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5★ · London

Raffles London at The OWO

57 Whitehall, London SW1A 2BX, Royaume-Uni, London

4.74.7/51,016 reviews · Google rating
  • Set within the historic OWO building
  • Landmark address in the heart of London
  • Easy access to London’s key sights
  • Recognised by The World’s 50 Best Hotels 2025

Hotel 5-star in London, United Kingdom, in the heart of London, featuring 24-hour concierge, 24-hour front desk and multilingual staff.

Where is Raffles London at The OWO located, and what can you reach on foot?

The hotel is set in the heart of London, in a landmark area that works well for a tightly planned stay.

On foot, you can reach the National Gallery, the London Eye and Big Ben in about six minutes. Westminster Abbey is about eight minutes away.

Is Raffles London at The OWO worth the price for a stay in London?

Rates vary with your dates and room category, so compare like for like before deciding.

This address suits travellers seeking a central location, highly structured service and a broad dining offer. Check your exact dates before making a decision.

Can you visit Raffles London at The OWO just for dinner or drinks?

Yes, the hotel brings together several dining and bar venues, with eight options on site.

You can plan afternoon tea at The Drawing Room, drinks at The Spy Bar, or dinner in one of the restaurants. Booking is best, depending on the venue.

A word from the Concierge

Raffles London at The OWO through the Concierge's eyes

Located in London, Raffles London at The OWO is a 5★ hotel in a prestigious setting. This establishment is situated in an iconic neighborhood, providing easy access to local attractions. Raffles is known for its exceptional service and refined atmosphere, making it a preferred choice for discerning travelers.

What sets this hotel apart is its recognition in The World's 50 Best Hotels 2025. The overall atmosphere evokes luxury and elegance, with carefully designed spaces and welcoming common areas. Travelers appreciate the quality of services offered, reflecting the heritage of the Raffles brand.

Before you go, know that this hotel is well-suited for couples and business travelers. The ambiance is both soothing and inspiring, ideal for a relaxing stay. Be sure to check the seasonality to fully enjoy local events and activities.

_My tip from the Concierge: book in advance to secure the best dining and activity options available._

Why choose Raffles London at The OWO?

Raffles London at The OWO is an exceptional address in London, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Set within the historic OWO building
  • Landmark address in the heart of London
  • Easy access to London’s key sights
  • Recognised by The World’s 50 Best Hotels 2025
  • Raffles heritage in a refined setting

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

8 on-site dining venues, including 7 Michelin stars.

  • Mauro's Table

    3 Michelin stars

    Restaurant

    Chef: Mauro Colagreco
    Chef: Mauro Colagreco

    Highlights

    • Mediterranean
    • an exclusive experience at Mauro's Table, curated by Mauro Colagreco of the three-Michelin-starred Mirazur
    Practical information
    Official website

    The concierge’s word — If you want a truly exclusive experience, book Mauro’s Table: Mauro Colagreco’s Mediterranean world feels especially personal here.

  • The Drawing Room

    Tea room

    Highlights

    • British
    • Afternoon Tea is available daily at The Drawing Room, featuring the Secrets & Spies theme
    Practical information
    Official website

    The concierge’s word — For a very London pause, head to The Drawing Room: Afternoon Tea is served daily in a British spirit with a Secrets & Spies theme.

  • The Spy Bar

    Bar

    Highlights

    • known for its secretive ambiance and expertly crafted cocktails
    Practical information
    Official website

    The concierge’s word — For a discreet drink, head to The Spy Bar: the mood is deliciously secretive, and the cocktails are expertly crafted.

  • Pavyllon London

    1 Michelin star

    Restaurant

    Chef: Mauro Colagreco
    Chef: Mauro Colagreco

    Highlights

    • vegetable-led cuisine
    Practical information
    Official website

    The concierge’s word — Book Pavyllon London if you want Mauro Colagreco’s touch at a Michelin-starred table with a cuisine firmly centered on vegetables.

  • Mauro Colagreco

    3 Michelin stars

    Restaurant

    Chef: Leonel Aguirre
    Chef: Leonel Aguirre

    Highlights

    • Argentine-Italian
    • a beautiful array of plants that are presented as the headliner of each dish
    Practical information
    Official website

    The concierge’s word — Book Mauro Colagreco if you want a three-Michelin-star table where Leonel Aguirre crafts Italian-Argentinian cuisine with plants taking center stage on every plate.

  • Saison

    Restaurant

    Highlights

    • Mediterranean
    • inspired by the Riviera lifestyle
    Practical information
    Official website

    The concierge’s word — If you’re in the mood for a Mediterranean interlude with Riviera spirit, book Saison for an elegant, light-filled table.

  • The Guards Bar and Lounge

    Lounge

    Highlights

    • Sociable drinks at the heart of London's ceremonial life
    Practical information
    Official website

    The concierge’s word — For a drink in a lounge setting, head to The Guards Bar and Lounge, at the heart of London’s ceremonial life.

  • Pillar Kitchen

    Restaurant

    Highlights

    • Nutritious food and drinks to eat in or take away daily
    Practical information
    Official website

    The concierge’s word — For a healthy break without lingering too long, Pillar Kitchen is a reliable choice, whether you eat in or take away daily.

In the press

Distinctions & affiliations

Brand
Raffles Hotels & Resorts
Labels & distinctions
MICHELIN Guide — Three Keyssince 2025
Forbes Travel Guide Five-Star
Rankings
World's 50 Best Hotels

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation/prepayment policies vary by room type and provider.

Pets

Pets are welcome at no extra charge.

Pets allowed on request. Charges may apply.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 57 Whitehall, London SW1A 2BX, Royaume-Uni

Map showing the location of Raffles London at The OWO
© Mapbox · © OpenStreetMapView on the map

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 1,016 reviews

5/5Ps Ps

I would like to formally recognize Natalia for the exceptional service she provided during my recent dining experience at Saison at Raffles OWO. From the moment I arrived, Natalia demonstrated the highest standards of…

5/5Larry B

We have stayed at 5 star hotels throughout the world and Raffles OWO ranks with the best of them. The hotel has been renovated perfectly. It has every modern amenity and rooms that are perfectly designed, but the…

5/5Ane Lowe

As a luxury travel professional I'm always looking out for certain things when staying at hotels, in order to decide whether or not to recommend properties to clients. This hotel is incredible for families--wonderful…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 6 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • National GalleryTourist attraction

    459 m · 6 min walk

    Art museum a six-minute walk away, housing a vast collection of European paintings.

    Practical information

    The concierge’s word — A 6-minute walk away, the National Gallery makes a calm break between plans, ideal if you’re in the mood for European paintings without going far.

  • London EyeTourist attraction

    478 m · 6 min walk

    Tourist attraction a six-minute walk away, providing a panoramic view of the city of London.

    Practical information

    The concierge’s word — For a panoramic break over London, the London Eye is a 6-minute walk away, ideal at the start or end of the day.

  • Big BenCultural landmark

    495 m · 6 min walk

    Cultural landmark a six-minute walk away, famous for its iconic clock and neo-Gothic architecture.

    Practical information

    The concierge’s word — A 6-minute walk away, Big Ben makes a lovely break to admire its iconic clock and neo-Gothic architecture, especially if you enjoy cultural landmarks.

  • Abbaye de WestminsterChurch

    651 m · 8 min walk

    Religious building an eight-minute walk away, known for its Gothic architecture and role in royal ceremonies.

    Practical information

    The concierge’s word — An 8-minute walk away, Westminster Abbey makes a lovely break if you enjoy Gothic architecture and places tied to royal ceremonies.

  • Palais de BuckinghamCultural landmark

    1.2 km · 14 min walk

    Buckingham Palace, the official residence of the British monarchy, accessible within a few minutes by transport.

    Practical information

    The concierge’s word — For a royal break in London, head to Buckingham Palace when you’re in the mood for an iconic cultural landmark, just a few minutes away by transport.

  • British MuseumMuseum

    1.6 km · 19 min walk

    Museum 1.5 km away, showcasing a vast collection of art and antiquities.

    Practical information

    The concierge’s word — For a cultural break, head to the British Museum: its vast collection of art objects and antiquities suits a visit at your own pace.

  • Tate ModernArt gallery

    1.8 km · 3 min by car

    Art gallery located 1.8 km away, showcasing modern and contemporary artworks.

    Practical information

    The concierge’s word — For a cultural break, head to Tate Modern if you’re in the mood for modern and contemporary art in a major London gallery.

  • Cathédrale Saint-Paul de LondresChurch

    2.1 km · 4 min by car

    St. Paul's Cathedral, an iconic religious building in London, accessible within a few minutes by public transport.

    Practical information

    The concierge’s word — For a peaceful pause in the heart of London, head to St Paul’s Cathedral when you feel like stepping back between two appointments.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Trafalgar SquareSquare

    363 m · 4 min walk

    Trafalgar Square, an iconic square in London, is a four-minute walk away.

    Practical information

    The concierge’s word — For a short city break, head to Trafalgar Square, a 4-minute walk away, ideal for getting a feel for London.

  • Hyde ParkPark

    2.7 km · 5 min by car

    Hyde Park, a large urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s word — For a green break, head to Hyde Park when you feel like stretching your legs and catching your breath between plans.

  • Sky GardenGarden

    3.0 km · 5 min by car

    Sky Garden, a landscaped garden providing panoramic views of London.

    Practical information

    The concierge’s word — Treat this landscaped garden as a calm break with panoramic views over London, ideal at the end of the day or to catch your breath between plans.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Borough MarketMarket

    2.4 km · 4 min by car

    Market located 2436 meters away, featuring a variety of food products and local specialties.

  • HarrodsDepartment store

    2.7 km · 5 min by car

    Department store in London, offering a wide range of luxury products and renowned brands.

  • Camden MarketMarket

    4.3 km · 7 min by car

    Market in London, offering a variety of food products, clothing, and handmade items.

Places to visit nearby

The sights, landmarks and walks I recommend around Raffles London at The OWO — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Raffles London at The OWO?

    Standard check-in begins at 3 PM and check-out is until 12 PM, subject to the policy of the day and the category booked.

  • Can I check in early?

    Early check-in is possible depending on room availability upon arrival; an additional charge may apply based on the arrival time and rate conditions.

  • Can a late check-out be requested at the hotel and under what conditions?

    A late departure may be granted depending on availability on the day of departure, sometimes with additional fees based on the desired time and the rate booked.

  • What documents are required for check-in at Raffles London at The OWO?

    Check-in typically requires a valid ID and a credit card for guarantee, in accordance with international luxury hotel standards.

  • Are airport transfers offered?

    Transfers can be arranged by the hotel in a private car or limousine, with personalised welcome at airports or train stations, upon prior reservation.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the type of rate booked: flexible rates can be modified or cancelled up to a certain deadline, while prepaid offers may be non-refundable.

  • What payment methods are accepted at Raffles London at The OWO?

    Major international credit cards are accepted for the payment of stays and extras.

  • Is a deposit required at check-in and in what form?

    A credit card is usually requested upon arrival to guarantee extras, with a pre-authorisation amount varying according to the length of stay.

  • Are there any local taxes to pay?

    Local taxes may apply to the room rate; the exact amount depends on London regulations and the category of room booked.

  • How do the room prices at Raffles London at The OWO compare to other luxury hotels in London?

    Room and suite rates vary according to the season, category, and current offers; prices are in line with iconic luxury hotels in central London.

Location & Access

  • Where is Raffles London at The OWO located in London?

    The hotel is located at 57 Whitehall, London SW1A 2BX, in the heart of the Whitehall area, close to Westminster, St James’s Park and Trafalgar Square.

  • In which area of London is the hotel located and what tourist sites are nearby?

    The establishment is situated in the former Old War Office, facing Horse Guards Parade, just a few minutes' walk from Westminster, Buckingham Palace and the historic centre.

  • What is the nearest underground station to Raffles London at The OWO?

    Charing Cross underground station is just a few minutes' walk away and easily connects to other areas of London.

  • What is the distance between the hotel and the airport?

    London Heathrow is approximately 25 km from the hotel and the drive takes on average 60 minutes, depending on traffic.

  • How long does it take to reach the hotel from the main airports in London?

    Depending on the mode of transport, Heathrow is about an hour by car, London City about 45 minutes, and Gatwick about 90 minutes.

  • Is the hotel easily accessible by taxi or rideshare from London train stations?

    Contact the concierge to confirm the arrangements for the day.

  • What does the acronym OWO in the name Raffles London at The OWO stand for?

    The acronym OWO stands for Old War Office, the former British War Ministry building that has been transformed into a luxury hotel.

Rooms & Amenities

  • How many rooms does Raffles London at The OWO offer and what types are available?

    The establishment has approximately 120 comfortable rooms and suites, spread over several floors in the historic building.

  • What amenities can be found in the hotel rooms?

    The rooms generally feature air conditioning, television, luxurious bathroom, minibar, safe, desk and high-end toiletries.

  • Does the hotel have prestigious suites and what are their features?

    Several themed suites, some named after Churchill and Haldane, offer generous spaces and privileged views.

  • Is smoking allowed in the rooms or certain areas of the hotel?

    All rooms are non-smoking, in accordance with the establishment's 100% non-smoking policy.

Included Services

  • Does the hotel have parking?

    Yes, an indoor private parking with valet service is offered to guests, for an additional fee.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas.

  • Does the hotel offer room service for meals and drinks?

    Room service is provided, allowing guests to order food and drinks from the hotel's restaurants and bars according to the current hours.

  • What concierge services are offered by Raffles London at The OWO?

    A concierge service is available to arrange transfers, reservations, tickets and bespoke experiences during the stay.

Dining

  • What type of breakfast is offered?

    A breakfast is offered at the hotel, typically in the form of room service or à la carte, including a selection of international and local dishes.

  • What are the main restaurants available at Raffles London at The OWO?

    Several restaurants and bars are present, including Saison and Mauro’s Table by Mauro Colagreco, offering gourmet and contemporary cuisine.

  • Does the hotel offer vegetarian, vegan or gluten-free options?

    Healthy and seasonal menu options are offered, as well as dishes suitable for different diets upon request at certain dining venues.

  • Are there bars or lounges to have a drink within the hotel?

    Lounges and bars allow for drinks or cocktails, with a premium drinks menu in an elegant setting.

  • Can non-hotel guests access the restaurants and bars of Raffles London at The OWO?

    The hotel's restaurants and bars also welcome external guests, subject to reservation and current access conditions.

Spa & Wellness

  • Does the hotel have a pool?

    An indoor pool is available for guests, located in the hotel's wellness area.

  • What spa and wellness services are offered at Raffles London at The OWO?

    The Guerlain spa offers treatments, massages, sauna and relaxation areas in a luxurious setting.

  • Does the hotel have a gym or fitness centre?

    A fitness room or health club is equipped for guests to work out during their stay.

  • Do you need to book in advance to access the spa or pool?

    Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • What leisure activities are available on-site or near the hotel?

    The hotel offers a fitness centre, a pool, a Guerlain spa, bars and restaurants, as well as an ideal setting to explore the nearby iconic sites.

  • Are sports classes or coaching sessions offered at the fitness centre?

    Contact the concierge to confirm the arrangements for the day.

  • Can we easily visit the main attractions of London on foot from the hotel?

    The proximity to Westminster, St James’s Park, Trafalgar Square and Buckingham Palace offers many opportunities for walking tours from the hotel.

Family & Kids

  • Does the hotel offer babysitting or childcare services?

    Childcare services and family activities are indicated as available, subject to reservation and the policy of the day.

  • Is Raffles London at The OWO suitable for a family stay with children?

    The establishment is described as family-friendly, with activities or facilities suitable for children.

  • Can we obtain baby cots or connecting rooms for families?

    Contact the concierge to confirm the arrangements of the day.

Pets

  • Are pets allowed at Raffles London at The OWO?

    Pets are accepted, with the hotel indicated as pet friendly; specific conditions and fees may apply.

  • Are there size or weight restrictions for pets?

    Contact the concierge to confirm the arrangements of the day.

  • What services are available for pets staying at the hotel?

    Pet services may be offered, such as bowls and possible dog beds, depending on the room category and hotel policy.

Accessibility

  • Is the establishment accessible to people with reduced mobility?

    The hotel is indicated as accessible to people with reduced mobility, with wheelchair facilities and adapted rooms.

  • Are the common areas of the hotel equipped for wheelchairs?

    Lifts and adapted access are provided to facilitate movement in the common areas for wheelchair users.

  • Can we book a room specifically equipped for people with disabilities?

    Contact the concierge to confirm the arrangements of the day.

Sustainability

  • Does the hotel implement specific actions to reduce its energy consumption and carbon footprint?

    Contact the concierge to confirm the arrangements for the day.

  • Are measures to reduce single-use plastics implemented in the rooms and restaurants?

    Contact the concierge to confirm the arrangements for the day.

  • Does the establishment participate in recycling programmes or local environmental initiatives in London?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Raffles London at The OWO

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to Raffles London at The OWO?

    The concierge can organise a private car transfer with a driver from or to Heathrow, Gatwick, City Airport or the main train stations, with personalised greeting according to your arrival or departure times.

  • Is it possible to book a chauffeur-driven car for several hours from the hotel?

    The concierge can book a limousine or luxury car service by the hour or for the day for your business appointments, sightseeing or evenings out in London.

  • Can the concierge help me find the best route by tube or bus from the hotel?

    The concierge can advise on the quickest route using public transport and provide detailed directions to the main areas of London.

  • Can you book a taxi very early in the morning for an early flight?

    The concierge can book a taxi or private hire vehicle in advance for your early morning or late-night travel, with pick-up at the hotel entrance.

  • Can an airport transfer be arranged for a family with children and a lot of luggage?

    It is recommended to contact the concierge to arrange a family-friendly transfer, with child seats and space for luggage and pushchairs.

Restaurant Reservations

  • Can you book a table in one of the fine dining restaurants at Raffles London at The OWO?

    The concierge can reserve a table in the hotel's restaurants, including those by Mauro Colagreco, subject to availability and your preferred timings.

  • Can the concierge secure a reservation at a Michelin-starred restaurant in London?

    The concierge can suggest and book Michelin-starred or highly sought-after restaurants in London, and manage waiting lists if necessary.

  • Is it possible to customise a restaurant menu for a specific diet through the concierge?

    Specific menu requests for gluten-free, vegetarian, vegan or other diets can be communicated by the concierge to the hotel's restaurants or external ones.

  • Can you organise a traditional afternoon tea for two people?

    The concierge can arrange a refined afternoon tea at the hotel or book at iconic tea rooms in London.

  • Can the concierge assist in privatising a room for a business dinner?

    It is recommended to go through the concierge to privatise a lounge or table for a business dinner or special occasion in or outside the hotel.

Spa Bookings

  • How to book a treatment at the Guerlain spa of Raffles London at The OWO?

    Reservations are made through the concierge, who can secure Guerlain treatments, massages, and wellness rituals at the hotel's spa according to your availability.

  • Can you create a customised spa programme for a half-day of relaxation?

    The concierge can organise a complete spa experience including pool, sauna, and successive treatments for a half-day or full day of wellness.

  • Is it possible to book a duo treatment at the spa through the concierge?

    The concierge can coordinate duo or group treatments, subject to availability, for couples or friends wishing to share a moment at the spa.

  • Can the concierge arrange beauty treatments before a gala evening?

    It is recommended to contact the concierge to arrange hair, makeup, or manicure services before an event, in connection with the spa or external partners.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the main monuments around the hotel?

    The concierge can book private guided tours of Westminster, Buckingham Palace, Trafalgar Square, and other nearby monuments.

  • Can the concierge provide skip-the-line tickets for London museums?

    The concierge can obtain skip-the-line tickets for certain museums and major attractions, depending on the conditions of partner providers.

  • Is it possible to organise a private tour on the history of the Old War Office and Churchill?

    It is possible, through the concierge, to arrange a themed tour on Churchill or the history of the Old War Office with a specialised guide, subject to availability.

  • Can you plan a day trip outside London with a driver?

    The concierge can organise day trips outside London, such as to Windsor, Oxford, or the Cotswolds, with a driver and guide if desired.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can arrange romantic decorations, flowers, champagne, and treats in the room for an anniversary or honeymoon.

  • Can the concierge organise a private dinner with a personalised cake for a birthday?

    It is recommended to contact the concierge to organise a private dinner, a personalised cake, or musicians to celebrate an important event.

  • Can you arrange for a bouquet of flowers and a gift to be delivered to the room before arrival?

    The concierge can assist with the purchase and delivery of bouquets, luxury gifts, or personalised items directly to the room or suite.

Shopping & Luxury Services

  • Is it possible to organise a private shopping session in London luxury boutiques?

    The concierge can organise private shopping sessions in luxury boutiques or department stores, sometimes outside of public hours, depending on the partners.

  • Can you recommend a personal shopper or stylist in London?

    The concierge can connect guests with personal shoppers and stylists for tailored fashion advice in London.

Family Activities

  • Can the concierge suggest child-friendly activities near the hotel?

    The concierge can propose and book child-friendly activities, such as interactive museums, parks, musicals, or family attractions.

Personalized Experiences

  • Can you prepare a customised itinerary for a luxury weekend in London?

    It is possible, through the concierge, to create a bespoke itinerary including restaurants, shows, visits, and shopping according to personal interests.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits