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5★ · Shanghai

Capella Shanghai

Chine, Shang Hai Shi, Xu Hui Qu, 建国西路480号 邮政编码: 200031, Shanghai

4.84.8/557 reviews · Google rating
  • In the heart of Shanghai
  • Peaceful setting in the city
  • Sophisticated interior design
  • Personalised service

Hotel 5-star in Shanghai, in the heart of Shanghai, featuring Travel + Leisure World's Best Awards recognition and personalised service.

Is Capella Shanghai a luxury hotel in Shanghai?

Yes. It is a five-star hotel in the heart of Shanghai.

The stay focuses on calm, personalised service and a sophisticated atmosphere, with a 24-hour concierge and front desk.

How many rooms are there at Capella Shanghai?

The exact number of rooms should be confirmed when booking.

The Concierge can guide you according to your stay style, especially for couples or a fast-paced city stay.

What can you expect from breakfast and dining at Capella Shanghai?

The hotel offers breakfast service, a bar and a restaurant.

On site, Le Comptoir de Pierre Gagnaire serves classic French cuisine and holds one MICHELIN Star.

A word from the Concierge

Capella Shanghai through the Concierge's eyes

Capella Shanghai is located in the heart of Shanghai, China. This 5★ hotel offers a unique experience in a dynamic urban setting. With its sophisticated ambiance, it attracts travelers seeking luxury and comfort. The location allows easy access to local attractions and the vibrant culture of the city.

This hotel is distinguished by its recognition from Travel + Leisure World's Best Awards 2025. This accolade highlights its commitment to excellence and quality service. Guests appreciate the tranquil atmosphere that contrasts with the hustle and bustle of Shanghai. The interior design and personalized services contribute to creating a memorable experience.

Before you go, know that Capella Shanghai suits both couples and business travelers. The ambiance is conducive to relaxation after a day of exploration. Seasons may influence your experience, so choose your visit based on your preferences.

_My tip from the Concierge: consider booking activities in advance, as the best experiences fill up quickly._

Why choose Capella Shanghai?

Capella Shanghai is an exceptional address in Shanghai, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • In the heart of Shanghai
  • Peaceful setting in the city
  • Sophisticated interior design
  • Personalised service
  • Recognised by the Travel + Leisure World's Best Awards 2025

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

1 on-site dining venue, including 1 Michelin star.

  • Le Comptoir de Pierre Gagnaire

    1 Michelin star

    Restaurant

    Chef: Romain Chapel
    Chef: Romain Chapel

    Highlights

    • Classic French
    Practical information

    The concierge’s wordFor a true French moment, book Le Comptoir de Pierre Gagnaire: Romain Chapel’s Michelin-starred address, ideal if you enjoy well-executed classics.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

  • 1 MICHELIN Star — Le Comptoir de Pierre Gagnaire
    Guide MICHELIN
    View source

Distinctions & affiliations

Labels & distinctions
Forbes Travel Guide Five-Star
Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 00:00
Check-out
Until 12:00

Cancellation

Bookings are cancellable without penalty within 48 hours of being made if your booking is made at least 10 days before your scheduled check-in date.

Free cancellation up to 48 hours before arrival

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Chine, Shang Hai Shi, Xu Hui Qu, 建国西路480号 邮政编码: 200031

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 57 reviews

3/5Alia

I came to Capella Shanghai with very high expectations, especially after it was ranked among the best hotels in the world. The property itself is quite unique — there are no traditional rooms, only private…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Wukang MansionTourist attraction

    1.3 km · 15 min walk

    Wukang Mansion, a tourist site with historical architecture, is an emblematic example of Shanghai's architectural style.

    Practical information

    The concierge’s wordFor an architectural break in Shanghai, head to Wukang Mansion: its historic character beautifully reflects the city’s architectural spirit.

  • TianzifangTourist attraction

    1.8 km · 3 min by car

    Tianzifang, a tourist attraction a seventeen-minute walk away, is known for its picturesque alleys and craft shops.

    Practical information

    The concierge’s wordFor a relaxed break among picturesque lanes and craft shops, head to Tianzifang, a 17-minute walk away, and wander without a plan.

  • St. Ignatius CathedralChurch

    2.0 km · 3 min by car

    Cathedral located 1973 meters away, a notable religious building in Shanghai.

    Practical information

    The concierge’s wordFor a peaceful break in Shanghai, this cathedral offers a contemplative stop if you feel like stepping away from the city's pace.

  • Jing'an TempleTourist attraction

    2.3 km · 4 min by car

    Buddhist temple, a tourist site in Shanghai, known for its traditional architecture and peaceful atmosphere.

    Practical information

    The concierge’s wordFor a calm break in the heart of Shanghai, stop by Jing'an Temple for its traditional architecture and peaceful atmosphere.

  • 大韩民国临时政府旧址Tourist attraction

    2.7 km · 5 min by car

    Tourist site 2.7 km away, providing insight into the history of the Republic of Korea.

    Practical information

    The concierge’s wordFor a cultural break in Shanghai, this tourist site sheds light on the history of the Republic of Korea, ideal if you're in the mood for something historical.

  • 新天地北里Tourist attraction

    2.9 km · 5 min by car

    Tourist attraction located 2915 meters away, providing a cultural and historical experience.

    Practical information

    The concierge’s wordFor a cultural and historical break in Shanghai, head to 新天地北里, ideal if you feel like changing pace between two appointments.

  • Longhua TempleTourist attraction

    3.3 km · 6 min by car

    Buddhist temple located 3.2 km away, providing insight into the spiritual culture of the area.

    Practical information

    The concierge’s wordFor a calmer break in Shanghai, Longhua Temple offers a lovely glimpse into the local spiritual culture, ideal if you want a change of pace.

  • Shanghai MuseumTourist attraction

    3.6 km · 6 min by car

    Art museum 3.6 km away, showcasing a vast collection of Chinese artworks.

    Practical information

    The concierge’s wordFor a cultural break in Shanghai, the Shanghai Museum suits lovers of Chinese art thanks to its vast collection.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Fuxing ParkPark

    2.3 km · 4 min by car

    Fuxing Park, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break between appointments, head to Fuxing Park: its paths are well suited to a peaceful stroll.

  • People's SquarePark

    3.8 km · 6 min by car

    People's Square, an urban park providing green space in the heart of Shanghai.

    Practical information

    The concierge’s wordFor a green break between appointments, People's Square offers a breather in the heart of Shanghai.

  • People's ParkPark

    3.8 km · 7 min by car

    People's Park, an urban park providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green city break, head to People's Park when you need a breather between appointments.

  • Jardin YuyuanBotanical garden

    4.7 km · 8 min by car

    Botanical garden, providing a nature and tranquility experience in Shanghai.

    Practical information

    The concierge’s wordFor a calm break in Shanghai, head to Yuyuan Garden when you’re craving greenery and a peaceful moment.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Rooms & Amenities

  • Is Capella a luxury hotel?

    Capella Shanghai, Jian Ye Li is a luxury 5-star hotel consisting of high-end shikumen villas, with personalised services and an award-winning spa.

  • Is Wi-Fi available in the hotel?

    A Wi-Fi connection is available free of charge in the villas and common areas of Capella Shanghai.

  • What types of rooms and villas are available at Capella Shanghai?

    Capella Shanghai offers only shikumen villas with one to three bedrooms, featuring living rooms, private courtyards, and high-end amenities.

  • What amenities are found in the villas at Capella Shanghai?

    The villas are equipped with BOSE audio systems, a separate living room, a stocked minibar, a spacious bathroom, and a private courtyard or terrace.

Activities & Leisure

  • What is the best luxury hotel in Shanghai?

    Capella Shanghai is a highly rated luxury hotel located in the French Concession, but Shanghai has several other renowned palaces such as The Peninsula and Fairmont Peace Hotel.

  • What is the only 7-star hotel in the world?

    The only hotel often referred to as a 7-star hotel in the world is the Burj Al Arab in Dubai, this classification not officially existing in hotel standards.

  • What is the most luxurious hotel in the world?

    There are several hotels reputed to be the most luxurious in the world, including Burj Al Arab in Dubai or certain properties of the Aman and Four Seasons groups, according to specialised press rankings.

  • What is the tallest hotel in Shanghai?

    The tallest hotel in Shanghai is the J Hotel Shanghai Tower, located in the Shanghai Tower in Pudong, occupying the upper floors of the skyscraper.

  • Is Shanghai a beautiful city?

    Shanghai is generally considered a very beautiful city, blending historic architecture, modern skyscrapers, museums, parks, and lively districts such as the Bund or the French Concession.

  • What is the hotel located in the Shanghai Tower?

    The hotel located in the iconic Shanghai Tower is the J Hotel Shanghai Tower, occupying the upper levels of the Pudong skyscraper.

  • What is the most luxurious hotel in the world?

    The most luxurious hotels in the world include iconic establishments such as Burj Al Arab, The Peninsula, Aman, and certain Parisian palaces, according to lists from specialised media.

  • What activities and common areas are offered to guests of Capella Shanghai?

    Facilities include a fitness centre, spa, rooftop terrace, Living Room reserved for residents, and Capella Culturist service to organise bespoke experiences.

  • What is the Capella Culturist service and what does it offer?

    Capella Culturist offers personalised experiences, such as explorations of the French Concession, workshops, or private guided tours in Shanghai.

Billing & Policies

  • Why is Capella hotel so expensive?

    Capella Shanghai is expensive due to its location in the French Concession, its 55 private villas, its highly personalised service, and its high-end facilities, including a restaurant by Pierre Gagnaire and an award-winning spa.

  • Why is there no room 420?

    Many hotels do not have a room numbered 420 for cultural or superstitious reasons, as is sometimes the case for the number 13 or 4, but the specific policy depends on each establishment.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked: some offers are flexible with free cancellation up to a certain date, while others are non-refundable. Contact the concierge to confirm the terms for the day.

  • Are there any local taxes to pay?

    Local taxes and fees may be added to the room price, according to Chinese regulations and the hotel's policy. Contact the concierge to confirm the terms for the day.

  • What payment methods are accepted at Capella Shanghai?

    Rates may include service charges and taxes; payments are generally possible by international credit card and sometimes in local cash.

  • Are there flexible rates or special offers for Capella Shanghai?

    Flexible, prepaid rates and special offers are available through booking platforms and the official website, with specific conditions for changes.

Location & Access

  • What is the chic district of Shanghai?

    Capella Shanghai is located in the Xuhui district, in the heart of the former French Concession, considered one of the chic areas of Shanghai.

  • Does the hotel have parking?

    The hotel has private parking on site, accessible to guests and generally included or charged according to the rate conditions.

  • What is the distance between the hotel and the airport?

    Capella Shanghai is located approximately 45–60 minutes by car from Pudong Airport and 30–40 minutes from Hongqiao Airport, depending on traffic.

  • Where exactly is Capella Shanghai located in the city?

    Capella Shanghai is located at 480 West Jianguo Road, in the Xuhui district, in the heart of the former French Concession of Shanghai.

  • Is the area around Capella Shanghai pleasant to explore on foot?

    The French Concession area is pedestrian-friendly with many shops, cafes, and restaurants accessible on foot from the hotel.

  • Is Capella Shanghai well served by the metro and public transport?

    The nearest metro station is just a few minutes' walk away, allowing easy access to the main districts of Shanghai. Contact the concierge to confirm the terms for the day.

Dining

  • What type of breakfast is offered?

    Breakfast is served at the hotel restaurant, with à la carte options combining Western and Chinese cuisine, including a full Chinese menu.

  • Is breakfast included in the room rate?

    Breakfast is generally included in certain offers, but may be charged separately depending on the type of rate booked.

  • What is the fine dining restaurant offered at Capella Shanghai?

    The main restaurant is Le Comptoir de Pierre Gagnaire, offering refined French cuisine, the chef's first address in mainland China.

  • Does the hotel offer room service in the villas?

    Room service is available for dining in your villa, with a selection of dishes inspired by the restaurant and international cuisine. Please contact the concierge to confirm the day's arrangements.

Pets

  • Are pets allowed at Capella Shanghai?

    Capella Shanghai generally does not accept pets, except in special cases to be confirmed before booking. Please contact the concierge to confirm the terms on the day.

  • Are there any specific restrictions for pets in the hotel?

    The hotel does not communicate a specific pet policy; in practice, pets are generally not allowed in the villas.

Spa & Wellness

  • Does the hotel have a pool?

    Capella Shanghai does not have a pool, but offers a full Auriga spa and a well-equipped fitness centre.

  • What spa and fitness facilities are available at Capella Shanghai?

    The Auriga spa offers a full range of treatments, massages, and wellness programmes, complemented by a modern fitness centre.

  • What types of treatments can be booked at the hotel's Auriga spa?

    Massages, facials, and wellness rituals are offered at the Auriga spa, often inspired by traditional techniques and high-end products.

Arrival & Departure

  • Can I check in early?

    Early check-in is possible depending on the availability of the villas; it is advisable to request it in advance and may incur additional charges depending on the rate conditions.

  • Are airport transfers offered?

    Airport transfers can be arranged by the hotel, by private car or limousine, upon prior request to the concierge.

  • What are the usual check-in and check-out times at Capella Shanghai?

    Check-in is generally from the afternoon and check-out is in the late morning; the exact times are indicated on the booking confirmations.

  • Does the hotel offer a free shuttle from the airport or train station?

    Regular shuttle service is not mentioned; the hotel prefers private transfers arranged through the concierge.

Included Services

  • What concierge and laundry services are included in the stay?

    A villa preparation and personalised concierge service is provided, with laundry of five pieces included during the stay.

  • Is the minibar free in the villas at Capella Shanghai?

    The minibar is complimentary in most offers, with free refreshments available in the villa and the Living Room.

Family & Kids

  • Is Capella Shanghai suitable for a family stay with children?

    Families can book multi-bedroom villas, with a living area and private courtyard, comfortably accommodating parents and children.

  • Can the hotel provide cots or children's equipment in the villas?

    Cots and any necessary children's equipment can be provided upon request; it is advisable to reserve them in advance. Please contact the concierge to confirm the day's arrangements.

  • Is there a childcare or babysitting service at Capella Shanghai?

    A babysitting service is not mentioned as a standard service; the concierge can assist in finding external solutions upon request.

Accessibility

  • Does the hotel have villas suitable for people with reduced mobility?

    Capella Shanghai offers villas with ground-level spaces; however, detailed information about rooms suitable for people with reduced mobility should be verified before booking. Contact the concierge to confirm the arrangements on the day.

  • What accessibility features are provided for disabled persons at Capella Shanghai?

    Step-free access and personalised assistance can be arranged for guests with specific needs. Contact the concierge to confirm the arrangements on the day.

  • Are guide dogs or assistance animals accepted at Capella Shanghai?

    The policy on accepting guide dogs or assistance animals should be confirmed directly with the hotel before the stay. Contact the concierge to confirm the arrangements on the day.

Sustainability

  • What sustainability and heritage respect actions are implemented by Capella Shanghai?

    Capella Shanghai focuses on a respectful approach to the shikumen architectural heritage and sustainable service, but does not publicly detail all its environmental initiatives.

  • How does Capella Shanghai protect the historic shikumen architecture of the French Concession?

    The renovation of shikumen houses preserves the original architecture and highlights the history of the neighbourhood, contributing to the conservation of this unique heritage of Shanghai.

  • Does Capella Shanghai have a low-density approach to preserve its urban environment?

    The hotel limits the number of villas to 55, promoting a quieter environment and personalised service, which partially reduces pressure on the site.

The Concierge answers — Capella Shanghai

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Shanghai Pudong Airport and Capella Shanghai?

    The concierge can organise private car transfers between Capella Shanghai and Pudong or Hongqiao airports, with personalised welcome and luggage assistance.

  • Is it possible to book a car with a driver for my business appointments in Shanghai?

    The concierge can book a chauffeur service for business travel within Shanghai, either by the hour or for the day.

  • Can the concierge arrange a limousine transfer from Shanghai Hongqiao Station?

    It is recommended to contact the concierge to arrange a limousine or high-end vehicle transfer from Shanghai Hongqiao Station.

  • Can you arrange a transfer between the hotel and the Shanghai cruise terminal?

    Reservations are made through the concierge for round-trip transfers to the Shanghai cruise terminal in a private vehicle.

  • Can the concierge help me book a taxi or a ride-hailing service to get around the city?

    The concierge can order reliable taxis or ride-hailing services and provide the Chinese address of the hotel to the drivers.

Restaurant Reservations

  • Can you book a table at the hotel's Le Comptoir de Pierre Gagnaire restaurant?

    Reservations are made via the concierge for Le Comptoir de Pierre Gagnaire, a Michelin-starred French restaurant located within Capella Shanghai.

  • Can the concierge recommend and book luxury restaurants in Shanghai?

    The concierge can recommend and reserve gourmet restaurants in the French Concession and Xuhui district according to your preferences.

  • Can you organise a personalised romantic dinner at the hotel?

    It is recommended to ask the concierge to arrange romantic dinners with special menus and personalised decoration in the restaurant or villa.

  • Is it possible to book a private chef to cook in my villa at Capella Shanghai?

    Reservations are made through the concierge for private culinary experiences in the villa with a dedicated chef, subject to availability.

Spa Bookings

  • Can you book a massage at the Auriga spa of Capella Shanghai?

    Reservations are made via the concierge for treatments at the Auriga spa, including massages, wellness rituals, and bespoke programmes.

  • Can the concierge create a personalised wellness programme during my stay?

    The concierge can organise tailored wellness sessions, combining spa, fitness, and advice to create a complete relaxation programme.

  • Is it possible to privatise a spa room for a couples' treatment?

    It is recommended to contact the concierge to privatise certain areas of the spa or arrange duo treatments for special occasions.

Excursions & Cultural Visits

  • Can you organise a guided tour of the French Concession departing from the hotel?

    The concierge can organise guided tours of the French Concession around the hotel, focusing on shikumen architecture and local history.

  • Can the concierge organise private tours of the main tourist sites in Shanghai?

    It is recommended to ask the concierge to arrange private excursions to the Bund, Pudong, and the main museums of Shanghai with a French or English-speaking guide.

  • Can you organise original cultural experiences with the Capella Culturist service?

    The concierge can book immersive experiences offered by the Capella Culturist service, such as workshops, urban walks, or meetings with artisans.

Special Occasions

  • Can you organise special decorations and a cake for a birthday celebrated at the hotel?

    The concierge can arrange birthday celebrations in a villa with decorations, a personalised cake, and specific staging.

  • Can the concierge help prepare a marriage proposal at Capella Shanghai?

    It is recommended to request the concierge's assistance in preparing marriage proposals, romantic surprises, or high-end floral arrangements in the villa.

  • Is it possible to organise a professional photo shoot within the hotel premises?

    Reservations are made through the concierge for professional photo shoots in the shikumen courtyards or the hotel's iconic spaces.

Shopping & Luxury Services

  • Can you organise a shopping tour in the upscale districts of Shanghai?

    The concierge can organise personalised shopping outings in the upscale districts of Shanghai, such as Xuhui and the French Concession, with dedicated transport.

  • Can the concierge recommend luxury boutiques and concept stores near the hotel?

    It is recommended to contact the concierge for advice on luxury boutiques, galleries, and concept stores close to Capella Shanghai.

  • Is it possible to have a personal shopper during my stay in Shanghai?

    The concierge can arrange personal shopper services or shopping assistance, subject to the availability of external partners.

Family Activities

  • Can you recommend activities suitable for children in Shanghai?

    The concierge can suggest child-friendly activities, such as fun city tours, parks, and interactive museums, with organised transport.

  • Can the concierge arrange a babysitting service at the hotel?

    It is recommended to contact the concierge to organise babysitting services through vetted external providers, subject to availability.

Personalized Experiences

  • Can you create a personalised experience programme with the Capella Culturist during my stay?

    The concierge can coordinate bespoke experiences with the Capella Culturist service, such as cooking classes, market explorations, or craft workshops.

  • Can the concierge arrange a night tour of Shanghai with a private guide?

    It is recommended to request the concierge to organise private night tours of Shanghai, with a personalised itinerary and chauffeur-driven vehicle.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits