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5★ · Ubud, Bali

Capella Ubud

Jl. RY Dalem, Keliki, Kec. Tegallalang, Kabupaten Gianyar, Bali 80561, Indonésie, Ubud, Bali

4.84.8/5793 reviews · Google rating
  • Set in nature in the heart of Ubud
  • Architecture inspired by Balinese traditions
  • Immersive stay in peaceful surroundings
  • A quiet retreat away from the bustle

Hotel 5-star in Ubud, Bali, Indonesia, in the heart of Ubud, featuring Balinese-inspired design, immersive natural setting and peaceful retreat.

Where is Capella Ubud located, and what kind of stay does it offer?

Capella Ubud is set in Ubud, in the heart of Bali, in a peaceful natural setting.

The stay is geared towards an immersive experience, balancing nature, privacy and a slower pace, with the hotel as both retreat and base.

What budget should you expect for a stay at Capella Ubud?

Rates vary depending on the season, your travel dates and the room category selected.

For an accurate estimate, it is best to check your exact dates or contact the Concierge.

What can you do and where can you eat at Capella Ubud?

The hotel offers a spa, massage treatments, a restaurant and breakfast, with an atmosphere designed for rest.

For dining, there are four venues, including Api Jiwa, Mads Lange, The Mortar & Pestle Bar and The Camp Fire.

The surrounding area also suits cycling and nature outings, including rice terraces and a waterfall.

A word from the Concierge

Capella Ubud through the Concierge's eyes

Capella Ubud is located in Ubud, in the heart of Bali, Indonesia. This 5★ hotel is part of Capella Hotels & Resorts. It perfectly integrates into the surrounding nature, offering a unique and immersive experience. The architecture draws inspiration from Balinese traditions, creating a warm and welcoming atmosphere. Travelers appreciate the peaceful setting and the natural beauty surrounding the property.

What distinguishes Capella Ubud is its commitment to authenticity and luxury. The hotel offers a personalized experience, where every detail is carefully considered. Guests can expect exceptional service and top-quality facilities. The overall ambiance is that of a tranquil retreat, away from the hustle and bustle, perfect for rejuvenation.

Before visiting, know that Capella Ubud suits various types of stays. Whether traveling as a couple, on business, or with family, the hotel offers suitable options. The best time to visit is during the dry season, from May to September, when the weather is pleasant. Plan your activities in advance to make the most of your stay.

_My tip from the Concierge: explore the surroundings by bike to discover Bali's natural beauty; breathtaking landscapes await you._

Why choose Capella Ubud?

Capella Ubud is an exceptional address in Ubud, Bali, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Set in nature in the heart of Ubud
  • Architecture inspired by Balinese traditions
  • Immersive stay in peaceful surroundings
  • A quiet retreat away from the bustle
  • Personalised experience with thoughtful details

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast in the heart of nature

    Beginning the day at Capella Ubud often means rediscovering breakfast as a genuine travel moment. In the quiet of the morning, as light filters through the vegetation and the air is still fresh, the first meal of the day takes on an almost contemplative quality. Ideal for travellers wishing to slow down from the moment they wake and ease into the rhythm of Ubud.

    SignatureIncluded in your stay
  • Cycling through the Ubud surroundings

    Exploring the surrounding area by bicycle reveals another scale of Bali, closer to villages, contours and cultivated landscapes. This experience is particularly suited to travellers who enjoy observing everyday details and avoiding journeys that move too quickly. It is also one of the most sensitive ways to approach the atmosphere of Ubud, between nature, local life and unplanned pauses.

    Mon conseil du ConciergeReservation required
  • Personalised wellbeing ritual

    In such a peaceful setting, taking time for a tailored wellbeing ritual feels entirely natural. Depending on your energy and needs, the experience may focus on recovery, deep relaxation or simply resetting after travel. It is a coherent way to embrace the spirit of the property, where rest is not a prescribed programme but a rhythm gradually regained.

    Reservation required
  • An intimate evening in peaceful surroundings

    As evening falls, Capella Ubud reveals another side of its appeal. The surrounding greenery becomes more enveloping, lighting softens and the sense of retreat deepens. For couples, it is an ideal moment to extend the day over dinner or drinks in an atmosphere that favours intimacy over social bustle.

    Pour les couplesReservation required
  • A day between exploration and retreat

    One of the most satisfying ways to experience Capella Ubud is to shape the day between outward discovery and quiet return. A walk or visit in the morning, a pause back at the hotel in the middle of the day, then a peaceful evening: this rhythm allows guests to enjoy Ubud without unnecessary fatigue. It perfectly matches the spirit of the property, conceived as both refuge and starting point.

    Included in your stay
  • Tailored concierge guidance for discovering Ubud

    To make the most of the destination, concierge guidance can make a real difference. Suggestions on pacing, help with organising the day and recommendations shaped around your mood all allow you to approach Ubud with greater ease and fewer constraints. It is especially valuable for a first stay or for travellers who prefer a seamless journey.

    Sur mesureReservation required

Restaurants & bars

4 on-site dining venues.

  • The Mortar & Pestle Bar

    Bar

    Chef: Matthew McCool
    Chef: Matthew McCool

    Highlights

    • light poolside snacks and health-conscious options inclusive of a wide range of cocktails and potions
    Practical information

    The concierge’s wordFor a light poolside moment, head to The Mortar & Pestle Bar: light snacks, healthy options, and a well-considered range of cocktails and potions.

  • Api Jiwa

    Restaurant

    Chef: Matthew McCool
    Chef: Matthew McCool

    Highlights

    • Asian street food
    • a highly interactive and intimate Asian street food barbecue that serves authentic and new age bites
    Practical information

    The concierge’s wordAt Api Jiwa, let Matthew McCool guide you: this intimate, highly interactive barbecue experience revisits Asian street food with real finesse.

  • The Camp Fire

    Chef: Matthew McCool
    Chef: Matthew McCool

    Highlights

    • Meet a local storyteller or historian over pulled hot chocolate and toasted marshmallows under the stars
    Practical information

    The concierge’s wordChoose The Camp Fire for a night under the stars: pulled hot chocolate, toasted marshmallows, and stories from a local storyteller or historian.

  • Mads Lange

    Restaurant

    Chef: Matthew McCool
    Chef: Matthew McCool

    Highlights

    • contemporary European
    • offering homemade and home-grown epicurean contemporary European dining experience
    Practical information

    The concierge’s wordAt Mads Lange, let Chef Matthew McCool guide you through contemporary European cooking with a house-made, home-grown touch that feels spot on.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2018 (Wikidata)

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

No pets are allowed

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Jl. RY Dalem, Keliki, Kec. Tegallalang, Kabupaten Gianyar, Bali 80561, Indonésie

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 793 reviews

5/5Gaoyun Ji

Excellent experience at ubud capella. We stayed there for 3 nights in the valley tent. Each tent is designed with different themes and is comfortable despite in a humid rainforest. Service is outstanding, the team took…

5/5admin Mara Chua

★★★★★ The most unique hotel stay I have ever experienced. Capella Ubud served as the perfect backdrop to our short but meaningful stay in Ubud. Stepping into the property feels like being pulled through time — back…

5/5Min Anna

An utterly incredible stay. From the moment we arrived, Capella Ubud made clear that every detail — no matter how small — had been considered with extraordinary care. The team was wonderful: attentive, warm, and…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 29 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • U Fun Field- Swing zipline & moreTourist attraction

    1.8 km · 3 min by car

    Tourist attraction a seventeen-minute walk away, offering various leisure and adventure activities.

    Practical information

    The concierge’s wordFor a playful break 17 minutes away on foot, head to U Fun Field if you're in the mood for leisure and adventure activities.

  • Rice TerraceArt gallery

    1.9 km · 3 min by car

    Art gallery located 1920 meters away, providing a space to appreciate works inspired by local culture.

    Practical information

    The concierge’s wordIf you’re in the mood for a calm break, Rice Terrace offers a simple moment to enjoy works inspired by local culture.

  • Tegallalang Rice TerraceTourist attraction

    2.2 km · 4 min by car

    Tegallalang Rice Terrace, a scenic spot providing a panoramic view of the typical terraced rice fields of Bali.

    Practical information

    The concierge’s wordFor a nature break near Ubud, head to Tegallalang Rice Terrace for panoramic views over Bali’s iconic terraced rice fields.

  • Mupu Rice TerraceTourist attraction

    2.4 km · 4 min by car

    Rice terrace in Ubud, showcasing a typical landscape of Balinese culture.

    Practical information

    The concierge’s wordFor a peaceful break in Ubud, head to Mupu Rice Terrace when you're in the mood for a landscape typical of Balinese culture.

  • Manuaba WaterfallTourist attraction

    2.4 km · 4 min by car

    Waterfall located 2417 meters away, providing a natural setting for exploration.

    Practical information

    The concierge’s wordIf you're after a nature break around Ubud, Manuaba Waterfall suits a quiet moment of discovery in a peaceful setting.

  • Kuber BALI ADVENTURETourist attraction

    2.4 km · 4 min by car

    Kuber BALI ADVENTURE, a tourist attraction located 2443 meters away, offers various activities to explore Balinese culture.

    Practical information

    The concierge’s wordIf you’re in the mood for an active break around Ubud, Kuber BALI ADVENTURE is well suited to a playful introduction to Balinese culture.

  • Rizière tegallalangTourist attraction

    2.5 km · 4 min by car

    Tegallalang rice terraces, a tourist site featuring a typical terraced rice landscape of Bali.

    Practical information

    The concierge’s wordFor a nature break near Ubud, head to Tegallalang Rice Terrace and enjoy a landscape of terraced rice fields typical of Bali.

  • ATV Ubud AdventureTourist attraction

    2.8 km · 5 min by car

    ATV Ubud Adventure, a tourist attraction offering quad rides through the Balinese countryside.

    Practical information

    The concierge’s wordIf you feel like moving, ATV Ubud Adventure offers an active quad-bike break through Balinese nature, ideal between two quieter moments in Ubud.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Abian Desa Rice TerraceNational park

    2.5 km · 4 min by car

    National park featuring typical rice terrace landscapes of the Ubud area.

    Practical information

    The concierge’s wordFor a nature break near Ubud, head to Abian Desa Rice Terrace when you're in the mood for the region’s characteristic rice terrace scenery.

  • Taman DedariPark

    3.9 km · 7 min by car

    Indonesian restaurant located in a park, providing a local dining experience.

    Practical information

    The concierge’s wordFor a green escape in Ubud, Taman Dedari suits a local lunch or dinner in a park setting.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can I check in and until what time is check-out possible at Capella Ubud?

    Check-in generally starts in the afternoon and check-out is possible until noon, depending on the conditions stated at the time of booking.

  • Can I request an early check-in?

    It is possible to request an early check-in, but this is subject to availability on the day and may incur additional charges.

  • Can a late check-out be requested at Capella Ubud and is there an extra charge?

    Late check-out may be granted depending on the hotel's occupancy and may incur an additional charge, to be confirmed with the reception.

  • Are airport transfers offered?

    A private airport shuttle service is available 24/7 upon request, with a cost per vehicle charged additionally.

Location & Access

  • Where exactly is the Capella Ubud hotel located in Bali?

    The hotel is located in Tegallalang, north of Ubud, in the Ubud region on the island of Bali, Indonesia.

  • How far is Capella Ubud from the centre of Ubud and the market?

    The property is approximately 6 kilometres from the centre of Ubud, which is about a 15 to 20-minute drive depending on traffic.

  • What is the distance between the hotel and the airport?

    The distance to Ngurah Rai International Airport (Denpasar) is approximately 40 to 45 kilometres, which is about a 1.5-hour drive depending on traffic.

  • How to reach Capella Ubud from the airport or southern Bali?

    Access is mainly by car or private taxi, with the route passing through the countryside and villages around Ubud.

Rooms & Amenities

  • What types of rooms or tents does Capella Ubud offer?

    Capella Ubud offers only tent-suites and luxury lodges, inspired by a jungle camp, with a private pool for each unit.

  • Capella Ubud berapa kamar: how many tents or rooms does the hotel have?

    The lodge comprises a total of 23 tent-suites, making it an intimate property nestled in the Keliki valley.

  • What main amenities can be found in the tents at Capella Ubud?

    Each tent typically features a private pool, an outdoor area, a full bathroom, and high-end amenities, including air conditioning and luxury bedding.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in all rooms and in most common areas of the property.

Included Services

  • Does the hotel have parking?

    The hotel has on-site parking, with free long-term parking and valet service for guests, subject to availability.

  • What services are included for free in a stay at Capella Ubud?

    Wi-Fi access, certain concierge services, use of the communal pool, and bike rentals are offered at no additional charge.

  • Does the hotel offer babysitting or childcare services?

    A childcare service is available for an additional fee, to be arranged in advance with the hotel.

  • Does the establishment offer extra beds or baby cots, and are they chargeable?

    Extra beds are available for an additional fee per night, while baby cots can be provided free of charge upon request.

Dining

  • What type of breakfast is offered?

    Breakfast is served à la carte or prepared to order, with a wide selection of dishes, and may be included or charged extra depending on the rate booked.

  • How many restaurants are there at Capella Ubud and what are their names?

    The hotel has two on-site restaurants, Mads Lange and Api Jiwa, offering international cuisine and more intimate dining experiences.

  • Is there a bar or lounge to have a drink at Capella Ubud?

    A lounge bar and a poolside bar allow for drinks and snacks in the common areas, with service throughout the day.

  • Can meals be taken in the room or a private dinner organised in the tent?

    A 24-hour room service is available, allowing meals to be taken in the tent, including special menus for couples or private picnics.

Spa & Wellness

  • What types of treatments and services does the spa at Capella Ubud offer?

    A full-service spa offering treatments including massages, Balinese rituals, manicures and pedicures is available on-site for guests.

  • Is there a gym or yoga classes at Capella Ubud?

    The property features a fitness centre, yoga classes, personal training, and various wellness activities, depending on the schedule.

  • Does Capella Ubud offer spa or wellness packages that can be booked during the stay?

    Spa and wellness packages, including various treatments and access to facilities, are offered and can be booked in advance or on-site.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel has a pool accessible to guests, generally open from 6 AM to 9 PM, in addition to the private pools of the tents.

  • What activities and experiences are offered on-site or departing from Capella Ubud?

    Capella Ubud organises various activities: cooking classes, cultural tours, hiking, cycling, yoga sessions, and evening entertainment, sometimes for an additional fee.

  • Can we bike or take guided tours from the hotel to explore Ubud?

    Free bike rentals allow for exploring the surroundings, and walking or cycling tours are regularly organised, sometimes guided.

  • What is nice in Ubud and what can be easily visited from Capella Ubud?

    Ubud offers rice terraces, temples, markets, art galleries, and restaurants, easily accessible from the hotel with organised transport.

  • Which other luxury hotels in Ubud (Mandapa, Alila Ubud) is Capella Ubud often compared to?

    Travellers searching for Capella Ubud often compare it with other luxury hotels such as Mandapa Ubud, Alila Ubud, or other Capella properties in Asia.

  • In a day in Ubud, where can one go if staying at Capella Ubud to explore the area?

    A typical stay allows you to enjoy the pool, spa, yoga classes, temple visits, Tegallalang rice terraces, and the centre of Ubud over a day or more.

Family & Kids

  • Is Capella Ubud suitable for a family stay with children?

    Childcare services, activities such as cooking classes, walks, and tours can be tailored for families with children, often for an additional fee.

  • Does the hotel provide baby cots or extra bedding for children?

    Baby cots can be provided free of charge upon request, and some accommodations may accommodate paid extra beds for children.

  • Are there specific activities for children or families at Capella Ubud?

    Supervised activities such as cooking classes, cultural workshops, or walks are sometimes offered and may suit families, depending on the schedule.

  • Does the hotel offer a kids' club or dedicated activities depending on the season?

    Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Capella Ubud?

    Pets are generally not allowed on the premises, except for possible exceptions to be confirmed at the time of booking.

  • Are there specific services for pets, such as pet-sitting or dedicated menus?

    Contact the concierge to confirm the arrangements for the day.

  • Are there size or breed restrictions if a pet is exceptionally accepted?

    Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is the hotel suitable for people with reduced mobility or in wheelchairs?

    The establishment does not have an elevator and is located on sloping terrain with many stairs, which may limit accessibility for people with reduced mobility.

  • Are there tents or rooms specially adapted for disabled guests?

    Contact the concierge to confirm the arrangements for the day.

  • Are the common areas (restaurants, pool) easily accessible without stairs?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Why is Capella Hotel so expensive compared to other hotels in Ubud?

    The rates at Capella Ubud, Bali are high and reflect an intimate palace positioning, with personalised services, private pools, and a preserved natural environment.

  • Price of Capella Ubud, Bali: what is the price range for a night at Capella Ubud?

    The prices of tent-suites vary according to the season, category, and current offers; they are in the luxury range with amounts generally in the four-digit euro range per night.

  • What is the hotel's cancellation policy?

    Cancellation and prepayment vary according to the type of room and the rate chosen; the exact conditions are specified in the booking confirmation.

  • Are there any tourist taxes to pay?

    Taxes and additional fees may be added to the room rate, generally included in the final price indicated by agencies and the hotel.

  • What payment methods are accepted by Capella Ubud, Bali?

    Most major international credit cards are accepted, including Visa, Mastercard, American Express, Diners Club, JCB, and UnionPay; cash is generally not accepted.

  • What is the most expensive hotel in Bali and where does Capella Ubud stand in the price range?

    Capella Ubud, Bali is considered one of the most exclusive hotels in Bali, in the same luxury category as some palaces in Ubud and on the island.

Sustainability

  • Is Capella a luxury hotel and what is its standard?

    Capella Ubud is classified as an eco-luxury lodge, with a high-end camping concept in the heart of the jungle, considered a luxury category hotel.

  • Is Capella Ubud committed to sustainability or ecotourism?

    The establishment presents itself as an eco-luxury lodge, designed to minimise its environmental impact while providing an immersive experience in nature.

  • Does the hotel implement concrete actions to reduce plastic and protect the surrounding jungle?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Capella Ubud

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer to or from Denpasar airport for Capella Ubud?

    The concierge can organise a private car transfer with a driver to or from Denpasar airport, available 24/7, with personalised welcome and an average travel time of approximately 1 hour and 30 minutes depending on traffic.

  • Is it possible to book a car with a driver to visit Ubud and its surroundings from the hotel?

    The concierge can book a car with a driver for a full day or half day to visit Ubud, the Tegallalang rice terraces, or other sites in central Bali.

  • Can you arrange a transfer between Capella Ubud and another hotel in Bali?

    The concierge can plan transfers to other hotels or villas in Bali, with a vehicle suitable for the number of people and luggage.

  • How can a taxi be arranged in the evening to go to dinner in central Ubud from Capella Ubud?

    It is recommended to ask the concierge to organise taxi or car trips to go to dinner in central Ubud or to return to the hotel in the evening.

  • Can you assist in organising a transfer from Capella Ubud to Nusa Penida or the Gili Islands?

    The concierge can assist in booking combined land transfers with fast boat services to nearby islands such as Nusa Penida or the Gili Islands.

Restaurant Reservations

  • Can you book a table at the best fine dining restaurants in Ubud and arrange transportation?

    Reservations are made through the concierge, who can secure tables at fine dining restaurants in Ubud and arrange round-trip transportation.

  • Is it possible to book a private romantic dinner at Capella Ubud with special decoration?

    The concierge can organise a private romantic dinner, with a personalised menu, decoration, and possibly music, in designated areas of the hotel.

  • How can a counter dining experience be reserved at the Api Jiwa restaurant of Capella Ubud?

    It is recommended to ask the concierge for the timings and arrangements for a tasting dinner at the Api Jiwa restaurant, which is often by reservation.

  • Can you arrange meals suitable for a vegetarian or gluten-free diet during my stay?

    The concierge can provide information on options suitable for vegetarian, vegan, or gluten-free diets and coordinate with the hotel restaurants.

Spa Bookings

  • How can a couples massage be booked at the Capella Ubud spa?

    Reservations are made through the concierge, who can offer various spa treatments, couples massages, and timings based on availability.

  • Can you help me choose and book a complete Balinese ritual at the spa?

    The concierge can advise and book complete Balinese rituals, including massage, scrub, and bath, at the hotel spa.

  • What is the best time to enjoy the spa and how can I book a slot in advance?

    It is recommended to contact the concierge to find out the quiet times and to book treatments at the spa before or after excursions.

Excursions & Cultural Visits

  • Can you organise a full day tour of the Tegallalang rice terraces and temples around Ubud?

    The concierge can organise a personalised day itinerary including the Tegallalang rice terraces, temples, and Ubud market, with private guide and driver.

  • Is it possible to have a French-speaking guide for visiting Ubud from the hotel?

    It is possible, through the concierge, to book a French or English-speaking guide for private cultural tours of Ubud and its surroundings.

  • Can you organise a trip to the artisan villages around Ubud from Capella Ubud?

    The concierge can plan visits to artisan villages, batik workshops, or wood carving studios, with transport and guide if desired.

Special Occasions

  • Can you prepare a romantic surprise in the tent for a wedding anniversary?

    The concierge can arrange special tent decorations, flowers, a cake, and possibly a photo session for an anniversary or a marriage proposal.

  • Can Capella Ubud host a small symbolic vow renewal ceremony?

    It is possible to request the concierge to organise an intimate symbolic ceremony or vow renewal within the property.

  • Can you help me organise a photo shoot with a professional photographer at the hotel and in the jungle?

    The concierge can recommend and coordinate a professional photographer to capture a marriage proposal or a special occasion on site.

Shopping & Luxury Services

  • Can you recommend high-end designer boutiques and art galleries in Ubud and arrange the visit?

    The concierge can recommend designer boutiques, art galleries, and high-end workshops in Ubud, and arrange transportation.

  • Is it possible to have a personal shopper or stylist for shopping in Ubud?

    It is possible, through the concierge, to arrange assisted shopping services or a personal stylist in Ubud, subject to the availability of external providers.

  • Can you help me arrange international shipping for items or artworks purchased in Ubud?

    The concierge can assist in shipping large purchases or artworks internationally by recommending specialised companies.

Family Activities

  • What family activities can you organise from Capella Ubud with children?

    The concierge can suggest family-friendly activities such as cooking classes, bike rides, rice field visits, or cultural workshops suitable for children.

  • Can you arrange a babysitting service at the hotel for an evening?

    It is possible to request the concierge to organise a paid childcare service, subject to the availability of staff or external providers.

Personalized Experiences

  • Can you design a personalised wellness programme (yoga, spa, healthy cooking) for a few days at Capella Ubud?

    The concierge can create a tailored programme including yoga, spa treatments, healthy eating, and walks for a personalised wellness stay.

  • Is it possible to book a private yoga or meditation class in the jungle at the hotel?

    It is recommended to contact the concierge to arrange a private yoga or meditation class in a quiet area of the property.

  • Can you organise a private Balinese cooking class and an immersion in a local village from the hotel?

    The concierge can arrange customised cultural experiences such as private Balinese cooking classes or meetings with the local community.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits