Skip to main content
MC

The gallery

Hotel gallery

12 photos

5★ · Hanoi

Capella Hanoi

11 P. Lê Phụng Hiểu, French Quarter, Hoàn Kiếm, Hà Nội 100000, Vietnam, Hanoi

4.84.8/51,396 reviews · Google rating
  • Architecture by Bill Bensley
  • In the heart of Hanoi
  • Opened in 2021
  • Local culture meets contemporary design

Hotel 5-star in Hanoi, Vietnam, in the heart of Hanoi, featuring Bill Bensley architecture, meticulous design and personalised service.

Where is Capella Hanoi located, and what can you reach on foot from the hotel?

Capella Hanoi is set in the heart of Hanoi, in a central urban location. Hanoi Opera House is a 2-minute walk away.

You can also walk to Ngoc Son Temple and the Thang Long Water Puppet Theatre in about 9 minutes. St Joseph’s Cathedral is around 11 minutes away.

What budget should you expect for a stay at Capella Hanoi?

Rates vary with the season, your travel dates, and the room or suite category. It is best to check the exact price for your stay dates.

For a short city stay, compare conditions by season and included services. The Concierge can also help you refine the best option.

Does Capella Hanoi have restaurants on site?

Yes. The hotel has two restaurants, as well as a bar and breakfast service. This makes on-site dining or early starts easier to organise.

Hibana by Koki serves Japanese teppanyaki cuisine and holds 1 Michelin star. Backstage focuses on Northern Vietnamese cuisine and is also Michelin-starred.

A word from the Concierge

Capella Hanoi through the Concierge's eyes

Capella Hanoi, a 5★ hotel, is located in Hanoi, Vietnam. This property, operated by Capella Hotel Group, features architecture by Bill Bensley. It blends seamlessly into the urban landscape, providing a luxurious experience in the heart of the city. The hotel opened in 2021 and attracts guests seeking refinement and elegance. What sets Capella Hanoi apart is its unique ambiance and meticulous design, earning it recognition from Travel + Leisure World's Best Awards 2025. The overall atmosphere reflects a mix of local culture and modern sophistication. Travelers particularly appreciate the attention to detail and personalized service, creating a memorable experience. Before you go, note that the hotel suits various types of stays, whether for couples, business travelers, or families. Its proximity to major tourist attractions makes it an ideal starting point for exploring Hanoi. The best time to visit is between September and November, when the weather is pleasant. _My tip from the Concierge:_ book your spa experience in advance, as slots fill up quickly.

Why choose Capella Hanoi?

Capella Hanoi is an exceptional address in Hanoi, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Architecture by Bill Bensley
  • In the heart of Hanoi
  • Opened in 2021
  • Local culture meets contemporary design
  • Recognised by the Travel + Leisure World's Best Awards 2025

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

2 on-site dining venues, including 2 Michelin stars.

  • Backstage

    1 Michelin star

    Restaurant

    Chef: Tran Quang Binh
    Chef: Tran Quang Binh

    Highlights

    • Northern Vietnamese
    • Roasted Lang Hoa Lac Duck Breast with Seven Spices
  • Hibana by Koki

    1 Michelin star

    Restaurant

    Chef: Hiroshi Yamaguchi
    Chef: Hiroshi Yamaguchi

    Highlights

    • Japanese
    • complex teppanyaki dishes cooked on large iron griddles

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

  • 1 MICHELIN Star — Hibana by Koki
    Guide MICHELIN
    View source

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star
Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2021 (Wikidata)
Architect
Bill Bensley (Wikidata)

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

Pets are not allowed

Location & access

Address: 11 P. Lê Phụng Hiểu, French Quarter, Hoàn Kiếm, Hà Nội 100000, Vietnam

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 1,396 reviews

5/5น้องไทม์

I had a wonderful first experience in Hanoi. Ruby and Jacob at Hudson Room took excellent care of me and made me feel very welcome throughout my stay. A special thank you to Mr. Vu, the Housekeeping Manager, for his…

5/5Libra Nicky

I've dined several times at both Backstage Restaurant in the hotel lobby and The Hudson Rooms on the rooftop, and each visit has been a wonderful experience. The food is consistently delicious, the service is…

5/5Đặng Vân Long

I had an amazing stay at Capella Hanoi. The hotel is absolutely stunning, with beautiful design and incredible attention to detail in every corner. The service was truly exceptional — every staff member was warm…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 13 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Opéra de HanoiOpera house

    190 m · 2 min walk

    Hanoi Opera House two minutes' walk away, a venue dedicated to musical and theatrical performances.

    Practical information

    The concierge’s wordA 2-minute walk away, the Hanoi Opera House offers an ideal musical or theatrical break in the early evening if you feel like going out nearby.

  • Temple Ngoc SonPlace of worship

    711 m · 9 min walk

    Ngoc Son Temple, a place of worship nine minutes' walk away, located on an island in the Hoan Kiem Lake.

    Practical information

    The concierge’s wordA 9-minute walk away, Ngoc Son Temple offers a peaceful pause on an island in Hoan Kiem Lake, ideal for catching your breath between visits.

  • Thang Long Water Puppet TheatrePerforming arts

    749 m · 9 min walk

    Performance theater a nine-minute walk away, dedicated to water puppet shows, a traditional Vietnamese art form.

    Practical information

    The concierge’s wordA 9-minute walk away, a lovely evening break if you’d like to discover the traditional Vietnamese art of water puppetry.

  • St. Joseph CathedralChurch

    873 m · 11 min walk

    Cathedral 873 meters away, an emblematic religious building in Hanoi.

    Practical information

    The concierge’s wordFor a peaceful break in Hanoi, head to St. Joseph Cathedral, an emblematic religious landmark, ideal when you feel like stepping back for a moment.

  • Prison Hỏa LòTourist attraction

    1.1 km · 13 min walk

    Historical museum one kilometer away, showcasing the history of Hỏa Lò prison and its role during the Vietnam War.

    Practical information

    The concierge’s wordFor a historical break in Hanoi, Hỏa Lò Prison is a good visit when you want a better understanding of the prison’s history and its role during the Vietnam War.

  • Ta Hien Beer StreetTourist attraction

    1.1 km · 13 min walk

    Ta Hien Beer Street, a lively street known for its bars and nightlife, is a tourist attraction to explore.

    Practical information

    The concierge’s wordFor a lively evening break, head to Ta Hien Beer Street: a vibrant street to explore if you're in the mood for bars and nightlife.

  • Hanoi Old QuarterTourist attraction

    1.1 km · 13 min walk

    Historic district 1120 meters away, known for its lively streets and traditional architecture.

    Practical information

    The concierge’s wordTo get a feel for historic Hanoi, head to the Old Quarter for a break among lively streets and traditional architecture.

  • Pagode des AmbassadeursTourist attraction

    1.2 km · 14 min walk

    Ambassadors' Pagoda, a Buddhist temple located 1.2 km away, providing insight into the local religious culture.

    Practical information

    The concierge’s wordFor a peaceful glimpse into local religious culture, Pagode des Ambassadeurs is well suited to a visit at the start or end of the day.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Xofa CafeGarden

    1.4 km · 17 min walk

    Xofa Cafe, a pleasant coffee shop where it is possible to enjoy drinks while relaxing in a garden setting.

    Practical information

    The concierge’s wordFor a green break in Hanoi, Xofa Cafe is a pleasant spot to enjoy a drink in a garden setting.

  • Parc Thống NhấtPark

    1.8 km · 3 min by car

    Thống Nhất Park, an urban green space ideal for relaxation and outdoor activities.

    Practical information

    The concierge’s wordFor a green break in Hanoi, Thống Nhất Park is well suited to a relaxing pause or some time outdoors between appointments.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can we check in at Capella Hanoi?

    Check-in starts at 3:00 PM and check-out is before noon. The minimum age for check-in is 18 years.

  • Can we arrive late at night without losing the reservation?

    The hotel accepts arrivals at any time after the check-in time, subject to arrangements made by the reception.

  • What time do we need to leave the room on the day of departure?

    Check-out is before 12:00 PM. Any late check-out is subject to availability on the day and the conditions set by the hotel.

  • Does the hotel have parking?

    Parking is free on-site with self-parking. Spaces may be limited.

  • What type of breakfast is offered?

    Breakfast is served à la carte and is included for guests, cooked to order each day from 6:30 AM to 11:00 AM.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the rooms and in some common areas.

  • Are pets allowed at Capella Hanoi?

    Yes, the hotel accepts children. Free baby cots are available upon request and extra beds are offered at an additional charge.

  • What time is breakfast served?

    Breakfast is served daily from 6:30 AM to 11:00 AM and includes a cooked-to-order option.

  • Can I check in early?

    Check-in starts at 3:00 PM and check-out must be completed before noon.

Location & Access

  • What is the distance between the hotel and the airport?

    Nội Bài International Airport is the reference airport, approximately 28.6 km from the hotel.

  • Where is Capella Hanoi located in Hanoi?

    The hotel is located at 11 Lê Phụng Hiểu, in the Hoàn Kiếm district of Hanoi, near the Opera and Hoàn Kiếm Lake.

  • Is Capella Hanoi close to the Old Quarter?

    The establishment is in the Hoàn Kiếm area, close to the Old Quarter and the Hanoi Opera House.

  • Should one take a taxi or a private car to get to the hotel?

    A vehicle is recommended to reach or leave the establishment according to the booking instructions.

  • Are airport transfers offered?

    Airport transfers can be arranged through the concierge or reception subject to availability.

  • Where is Capella Hanoi located?

    Capella Hanoi is located at 11 Lê Phụng Hiểu, in the Hoàn Kiếm district of Hanoi.

Rooms & Amenities

  • What are the main room amenities at Capella Hanoi?

    The hotel offers concierge service, a 24-hour reception, and daily housekeeping.

  • Do the rooms have a balcony and a large television?

    The rooms feature a 65-inch LED television, a minibar, and a private balcony.

  • Are there family-friendly rooms available?

    Connecting rooms or family configurations may depend on availability and the category booked.

  • Does the hotel have a swimming pool?

    The hotel provides an indoor swimming pool.

  • Is the Capella Hanoi pool indoor or outdoor?

    The property is not listed as having an outdoor pool; the mentioned pool is indoor.

Included Services

  • What services are included during the stay?

    The stay includes free Wi-Fi, daily housekeeping, and access to a 24-hour reception.

  • Is there a laundry or dry cleaning service?

    The hotel has a laundry and dry cleaning service.

  • Can one order room service at any time?

    Room service is available 24 hours a day.

Dining

  • How many restaurants are there at Capella Hanoi?

    The hotel has three on-site restaurants, a café, and two bars/lounges.

  • What does the hotel's main restaurant serve?

    The Backstage restaurant serves Vietnamese cuisine, and the hotel also offers international options depending on the on-site establishments.

  • Can we have afternoon tea at the hotel?

    Afternoon tea is offered in the spirit of the hotel's services and is among the experiences appreciated by guests.

Spa & Wellness

  • What treatments are offered at the hotel spa?

    Auriga Spa offers massages, body treatments, and facials.

  • Is there a wellness area with a sauna or gym?

    The hotel has a spa, fitness centre, and sauna according to the facilities mentioned by booking sites.

  • What are the opening hours of the pool?

    The indoor pool can be used between 7:00 and 22:00 according to the establishment's information.

Activities & Leisure

  • What activities can we do at the hotel without going out?

    Activities are offered on-site, including tea, craft, and cultural activities.

  • Are there leisure activities to occupy half a day at the hotel?

    The hotel organises cultural experiences and relaxation moments suitable for a luxury urban stay.

  • Can we have a drink without leaving the hotel?

    A rooftop bar and several bars allow guests to extend their evening on-site.

Family & Kids

  • Do children pay the same rate as adults?

    Children are welcome and can stay for free up to 4 years old when sharing their parents' bed, under certain conditions.

  • Can we get a baby cot in the room?

    Free baby cots are available upon request, subject to availability.

  • Is there an extra charge for an additional bed?

    Charges apply for extra beds, indicated at VND 5,103,000 per night in booking sources.

Pets

  • Can we come with a guide dog or an assistance animal?

    No animals are allowed, including assistance dogs.

Accessibility

  • Is the hotel equipped for people with reduced mobility?

    The establishment is advertised as having an elevator and easy access in the common areas.

  • Can we smoke in the rooms or in the common areas?

    The hotel is non-smoking and the indoor spaces are designed for standard high-end hotel use.

  • Is there an elevator in the hotel?

    The elevator provides access to the main floors.

Billing & Policies

  • What is the hotel's cancellation policy?

    Cancellation depends on the rate booked and the conditions displayed at the time of booking.

  • Do we need to pay in full at the time of booking or upon arrival?

    Payments and refunds follow the conditions of the chosen booking channel.

  • Are there any tourist taxes to pay?

    A tourist tax or additional fees may apply depending on the booking and local regulations.

  • Are there additional charges for a third adult?

    The hotel applies an extra bed fee listed at VND 5,103,000 per night in the booking sources.

  • How much does Capella Hanoi cost?

    The rate varies significantly depending on the date, room category, and demand; review sites indicate a luxury positioning with high prices.

Sustainability

  • Does the hotel have an environmental policy displayed?

    The establishment promotes sustainable comfort practices, but detailed policies vary according to services and periods.

  • Are sheets and towels changed systematically every day?

    Housekeeping and room services follow the standards of an urban palace, with possible adjustments according to the needs of the stay.

  • Does the hotel use refillable amenities?

    Public information mainly highlights the services and location; detailed ecological measures are not specified in the consulted sources.

  • Was the hotel designed with sustainable materials?

    The façade and interior spaces reflect a contemporary luxury design with a low operational footprint as stated by the hotel.

The Concierge answers — Capella Hanoi

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Nội Bài airport?

    The concierge can arrange a private transfer from Nội Bài airport subject to availability and arrival times.

  • Can a car with a driver be booked for the whole day in Hanoi?

    It is recommended to book a driver in advance for early morning departures or late arrivals.

  • What is the easiest way to reach the Old Quarter from the hotel?

    The concierge can indicate the best route and estimate the travel time based on the departure time.

  • Is it possible to arrange an early morning departure with luggage assistance?

    Reservations are made according to the needs of the stay, with possible coordination for train or flight times.

Restaurant Reservations

  • Can you reserve a table at the Backstage restaurant?

    The concierge can attempt to make a reservation at the hotel restaurants subject to availability on the day.

  • How can brunch or breakfast be reserved at the hotel restaurant?

    Reservations are ideally made in advance for highly sought-after services such as dinner or afternoon tea.

  • Is it possible to get a table with a view or in a quieter room?

    The concierge can check available slots and suggest alternatives based on your preferred time.

  • Can the restaurant adapt menus for allergies or a vegetarian diet?

    It is recommended to inform about allergies, specific diets, and preferences at the time of the request.

Spa Bookings

  • Can you book a massage for two people?

    The concierge can reserve a slot at the Auriga spa subject to availability and the desired duration.

  • Which spa treatments are easiest to book in advance?

    Reservations are made by specifying the treatment, time, and any potential medical contraindications.

  • Is it possible to combine sauna, hammam and massage in the same half-day?

    It is recommended to confirm the timings and exact duration of the treatment before the day of the appointment.

Excursions & Cultural Visits

  • Can you organise a private tour of the historic centre?

    The concierge can organise a private tour of the Hoàn Kiếm district or the Hanoi Opera House.

  • Is it possible to have a French-speaking guide for cultural visits?

    It is recommended to book French-speaking guides in advance, especially during peak season.

  • What excursions are most suitable for a short stay in Hanoi?

    The concierge can suggest half-day or full-day tours based on your interests.

Special Occasions

  • Can you organise a birthday surprise in the room?

    The concierge can prepare a special in-room gesture for a birthday or honeymoon.

  • Is it possible to have flowers and champagne delivered?

    It is recommended to specify the date, time, and budget desired to personalise the request.

  • Can a romantic decoration be requested for a couple's stay?

    The concierge can coordinate a request for romantic decoration or a private dinner depending on availability.

Shopping & Luxury Services

  • Can you recommend luxury shops near the hotel?

    The concierge can recommend jewellery, artisan, and high-end fashion boutiques.

  • Can the concierge assist with bespoke shopping?

    It is recommended to consult the concierge for specific purchases, sizes, or hard-to-find items.

  • Is it possible to obtain a tailoring or alteration service?

    The concierge can arrange for laundry or alteration services depending on available timelines.

Family Activities

  • What activities are suitable for a family with young children?

    The concierge can suggest activities suitable for children based on their age and the schedule of the stay.

  • Can baby or young child equipment be reserved?

    It is recommended to request children's equipment in advance to check availability.

Personalized Experiences

  • Can a customised itinerary be created for a 48-hour stay?

    The concierge can design a tailored programme combining gastronomy, culture, and relaxation.

  • Is it possible to organise a private experience around opera or gastronomy?

    Special requests are organised in advance to best accommodate schedules, transfers, and reservations.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits