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5★ · Miami

The Ritz-Carlton Key Biscayne

455 Grand Bay Drive, Key Biscayne, Miami, FL 33149, États-Unis, Miami

4.54.5/52,890 reviews · Google rating
  • On a peaceful island facing the Atlantic
  • Beachside stay in Miami
  • Easy access to beaches and local attractions
  • Relaxed yet elegant atmosphere

Hotel 5-star in Miami, in the heart of Miami, featuring a beachfront setting, a tranquil island location and Atlantic Ocean views.

What is The Ritz-Carlton Key Biscayne, Miami best known for?

The hotel is best known for its beach setting on a მშვიდ island, facing the Atlantic.

Stays combine beach access, watersports, a spa, and an elegant yet relaxed atmosphere.

Is The Ritz-Carlton Key Biscayne open?

The safest option is to check your travel dates directly before booking.

The Concierge can also confirm opening status, availability, and which services are operating during your stay.

What restaurants are available at The Ritz-Carlton Key Biscayne?

The property offers several restaurants and bars, with different styles depending on what you feel like.

Named venues on site include Lightkeepers, Paralía, Cantina Beach, Luma, and Rum Bar.

A word from the Concierge

The Ritz-Carlton Key Biscayne through the Concierge's eyes

Located in Miami, The Ritz-Carlton Key Biscayne offers a unique beachfront experience. This 5★ hotel sits on a tranquil island, surrounded by the Atlantic Ocean. The prime location allows easy access to beaches and local attractions. The atmosphere is both elegant and relaxed, perfect for travelers seeking downtime. What sets this hotel apart is its affiliation with The Ritz-Carlton brand. Guests appreciate the attentive service and attention to detail. The property features quality amenities and a relaxing ambiance. Visitors often note the beauty of the common areas and the quality of services provided. Before you go, know that the hotel caters to both couples and families. The facilities are suitable for all types of stays. Seasonality plays a significant role, as the summer period attracts many visitors. Be sure to book in advance to secure your stay. _My tip from the Concierge: prioritize the water activities available on-site, they enhance your experience in Miami._

Why choose The Ritz-Carlton Key Biscayne?

The Ritz-Carlton Key Biscayne is an exceptional address in Miami, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • On a peaceful island facing the Atlantic
  • Beachside stay in Miami
  • Easy access to beaches and local attractions
  • Relaxed yet elegant atmosphere
  • Well-regarded shared spaces

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the Atlantic

    Beginning the day in a setting shaped by light and sea air immediately changes the tone of the stay. On Key Biscayne, breakfast becomes more than a meal: it is a grounding moment before the beach, a city outing or a slower morning. It is one of the simplest and most convincing ways to experience the hotel’s coastal atmosphere.

    IncontournableIncluded in your stay
  • Beach day and watersports

    The brief explicitly recommends making the most of the watersports available on site, and this is indeed one of the best ways to experience the property. Combining time on the sand, swimming and sea-based activities, this signature day makes full use of the hotel’s island setting and direct relationship with the Atlantic.

    Signature balnéaireReservation required
  • Post-beach wellbeing pause

    After a few hours in the sun or an outing in Miami, allowing time for recovery can transform the quality of a stay. This may take the form of a treatment, quiet time in wellbeing areas, or simply a return to the slower rhythm of the hotel. It is an elegant way to rebalance urban energy with island calm.

    Reservation required
  • Miami outing from Key Biscayne

    One of the hotel’s privileges is its ability to offer a stay that feels both removed and connected. Heading out to explore local attractions, then returning in the evening to the island’s calmer atmosphere, is an experience in itself. This alternation between city and sea gives the trip unusual depth and suits both couples and families.

    Included in your stay
  • Relaxed evening in the shared spaces

    The shared spaces are among the property’s most appreciated features. In the evening, they become the ideal setting for extending the hotel experience without any fixed programme: having a drink, reading, talking or simply enjoying the atmosphere. It is a discreet experience, yet one that reveals the quality of a well-conceived seaside hotel.

    À vivre sur placeIncluded in your stay
  • Family stay at the island’s pace

    The hotel suits families as well as couples, and Key Biscayne offers a particularly easy setting in which to organise uncomplicated days. This experience is about making the most of the beach, the hotel’s services and an environment calmer than some of Miami’s busier districts. It is ideal for travellers seeking comfort, flexibility and a genuine holiday feeling.

    Included in your stay

Restaurants & bars

13 on-site dining venues.

  • Lightkeepers

    Restaurant

    Highlights

    • coastal American cuisine
    • fresh-from-the-ocean oysters and shrimp, and locally sourced dishes like Palmetto Creek pork with candied yam purée and mustard molasses glaze
    Practical information

    The concierge’s wordAt Lightkeepers, go for the ultra-fresh oysters and shrimp, then the Palmetto Creek pork: a lovely local take on coastal American cuisine.

  • Dune Burgers on the Beach

  • Luma

    Restaurant

  • Paralía

    Restaurant

    Highlights

    • Mediterranean
    • creates a harmonious fusion of Mediterranean cuisine
    Practical information

    The concierge’s wordAt Paralía, you’ll find a lovely Mediterranean fusion, ideal when you’re in the mood for a bright, balanced table.

  • Rum Bar

    Bar

    Highlights

    • modern design and laid‑back charm
    Practical information

    The concierge’s wordFor an easygoing drink, head to Rum Bar: modern design and laid-back charm, the perfect balance for unwinding in style.

  • Dune Beach Bar

    Bar

  • Pura Vida Miami

    Restaurant

  • Scoop

  • Stefano's

  • Bissinger’s Handcrafted Chocolatier

  • Rumbar

    Bar

    Highlights

    • more than 85 rums, piscos and cachaças from 18 countries
    Practical information

    The concierge’s wordFor a well-chosen drink, head to Rumbar: more than 85 rums, piscos, and cachaças from 18 countries await you.

  • Cantina Beach

    Restaurant

    Highlights

    • Mexican
    • sophisticated takes on traditional favorites, including snapper ceviche and ahi tuna tacos
    Practical information

    The concierge’s wordAt Cantina Beach, go for the refined Mexican classics, especially the snapper ceviche and ahi tuna tacos.

  • El Gran Inka

    Restaurant

    Chef: Felipe Villanueva
    Chef: Felipe Villanueva

    Highlights

    • Peruvian
    • ceviche flambéed with Pisco and rocoto sauce; tuna steaks over yellow-pepper risotto with a chicha morada reduction
    Practical information

    The concierge’s wordAt El Gran Inka, go for the ceviche flambéed with Pisco and rocoto sauce, then the tuna over yellow-pepper risotto, a well-executed signature.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 11:00

Pets

Pets are not allowed.

Pets Not Allowed

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 455 Grand Bay Drive, Key Biscayne, Miami, FL 33149, États-Unis

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 2,890 reviews

2/5Myra Herring

While the hotel property itself was beautiful and many aspects of the service were pleasant, my overall experience was overshadowed by a very concerning issue. After my stay, I developed dozens of painful bug bites…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 13 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Église communautaire de Key BiscayneChurch

    771 m · 9 min walk

    Community church a nine-minute walk away, a place of worship and gathering for the local community.

    Practical information

    The concierge’s wordA 9-minute walk away, Key Biscayne Community Church offers a peaceful pause if you're after a quiet moment or a glimpse of local life.

  • St. Christopher's-By-the-SeaChurch

    981 m · 12 min walk

    Religious building located 981 meters away, providing a space for reflection and contemplation.

    Practical information

    The concierge’s wordFor a quiet pause in Miami, St. Christopher's-By-the-Sea offers a setting for reflection and contemplation, ideal between two busier moments.

  • Église catholique Sainte-AgnèsChurch

    1.1 km · 14 min walk

    Catholic church located 1.1 kilometers away, a place of worship and gathering for the community.

    Practical information

    The concierge’s wordFor a peaceful pause in Miami, Saint Agnes Catholic Church offers a place of worship and community gathering, ideal if you're seeking a reflective moment.

  • parc d'État Bill Baggs Cape FloridaTourist attraction

    1.8 km · 3 min by car

    State park 1.8 km away, featuring natural landscapes and hiking trails.

    Practical information

    The concierge’s wordFor a nature break in Miami, head to Bill Baggs Cape Florida State Park for a walk on the trails and scenic views.

  • Nixon Beach SandbarTourist attraction

    2.1 km · 4 min by car

    Tourist attraction 2.1 km away, offering an outdoor beach and relaxation experience.

    Practical information

    The concierge’s wordFor a beachside outdoor break, Nixon Beach Sandbar suits a relaxed moment away from the city's pace.

  • Cape Florida BeachTourist attraction

    2.7 km · 5 min by car

    Cape Florida Beach, a tourist site featuring a beautiful beach and water activities.

    Practical information

    The concierge’s wordFor a seaside break in Miami, Cape Florida Beach works well for a few hours between a beautiful beach and water activities.

  • Phare de Cape FloridaTourist attraction

    2.8 km · 5 min by car

    Tourist attraction 2.8 km away, offering panoramic views of the ocean and the maritime history of the area.

    Practical information

    The concierge’s wordFor an open-air break, head to Cape Florida Lighthouse for panoramic ocean views and a glimpse into Miami’s maritime history.

  • Sentier naturel de Bear CutTourist attraction

    2.8 km · 5 min by car

    Nature trail to explore, providing an immersion in the local biodiversity.

    Practical information

    The concierge’s wordFor a nature break in Miami, the Bear Cut Nature Trail is well suited to a peaceful walk immersed in local biodiversity.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Beach ParkPark

    284 m · 3 min walk

    Park three minutes' walk away, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordBeach Park, a 3-minute walk away, is ideal for a green break between plans or a quiet moment in the open air.

  • Parc Vert du VillagePark

    612 m · 7 min walk

    Park a seven-minute walk away, ideal for relaxing and enjoying nature.

    Practical information

    The concierge’s wordA 7-minute walk away, Parc Vert du Village offers a pleasant nature break to unwind between plans or simply relax.

  • Calusa ParkPark

    1.2 km · 14 min walk

    Calusa Park, a green space suitable for relaxation and outdoor activities.

    Practical information

    The concierge’s wordFor a green break in Miami, Calusa Park is well suited to a relaxing moment or a bit of time outdoors.

  • Key Biscayne Yacht ClubMarina

    1.4 km · 16 min walk

    Marina located 1353 meters away, providing facilities for water activities.

    Practical information

    The concierge’s wordFor a water-focused break, Key Biscayne Yacht Club is a good fit if you're in the mood for nautical activities in a marina setting.

  • Quiet GardenGarden

    1.4 km · 16 min walk

    Quiet Garden, a garden conducive to relaxation and contemplation.

    Practical information

    The concierge’s wordQuiet Garden is ideal for a calm break between plans if you're looking for a moment of relaxation and contemplation in Miami.

  • Crandon ParkPark

    2.0 km · 3 min by car

    Crandon Park, a park providing green spaces and outdoor activities.

    Practical information

    The concierge’s wordFor a green break in Miami, Crandon Park is well suited to a stroll or some time outdoors, especially when you feel like unwinding.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is The Ritz-Carlton Key Biscayne, Miami located exactly?

    The official address is 455 Grand Bay Drive, Key Biscayne, Miami, Florida 33149, United States, on Key Biscayne Island, beachfront.

  • What makes The Ritz-Carlton Key Biscayne, Miami particularly famous?

    The Ritz-Carlton Key Biscayne, Miami is a luxury beachfront resort known for its island sanctuary atmosphere, spa, separate family and adult pools, and restaurants with ocean views.

  • Is The Ritz-Carlton Key Biscayne close to downtown Miami and Miami Beach?

    The hotel is located on Key Biscayne Island, approximately 15 miles from Miami International Airport and near downtown Miami and Miami Beach.

  • How can I easily get from Miami International Airport to The Ritz-Carlton Key Biscayne, Miami?

    The hotel has a 24-hour reception and concierge that can assist in arranging taxis, rideshares, or private transfers between the airport and The Ritz-Carlton Key Biscayne, Miami.

  • Is the hotel located beachfront with direct access to the beach?

    The hotel is located directly beachfront, with access to a private or guest-only sandy beach, just steps from the pools and oceanfront restaurants.

  • What is the distance between the hotel and the airport?

    The Ritz-Carlton Key Biscayne, Miami is located approximately 15 miles from Miami International Airport, which is about 25 to 35 minutes by car depending on traffic.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel, including in the rooms and common areas, with wireless access indicated as available in the accommodations.

  • What amenities can be found in the rooms of The Ritz-Carlton Key Biscayne, Miami?

    The rooms and suites are air-conditioned and offer Wi-Fi, television, premium bedding, some with balcony, ocean view or garden view, as well as family options.

  • What types of rooms and suites are available in this hotel?

    The establishment offers different categories of rooms and suites, including double rooms, family rooms, and suites, with the possibility of accommodations with kitchenette depending on the chosen category.

  • Do the rooms have a separate bathtub and shower?

    The rooms are equipped with private bathrooms, and the hotel offers a spa with full services as well as pools, but the presence of specific bathtubs must be confirmed according to the category. Contact the concierge to confirm the details of the day.

  • Do the rooms have a workspace or a comfortable seating area?

    The rooms generally offer a desk, a seating area depending on the type, and some have a furnished balcony; services such as room service and cable television are available.

Arrival & Departure

  • Does the hotel have parking?

    Yes, a private parking is offered to guests, with the possibility of on-site parking; additional charges may apply depending on the type of parking.

  • What are the check-in and check-out times at The Ritz-Carlton Key Biscayne, Miami?

    Standard check-in begins at 4:00 PM and check-out must be completed by 11:00 AM, with reception open 24/7 to welcome guests.

  • Can I check in early?

    An early check-in may sometimes be offered depending on availability on the day of arrival; it is recommended to request it in advance from the hotel.

  • What is the minimum age required to check in to the hotel?

    The hotel requires a minimum age of 21 years for check-in, as stated in the arrival and stay conditions.

  • Is the hotel reception open 24/7 for late arrivals?

    The reception service is available 24/7, allowing for late arrivals and luggage handling for delayed flights.

  • Is The Ritz-Carlton Key Biscayne, Miami currently open to guests?

    The Ritz-Carlton Key Biscayne, Miami is open and welcoming guests again, having communicated a repositioned reopening as a luxury coastal sanctuary.

Included Services

  • Are airport transfers offered?

    The hotel can assist in arranging private transfers or taxis through the concierge, but does not mention a regular free airport shuttle.

  • Is Wi-Fi included in the room rate or is it paid?

    Basic Wi-Fi is generally included, with mention of Wi-Fi in rooms and common areas; some packages or premium services may incur charges depending on the offers.

  • What are the main services offered by The Ritz-Carlton Key Biscayne, Miami?

    Services include concierge, 24/7 reception, spa with treatments, pools, restaurants, poolside bar, room service, and activities on-site or nearby.

  • Is the housekeeping service daily?

    Housekeeping is provided regularly, in accordance with Ritz-Carlton brand standards, with the possibility of additional services upon request.

  • What services are included and which are generally at an additional cost in this hotel?

    The hotel offers a full-service spa, fitness centre, pools, bars, restaurants, and activities, but some services such as the spa or breakfast may incur additional charges.

  • What is the 10 foot rule at the Ritz-Carlton and is it applied at The Ritz-Carlton Key Biscayne, Miami?

    The Ritz-Carlton's '10 foot rule' is a service standard whereby any employee within 10 feet of a guest must greet them and be available, contributing to personalised attention in all the brand's hotels.

Dining

  • What type of breakfast is offered?

    The establishment serves several types of breakfast: continental, American, buffet, and takeaway breakfast, generally available at an additional cost.

  • Is breakfast included in the room rate and what are the hours?

    The continental buffet breakfast is offered daily, typically between 7:00 AM and 11:30 AM, with a rate starting at approximately 35 USD per adult and 19 USD per child.

  • What restaurants are available at The Ritz-Carlton Key Biscayne, Miami?

    The hotel has several on-site restaurants, including Cantina Beach, Dune Burgers on the Beach, Lightkeepers, and Rumbar/Lobby Lounge, offering Mexican cuisine, beachside burgers, and international options.

  • Does the hotel offer room service?

    Room service is mentioned among the hotel's services, allowing guests to have meals in their rooms, according to the hours set by the establishment.

  • Does the hotel offer meal options for special diets (vegetarian, gluten-free)?

    Vegetarian, family-style, and varied options are available in the restaurants, but specific diets such as vegan or gluten-free must be confirmed directly with the hotel. Contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • Does the hotel have a pool?

    Yes, the resort offers at least two outdoor pools, including a family pool and an adults-only pool, in addition to beach facilities.

  • What leisure activities are offered on-site at The Ritz-Carlton Key Biscayne, Miami?

    Guests can access two outdoor pools, the beach, a full-service spa, tennis courts, a fitness centre, and various beach activities.

  • Is The Ritz-Carlton Key Biscayne, Miami suitable for a beach holiday?

    The hotel is beachfront with access to the beach and offers separate pools for families and adults, making it a major asset for beach stays.

  • Is there a golf course near the hotel?

    A golf course is located near the resort, and the hotel highlights close access to tennis, water sports, and golf activities.

  • What are the customer reviews for The Ritz-Carlton Key Biscayne, Miami?

    Customers mention a peaceful beach setting, attentive service, a beautiful lobby, comfortable rooms, and pleasant pools, with a good overall reputation.

Family & Kids

  • Is the hotel suitable for families with children?

    Babysitting services are offered, and the hotel provides family pools, suitable activities, and family rooms, making it a suitable choice for stays with children.

  • Does the hotel offer babysitting or childcare services?

    Childcare services are available upon request through the concierge, allowing parents to enjoy the spa or restaurants with peace of mind.

  • What family room options are available at The Ritz-Carlton Key Biscayne, Miami?

    Family rooms and suite options can accommodate multiple guests; extra beds or cribs may be available upon request, depending on the reserved category.

  • What activities are available for children and teenagers in the hotel?

    Separate family and adult pools, the beach, and on-site activities make the resort suitable for both teenagers and younger children.

Pets

  • Are pets allowed at The Ritz-Carlton Key Biscayne?

    Pets are allowed at The Ritz-Carlton Key Biscayne, with a 'Pets Welcome' policy and a maximum weight limit of 25 pounds per pet.

  • What is the pet policy in the hotel?

    Pets are allowed up to 25 pounds, with possible fees and specific rules, while service animals are also accepted.

  • Are service dogs allowed in the establishment?

    Guide dogs and other service animals are permitted in the establishment, in accordance with accessibility regulations.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The hotel has elevators, lowered check-in counters, automatic doors, and wheelchair-accessible pathways, with accessible room types available.

  • Are there specially adapted rooms for wheelchair users?

    Accessible rooms are available, with specific amenities, and the hotel invites guests to contact the reception for more details on facilities and special needs.

  • Is the staff trained to assist people with disabilities?

    The reception staff is trained to assist disabled guests, and facilities such as automatic doors and accessible walkways are indicated.

  • Is a specific dress code required in the hotel's restaurants and common areas?

    It is recommended to wear smart attire in the common areas and restaurants; a smart casual style, including clean jeans, is generally acceptable in a beach resort of this type. Contact the concierge to confirm the day's requirements.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate, period, and booking channel; some offers are flexible, while others are non-refundable. It is necessary to check the specific conditions at the time of booking.

  • Are there any resort taxes to pay?

    Are there any resort taxes to pay? Local taxes and service fees may be added to the room price, according to Florida regulations and the hotel's policies.

  • What are the average prices for a night at The Ritz-Carlton Key Biscayne, Miami?

    Room prices vary depending on the season, room type, and occupancy; promotional offers or special rates may be available for certain dates or stay conditions.

  • Are service fees or resort fees applied in addition to the room price?

    Service or resort fees may apply in addition to the room rate, covering certain amenities and services; these fees are detailed at the time of booking.

  • What payment methods are accepted by the hotel?

    Payment can generally be made by major credit card; the exact terms, including any deposits, are specified at the time of booking or check-in.

  • What does the $2000 rule at the Ritz-Carlton mean and does it apply to Key Biscayne?

    The Ritz-Carlton's '$2000 rule' is an internal principle allowing staff to spend up to $2000 to resolve a guest issue without further approval, illustrating the brand's service culture.

Spa & Wellness

  • What spa and wellness facilities are available at The Ritz-Carlton Key Biscayne, Miami?

    The hotel features a full-service spa, a fitness centre, and pools; specific wellness programmes or retreats may be offered depending on the season. Please contact the concierge to confirm the day's arrangements.

  • What types of treatments are offered at the hotel spa?

    Guests can book massages, facials, and other treatments at the hotel spa, with a complete treatment menu available via the reception or concierge.

  • Does the hotel have a gym or fitness centre?

    A fitness centre is available on-site, providing access to modern fitness equipment for resort guests.

Sustainability

  • Does the hotel implement sustainability or eco-responsibility initiatives?

    Specific environmental practices are not detailed, but large resorts of this type often implement waste reduction, water and energy conservation programmes. Please contact the concierge to confirm the day's arrangements.

  • Are water and energy conservation measures applied in the rooms?

    Water and energy management in the rooms generally follows consumption reduction standards, such as energy-efficient equipment and the option to reuse linens. Please contact the concierge to confirm the day's arrangements.

  • Does the hotel have a recycling programme or a single-use plastic reduction initiative?

    Recycling policies, single-use plastic reduction, and local partnerships are not publicly detailed and should be verified directly with the hotel. Please contact the concierge to confirm the day's arrangements.

The Concierge answers — The Ritz-Carlton Key Biscayne

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Miami airport to The Ritz-Carlton Key Biscayne, Miami?

    The concierge can arrange a private or limousine transfer between Miami airport and The Ritz-Carlton Key Biscayne, Miami, depending on your schedule and the number of passengers. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a chauffeur-driven car to visit Miami and the surrounding areas from the hotel?

    The concierge can book a chauffeur-driven car for the day to visit Miami Beach, Downtown, or the Design District, with an itinerary and schedule tailored to your preferences.

  • Can the concierge help me book a taxi or a rideshare service for my travels in Miami?

    The concierge can book reliable taxis or rideshare services for your outings, as well as advise on the best options to reach the Port of Miami or the main districts of the city.

  • Can you arrange for a car rental to be delivered directly to the hotel?

    The concierge can organise a car rental delivered directly to The Ritz-Carlton Key Biscayne, Miami, depending on the desired vehicle category and rental duration.

  • Are there boat or private yacht transfers from Key Biscayne to Miami Beach?

    The concierge can provide information on the possibilities of taxi-boat or private yacht transfers, depending on the available providers departing from Key Biscayne. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you book a table at the best fine dining restaurants in Miami?

    Reservations are made through the concierge, who can secure tables at renowned restaurants in Miami such as those in Brickell, Wynwood, or Miami Beach, taking into account your culinary preferences.

  • Can the concierge suggest and book child-friendly restaurants near the hotel?

    The concierge can recommend and reserve family-friendly restaurants near The Ritz-Carlton Key Biscayne, Miami or in the city, with children's menus and flexible hours.

  • Is it possible to arrange a romantic dinner for a wedding anniversary?

    The concierge can organise a romantic dinner, either in the hotel's restaurants such as Lightkeepers or Cantina Beach, or externally, with specific requests for a special occasion.

  • Can you help me find and book restaurants with vegetarian or gluten-free options?

    The concierge can assist with special dietary requirements by contacting the hotel's restaurants or those in Miami in advance to ensure vegetarian, vegan, or gluten-free options.

Spa Bookings

  • How do I book a treatment at the spa of The Ritz-Carlton Key Biscayne, Miami?

    Reservations are made through the concierge, who can secure a slot at the spa of The Ritz-Carlton Key Biscayne, Miami for massages, facials, or wellness rituals.

  • Is it possible to book a couples massage at the hotel spa?

    The concierge can arrange couples treatments at the spa, including massages in a double cabin and possible special touches to celebrate an event.

  • Can the concierge advise me on the best times to enjoy the spa without crowds?

    The concierge can provide information on the spa's hours, peak availability, and recommend a suitable time slot for your stay. Contact the concierge to confirm the details for the day.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Miami departing from The Ritz-Carlton Key Biscayne?

    The concierge can arrange private guided tours of Miami, including Wynwood, Little Havana, Coconut Grove, Coral Gables, or Miami Beach, with a French-speaking guide upon request.

  • Is it possible to book an excursion to the Everglades from the hotel?

    The concierge can book excursions to the Everglades National Park, including transport, airboat tours, and wildlife observation.

  • Can the concierge suggest a cultural itinerary in Miami with museums and art galleries?

    The concierge can suggest cultural tours, museums, and art districts, and book skip-the-line tickets or themed tours according to your interests.

  • Can you help me organise a day in Key West or the Florida Keys?

    The concierge can assist in organising a day in Key West or the Keys, via guided excursion or car with driver, depending on available providers.

Special Occasions

  • Can you organise an in-room surprise for a birthday or honeymoon?

    The concierge can prepare in-room surprises for a birthday or honeymoon: champagne, flowers, special decorations, or personalised pastries, according to your wishes.

  • Can the concierge help me organise a marriage proposal within the hotel?

    The concierge can assist in organising a marriage proposal, coordinating with the dining and spa teams for a tailored moment.

  • Is it possible to privatise a space for a small event or group dinner?

    The concierge can coordinate the partial privatisation of a space, such as a terrace or a corner of the restaurant, for a small event or celebration dinner, subject to availability.

Shopping & Luxury Services

  • Can you recommend and organise a luxury shopping session in Miami?

    The concierge can recommend high-end shopping centres and luxury boutiques in Miami, as well as arrange transportation or a personal shopper service with certain partner stores.

  • Can the concierge help me find a stylist or personal shopper during my stay?

    The concierge can connect with stylist or personal shopper services to prepare evening outfits suitable for Miami's trendy restaurants and venues.

Family Activities

  • Can you suggest family activities around The Ritz-Carlton Key Biscayne, Miami?

    The concierge can provide the hotel's family activities programme, recommend parks, interactive museums, and attractions suitable for children around Key Biscayne and Miami.

  • Is it possible to book sports activities for children directly through the concierge?

    The concierge can assist in organising tennis lessons, beach activities, or water sports classes for children and teenagers, with providers at the hotel or nearby.

Personalized Experiences

  • Can you create a personalised programme for a long weekend at The Ritz-Carlton Key Biscayne, Miami?

    The concierge can create a tailored programme combining beach, spa, gastronomy, and sightseeing, depending on the length of your stay and your interests.

  • Is it possible to book a photographer for a photo session at the hotel or on the beach?

    The concierge can arrange a professional photo session in the gardens, on the beach, or in the hotel's iconic spaces, in collaboration with partner photographers.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits