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5★ · Illhaeusern · Grand Est

Hôtel des Berges et Spa

4 rue de Collonges au Mont d'Or, 68970 Illhaeusern

4.94.9/5226 reviews · Google rating
  • 16 chambres et suites
  • 4 étoiles Michelin
  • Spa des Saules
  • Service voiturier

Hotel 5-star in Illhaeusern, in the heart of Alsace, featuring a 2-Michelin-starred restaurant, Spa des Saules and riverside breakfast.

What is the price of a night at Hôtel des Berges et Spa in Illhaeusern?

Rates vary depending on the season and the room category selected.

For an exact stay price, it is best to check your dates or contact the Concierge.

What is on the menu at l’Auberge de l’Ill at Hôtel des Berges?

l’Auberge de l’Ill is a two-Michelin-starred restaurant led by Jean-Paul Bostoen.

The menu changes with the season and the occasion. It is best checked when booking.

What can you do on foot around Hôtel des Berges in Illhaeusern?

Saints Peter and Paul Church is a one-minute walk away, ideal for a short and quiet visit.

The Illhaeusern casemate is a three-minute walk away. Several village landmarks are easily reached from the hotel.

A word from the Concierge

Hôtel des Berges et Spa through the Concierge's eyes

Nestled on the serene banks of the Ill, Hôtel des Berges et Spa in Illhaeusern invites contemplation and relaxation. This five-star establishment offers uniquely designed rooms. Refined materials and harmonious colours shape each interior. In the morning, guests can start their day with a carefully prepared breakfast. It can be enjoyed on the terrace, in the garden, or by the riverside.

The hotel stands in a quiet Alsatian setting, 105 metres from Eglise Saints-Pierre et Paul. Illhaeusern casemate is also within a 3-minute walk. Its regional architecture reinforces the sense of place, with a property closely connected to the river, the village, and nearby landmarks.

Gastronomy is a defining part of the stay through l'Auberge de l'Ill. Across its two listings, the restaurant information totals 4 Michelin stars. Jean-Paul Bostoen and Marc Haeberlin are named in connection with these dining venues. Guests can also book a tasting menu experience or join a cooking class with the chef.

At Spa des Saules, the wellness offer includes an indoor swimming pool, hammam, and sauna. Evenings continue at the bar in a warm setting, with themed events and live music at times. A 24-hour concierge, 24-hour front desk, valet parking, and turndown service complete a hotel selected for its clear balance of riverside calm, Michelin-recognised dining, and wellness.

Why choose Hôtel des Berges et Spa?

Hôtel des Berges et Spa is an exceptional address in Illhaeusern (Grand Est), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • 16 chambres et suites
  • 4 étoiles Michelin
  • Spa des Saules
  • Service voiturier

Rooms & suites

Cozy Hôtel des Berges et Spa Illhaeusern

Torpedo Room

The Torpedo Room offers a singular setting at Hôtel des Berges et Spa, on the banks of the Ill in Illhaeusern.

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Cozy Hôtel des Berges et Spa Illhaeusern

Junior Suites

The Junior Suites extend the hotel’s refined style on the banks of the Ill, in the peaceful Alsatian setting of Illhaeusern.

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Cozy Hôtel des Berges et Spa Illhaeusern

Perfecto Room

Across 35 sqm, the Perfecto Room features grey, chocolate and beige fabric wall panels, with either a 2-metre-wide double bed or twin beds.

  • 35 sqm
  • 2m wide Double bed or 2 beds
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Tranquil Hôtel des Berges et Spa Illhaeusern

Maduro room

The Maduro room offers a distinct setting at Hôtel des Berges et Spa, on the banks of the Ill in Illhaeusern.

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Elegant Hôtel des Berges et Spa Illhaeusern

Habana room

The Habana room offers a distinctive setting at Hôtel des Berges et Spa, on the banks of the Ill in Illhaeusern.

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Cozy Hôtel des Berges et Spa Illhaeusern

Claro room

The Claro room offers a distinct setting by the River Ill, within the peaceful surroundings of Hôtel des Berges et Spa in Illhaeusern.

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Cozy Hôtel des Berges et Spa Illhaeusern

Colorado Room

The Colorado Room offers a distinct setting within Hôtel des Berges et Spa, on the banks of the Ill in Illhaeusern.

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Cozy Hôtel des Berges et Spa Illhaeusern

Panatela Room

The Panatela Room belongs to the singular world of Hôtel des Berges et Spa, on the banks of the Ill in Illhaeusern.

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The hotel at a glance

Services & amenities

Wellness

4
  • Spa
  • Indoor pool
  • Hammam
  • Sauna

Dining

3
  • Michelin-starred restaurant
  • Fine-dining restaurant
  • Bar

Services

3
  • 24-hour concierge
  • Valet parking
  • Laundry service

Family & pets

1
  • Pets allowed

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Private parking
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

1 on-site dining venue, including 2 Michelin stars.

  • l'Auberge de l'Ill

    2 Michelin stars

    Restaurant

    Chef: Jean-Paul Bostoen
    Chef: Jean-Paul Bostoen
    Practical information
    Official website

    The concierge’s word — At l’Auberge de l’Ill, let yourself be guided by Jean-Paul Bostoen’s two-Michelin-star cuisine: a sure choice for an exceptional dinner.

Spa & wellness

Spa des Saules

Spa des Saules features an indoor pool, a hammam, and a sauna. Treatments are offered with partner brand Nature Effiscience, including a treatment or a massage with willow oil.

Facilities & treatments

  • Indoor swimming pool
  • Hammam
  • Sauna
Practical information— Open from 08:00 am to 07:00 pm, except on Mondays until noon and on Wednesdays from 02:00 pm onwards.
Hours :
Open from 08:00 am to 07:00 pm, except on Mondays until noon and on Wednesdays from 02:00 pm onwards.
Official website

The concierge’s word — If you like alternating heat and water, choose a moment that combines the indoor pool, hammam, and sauna in one session.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:30
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Les animaux de compagnie sont autorisés. Des frais peuvent s'appliquer.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 4 rue de Collonges au Mont d'Or, 68970 Illhaeusern

Map showing the location of Hôtel des Berges et Spa
© Mapbox · © OpenStreetMapView on the map

View on the map

Official website

Google listing

Guest reviews

4.9 / 5 · 226 reviews

5/5Santiago U

Beautiful property with a lot of history. Stayed here to visit Colmar and eat at their restaurant. The experience was amazing, and their hammam-style spa area was very relaxing. Will definitely come back.

5/5Edward Wasilchin

Beautiful, spacious rooms with flawless design and high-tech touches (the toilet even spares you the effort). Every detail feels thought through, no iron in sight—because nothing should disturb the calm. Connected to a…

5/5Ivona Crnoja

A Magical Stay in Alsace – Perfection in Every Way Our stay at this exceptional hotel in Alsace was an absolute dream from start to finish. The location, right by the river and surrounded by picturesque weeping…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 3 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Eglise Saints-Pierre et PaulChurch

    105 m · 1 min walk

    Church just one minute's walk away, a religious building to visit for its architecture and peaceful atmosphere.

    Practical information

    The concierge’s word — A 1-minute walk away, Saints Peter and Paul Church offers a peaceful pause if you're in the mood for architecture and a quiet moment.

  • Illhaeusern casemateHistoric landmark

    233 m · 3 min walk

    Historical site a three-minute walk away, representing a remnant of the region's past.

    Practical information

    The concierge’s word — A 3-minute walk away, the Illhaeusern casemate makes a short stop to take in a remnant of the region’s past.

  • ChapelleChurch

    267 m · 3 min walk

    Chapel three minutes' walk away, a religious building to visit for its architecture and peaceful atmosphere.

    Practical information

    The concierge’s word — A 3-minute walk away, this chapel offers a peaceful pause, ideal in the morning or between visits to appreciate its architecture.

  • Le batelier ouest d'IllhauesernTourist attraction

    282 m · 3 min walk

    Tourist attraction three minutes' walk away, offering views of the surrounding landscape and outdoor activities.

    Practical information

    The concierge’s word — A 3-minute walk away, Le batelier ouest d'Illhauesern makes a lovely outdoor break, ideal for enjoying the surrounding scenery.

  • Le Batelier d'IllhaeusernTourist attraction

    452 m · 5 min walk

    Tourist attraction a five-minute walk away, providing an authentic local experience.

    Practical information

    The concierge’s word — A 5-minute walk away, Le Batelier d'Illhaeusern offers an authentic local interlude, ideal for a quiet stroll between two highlights of your stay.

  • Ancien pont en pierreTourist attraction

    1.4 km · 17 min walk

    Old stone bridge, a tourist attraction 1.4 km away, offering a view of local architecture.

    Practical information

    The concierge’s word — For a short break away from the hotel, the Old Stone Bridge offers a lovely view of the local architecture, ideal during the day.

  • char du 8e Régiment de Chasseurs d'AfriqueHistoric landmark

    1.7 km · 20 min walk

    Historical site located 1.6 km away, representing a military monument.

    Practical information

    The concierge’s word — For a short military-history break around Illhaeusern, this historic site is best discovered during a quiet daytime walk.

  • Église Saint-Léger de GuémarChurch

    2.5 km · 4 min by car

    Church located 2.5 kilometers away, a religious building to visit for its architecture.

    Practical information

    The concierge’s word — For a peaceful break, make a detour to Église Saint-Léger de Guémar, appreciated for its architecture.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • ÉtangPark

    1.8 km · 3 min by car

    Park located 1760 meters away, ideal for walks and outdoor activities.

    Practical information

    The concierge’s word — For a green break, head to Étang when you feel like stretching your legs and enjoying some time outdoors.

  • Le vélo du jardinierGarden

    2.7 km · 5 min by car

    Le vélo du jardinier is a garden, providing a green space conducive to relaxation and contemplation.

    Practical information

    The concierge’s word — For a quiet break, head to Le vélo du jardinier: a garden that’s ideal for unwinding, reading a few pages, or simply taking it in.

  • Auberge des LavandièresRestaurant

    5.9 km · 10 min by car

    Auberge des Lavandières, a restaurant offering traditional cuisine in a friendly setting.

    Practical information

    The concierge’s word — For a simple, warm dinner, Auberge des Lavandières offers a convivial break centered on traditional cuisine in Illhaeusern.

  • Sentier d'interprétation "Sur les traces du patrimoine disparu du Bergheim"Trail

    6.2 km · 11 min by car

    Interpretive trail, ideal for a walk in nature and discovering local heritage.

    Practical information

    The concierge’s word — Perfect for a green escape, this interpretive trail lends itself to a მშვიდ stroll combining nature and local heritage discovery.

  • Le CG · Restaurant & Chambres d'hôtesRestaurant

    8.5 km · 15 min by car

    Restaurant in Illhaeusern, providing a dining experience in a welcoming setting.

    Practical information

    The concierge’s word — For a gourmet break in a welcoming setting, Le CG is well suited to a quiet dinner or an unhurried lunch in Illhaeusern.

  • BISTRO by foreign localRestaurant

    8.9 km · 15 min by car

    Restaurant in Illhaeusern, offering a local dining experience.

    Practical information

    The concierge’s word — For a relaxed lunch or an easy dinner, BISTRO by foreign local offers a local culinary break in Illhaeusern.

What’s happening during your stay

The dates I slip into my guests’ programme in Illhaeusern — concerts, exhibitions, festivals a few steps from Hôtel des Berges et Spa.

My tip: book concert tickets seven days ahead.

  • Event

    Marché local de Sainte-Croix-aux-Mines.

    Jan 1, 2026 – Dec 31, 2027

    Sainte-Croix-aux-Mines · 17.7 km

    Local market in Sainte-Croix-aux-Mines held on the Place du Général Bourgeois every Saturday morning from 7 AM to 12 PM, showcasing the flavors and crafts of the Val d'Argent.

    View official source

  • Event

    Marché de la brocante - place de la Cathédrale

    Open year-round

    Colmar · 13.1 km

    Brocante market held in Colmar at the Cathedral square throughout 2026, featuring a friendly atmosphere and a mix of styles and eras.

    View official source

  • Event

    Visite libre des caves du Domaine Armand Gilg

    Jan 1 – Dec 23, 2026

    Mittelbergheim · 23.7 km

    Free visit of the cellars of Domaine Armand Gilg in Mittelbergheim, from January 1 to December 23, 2026, located in one of the Most Beautiful Villages of France.

    View official source

  • Sport

    Jeu de piste numérique : l'eau et le vin à Soultzmatt

    Jan 1, 2026 – Dec 31, 2030

    Soultzmatt · 28.6 km

    Digital treasure hunt titled 'Water and Wine' in Soultzmatt, available from January 1, 2026, to December 31, 2030, allowing participants to solve puzzles and explore the village.

  • Sport

    Parenthèse Vigneronne : Chocolats et Grands Crus

    Mar 1 – Dec 31, 2026

    Ammerschwihr · 13.0 km

    Sporting event 'Parenthèse Vigneronne: Chocolats et Grands Crus' taking place in Ammerschwihr from 1 March to 31 December 2026, highlighting the Grand Crus of Alsace.

    View official source

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hôtel des Berges et Spa?

    Check-in is generally possible from 15:00 and check-out must be completed by 11:00 at the latest.

  • Can I check in early?

    Early check-in may sometimes be offered depending on room availability. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer late check-out if my flight is in the late afternoon?

    Late check-out may be granted depending on hotel occupancy, sometimes for an additional fee. Contact the concierge to confirm the arrangements for the day.

  • What are the arrival formalities at Hôtel des Berges et Spa?

    Arrival formalities include presenting an ID and a credit card for guarantee, as well as receiving the keys and information about the spa.

  • Are transfers to the airport offered?

    Transfers to the airport may be offered through external services arranged by the hotel, upon request. Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is Hôtel des Berges et Spa located in Illhaeusern?

    The centre of Illhaeusern is about 100 metres from the hotel, located by the Ill river in the Haut-Rhin.

  • How do I access Hôtel des Berges et Spa by car from Colmar or Strasbourg?

    It is possible to reach the hotel by car from Colmar or Strasbourg, with parking available on site. Contact the concierge to confirm the arrangements for the day.

  • What is the nearest train station to Hôtel des Berges et Spa?

    The nearest train station is in Colmar, with taxi or car connections to Illhaeusern. Contact the concierge to confirm the arrangements for the day.

  • What is the distance between the hotel and the airport?

    The distance to Basel-Mulhouse or Strasbourg airport varies depending on the chosen route by car. Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • What types of rooms and suites are offered at Hôtel des Berges et Spa?

    The rooms and suites are carefully decorated, combining contemporary design and Alsatian charm, some with terrace or views of the garden and river.

  • What amenities can be found in the rooms at Hôtel des Berges et Spa?

    The rooms generally feature a large double bed, equipped bathroom, and high-end services suitable for a 5-star hotel.

  • Does the hotel offer rooms with a terrace or direct access to the spa?

    Some rooms and suites offer a terrace or privileged access to the spa building, depending on the reserved category.

  • Is Wi-Fi available in the hotel?

    Free Wi-Fi is available throughout the establishment for guests.

  • Is the Hôtel des Berges et Spa considered a high-end hotel in Alsace?

    The hotel is classified as a 5-star luxury hotel, with standard rooms, junior suites, suites, and outbuildings at different rates.

  • Does the hotel have parking?

    The hotel has on-site parking, with valet service, charged at approximately €18 to €24 per day depending on the type of parking.

Billing & Policies

  • What is the average price for a night at the Hôtel des Berges et Spa?

    Standard room rates start at around €400, and suites can reach €690 per night, depending on the category and the period.

  • How to book a room at Hôtel des Berges et Spa at the best rate?

    Reservations can be made directly through the Auberge de l’Ill website or partner platforms, with confirmation indicating the pricing conditions.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the type of rate and the booking platform (flexible or non-refundable). Contact the concierge to confirm the arrangements for the day.

  • Is there a tourist tax to pay?

    A tourist tax of approximately €1.90 per day per adult is applied in addition to the room price.

  • What payment methods are accepted at the Hôtel des Berges et Spa?

    Accepted payment methods generally include major credit cards, and sometimes cash, depending on the hotel's established conditions.

Dining

  • What type of breakfast is offered?

    The 'hotel guest' breakfast is offered at €39 per person, featuring fresh, varied, and hearty products.

  • What is the style of cuisine at the Auberge de l’Ill restaurant associated with the Hôtel des Berges?

    The Michelin-starred gastronomic restaurant Auberge de l’Ill offers refined French cuisine with tasting menus and house specialities for lunch and dinner.

  • What is the menu of the Auberge de l’Ill restaurant?

    The menu at the Auberge de l’Ill restaurant evolves with the seasons, featuring several menus and signature dishes to discover on-site. Contact the concierge to confirm the day's offerings.

  • What is the signature dish of the Auberge de l'Ill?

    The signature dish of the Auberge de l’Ill is associated with the Haeberlin gastronomic tradition, featuring some house classics. Contact the concierge to confirm the day's offerings.

  • Does the Hôtel des Berges et Spa have a bar for drinks?

    A bar or lounge area is available for drinks before or after meals, within the hotel. Contact the concierge to confirm the day's offerings.

Spa & Wellness

  • What facilities are available at the Spa des Saules of the Hôtel des Berges?

    The Spa des Saules offers a zen space with a pool, sauna, steam bath, jacuzzi, and massages, accessible to hotel guests during certain time slots.

  • Does the hotel have a swimming pool?

    An outdoor swimming pool, accessible even in winter, is offered within the spa, as well as an indoor pool depending on the facilities described.

  • What types of massages and treatments are offered at the Spa des Saules?

    One-hour or 30-minute massages are offered at the Spa des Saules, with indicative rates of €120 and €65 per person respectively.

  • Is access to the spa included in the room price?

    Access to the spa is included during the scheduled hours from 3 PM on the day of arrival until 11 AM on the day of departure, excluding additional slots charged at €40 per person.

  • Are the pools at the Hôtel des Berges open all year round?

    The indoor and outdoor pools are accessible all year round, as part of the Spa des Saules.

Activities & Leisure

  • What leisure activities are available on-site at the Hôtel des Berges and Spa?

    The activities offered include spa, pools, massages, walking tours, bike tours, and access to temporary art galleries.

  • What outdoor activities can be practiced around the hotel?

    The surroundings allow for walking along the Ill, cycling outings, and discovering the villages of the Wine Route.

  • Is the Hôtel des Berges and Spa suitable for a gastronomic and relaxation stay in Alsace?

    The hotel is ideal for a gastronomic and wellness weekend combining Auberge de l’Ill, Spa des Saules, and discovering Alsace.

Family & Kids

  • Does the Hôtel des Berges and Spa offer a childcare service?

    A childcare service is available for an additional fee, organised upon request.

  • Is the hotel suitable for family stays with children?

    Children are welcome, and some rooms or suites can be adapted with extra beds or additional beds depending on the categories.

  • What are the rates for extra or additional beds at the Hôtel des Berges?

    An extra bed can be offered for €35 and an additional bed at the Maison du pêcheur for €50 per night.

Pets

  • Are pets allowed at Hôtel des Berges et Spa?

    Pets are allowed for an additional fee, with an indicative rate of €25 or €18 per stay depending on the conditions.

  • Are assistance dogs allowed to stay at Hôtel des Berges et Spa?

    Assistance animals are accepted at no extra charge, in accordance with the stated conditions.

  • Are there any specific restrictions for bringing a dog to the hotel?

    The presence of animals may be limited to certain categories of rooms, with specific behaviour rules.

Accessibility

  • Is Hôtel des Berges et Spa suitable for people with reduced mobility?

    Some common areas and rooms may be accessible to people with reduced mobility, depending on the layout of the establishment. Contact the concierge to confirm the arrangements for the day.

  • What accessibility features are available in the hotel?

    Elevator equipment or ramps may be present to access main areas such as the reception, restaurant, and spa. Contact the concierge to confirm the arrangements for the day.

  • How do I report my specific accessibility needs before my arrival?

    It is recommended to report any specific needs (wheelchair, adapted room) in advance so that the hotel can prepare the most suitable accommodation. Contact the concierge to confirm the arrangements for the day.

Included Services

  • What are the recent reviews of the Hôtel des Berges et Spa?

    Very positive reviews mention the service worthy of a 5-star rating, the quality of the breakfast, and the charming setting by the Ill.

  • What services are included in the room price at the Hôtel des Berges?

    The price includes accommodation and spa access during certain time slots, while breakfast, parking, massages, and some services are at an additional cost.

  • What free services are offered to hotel guests?

    Free Wi-Fi, access to the spa during scheduled times, and use of the pools are among the main services offered to guests.

  • Who is the director of the Hôtel des Berges?

    The Haeberlin family owns and manages the Hôtel des Berges and the Auberge de l’Ill, ensuring the overall direction of the establishment.

Sustainability

  • Does the Hôtel des Berges et Spa take actions for sustainable development?

    The Hôtel des Berges highlights careful landscape integration by the river and the use of sustainable materials in its recent buildings.

  • How does the Hôtel des Berges take the environment into account in its operations?

    Responsible management of water and energy, as well as offering local products in the restaurant, contribute to a more sustainable approach.

  • Are guests made aware of good ecological practices during their stay?

    Guests are encouraged to adopt simple gestures (reuse of towels, selective sorting if available) to contribute to the hotel's environmental commitments. Contact the concierge to confirm the day's arrangements.

The Concierge answers — Hôtel des Berges et Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Basel-Mulhouse airport and Hôtel des Berges et Spa?

    The concierge can organise a private transfer to or from Basel-Mulhouse or Strasbourg airports, by car with a driver, upon prior reservation. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi or VTC for me to Colmar or Strasbourg?

    The concierge can book a taxi or VTC for your trips to Colmar, Strasbourg or nearby wine villages, according to your schedule. Contact the concierge to confirm the arrangements for the day.

  • Can you help me organise the train journey to Illhaeusern from Paris?

    It is recommended to ask the concierge for the best routes and schedules to reach Illhaeusern by train from Paris or Lyon, with local connections. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a rental car through the concierge at Hôtel des Berges?

    The concierge can arrange a rental car with pick-up at the hotel or nearby train station to explore Alsace independently. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange a driver for half a day on the Alsace Wine Route?

    The concierge can arrange a transfer with a driver for a tour of the villages along the Wine Route starting from the hotel, tailored to your available time. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can the concierge reserve a table at Auberge de l’Ill during my stay?

    Reservations are made directly through the concierge for Auberge de l’Ill, which can provide you with available times and tasting menu options. Contact the concierge to confirm the arrangements for the day.

  • Can you suggest and book typical Alsatian restaurants nearby?

    The concierge can advise and book gastronomic restaurants or winstubs in Colmar and the surrounding area, according to your preferences. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a breakfast on the Ill through the concierge?

    The concierge can organise a special experience such as a breakfast on the Ill or on the terrace, subject to availability. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange a special menu for food allergies at Auberge de l’Ill?

    Requests for adapted menus (vegetarian, gluten-free, allergies) can be communicated by the concierge to the restaurant to adjust your meal. Contact the concierge to confirm the arrangements for the day.

Spa Bookings

  • How can I book a massage at Spa des Saules during my stay at Hôtel des Berges?

    Reservations are made through the concierge for treatments and massages at Spa des Saules, with options for time slots and durations. Contact the concierge to confirm the arrangements for the day.

  • Can you create a half-day programme at the spa with several treatments?

    The concierge can organise a half-day spa experience with access to the pool, sauna, hammam, and treatments, subject to availability. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a couple's massage at the Spa des Saules?

    The concierge can offer slots for couple's massages or rituals for two at the Spa des Saules, by reservation. Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Colmar from the Hôtel des Berges?

    The concierge can arrange a guided tour of Colmar and Petite Venise with a French or English-speaking guide, according to your wishes. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a tasting of Alsace wines at a nearby estate?

    The concierge can recommend and book visits to cellars and vineyards along the Alsace Wine Route, including tastings. Contact the concierge to confirm the arrangements for the day.

  • Can you prepare a tour of the most beautiful villages around Illhaeusern?

    It is recommended to consult the concierge for itineraries to discover typical villages such as Riquewihr, Eguisheim, or Kaysersberg, with or without a guide. Contact the concierge to confirm the arrangements for the day.

Special Occasions

  • Is it possible to organise a romantic surprise in the room for a wedding anniversary?

    The concierge can arrange a romantic decoration in the room with flowers, champagne, and personalised touches for an anniversary or a marriage proposal. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange a personalised birthday cake during dinner?

    The concierge can coordinate a personalised cake, candles, and message to celebrate a birthday at the restaurant or hotel. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge organise a special mini-moon stay at the Hôtel des Berges?

    The concierge can assist in organising a tailor-made stay to celebrate an event (engagement, mini-moon) with spa, gastronomy, and activities. Contact the concierge to confirm the arrangements for the day.

Shopping & Luxury Services

  • Can you recommend luxury shops or artisans to visit during my stay?

    The concierge can recommend luxury shops, local artisans, and shops specialising in Alsatian products in Colmar or Strasbourg, and guide you regarding transport. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge prepare a box of Alsatian products in the room before my arrival?

    The concierge can organise a delivery service of flowers, gifts, or regional products in the room for a personalised arrival. Contact the concierge to confirm the arrangements for the day.

Family Activities

  • Can you suggest activities suitable for children around Illhaeusern?

    The concierge can suggest activities suitable for children in the area (animal parks, interactive museums, walks) and assist in organising transport. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to arrange childcare during a gourmet dinner?

    The concierge can check the availability of childcare services offered by qualified external providers, upon request. Contact the concierge to confirm the arrangements for the day.

Personalized Experiences

  • Can you create a customised programme combining gastronomy and spa for a weekend?

    The concierge can create a gastronomic and wellness stay including tasting menus at the Auberge de l’Ill, spa treatments, and local discoveries. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge organise a hike or a bike outing from the hotel?

    The concierge can organise bike or walking excursions from the hotel, providing maps, route recommendations, and possibly a guide. Contact the concierge to confirm the arrangements for the day.

  • Can you suggest cultural events or seasonal markets in Alsace during my stay?

    The concierge can direct you to cultural experiences (museums, exhibitions, seasonal events) based on the period of your stay. Contact the concierge to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits