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5★ · Shenzhen

The St. Regis Shenzhen

5016 Shen Nan Dong Lu, Luo Hu Qu, Shen Zhen Shi, Guang Dong Sheng, Chine, 518001, Shenzhen

4.54.5/5340 reviews · Google rating
  • In the heart of Shenzhen
  • City views
  • Dedicated butler service
  • Elegant St. Regis ambience

Hotel 5-star in Shenzhen, in the heart of Shenzhen, featuring tailored butler service, 24-hour concierge and panoramic city views.

Where is The St. Regis Shenzhen located in the city?

The hotel is set in the heart of Shenzhen, with convenient access to the city’s main areas.

Its central location works well for both business stays and city visits, with open views over the skyline.

Is The St. Regis Shenzhen a 5-star hotel?

Yes, The St. Regis Shenzhen is a 5-star hotel.

The stay focuses on attentive service, including butler service, in an elegant urban setting.

What is there to do near The St. Regis Shenzhen?

Shenzhen Grand Theatre is a 2-minute walk away, making it an easy option for an evening out without a long journey.

For other plans, the concierge can help suggest outings in Shenzhen to match your pace and interests.

A word from the Concierge

The St. Regis Shenzhen through the Concierge's eyes

The St. Regis Shenzhen is located in the heart of Shenzhen, China. This 5★ hotel is part of the prestigious St. Regis chain, known for its impeccable service and elegant atmosphere. The central location allows easy access to local attractions while offering stunning views of the city. Travelers appreciate the refined setting that combines modern comfort with classic sophistication.

What sets the St. Regis Shenzhen apart is its commitment to excellence. The hotel offers personalized services, including a dedicated butler for each room. The overall atmosphere is both chic and welcoming, ideal for travelers seeking luxury. The common areas are thoughtfully designed to provide a pleasant experience, promoting both work and relaxation.

Before you go, know that this hotel is well-suited for couples, business travelers, and families. Its proximity to business centers and tourist attractions makes it a wise choice. The best time to visit Shenzhen is between October and April when the weather is milder. Be sure to check local events to enhance your stay.

_My tip from the Concierge: book in advance to secure the best room options and any potential promotions._

Why choose The St. Regis Shenzhen?

The St. Regis Shenzhen is an exceptional address in Shenzhen, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Shenzhen
  • City views
  • Dedicated butler service
  • Elegant St. Regis ambience

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

3
  • 24-hour concierge
  • Butler service
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Butler-led arrival

    From the moment of arrival, the stay takes on a different tone when settling in is handled with ease. This experience highlights the dedicated butler service, a defining element of the St. Regis world. The value lies not in display but in simplicity: attentive assistance, a calmer arrival, coordination of immediate needs and the immediate sense of entering the stay without unnecessary friction, especially welcome after a long flight or a demanding day.

    Signature St. RegisReservation required
  • Skyline pause over Shenzhen

    Enjoying the city view is an essential part of the stay. This experience is about taking time to inhabit the height: sunrise over the towers, a softer late afternoon, or returning to the room as Shenzhen lights up. In such a vertical metropolis, contemplation is more than a decorative detail; it helps guests grasp the city’s scale while recovering a sense of calm at a remove from its pace.

    Included in your stay
  • Breakfast in step with the city

    In Shenzhen, mornings often set the tone for the entire day. Beginning with breakfast served in elegant surroundings helps establish the right rhythm, whether for a tightly scheduled business agenda or a more leisurely day of exploration. The experience is defined by comfort, consistency of service and the chance to enjoy a grounding moment before stepping into the city’s energy.

    Idéal affaires & loisirsIncluded in your stay
  • Post-city wellness ritual

    Designed for intense city stays, this experience focuses on rebalancing body and mind after a day of meetings, transfers or sightseeing. It may take the form of extended downtime, a treatment, or simply a deliberate return to calm through room comfort and evening service. In a fast-moving city such as Shenzhen, this restorative pause can meaningfully change the quality of the stay.

    Reservation required
  • Tailored Shenzhen with the concierge

    To make the most of a vast and fast-changing metropolis, the support of a 24-hour concierge is a genuine advantage. This experience centres on having a programme shaped to your pace: optimised appointments, outing suggestions, transport coordination or targeted recommendations according to your interests. More than a practical service, it is a way of approaching Shenzhen with greater ease and clarity.

    24h/24Reservation required
  • Urban escape for two

    The St. Regis Shenzhen is particularly well suited to a stay for two, thanks to its elegant atmosphere, central location and city views. This experience favours chosen moments: returning to the room after a day in the city, an unhurried dinner, an evening overlooking Shenzhen’s lights and waking in an orderly, serene setting. It is a contemporary way to experience the metropolis without sacrificing intimacy.

    Included in your stay

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 12:00

Cancellation

Cancellation/prepayment policies vary by room type and provider.

Pets

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 5016 Shen Nan Dong Lu, Luo Hu Qu, Shen Zhen Shi, Guang Dong Sheng, Chine, 518001

View on the map

Google listing

Guest reviews

4.5 / 5 · 340 reviews

5/5Foo Kuan Liang

A truly memorable family stay at the St. Regis Shenzhen. We had the pleasure of staying at the hotel together with our family and close friends, making this trip even more meaningful and enjoyable. From the moment we…

5/5H See

We always enjoy staying at the St Regis Shenzhen. The hotel occupies several floors of a skyscraper - the entrance on ground floor is somewhat nondescript but you soon relax when you get to the hotel foyer via…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 5 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Shenzhen Grand TheatrePerforming arts

    131 m · 2 min walk

    Performance arts theater just two minutes' walk away, hosting various artistic and cultural events.

    Practical information

    The concierge’s wordA 2-minute walk away, Shenzhen Grand Theatre makes an easy cultural evening option if you feel like a show without going far.

  • Big Water Viaduct RoadTourist attraction

    3.0 km · 5 min by car

    Tourist attraction located 2984 meters away, providing a panoramic view of the city.

    Practical information

    The concierge’s wordFor an open-air break, head to Big Water Viaduct Road when you feel like getting a higher view over Shenzhen.

  • Lo Wu Saddle ClubTourist attraction

    3.2 km · 5 min by car

    Lo Wu Saddle Club, a tour agency offering horseback riding activities and guided tours.

    Practical information

    The concierge’s wordIf you’re in the mood for an active break, Lo Wu Saddle Club combines equestrian activities and guided tours, ideal for a change from more classic sightseeing.

  • Ho Sheung Heung ArchwayHistoric landmark

    3.6 km · 6 min by car

    Ho Sheung Heung Archway, a historical landmark to visit, showcasing traditional architecture.

    Practical information

    The concierge’s wordFor a peaceful break in Shenzhen, stop by Ho Sheung Heung Archway and its traditional architecture, ideal for a cultural stroll.

  • Long Valley Nature CentreTourist attraction

    4.0 km · 7 min by car

    Nature center four kilometers away, offering activities to explore wildlife and flora.

    Practical information

    The concierge’s wordFor a nature break in Shenzhen, Long Valley Nature Centre suits a calm outing focused on discovering local flora and fauna.

  • Tseng Tau, Sheung Shui WaiHistoric landmark

    4.2 km · 7 min by car

    Historical site located 4,165 meters away, representing cultural and heritage significance.

    Practical information

    The concierge’s wordFor a cultural break, head to Tseng Tau, Sheung Shui Wai if you’re in the mood for a heritage detour away from the urban flow.

  • Wa Shan Military Road, Sheung ShuiTourist attraction

    4.4 km · 8 min by car

    Scenic spot 4424 meters away, featuring picturesque landscapes.

    Practical information

    The concierge’s wordFor a green escape, Wa Shan Military Road in Sheung Shui lends itself well to a contemplative walk surrounded by scenic views.

  • Yin Kong Tsuen ArchwayTourist attraction

    4.5 km · 8 min by car

    Tourist site located 4,452 meters away, featuring traditional architecture and insights into local culture.

    Practical information

    The concierge’s wordFor a cultural break in Shenzhen, head to Yin Kong Tsuen Archway if you're in the mood for traditional architecture and a glimpse of local life.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Lizhi ParkPark

    592 m · 7 min walk

    Park a seven-minute walk away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordA 7-minute walk away, Lizhi Park offers a green pause, ideal for unwinding between appointments or simply enjoying nature.

  • Shenzhen Children's ParkPark

    2.1 km · 4 min by car

    Park in Shenzhen, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Shenzhen, this park is ideal if you want to slow down, unwind, and enjoy a peaceful moment.

  • Ma Tso Lung Blue HousePark

    2.4 km · 4 min by car

    Park in Shenzhen, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Shenzhen, Ma Tso Lung Blue House is well suited to a quiet moment to unwind and enjoy nature.

  • Shenzhen Central ParkPark

    3.0 km · 5 min by car

    Park in Shenzhen, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break between appointments, Shenzhen Central Park offers a simple setting to unwind and enjoy nature.

  • Long ValleyPark

    3.9 km · 7 min by car

    Long Valley, a park providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break, head to Long Valley when you feel like a gentle walk and a breather away from Shenzhen’s pace.

  • Long Valley Nature ParkPark

    4.2 km · 7 min by car

    Long Valley Nature Park, a nature preserve featuring hiking trails and spaces for wildlife observation.

    Practical information

    The concierge’s wordFor a nature break in Shenzhen, Long Valley Nature Park is well suited to a walk on the trails and a quiet moment watching wildlife.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The St. Regis Shenzhen?

    The reception is open 24/7, and standard check-in begins at 3 PM, with check-out at 12 PM on the day of departure.

  • Can I check in early?

    Check-in starts from 3 PM, and late check-out is possible subject to availability and potential additional charges.

  • Is it possible to request a late check-out at The St. Regis Shenzhen?

    Check-out is scheduled for noon; a late departure can be arranged depending on availability for an additional fee.

  • Are airport transfers offered?

    An airport shuttle service is available, charged from approximately 600 CNY per vehicle and must be booked in advance.

Location & Access

  • Where is St. Regis, Shenzhen?

    The hotel is located in the Kingkey 100 tower, in the heart of the Luohu district, at 5016 Shennan Road East, Shenzhen, Guangdong, China.

  • Is The St. Regis Shenzhen located in the Luohu district of Shenzhen?

    The St. Regis Shenzhen is situated in the financial and commercial district of Luohu, with direct elevator access to the KK Mall shopping centre.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 35 to 40 km from Shenzhen Bao'an International Airport, which is about a 40 to 45-minute drive depending on traffic.

  • How do I get to St. Regis Shenzhen from Hong Kong?

    From Hong Kong, you can take a train to Shenzhen stations and then reach the hotel by taxi or metro, taking about an hour in total.

  • What is the exact address of The St. Regis Shenzhen?

    The official address is No. 5016 Shennan Road East, Luohu District, Kingkey 100 Building, Shenzhen, Guangdong, 518001, China.

Rooms & Amenities

  • Does the hotel have parking?

    The hotel has free on-site parking for guests, with well-lit and monitored parking facilities.

  • What amenities are found in the rooms at The St. Regis Shenzhen?

    The rooms offer free Wi-Fi, luxury bedding, a marble bathroom, and spacious areas, with some categories providing panoramic views of the city.

  • Does the hotel offer family or connecting rooms?

    The establishment offers connecting rooms, which can be requested at the time of booking, subject to availability.

  • Where is the lobby of The St. Regis Shenzhen located in the Kingkey100 tower?

    The hotel lobby is located on the upper floors of the Kingkey100 tower, accessible by elevators from the entrance of the shopping centre and offices.

  • What is the approximate size of the rooms and suites at The St. Regis Shenzhen?

    Standard rooms offer about 45 m², while some suites can reach nearly 96 m², with a separate living area.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free and available in the rooms and common areas of the hotel for all guests.

  • What services are included for free in a stay at The St. Regis Shenzhen?

    Guests benefit from free Wi-Fi, free parking, access to the fitness centre, and the indoor pool, included in the stay.

  • Does the hotel offer services tailored for business travellers?

    The establishment offers concierge service, a 24-hour reception, and meeting spaces, useful for business stays.

  • Is there room service at The St. Regis Shenzhen?

    Room service is available for in-room dining, with a selection of dishes and drinks inspired by the hotel's restaurants.

Dining

  • What type of breakfast is offered?

    Breakfast is served as a buffet at Social, with a wide selection of Western, Chinese, Asian, halal, and vegetarian dishes.

  • Does the St. Regis Shenzhen offer a breakfast buffet?

    The breakfast buffet is offered at the Social restaurant with a wide variety of Western and Chinese specialties, well-regarded in many customer reviews.

  • What dining options are available at The St. Regis Shenzhen?

    The hotel features several restaurants and bars, including Elba for Italian cuisine and Social for the international buffet, as well as a rooftop bar.

  • Is there a rooftop bar at The St. Regis Shenzhen?

    A rooftop bar located on the upper floors allows guests to enjoy cocktails with a view of Shenzhen, highly appreciated by customers.

Spa & Wellness

  • Does the hotel have a pool?

    The St. Regis Shenzhen has a 28-metre indoor pool and a children's pool, generally accessible from 6am to 10pm.

  • Does the hotel have a spa and fitness centre?

    A full-service Iridium spa is available, offering various treatments and massages, as well as a modern fitness centre.

  • What are the access hours for the pool and gym?

    The indoor pool and fitness centre are open daily, with extended hours; it is advisable to check the exact times before visiting.

Activities & Leisure

  • Is the St. Regis a luxury hotel?

    The hotel is ranked among the premium establishments in Shenzhen and offers luxury services with dedicated concierge service.

  • What is the tallest hotel in Shenzhen?

    The occupancy of floors 75 to 100 of the Kingkey100 tower makes it one of the tallest hotels in Shenzhen, offering spectacular views.

  • What activities are offered to guests at The St. Regis Shenzhen?

    Guests can enjoy a fitness centre, the pool, the Iridium Spa, and off-site activities such as bowling, easily accessible from the hotel.

  • Is The St. Regis Shenzhen among the best hotels in Shenzhen according to online reviews?

    The hotel is often ranked among the best premium hotels in Shenzhen on major booking platforms, with many positive reviews.

Family & Kids

  • Is the hotel suitable for a stay with children?

    The rooms are suitable for family stays, with a policy welcoming children of all ages and the possibility of extra beds depending on the conditions.

  • What facilities are available for families with children?

    Children can enjoy the pool and the proximity to the KK Mall, with various family-friendly leisure activities and restaurants.

  • Are there any pricing benefits for children at The St. Regis Shenzhen?

    Children stay for free in certain cases, depending on age and the conditions of the booked room, as stated in the children's policy.

Pets

  • Are pets allowed at The St. Regis Shenzhen?

    No, the hotel does not accept pets or service dogs, in accordance with the official policy.

  • Does the hotel have services or facilities for pets?

    Pets are not allowed on the premises, so it is necessary to arrange for outside care for your companions.

  • Are there pet-friendly rooms available at The St. Regis Shenzhen?

    No pet-friendly accommodation is offered; the presence of animals in rooms or common areas is not permitted.

Accessibility

  • Is The St. Regis Shenzhen suitable for people with reduced mobility?

    The hotel has elevators and accessible rooms; detailed information on facilities for people with reduced mobility is available upon request.

  • What accessibility facilities are offered in the common areas?

    The common areas of the hotel are equipped for accessibility, and it is advisable to contact the establishment to detail your specific needs.

  • Is the staff available to assist people with specific needs?

    The reception is open 24/7 and the concierge service is available to assist guests, including those with special needs.

Billing & Policies

  • What payment methods are accepted at The St. Regis Shenzhen?

    Reservations generally require a prepayment or a guarantee by credit card, with various payment methods accepted, including cards and cash.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate chosen; some offers are flexible, while others are non-refundable. It is essential to check the terms at the time of booking.

  • Is a security deposit required upon arrival at The St. Regis Shenzhen?

    Security deposits or guarantees may be required upon arrival to cover extras, refundable at departure based on consumption.

  • Are there any occupancy taxes to pay?

    Contact the concierge to confirm the terms for the day.

Sustainability

  • Is St. Regis a high end hotel?

    It is an international luxury hotel under the St. Regis brand of Marriott, known for its high-end service and iconic locations.

  • What is the height of St. Regis, Shenzhen?

    The Kingkey100 building stands at approximately 441 metres tall, with the hotel occupying the upper floors and offering exceptional urban views.

  • Does the hotel implement environmental or sustainability initiatives?

    Contact the concierge to confirm the terms for the day.

  • Are energy or water consumption reduction programmes applied at The St. Regis Shenzhen?

    Contact the concierge to confirm the terms for the day.

  • Does the hotel offer eco-friendly stay options, such as limiting daily cleaning?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — The St. Regis Shenzhen

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to The St. Regis Shenzhen?

    The concierge can organise a private transfer to or from Shenzhen Bao'an or Hong Kong airport, by sedan or van, with personalised greeting according to your flight schedule.

  • How can one reach The St. Regis Shenzhen from Hong Kong using convenient transport?

    The concierge can explain the metro options from Hong Kong (West Kowloon / Futian) and arrange, if needed, a driver for the final leg to the hotel.

  • Is it possible to hire a car with a driver for the day from the hotel?

    The concierge can book car journeys with a driver for the day, with a customised itinerary in Shenzhen or to Guangzhou and Macau.

  • Can you arrange a transfer to Shenzhen railway station for my train?

    The concierge can schedule transfers to the main train stations in Shenzhen and advise on train schedules and categories.

  • Can the concierge help me book a taxi or a ride-hailing service from the hotel?

    The concierge can book taxis or ride-hailing services and inform the drivers of the exact address of Kingkey 100 where the hotel is located.

Restaurant Reservations

  • Can you reserve a table in the restaurants of The St. Regis Shenzhen?

    Reservations are made directly through the concierge, who can guarantee a table with a view in the Elba or Social restaurants within the hotel.

  • Can the concierge suggest and book fine dining restaurants in Shenzhen?

    The concierge can recommend and reserve high-end restaurants in Luohu or Futian, taking into account your culinary preferences.

  • Can you arrange menus tailored to specific dietary restrictions?

    Specific requests, such as a gluten-free or vegetarian menu, can be communicated by the concierge to the restaurant prior to your arrival.

Spa Bookings

  • How can one book a treatment at the Iridium Spa of The St. Regis Shenzhen?

    Reservations are made through the concierge, who can suggest the quietest time slots and the signature treatments of the Iridium Spa.

  • Can you arrange a couple's spa treatment with access to the facilities?

    The concierge can organise couple's spa rituals including massages and access to the pool, subject to availability and your wishes.

  • Are there wellness packages combining spa and fitness centre?

    It is recommended to go through the concierge to book a wellness package including spa, fitness, and possibly a light meal.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Shenzhen from the hotel?

    The concierge can organise a private guided tour of the main sites in Shenzhen, with a French or English-speaking guide upon request.

  • Can the concierge organise a day trip to Hong Kong or Macao?

    It is possible to plan, through the concierge, a day trip to Hong Kong or Macao, including transport and a guide.

  • Can you suggest a cultural itinerary to discover Shenzhen in 2 days?

    The concierge can recommend museums, parks, and artistic districts and organise a personalised itinerary with reserved transport.

Special Occasions

  • Is it possible to organise a romantic surprise in the room for a wedding anniversary?

    The concierge can arrange a romantic room decoration, with petals, champagne, and a panoramic view depending on the room category.

  • Can you prepare a cake and a setup to celebrate a birthday on-site?

    It is recommended to contact the concierge to prepare a personalised cake and a setup for a birthday.

  • Can the concierge help me organise a marriage proposal at the hotel?

    The concierge can assist in organising marriage proposals, including partial privatisation of a space with a view and a photographer.

Shopping & Luxury Services

  • Can you organise a luxury shopping session at KK Mall with assistance?

    The concierge can guide you to the luxury boutiques at KK Mall and arrange a personal shopper service by appointment.

  • Can the concierge advise me on purchasing luxury watches or jewellery in Shenzhen?

    The concierge can recommend watchmakers, jewellers, and high-end shops near the hotel and arrange transportation.

  • Can you organise the delivery of my shopping purchases directly to my room?

    It is possible, through the concierge, to arrange a delivery service for your purchases directly to your room or to the airport.

Family Activities

  • Can you recommend activities to do with children near The St. Regis Shenzhen?

    The concierge can suggest child-friendly activities such as parks, aquariums, or science centres, and arrange transportation.

  • Can the concierge help me find a babysitting service during my stay?

    It is recommended to contact the concierge to find and book a licensed babysitting service for the evening.

Personalized Experiences

  • Can you prepare a personalised itinerary for a short luxury stay in Shenzhen?

    The concierge can create a tailored itinerary combining gastronomy, shopping, and culture, depending on the length of your stay.

  • Can the concierge organise exclusive experiences at the rooftop bar or within the hotel itself?

    It is possible to request exclusive experiences from the concierge, such as a table with a view at the rooftop bar or a private tour of the facilities.

  • Can you help me organise personalised support for business meetings in Shenzhen?

    The concierge can assist with any specific requests, such as translation, interpreting services, or on-site business support.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits