book a private guided tour of The Shard with access to the viewing platform?

    The concierge can arrange private guided tours of The Shard, including access to the observation decks, subject to availability.

  • Can you prepare a customised cultural itinerary from the hotel including museums and iconic landmarks?

    The concierge can create a tailored itinerary to visit the main museums and landmarks in London from Shangri-La The Shard London.

  • Can the concierge obtain skip-the-line tickets for major London tourist attractions?

    The concierge can book skip-the-line tickets for attractions such as the Tower of London, London Eye, or Thames cruises.

Special Occasions

  • Can you prepare a romantic room setup for a marriage proposal at Shangri-La The Shard, London?

    The concierge can organise a romantic room decoration with flowers, champagne, and pastries for an anniversary or a marriage proposal.

  • How can one organise a birthday surprise with cake and decorations in the hotel?

    The concierge can coordinate a personalised cake, candles, and a special presentation at the restaurant or in the room for a birthday.

  • Is it possible to bring in a photographer for a private photo session in the hotel?

    The concierge can book a professional photographer to capture a special occasion in the appropriate spaces of The Shard.

Shopping & Luxury Services

  • Can you organise a luxury shopping outing from Shangri-La The Shard, London to the major shopping avenues?

    The concierge offers a shopping shuttle service to Oxford Street and can recommend luxury boutiques and high-end shopping centres.

  • Can the concierge book a personal shopper to accompany me in London’s luxury boutiques?

    The concierge can connect with personal shoppers or stylists for bespoke shopping sessions.

  • Is it possible to have gifts or flowers purchased externally delivered to the room?

    The concierge can arrange for the delivery of flowers, gifts, or luxury items directly to the room for a surprise.

Family Activities

  • Can you recommend activities to do in London with children while staying at The Shard?

    The concierge can suggest and book family-friendly activities, such as aquariums, interactive museums, and family cruises on the Thames.

  • Can the concierge find a qualified babysitter for an evening at the hotel?

    The concierge can arrange an accredited babysitting service, subject to availability and the age of the children. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to organise a guided walk along the South Bank and around The Shard for a family?

    The concierge can arrange fun experiences around The Shard, including viewpoints, walks along the South Bank, and child-friendly discoveries.

Personalized Experiences

  • Can you create a tailored itinerary to optimise a weekend at Shangri-La The Shard, London?

    The concierge can create a bespoke programme combining spa, gastronomy, sightseeing, and shopping according to your preferences and the duration of your stay.

  • Is it possible to privatise a space with a view for an intimate reception within the hotel?

    The concierge can privatise certain spaces or coordinate exclusive experiences, subject to availability and the hotel's conditions.

  • Can you confirm the dress code for dining or having a drink in the bars and restaurants of The Shard?

    The concierge can advise on the appropriate dress code for the restaurants and bars of The Shard, including acceptable attire, the acceptance of jeans, and smart shoes.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits