Skip to main content
MC

The gallery

Hotel gallery

10 photos

5★ · Canggu, Bali

COMO Uma Canggu

Echo Beach, Jl. Pantai Batu Mejan, Canggu, Kec. Kuta Utara, Kabupaten Badung, Bali 80361, Indonésie, Canggu, Bali

4.64.6/51,639 reviews · Google rating
  • In Canggu, close to surf beaches
  • Resort with a peaceful setting
  • Spa treatments and wellness activities
  • Atmosphere suited to couples and families

Hotel 5-star in Canggu, Bali, Indonesia, in the heart of Canggu, featuring COMO Hotels & Resorts, a tranquil setting and beach access.

Where is COMO Uma Canggu in Bali?

COMO Uma Canggu is in Canggu, on Bali’s coast, in an area known for the beach and a relaxed atmosphere.

The hotel is a short walk from Echo Beach, which is practical for surfing, seaside walks and easy outings nearby.

What budget should you expect for a stay at COMO Uma Canggu?

Rates vary with the season, your travel dates and the room category you choose.

To set the right budget, check your exact dates or ask the Concierge to compare the available options.

What does COMO Uma Canggu offer for dining and relaxation on site?

The hotel has three dining venues, with international cuisine, a snack bar, and vegetarian or gluten-free options at selected outlets.

For wellbeing, there is a spa, massage treatments and yoga classes, well suited to stays focused on recovery.

A word from the Concierge

COMO Uma Canggu through the Concierge's eyes

COMO Uma Canggu is located in Canggu, Indonesia, a popular area known for its beaches and relaxed vibe. This resort, part of COMO Hotels & Resorts, offers a tranquil setting perfect for rejuvenation. The proximity to the beach attracts surf enthusiasts and those looking to unwind.

What sets this hotel apart is its commitment to wellness and relaxation. Modern facilities blend with a serene atmosphere, creating a space conducive to relaxation. Guests appreciate the quality of services offered, including spa treatments and wellness activities.

Before you go, be aware that the atmosphere suits couples and families. Canggu is lively, especially during the peak tourist season. Travelers can enjoy the beach and local dining while having the option to retreat to a calm setting.

_My tip from the Concierge: book your spa treatments in advance, as slots fill up quickly during busy periods._

Why choose COMO Uma Canggu?

COMO Uma Canggu is an exceptional address in Canggu, Bali, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In Canggu, close to surf beaches
  • Resort with a peaceful setting
  • Spa treatments and wellness activities
  • Atmosphere suited to couples and families

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Yoga classes

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Sunrise surf and post-session recovery

    One of the most natural experiences here is to make the most of Canggu’s nearby surf beaches early in the morning, when the light is still soft and the coastline is only just coming to life. Returning to the resort then becomes part of the pleasure: a shower, a quiet pause, then a treatment or recovery time to ease the body after exertion. This alternation between ocean energy and resort comfort captures the spirit of the stay.

    Signature CangguIncluded in your stay
  • Personalised wellness routine

    COMO Uma Canggu lends itself especially well to a stay shaped around wellbeing. Depending on the length of the trip, one can imagine a simple and effective routine: spa treatments, rest periods, gentle activity and recovery moments spread across several days. This approach suits both active travellers and those who simply wish to slow down. To secure the most desirable time slots, it is wise to book treatments in advance.

    Bien-êtreReservation required
  • Unhurried breakfast before the beach

    In Canggu, mornings set the tone for the entire stay. Taking time over breakfast before heading to the beach or beginning the day at the resort is one of the simplest yet most satisfying pleasures. It particularly suits couples seeking a gentle rhythm, but also families wanting to start the day without haste, in a calm setting before the liveliness outside.

    Included in your stay
  • Canggu at sunset

    At the end of the day, Canggu reveals one of its most appealing scenes: the beach, the fading light, the silhouettes of surfers and the relaxed yet lively atmosphere that defines the area. From the resort, this can be approached as an easy outing rather than a formal programme. One goes out to walk, observe and linger a little, then returns to the calm of the hotel. It is an ideal way to feel the destination without being overtaken by its energy.

    À vivre sur placeIncluded in your stay
  • Family day between beach and resort

    COMO Uma Canggu works well for families precisely because it allows for an easy alternation of rhythms. A morning by the ocean, a return to calm for rest, an uncomplicated lunch, then a quieter afternoon: this well-managed simplicity is often what makes the stay successful. The experience is not about spectacle, but about what many families seek in a five-star resort: fluidity, comfort and a soothing setting.

    Included in your stay
  • A Canggu stay shaped with concierge support

    In a destination where it is easy to accumulate too many plans, one of the best experiences can be the most discreet: having help to shape a coherent stay. Arrival times, special requests, the rhythm of the days, treatment bookings or practical advice on the area—concierge support turns a collection of ideas into a fluid programme. This is especially useful for shorter stays, when every half-day matters.

    MyConciergeHotelReservation required

Restaurants & bars

3 on-site dining venues.

  • Restaurant

    Restaurant

    Highlights

    • internationale Gerichte
    • Thai Fish Tacos und der Mango Cheesecake sind ein Traum!
    Practical information

    The concierge’s wordAt the table, go for the Thai Fish Tacos and save room for the Mango Cheesecake, two sure bets on this international menu.

  • Restoran

    Restaurant

    Highlights

    • Internasional
    • hidangan Internasional, pilihan bebas gluten, dan vegetarian
    Practical information

    The concierge’s wordAt Restoran, you’re on safe ground: thoughtful international cuisine, with gluten-free and vegetarian options to suit the mood.

  • Kedai kopi

    Highlights

    • Bar makanan ringan, Bar
    Practical information

    The concierge’s wordFor an easy, well-placed break at COMO Uma Canggu, head to Kedai kopi: a bar and snack bar, handy any time.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2017 (Wikidata)

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00 to 00:00
Check-out
Until 11:00

Pets

Pets are not allowed.

Pets are not allowed.

Location & access

Address: Echo Beach, Jl. Pantai Batu Mejan, Canggu, Kec. Kuta Utara, Kabupaten Badung, Bali 80361, Indonésie

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 1,639 reviews

5/5Harjinder Singh Kukreja

We spent two nights here as a family and it ended up being one of our favourite stays in Bali. There are plenty of luxury resorts with beautiful rooms and pools. What made COMO Uma Canggu different was how effortless…

5/5J Su

Prior to my booking, I had read that the Hotel wing is underwhelming, so therefore I had booked a 1 bedroom apt in the Residences wing. I thought the property was well maintained. It was alot smaller than I had…

5/5Juana Oustwani

We had an amazing day at Como Uma Canggu In Bali! It’s our second time staying in Como as the first time we stayed in Como, Malifushi in the Maldives, And the hotel is just the perfect combination of luxury, good food…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 5 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Canggu CenterArt gallery

    on site · 1 min walk

    Art gallery just a one-minute walk away, showcasing contemporary and local artworks.

    Practical information

    The concierge’s wordA 1-minute walk away, Canggu Center offers a contemporary local interlude, ideal for a short cultural break between plans.

  • Echo beach surfspotTourist attraction

    156 m · 2 min walk

    Tourist attraction just two minutes' walk away, known for its surf-friendly waves.

    Practical information

    The concierge’s wordA 2-minute walk away, Echo Beach surfspot is an easy break if you want surf-friendly waves without going far.

  • Echo Beach, CangguTourist attraction

    251 m · 3 min walk

    Echo Beach, a tourist attraction just three minutes' walk away, known for its coastal scenery and water activities.

    Practical information

    The concierge’s wordA 3-minute walk away, Echo Beach offers an easy break between coastal scenery and water activities, ideal for a change of pace without going far.

  • Canggu beachTourist attraction

    490 m · 6 min walk

    Canggu beach, a six-minute walk away, known for its coastal scenery and water activities.

    Practical information

    The concierge’s wordA 6-minute walk away, Canggu beach is ideal for a sea-breeze break between coastal views and water activities, especially if you want fresh air nearby.

  • Pererenan BeachTourist attraction

    568 m · 7 min walk

    Pererenan Beach, a seven-minute walk away, known for its coastal scenery and water activities.

    Practical information

    The concierge’s wordA 7-minute walk away, Pererenan Beach offers a salty break of coastal scenery and water activities, ideal for mixing a stroll with seaside energy.

  • Mimpi GroceryArt gallery

    1.4 km · 16 min walk

    Bistro 1352 meters away, providing a friendly atmosphere to enjoy local dishes.

    Practical information

    The concierge’s wordFor an easy break in Canggu, Mimpi Grocery has a friendly atmosphere, ideal for trying local dishes without any fuss.

  • SESEH BEACH - PANTAI SESEHTourist attraction

    1.5 km · 18 min walk

    Seséh Beach, a tourist site a fifteen-minute walk away, providing a natural setting ideal for relaxation.

    Practical information

    The concierge’s wordFor a calm break 15 minutes on foot away, head to Seseh Beach: a natural setting that’s perfect for unwinding away from Canggu’s pace.

  • FINNS Beach ClubTourist attraction

    2.0 km · 3 min by car

    FINNS Beach Club, a restaurant located 2007 meters away, offering a seaside dining experience.

    Practical information

    The concierge’s wordFor a seaside break in Canggu, FINNS Beach Club suits a relaxed lunch or a dinner with a view.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Parklife BaliPark

    3.5 km · 6 min by car

    Playground in Canggu, featuring facilities for children and green spaces.

    Practical information

    The concierge’s wordIf you’re with children, Parklife Bali offers an easy break in Canggu, with play areas and green spaces to stretch out after a busier day.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Seminyak SquareShopping mall

    4.7 km · 8 min by car

    Shopping mall in Canggu, featuring a variety of shops and restaurants.

  • The Flea MarketMarket

    4.8 km · 8 min by car

    Market in Canggu, offering a variety of local and artisanal products.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at COMO Uma Canggu?

    Check-in at COMO Uma Canggu is generally in the afternoon, while check-out is in the late morning. Please contact the concierge to confirm the arrangements for the day.

  • Is the reception at COMO Uma Canggu open 24 hours a day?

    The hotel offers a 24-hour reception service, allowing for late arrivals and early departures with assistance on site.

  • Is a security deposit required at check-in at COMO Uma Canggu?

    A security deposit may be requested upon arrival to cover extras during the stay, usually by credit card. Please contact the concierge to confirm the arrangements for the day.

  • Can I request a late check-out at COMO Uma Canggu?

    A late check-out is possible depending on availability on the day and may incur additional charges. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer luggage storage before check-in or after check-out?

    A luggage storage service is available to keep your bags before check-in or after check-out, allowing you to enjoy Canggu freely.

Location & Access

  • What is the distance between the hotel and the airport?

    From Ngurah Rai International Airport, it takes approximately 90 to 120 minutes by car to reach COMO Uma Canggu, depending on traffic conditions.

  • Where exactly is COMO Uma Canggu located in Canggu Bali?

    COMO Uma Canggu is located on Jalan Pantai Batu Mejan, at Echo Beach, in the heart of the Canggu beach district on the southwest coast of Bali.

  • Why has Canggu become a popular area to stay in Bali?

    Canggu is a beach district known for its surf culture, trendy cafes, restaurants, and lively sunsets along the beach.

  • What is the approximate distance between Kuta and Canggu?

    Kuta is about a thirty-minute drive from Canggu, depending on traffic, via the southern coast of Bali. Please contact the concierge to confirm the arrangements for the day.

  • Is the hotel directly on the beachfront in Canggu Bali?

    COMO Uma Canggu offers a beachfront location, just steps from Echo Beach and the Batu Bolong surf spots, with views of the Indian Ocean.

Rooms & Amenities

  • What amenities are found in the rooms of COMO Uma Canggu?

    The rooms and residences feature air conditioning, a flat-screen TV, a minibar, and free Wi-Fi, some with a kitchenette.

  • What types of rooms and suites are offered at COMO Uma Canggu hotel?

    COMO Uma Canggu has rooms, suites, one or two-bedroom residences, and duplex penthouses with a rooftop pool and butler service.

  • Does the hotel offer suites with a private pool and sea view?

    It is possible to book residences or penthouses with a private rooftop pool, offering an ocean view and personalised service.

  • Does COMO Uma Canggu have smoking rooms or designated areas?

    The rooms are non-smoking, with designated smoking areas within the hotel premises. Please contact the concierge to confirm the arrangements for the day.

  • Are there kitchenettes or kitchens in some of the hotel rooms?

    Some residential units offer a kitchenette equipped for preparing light meals, in addition to the resort's dining options.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel. Wi-Fi is free and accessible throughout the resort, including the rooms and common areas.

  • What services are included in the room rate at COMO Uma Canggu?

    The stay generally includes daily breakfast at COMO Beach Club, access to Wi-Fi, and facilities at COMO Shambhala Retreat.

  • What concierge and housekeeping services are offered to guests?

    The hotel offers a concierge service, room service at certain hours, as well as housekeeping that can be performed multiple times a day.

  • Is there a babysitting service or kids club at COMO Uma Canggu?

    A babysitting service and a kids club called Play by COMO are available, usually for an additional fee.

  • Is access to the spa, pool, and gym included in the stay?

    Most rates include access to the pools, fitness centre, and yoga studios at no additional charge.

Dining

  • What type of breakfast is offered?

    Breakfast is served as a combined à la carte and buffet option, with international and healthy COMO Shambhala options, usually offered at the COMO Beach Club.

  • What is the main restaurant of COMO Uma Canggu and what type of cuisine is served there?

    The COMO Beach Club is the main restaurant, serving international cuisine, Indonesian dishes, BBQ grills, and healthy options facing the ocean.

  • Does the hotel offer room service?

    Room service is offered at certain hours, allowing meals and drinks to be taken in the room.

  • Is there a beach bar or pool bar at COMO Uma Canggu?

    Bars are available at the COMO Beach Club and by the pool, for cocktails, wellness juices, and sunset drinks.

  • Does the hotel offer health or detox menus for meals?

    COMO Shambhala Kitchen offers wellness menus featuring nutritious dishes made with seasonal ingredients and health juices.

Spa & Wellness

  • What spa and wellness facilities are available at COMO Uma Canggu?

    COMO Shambhala Retreat includes a spa with massages, body treatments, facials, as well as steam rooms, yoga studios, and Pilates.

  • Is there a gym at COMO Uma Canggu and what are its hours?

    A large fitness centre, open 24 hours, is accessible to guests with their room key.

  • Does COMO Uma Canggu organise yoga or Pilates classes?

    Yoga and Pilates classes are offered, in groups or sometimes privately, in the dedicated studios of COMO Shambhala Retreat.

  • Does the hotel offer multi-day wellness retreats or programmes?

    Comprehensive wellness programmes can combine spa treatments, specific nutrition, and physical activities, developed around the COMO Shambhala concept.

Activities & Leisure

  • Does the hotel have a pool?

    COMO Uma Canggu has several outdoor pools, including a large lagoon pool and pools associated with certain rooms or residences.

  • What beach or surfing activities are accessible from the hotel?

    Echo Beach and the surf spots are located directly in front of the hotel, providing easy access to water activities.

  • What to do in the evening in Bali while staying at COMO Uma Canggu?

    The resort offers spaces to relax by the pool, enjoy the sunset, and experience a chic beach club atmosphere.

  • What activities are recommended around the COMO Uma Canggu hotel?

    Leisure activities such as surfing, yoga, spa, and outings to restaurants and bars in Canggu are easily accessible on foot from the hotel.

Family & Kids

  • Is COMO Uma Canggu suitable for family stays with children?

    The hotel offers a children's playground, a kids club Play by COMO, and a paid babysitting service.

  • Are there connecting rooms or residences for large families?

    Multi-bedroom rooms and residences are available to accommodate families or groups, with separate living spaces and, for some, a kitchen.

  • Are children's menus offered at the main restaurant?

    Children's menus are available at COMO Beach Club, with options suitable for younger guests. Contact the concierge to confirm the day's arrangements.

  • What activities are offered to children in the hotel's kids club?

    The kids club Play by COMO organises fun and educational activities for children, complemented by the proximity to the beach.

Pets

  • Are pets allowed at COMO Uma Canggu?

    Pets are generally not allowed on the resort premises. Contact the concierge to confirm the day's arrangements.

  • Does the hotel offer special services for pets (bed, bowls)?

    No official mention of specific pet accommodation is indicated by the hotel or main distributors. Contact the concierge to confirm the day's arrangements.

  • Can pets access the restaurants or pool areas of COMO Uma Canggu?

    For hygiene and safety reasons, pets are generally not allowed in restaurants, bars, and pool areas. Contact the concierge to confirm the day's arrangements.

Accessibility

  • Does the establishment have lifts to access the rooms and suites?

    The hotel offers rooms that are easily accessible by lift from the lobby. Please contact the concierge to confirm the arrangements for the day.

  • Is COMO Uma Canggu suitable for people with reduced mobility?

    Facilities may be available to assist people with reduced mobility, depending on the types of rooms. Please contact the concierge to confirm the arrangements for the day.

  • Are the common areas (restaurant, pool, spa) easily accessible?

    Access to the main common areas, such as the lobby, restaurant, and pool, is via pathways and moderate stairs. Please contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Are transfers to the airport offered?

    The hotel can arrange paid transfers to I Gusti Ngurah Rai Airport by private car, upon request to the concierge.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked (flexible or non-refundable) and the booking channel. Please contact the concierge to confirm the arrangements for the day.

  • Are there any tourist taxes to pay?

    Local taxes and service charges may be added to the room rate according to Balinese regulations. Please contact the concierge to confirm the arrangements for the day.

  • What payment methods are accepted at COMO Uma Canggu?

    The main accepted payment methods include international credit cards and the local currency, the Indonesian rupiah. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is possible depending on availability and may incur an additional charge, especially during peak season. Please contact the concierge to confirm the arrangements for the day.

  • How much does a night at COMO Uma Canggu cost on average compared to other hotels in Bali?

    Room rates vary depending on the season, type of accommodation, and current offers, with COMO Uma Canggu positioned in the high-end five-star segment.

Sustainability

  • Does the hotel have parking?

    Free private parking is available for guests with vehicles, located within the complex or immediately nearby.

  • Does COMO Uma Canggu implement sustainable or responsible tourism practices?

    The hotel is part of the COMO Hotels group, known for its wellness approach and emphasis on local products, which may include responsible practices. Please contact the concierge to confirm the details for the day.

  • Do the hotel's restaurants prioritise local and seasonal products?

    COMO Shambhala cuisine uses seasonal ingredients and favours a nutritious approach, which supports short supply chains and more sustainable eating.

  • Does a stay at COMO Uma Canggu include nature and wellness-oriented experiences?

    The hotel may offer nature-focused wellness activities, such as outdoor yoga or beach walks, contributing to a more environmentally friendly stay.

The Concierge answers — COMO Uma Canggu

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private airport transfer to COMO Uma Canggu for my night arrival?

    The concierge can organise a private transfer to or from I Gusti Ngurah Rai Airport, by car with a driver, according to your flight schedule and the type of vehicle desired.

  • Is it possible to book a car with a driver to explore Bali from the hotel?

    The concierge can book a driver for a full day or half day to explore different areas of Bali from COMO Uma Canggu.

  • Can you arrange a transfer between COMO Uma Canggu and COMO Uma Ubud?

    The concierge can organise transfers to other COMO hotels in Bali, such as COMO Uma Ubud or to other resorts on the island.

  • Can the concierge help me rent a scooter during my stay in Canggu?

    The concierge can book scooters from local partners, with delivery directly to the hotel and advice on insurance.

  • How can I organise a taxi from the hotel to go out in the evening to Seminyak?

    It is recommended to go through the concierge to book reliable taxis or local cars to get to Seminyak, Kuta, or Ubud.

Restaurant Reservations

  • Can you reserve a table for dinner at COMO Beach Club by the sea?

    Reservations are made through the concierge, who can secure tables at COMO Beach Club and trendy restaurants in Canggu.

  • Can the concierge recommend and book a vegan restaurant in Canggu?

    The concierge can suggest a selection of gourmet or vegan restaurants in Canggu and handle reservations according to your preferences.

  • Is it possible to book a private romantic dinner within COMO Uma Canggu?

    The concierge can organise a private dinner or tasting menu for a special occasion within the resort, subject to availability.

  • Can you arrange a special wellness menu for dinner at COMO Beach Club?

    Reservations are made through the concierge, who can adapt the menus at COMO Beach Club to specific diets (gluten-free, vegetarian, wellness).

Spa Bookings

  • Can the concierge book a Balinese massage at COMO Shambhala Retreat?

    Reservations are made through the concierge or COMO Shambhala Retreat, which can schedule massages, facials, and body therapies.

  • Is it possible to schedule a private yoga session at the hotel?

    The concierge can organise yoga or Pilates sessions in the studio, either in group classes or privately, depending on availability.

  • Can you create a multi-day detox programme with the spa and COMO Shambhala cuisine?

    The concierge can assist in booking wellness packages that include spa treatments, COMO Shambhala menus, and fitness activities.

  • Can the concierge adjust my spa treatment times based on my external visits?

    It is recommended to contact the concierge to coordinate spa treatment times with your other activities and excursions.

Excursions & Cultural Visits

  • Can you organise a tour of the main temples and rice fields departing from COMO Uma Canggu?

    The concierge can arrange private excursions to Bali's iconic temples and the rice fields of Tegalalang or Ubud, with a French or English-speaking guide.

  • Is it possible to book a full-day excursion to Ubud from the hotel?

    The concierge can offer day tours to explore Ubud, its art galleries and markets, with transport included.

  • Can you book a beginner surf lesson near COMO Uma Canggu?

    The concierge can organise guided surf outings or lessons at the nearby surf school to enjoy the spots at Echo Beach and Batu Bolong.

  • Can the concierge suggest what to do in the evening in Bali around Canggu?

    The concierge can plan sunset strolls, visits to local markets, and evenings in Canggu or Seminyak according to your preferences.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise special room decorations, flowers, and surprises for an anniversary or honeymoon.

  • Is it possible to arrange a professional photo shoot on the beach at COMO Uma Canggu?

    The concierge can coordinate professional photographers for sunset photo sessions on the beach in front of the hotel.

  • Can you help me organise a discreet marriage proposal at the hotel?

    The concierge can assist in planning a marriage proposal on the rooftop, in the penthouse, or at COMO Beach Club, with personalised staging.

Shopping & Luxury Services

  • Can the concierge recommend luxury boutiques or concept stores near the hotel?

    The concierge can recommend local designer boutiques, concept stores, and premium shopping centres in Canggu and Seminyak.

  • Is it possible to book a personal shopping session during my stay in Bali?

    The concierge can arrange a stylist service or accompanied shopping with external partners, according to your needs.

Family Activities

  • Can you detail the activities offered at the Play by COMO kids club?

    The concierge can provide information about the Play by COMO programme, the schedule of children's activities, and the availability of paid childcare.

Personalized Experiences

  • Is it possible to have a customised programme combining surfing, yoga, and exploring Bali?

    The concierge can create a tailored itinerary combining surfing, yoga, spa, culinary discoveries, and cultural experiences based on the duration of your stay.

  • Can you book a Balinese cooking class to learn about local specialities?

    The concierge can organise a Balinese cooking class or a COMO Shambhala-focused class with selected partners.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits