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5★ · Dubai

Raffles The Palm Dubai

West Crescent - Palm Jumeirah - Dubai - Émirats arabes unis, Dubai

4.64.6/53,211 reviews · Google rating
  • On Palm Jumeirah
  • Sea and Dubai skyline views
  • Close to nearby beaches
  • Peaceful retreat after the city

Hotel 5-star in Dubai, United Arab Emirates, in the heart of Dubai, featuring sea views, skyline views and a Palm Jumeirah setting.

Where is Raffles The Palm Dubai, and what is easy to do nearby?

The hotel is on Palm Jumeirah, with views over the sea and the Dubai skyline. It suits a beach stay with straightforward access to the city’s outings.

Nearby, you can plan Aquaventure, the Lost World Aquarium or The View Palm Jumeirah. The concierge can help with transport and timing.

What budget should you expect for a stay at Raffles The Palm Dubai?

Rates vary with the season, your dates and the room category. They may also change depending on the booking conditions selected.

For an accurate budget, it is best to check your exact dates or ask the Concierge. That also helps when comparing room options.

What dining and wellness facilities are available at Raffles The Palm Dubai?

The hotel has a spa, a restaurant, a bar and breakfast service. It works well for a stay that mixes downtime with time out in Dubai.

For dining, you will find the Pool Restaurant and Bar and the Japanese restaurant Oshino. For spa time, booking ahead is advisable.

A word from the Concierge

Raffles The Palm Dubai through the Concierge's eyes

Raffles The Palm Dubai is located in Dubai, United Arab Emirates. This 5★ hotel is part of the Raffles property, known for its luxury. It sits on the famous Palm Jumeirah, providing stunning views of the sea and the Dubai skyline. The location is ideal for exploring local attractions and enjoying nearby beaches.

What sets this hotel apart is its refined ambiance and attentive service. Raffles The Palm Dubai offers modern facilities and elegant design. Travelers appreciate the tranquil atmosphere, perfect for unwinding after a day of exploration. Common areas are designed to encourage social interaction while offering moments of intimacy.

Before you go, know that this hotel suits both couples and families. The facilities are tailored for leisure or business stays. The best time to visit Dubai is from November to March, when the climate is milder. Be sure to book in advance to secure your stay at this sought-after establishment.

_My tip from the Concierge: arrange your airport transfer for a stress-free welcome upon arrival._

Why choose Raffles The Palm Dubai?

Raffles The Palm Dubai is an exceptional address in Dubai, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • On Palm Jumeirah
  • Sea and Dubai skyline views
  • Close to nearby beaches
  • Peaceful retreat after the city
  • Sociable yet intimate shared spaces

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with sea views

    Beginning the day on Palm Jumeirah with the sea on the horizon immediately changes the tempo of the stay. This experience focuses on the calm of the morning, softer light and the pleasure of an unhurried start. It is ideal for couples as well as for travellers wishing to enjoy the hotel before heading out to explore Dubai.

    Le matin idéalIncluded in your stay
  • Sunset facing the Dubai skyline

    As the heat softens and the city begins to light up, the skyline view takes on a particular quality. From the Palm, this moment captures one of Dubai’s most appealing contrasts: the sea in the foreground, architecture in the distance and an atmosphere that shifts from resort to urban in a matter of minutes.

    À ne pas manquerIncluded in your stay
  • Restorative spa interlude

    Designed for travellers arriving from a long-haul flight or returning from an active day in the city, this experience prioritises recovery and slowing down. It fits naturally into a Dubai stay, where the alternation between outdoor heat, air-conditioned interiors and sustained movement calls for genuine moments of rebalancing. Best scheduled at the beginning of the stay or after a day of excursions.

    Bien-êtreReservation required
  • A day between beach time and peaceful retreat

    One of the property’s greatest pleasures lies in alternating a few hours by the water with regular returns to the calm of the hotel. There is nothing ostentatious about this experience, and that is precisely its strength: it allows guests to experience Dubai differently, at a slower pace, making the most of nearby beaches and the peaceful atmosphere of Palm Jumeirah.

    Included in your stay
  • Tailored concierge planning for Dubai

    To enjoy Dubai without being overwhelmed by its intensity, concierge support can make all the difference. Transfers, timing advice, reservations and suggestions adapted to the rhythm of the stay turn the hotel into a perfectly orchestrated base. It is particularly valuable for first-time visits, short stays and trips combining leisure with professional commitments.

    Sur mesureReservation required
  • Stress-free airport arrival

    In Dubai, where flights often arrive late and travel fatigue can shape the first hours of a stay, arranging a transfer in advance is a genuine comfort. This experience allows guests to move straight into the stay without waiting or improvised logistics. It is especially recommended for late arrivals, families and travellers wishing to preserve a sense of ease from the very first moment.

    Conseil du ConciergeReservation required

Restaurants & bars

2 on-site dining venues.

  • Pool Restaurant and Bar

    Bar

    Highlights

    • Enjoy vibrant Social Hours featuring curated cocktails and gourmet delights
    Practical information

    The concierge’s wordFor a relaxed moment, head to Pool Restaurant and Bar during Social Hours: curated cocktails and gourmet bites always make the right impression.

  • Oshino

    Restaurant

    Chef: Koichiro Oshino
    Chef: Koichiro Oshino

    Highlights

    • Japanese cuisine
    • Oshino-style, which is built on what I have developed after 10 years with Shinji
    Practical information

    The concierge’s wordIf you want a distinctive Japanese table, book Oshino to discover Koichiro Oshino’s cuisine, shaped by the style he developed after ten years at Shinji.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 16:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: West Crescent - Palm Jumeirah - Dubai - Émirats arabes unis

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 3,211 reviews

5/5Imke

Review Raffles The Palm Dubai We had a wonderful stay at Raffles The Palm. The location is fantastic, the rooms are absolutely breathtaking, and the views are simply spectacular. The hotel itself is beautiful, with…

5/5Hana Ali

We had an absolutely wonderful staycation at Raffles The Palm Dubai Hotel, and it exceeded all our expectations from start to finish. We booked a Ground Floor Garden View room, and everything about our stay was simply…

5/5mazuba munyama

Exceptional stay from check-in to checkout. Azaat (not 100% on the spelling)from Kazakhstan at reception was amazing — she noticed from my sons ID at check-in that it was his birthday. By the time we reached our room…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 40 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Lost World Aquarium at Aquaventure WorldAquarium

    2.4 km · 4 min by car

    Aquarium located 2395 meters away, providing an immersive experience in the marine world.

    Practical information

    The concierge’s wordPerfect for an immersive break in Dubai, especially if you feel like exploring the marine world at an easy pace.

  • AquaventureTourist attraction

    2.6 km · 4 min by car

    Water park located 2,596 meters away, featuring various water attractions for the whole family.

    Practical information

    The concierge’s wordAquaventure is a great break if you’re traveling with family and feel like spending a day enjoying water attractions.

  • Dune Buggy & Quad Biking DubaiTourist attraction

    2.8 km · 5 min by car

    Tourism activity 2842 meters away, offering buggy and quad excursions in the Dubai desert.

    Practical information

    The concierge’s wordIf you're in the mood for desert and adrenaline, this buggy or quad outing makes a great change-of-scene escape beyond the city.

  • The View Palm JumeirahTourist attraction

    3.0 km · 5 min by car

    Tourist attraction three kilometers away, providing a panoramic view of Palm Jumeirah and its surroundings.

    Practical information

    The concierge’s wordFor a panoramic break over Palm Jumeirah and its surroundings, The View Palm Jumeirah works well for a calm moment during the day.

  • Vista Mare by Dubai RetailTourist attraction

    3.3 km · 6 min by car

    Tourist attraction located 3.3 kilometers away, providing a leisure and entertainment experience.

    Practical information

    The concierge’s wordFor a leisure and entertainment break in Dubai, Vista Mare works well for a relaxed moment at the end of the day or between appointments.

  • Alishba Dhow CruiseTourist attraction

    3.4 km · 6 min by car

    Alishba Dhow Cruise, a cruise agency offering traditional boat tours on the river.

    Practical information

    The concierge’s wordFor a peaceful break in Dubai, choose this traditional riverboat cruise, ideal at the end of the day or to step away from the city's pace.

  • Palm West Beach by Dubai RetailTourist attraction

    3.4 km · 6 min by car

    Palm West Beach, a tourist attraction offering beautiful sea views and recreational activities.

    Practical information

    The concierge’s wordFor a seaside break, head to Palm West Beach when you’re in the mood for sea views and a relaxed leisure moment.

  • Ain DubaiTourist attraction

    3.6 km · 6 min by car

    Ain Dubai, an iconic Ferris wheel offering panoramic views of the city.

    Practical information

    The concierge’s wordFor a contemplative break, Ain Dubai suits a quiet moment, with panoramic views over the city.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Dubai Harbour - Yacht ClubMarina

    3.8 km · 7 min by car

    Dubai Harbour - Yacht Club, a marina providing facilities for boats and water activities.

    Practical information

    The concierge’s wordFor a waterside break, head to Dubai Harbour - Yacht Club if you're in the mood for a marina atmosphere and nautical activities.

  • Xclusive Yachts - Yacht Rental DubaiMarina

    4.8 km · 8 min by car

    Yacht rental service located 4,802 meters away, offering various nautical experiences.

    Practical information

    The concierge’s wordFor a break on the water in Dubai, Xclusive Yachts - Yacht Rental Dubai is a good fit if you’re after a varied boating experience.

  • Dubai Marina Yacht ClubMarina

    5.0 km · 9 min by car

    Dubai Marina Yacht Club, a relaxing spot by the water, perfect for enjoying the maritime atmosphere.

    Practical information

    The concierge’s wordFor a waterside break, head to Dubai Marina Yacht Club in the late afternoon and simply enjoy the marina atmosphere.

Places to visit nearby

The sights, landmarks and walks I recommend around Raffles The Palm Dubai — each place has its own detailed guide.

Around the hotel

Our full Dubai guide

Dubai pairs statement architecture, high luxury, desert culture and a distinctly international way of life.

Read the Dubai guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    A free private parking is available on site for guests of Raffles The Palm Dubai, with underground parking and valet service according to official information.

  • What are the check-in and check-out times at Raffles The Palm Dubai?

    Standard check-in starts from 15:00 and check-out is until 12:00, according to the conditions published by the hotel and its partners.

  • Can I check in early?

    Early check-in is possible subject to availability upon arrival; during high occupancy, an additional charge or booking of the previous night may be required.

  • Can a late check-out be requested at Raffles The Palm Dubai?

    Late check-out may be granted depending on the hotel's availability, usually with an additional charge beyond the standard noon time.

  • What documents are required at hotel check-in?

    Check-in requires an official ID and a credit card in the guest's name for guarantee and deposit, in accordance with the practices of 5-star hotels in Dubai.

Location & Access

  • Where exactly is Raffles The Palm Dubai located in Palm Jumeirah?

    Raffles The Palm Dubai is located on the West Crescent of Palm Jumeirah, on a private beach, at the end of Dubai's iconic artificial archipelago.

  • What is the distance between the hotel and the airport?

    The distance is approximately 25 km from Dubai International Airport (DXB), which generally takes 25 to 35 minutes by car depending on traffic.

  • How to access Raffles The Palm Dubai from the airport or the city centre?

    The hotel is accessible by taxi, private car or ride-hailing service from the airport and city centre; there is generally no regular free shuttle to the city.

  • Is Raffles The Palm Dubai well located for visiting the main attractions of Dubai?

    Raffles The Palm Dubai is located on the West Crescent of Palm Jumeirah, a quiet seaside area, a short drive from attractions like Dubai Marina and JBR.

Rooms & Amenities

  • How many rooms does Raffles The Palm Dubai have?

    Raffles The Palm Dubai has approximately 360 rooms and suites, spread over 8 floors, according to hotel industry data.

  • What amenities can be found in the rooms at Raffles The Palm Dubai?

    The rooms and suites generally offer a balcony or terrace, marble bathroom, air conditioning, television, minibar, coffee machine, safe and Wi-Fi, in accordance with the standards of this hotel.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available free of charge in all rooms and in some common areas, with a reported speed of over 50 Mbps in the rooms.

  • Does the hotel offer family or connecting rooms?

    Connecting rooms and family rooms are offered, subject to availability; it is advisable to request them at the time of booking.

  • Are there accessible rooms for people with reduced mobility at Raffles The Palm Dubai?

    Facilities for people with reduced mobility are indicated, with some accessible rooms and common areas designed for accessibility.

  • Which hotel group does Raffles The Palm Dubai belong to?

    Raffles The Palm Dubai belongs to the luxury brand Raffles Hotels & Resorts, which is part of the Accor group, a major international hotel player.

Included Services

  • What services are included in the room rate at Raffles The Palm Dubai?

    The stay generally includes access to Wi-Fi, the private beach, pools, fitness centre, and certain activities, but breakfast and the spa may be charged separately depending on the chosen rate.

  • Is parking and valet service included for hotel guests?

    Valet service and private parking on site are offered free of charge to guests, according to major online travel agencies.

  • What room and concierge services are available at Raffles The Palm Dubai?

    24-hour room service, concierge, daily housekeeping, and luggage assistance are offered, following the standards of an ultra-luxurious resort.

  • Are some children's activities and access to the kids' club included in the price?

    Access to the kids' club, certain activities, and baby cots is often included, while specific or supervised activities may incur additional charges.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served in buffet style in a main restaurant, with an international offering including hot dishes, pastries, fruits, and local specialities, often at an additional cost depending on the reserved package.

  • What are the main restaurants available at Raffles The Palm Dubai?

    The hotel offers several restaurants and bars, including international, Italian, or Asian cuisine, as well as a pool bar and elegant lounges.

  • Can we dine in the room with room service at Raffles The Palm Dubai?

    The 24-hour room service allows meals to be taken in the room or suite, with a varied menu covering several styles of cuisine.

  • Does the hotel's dining offer vegetarian or vegan options?

    Vegetarian and sometimes vegan options are offered in the restaurants, and the teams can adapt certain dishes to specific diets upon request.

Spa & Wellness

  • What spa and wellness facilities does the hotel offer?

    Raffles The Palm Dubai features a large Cinq Mondes spa with around 23 treatment rooms, as well as the largest indoor pool in Dubai.

  • Is access to the spa and fitness centre included in the stay?

    Access to certain facilities such as the fitness room and pools is generally included, while spa treatments and massages are charged additionally.

  • Does the hotel have a pool?

    The hotel includes an indoor pool and at least one large outdoor pool with sun loungers, umbrellas, poolside service, and views of Palm Jumeirah.

  • What types of treatments does the Cinq Mondes spa at Raffles The Palm Dubai offer?

    Wellness programmes and signature treatments may be offered, including massages, body treatments, oriental rituals, and hammam, according to the spa menu.

Activities & Leisure

  • What leisure activities are available at Raffles The Palm Dubai?

    Raffles The Palm Dubai offers a private beach, indoor and outdoor pools, mini-golf, fitness centre, and sometimes water or leisure activities for an additional fee.

  • Are there evening entertainment or activities at the hotel?

    Occasional entertainment, live music, or themed evenings may be organised in certain bars or restaurants, depending on the hotel's schedule.

  • Is Raffles The Palm Dubai suitable for a stay combining relaxation and sightseeing in Dubai?

    The resort is suitable for relaxing stays with beach and spa, while being a reasonable driving distance from shopping centres and attractions in Dubai.

  • Is Raffles The Palm Dubai considered a good hotel by guests?

    Guest reviews on major booking and travel platforms describe Raffles The Palm Dubai as a top-tier hotel, appreciated for its service, private beach, and spa.

  • Does Raffles The Palm Dubai justify the price for a luxury stay in Dubai?

    Raffles The Palm Dubai offers a very high level of service with a private beach, exceptional spa, and personalised service, making it a relevant choice for a luxury stay in Dubai.

Family & Kids

  • Is the hotel suitable for families with children?

    A kids' club and family activities are offered, with free baby cots and extra beds available upon request, according to several booking sites.

  • Does the hotel provide baby cots or extra beds for children?

    Baby cots and extra beds for children are available free of charge upon request; it is advisable to book them in advance to ensure availability.

  • Is there a babysitting service at Raffles The Palm Dubai?

    The hotel can offer a childcare service through providers, subject to availability and at an additional cost; it is recommended to check before arrival.

Pets

  • Are pets allowed at Raffles The Palm Dubai?

    No, pets are not allowed at Raffles The Palm Dubai, and assistance animals are generally not accepted either according to the main distributors.

  • Are there any services or facilities for pets in the hotel?

    The hotel does not offer specific services for pets, as dogs and other animals are not permitted on the property.

  • Why are pets not allowed at Raffles The Palm Dubai?

    Local hygiene and safety regulations, as well as the ultra-luxury category of the resort, explain the prohibition of pets on the premises.

Accessibility

  • Is the hotel accessible to people with reduced mobility?

    Raffles The Palm Dubai has facilities for people with reduced mobility, including accessible common areas and adapted parking, according to official descriptions.

  • Does the hotel offer specially adapted rooms for disabled guests?

    Adapted rooms with specific amenities may be available; it is recommended to request them explicitly when booking.

  • Is the parking and the hotel's common areas wheelchair accessible?

    Accessible parking spaces and wheelchair access are indicated, in accordance with the standards of major luxury hotels in Dubai.

Billing & Policies

  • What payment methods are accepted at Raffles The Palm Dubai?

    Major international credit cards are generally accepted, and a security deposit may be pre-authorised upon arrival to cover extras.

  • Are airport transfers offered?

    Airport transfers can be arranged by the hotel or through the concierge, for an additional fee depending on the type of vehicle chosen.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate and the booking channel; some offers are flexible, while others are non-refundable, so it is necessary to check the conditions before booking.

  • Are there any tourist taxes to pay?

    A tourist tax is applied in Dubai, charged per night and per room, in addition to the rate displayed on the booking.

  • What is the average price for a night at Raffles The Palm Dubai?

    Rates vary significantly depending on the season, room type, and offers; prices per night are in the high range of luxury hotels in Dubai.

Sustainability

  • Does Raffles The Palm Dubai implement a sustainable development approach?

    The hotel is certified as an eco-friendly establishment by certain distributors, with a stated commitment to sustainability initiatives and environmentally friendly practices.

  • What ecological measures are implemented by the hotel?

    Actions such as reducing energy consumption, responsible water management, waste sorting, and offering more sustainable options are mentioned by some booking partners.

  • Is Raffles The Palm Dubai part of a Raffles group environmental programme?

    The Raffles group communicates high standards of sustainability in its hotels, which includes Raffles The Palm Dubai, although the details of the programmes may vary locally.

The Concierge answers — Raffles The Palm Dubai

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Dubai Airport and Raffles The Palm Dubai?

    The concierge can organise a private transfer by car or limousine between Dubai Airport and Raffles The Palm Dubai, with personalised welcome and luggage assistance, upon prior reservation.

  • Is it possible to book a private driver for the day from the hotel?

    The concierge can book a driver at your disposal by the hour or for the day to explore Dubai from the hotel, with different types of vehicles available depending on budget and number of passengers.

  • Can you arrange an airport transfer with child seats from Raffles The Palm Dubai?

    The concierge can organise a luxury car or SUV transfer with child car seats, subject to availability and at an additional cost, in coordination with family needs.

  • Can you arrange a helicopter tour of Dubai from the hotel?

    The concierge can book a scenic helicopter flight from a nearby heliport, including transfer from Raffles The Palm Dubai, subject to weather conditions and availability.

  • Can I ask the concierge to call a taxi or ride-hailing service for my trips around the city?

    The concierge can coordinate the booking of reliable taxis or ride-hailing services for your outings in the city, with pick-up at the main entrance of Raffles The Palm Dubai.

Restaurant Reservations

  • Can you book a table at the restaurants of Raffles The Palm Dubai and in the city?

    Reservations are made through the concierge, who can secure a table at the restaurants of Raffles The Palm Dubai or at other popular dining spots in Dubai, according to your culinary preferences.

  • Can you recommend and book a fine dining restaurant in Dubai during my stay?

    The concierge can recommend the best fine dining options in Dubai and make reservations, taking into account your budget, dress code, and time constraints.

  • Can you manage restaurant reservations with menus tailored to food allergies?

    The concierge can inform the hotel or partner restaurants of your dietary restrictions and reserve suitable menus, within the limits of each establishment's capabilities.

  • Is it possible to organise a private or romantic dinner on the beach with the concierge?

    The concierge can arrange a romantic or private dinner on the beach or in a reserved area of the hotel, with a personalised menu and special setting, upon advance request.

Spa Bookings

  • Can you book treatments at the Cinq Mondes spa at Raffles The Palm Dubai?

    Reservations are made through the concierge or the spa, which can arrange massages, facial treatments, Cinq Mondes rituals, and utilise the 23 treatment rooms of the hotel's spa, subject to availability.

  • Is it possible to book a couple's spa treatment with a double cabin and a romantic atmosphere?

    The concierge can arrange a spa treatment or ritual in a double cabin for couples, potentially including special options such as rose petals and refreshments.

  • Can you organise a comprehensive wellness programme over several days during my stay?

    The concierge can plan a multi-day wellness programme, combining spa treatments, access to the indoor pool, and fitness sessions, in coordination with the spa team.

  • Can you find spa slots during the quietest hours to avoid crowds?

    The concierge can assist in booking spa slots during off-peak hours for more tranquillity, subject to the daily availability of the hotel spa.

Excursions & Cultural Visits

  • Can you organise a guided tour of the main sites in Dubai from the hotel?

    The concierge can arrange guided tours of the main sites in Dubai, such as Burj Khalifa, Dubai Mall, or old Dubai, with round-trip transfers from Raffles The Palm Dubai.

  • Is it possible to book a desert safari with departure and return to Raffles The Palm Dubai?

    The concierge can book a desert safari with dinner, shows, and transfers, through selected providers, in the evenings or in premium private formats.

  • Can you organise a cultural tour of the souks and old Dubai with a private guide?

    The concierge can organise a tour of museums, historic districts, and traditional souks, with a French or English-speaking guide, according to your language preferences.

  • Can you suggest a customised tour of Palm Jumeirah and the iconic hotels nearby?

    The concierge can suggest a tailored itinerary to explore Palm Jumeirah and the nearby iconic hotels, with a private car or pre-booked taxi.

Special Occasions

  • Can you prepare a romantic room decoration for a wedding anniversary?

    The concierge can arrange a romantic decoration of the room with flowers, petals, balloons, and sweet messages for a wedding anniversary or a marriage proposal.

  • Is it possible to have a personalised cake prepared for a birthday during our stay?

    The concierge can order a personalised cake with a message, candles, and delivery to the room or the hotel restaurant, subject to sufficient notice.

  • Can you organise a professional photo shoot at the hotel or on the beach?

    The concierge can organise a professional photo shoot in the iconic spaces of Raffles The Palm Dubai or on the beach, in coordination with a partner photographer.

Shopping & Luxury Services

  • Can you arrange a personal shopper service in the shopping malls of Dubai?

    The concierge can offer a personal shopper service in the major malls of Dubai and organise transfers and appointments at luxury boutiques.

  • Is it possible to book a private appointment in luxury boutiques in Dubai from the hotel?

    The concierge can arrange private appointments at certain high jewellery, watchmaking, or haute couture boutiques, depending on local partnerships.

  • Can you organise the delivery of gifts, flowers, or purchases directly to my suite?

    The concierge can assist in delivering purchases, flowers, or gifts to the room or to a third party in Dubai, depending on the capabilities of the service providers.

Family Activities

  • Can you book activities for children, such as water parks or aquariums, departing from the hotel?

    The concierge can recommend and book theme parks, aquariums, water parks, and other family-friendly activities suitable for children of all ages, with transfers from the hotel.

  • Is it possible to arrange a babysitting service for an evening at Raffles The Palm Dubai?

    The concierge can assist in organising a babysitting service through approved providers, subject to availability and hotel policies.

Personalized Experiences

  • Can you organise a customised stay combining luxury, spa, and tours of Dubai from the hotel?

    The concierge can create a tailored programme including private beaches, spa, restaurants, Dubai tours, and desert activities based on your interests.

  • Can you book a private yacht cruise at sunset for a small group?

    The concierge can organise exclusive experiences, such as a private yacht cruise departing from Dubai Marina, with transfers from Raffles The Palm Dubai.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits