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5★ · Venice · Veneto

San Clemente Palace Kempinski Venice

Isola di San Clemente, 1, 30124 Venezia VE, Italie, Venice

4.54.5/5895 reviews · Google rating
  • Set on a private island in Venice
  • Peaceful setting away from the crowds
  • Historic architecture and gardens
  • Serene atmosphere for a restorative stay

Hotel 5-star in Venice, Italy, in the heart of Venice, featuring a private island setting, peaceful gardens and Kempinski collection.

Where is San Clemente Palace Kempinski Venice located?

The hotel is set on a private island in the Venetian lagoon, away from the bustle of the historic centre.

Stays naturally alternate between time in Venice and a quieter return to the island.

How do I get to San Clemente Palace Kempinski Venice?

Reaching the hotel involves a crossing to the island, which is part of the stay experience.

For the smoothest arrival according to your schedule, the Concierge can guide you in advance.

Does San Clemente Palace Kempinski Venice have restaurants and a spa?

Yes. The hotel has a spa, a bar and several dining venues on site, with breakfast and options for dinner on the island.

It suits travellers who want to balance time in Venice with quieter moments without going back out every evening.

A word from the Concierge

San Clemente Palace Kempinski Venice through the Concierge's eyes

San Clemente Palace Kempinski is located on a private island in Venice, Italy. This 5★ hotel offers a peaceful setting, away from the city's hustle. The property is part of the prestigious Kempinski collection, known for its high-end service. The architecture and gardens create a relaxing atmosphere, ideal for travelers seeking tranquility. What sets this hotel apart is its unique location and serene ambiance. Guests appreciate the beauty of the surrounding landscapes and the discreet luxury of the facilities. San Clemente Palace Kempinski attracts couples, families, and business travelers, each finding a space suited to their needs. Before visiting, know that the hotel offers various activities, including garden strolls and boat excursions. The summer season is particularly pleasant, with mild temperatures. In contrast, winter provides a romantic atmosphere, perfect for couples. _My tip from the Concierge: explore the nearby islands by boat; it’s an unforgettable experience that complements your stay._

Why choose San Clemente Palace Kempinski Venice?

San Clemente Palace Kempinski Venice is an exceptional address in Venice (Veneto), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

  • Set on a private island in Venice
  • Peaceful setting away from the crowds
  • Historic architecture and gardens
  • Serene atmosphere for a restorative stay

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

1
  • Meeting rooms

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the lagoon

    Beginning the day on the island immediately sets the tone for the stay. Breakfast in an open setting, between gardens, morning light and the quiet presence of the lagoon, offers a different way of experiencing Venice before even heading into the centre. It is especially valued for its calm, softness and the rare sense of space it brings to a destination that is often dense.

    SignatureIncluded in your stay
  • Morning walk through the gardens

    Before the day’s sightseeing begins, taking time for a walk through the estate’s gardens allows guests to enter the day at a gentler pace. This simple experience captures the spirit of San Clemente Palace Kempinski well: a stay where landscape, silence and light matter as much as monuments. Ideal for those seeking a genuinely restorative interlude in Venice.

    Included in your stay
  • Crossing to Venice from the island

    Reaching Venice from a private island is an essential part of the property’s appeal. The crossing is not merely a transfer: it prepares the eye, creates distance and then reintroduces the city with greater intensity. On the way back, the reverse movement acts as a release. This alternation between urban immersion and lagoon retreat is one of the most memorable aspects of the stay.

    IncontournableReservation required
  • Post-city wellbeing pause

    After several hours spent exploring the historic districts, taking a moment to unwind on the island makes perfect sense. Whether through a treatment, a period of rest or simply a return to calm within the estate, this pause helps balance Venice’s intensity. It is especially recommended for turning a cultural escape into a genuinely restorative stay.

    Reservation required
  • A peaceful dinner on the island

    Choosing to dine on the island after a day in the historic centre extends the experience without adding further fatigue. The pleasure lies as much in the plate as in the setting: measured service, a calmer atmosphere and the feeling of being away from the crowds while still fully in Venice. Ideal for couples as well as travellers who prefer a smoother rhythm of stay.

    Reservation required
  • Sunset over the lagoon

    At day’s end, the island offers a privileged vantage point over the lagoon’s changing light. Façades, gardens and water take on softer, almost painterly tones. Without excessive staging, this moment captures the property’s singularity: experiencing Venice in a quieter, more spacious and more contemplative form. A discreet classic, yet often unforgettable.

    Moment iconiqueIncluded in your stay

Restaurants & bars

7 on-site dining venues.

  • Acquerello Fine Dining

    Restaurant

    Highlights

    • modern Venetian cuisine and traditional Italian tastes
    • Best Italian Restaurant in Europe
    Practical information

    The concierge’s wordFor a dinner blending modern Venetian cuisine with great Italian classics, Acquerello is a very safe bet at San Clemente Palace.

  • Le Specialita

    Restaurant

    Highlights

    • refined flavours meet serene elegance
    Practical information

    The concierge’s wordFor a dinner with real finesse, book Le Specialita: refined flavours in serene elegance, perfect when you want a calm, polished interlude.

  • Insieme Breakfast

    Restaurant

    Highlights

    • European
    • a sumptuous open buffet breakfast
    Practical information

    The concierge’s wordTo start the day right, head to Insieme Breakfast: its sumptuous open buffet with European flavors is well worth it.

  • Sunset Bar

    Bar

    Highlights

    • international
    • Toast to a Tempting Venetian Sunset
    Practical information

    The concierge’s wordFor a drink at Sunset Bar, aim for sunset: the place lives up to its name, with a very pleasant international touch.

  • Clemente Bar

    Bar

    Highlights

    • cocktails & snacks
    • A Perfect Backdrop Speaks of a Classy Bar.
    Practical information

    The concierge’s wordFor a drink with snacks in a chic setting, head to Clemente Bar: the backdrop already does part of the work.

  • Pool Bar

    Bar

    Highlights

    • Italian
    • refined flavours meet serene elegance
    Practical information

    The concierge’s wordAt the Pool Bar, you’ll enjoy an elegant moment with refined Italian flavours, perfect for a gentle, easygoing break.

  • Special Dining

    Highlights

    • wonderful hospitality and unforgettable memories
    Practical information

    The concierge’s wordFor a truly special moment, book Special Dining: the hospitality is wonderful, and the memory honestly unforgettable.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Isola di San Clemente, 1, 30124 Venezia VE, Italie

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 895 reviews

5/5Grant Kaufman

San Clemente is a great choice for those who want to avoid the crowds of Mestre. Obviously having to take the shuttle to San Marco can be a pain, and takes some planning, but once one steps off the boat at San…

4/5sandra macaya

Beautiful premises and location. The grounds are very well manicured and decorated with beautiful sculptures throughout There is a shuttle boat every 30 minutes which takes you to town and it’s very nice and…

1/5Tullio Romero Bucher

A brief, sobering review of our two-day stay: 1. Parking service was poor, no valet parking, resulting in a broken side mirror. 2. Water taxi was not arranged. 3. No response to my emails below (despite multiple…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 30 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Basilique Santa Maria della SaluteChurch

    2.1 km · 4 min by car

    Religious building located 2147 meters away, featuring remarkable Baroque architecture.

    Practical information

    The concierge’s wordFor a contemplative break in Venice, head to Basilica Santa Maria della Salute if you enjoy Baroque architecture and religious landmarks.

  • Collection Peggy GuggenheimTourist attraction

    2.2 km · 4 min by car

    Art museum 2,184 meters away, showcasing a collection of modern and contemporary works.

    Practical information

    The concierge’s wordIdeal for a cultural break if you're in the mood for modern and contemporary art, with a museum format that fits nicely into an afternoon.

  • Gallerie dell'Accademia de VeniseTourist attraction

    2.3 km · 4 min by car

    Art museum 2.2 kilometers away, showcasing works from the Venetian Renaissance.

    Practical information

    The concierge’s wordFor a cultural break, head to the Gallerie dell'Accademia di Venezia if you're in the mood to dive into Venetian Renaissance art.

  • Pont de l'AcadémieTourist attraction

    2.3 km · 4 min by car

    Academy Bridge, an iconic bridge in Venice, connecting the Dorsoduro district to San Marco.

    Practical information

    The concierge’s wordCross the Accademia Bridge for an easy stroll between Dorsoduro and San Marco, a simple way to drift from one neighborhood to the next.

  • Opéra de VenisePerforming arts

    2.5 km · 4 min by car

    Performance arts theater located 2,479 meters away, dedicated to stage arts and various performances.

    Practical information

    The concierge’s wordFor a cultural interlude in Venice, the Venice Opera suits an evening centered on performing arts and varied live performances.

  • Palais des DogesMuseum

    2.5 km · 4 min by car

    Museum 2.5 kilometers away, showcasing the history and architecture of Venice.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural break, this museum explores Venice’s history and architecture in a visit best enjoyed unhurriedly.

  • Campanile de Saint-MarcHistoric place

    2.5 km · 4 min by car

    Campanile of Saint Mark, an iconic tower in Venice, providing a panoramic view of the city.

    Practical information

    The concierge’s wordFor a contemplative break, head to St. Mark’s Campanile: its panoramic view lets you take in Venice at a glance.

  • Pont Des SoupirsTourist attraction

    2.6 km · 4 min by car

    Bridge in Venice, known for its architecture and history, connecting the Doge's Palace to the prison.

    Practical information

    The concierge’s wordFor a very Venetian interlude, stop by the Bridge of Sighs if you enjoy places rich in history and elegant architectural lines.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Piazza San MarcoSquare

    2.5 km · 4 min by car

    Piazza San Marco, a famous square in Venice, is a lively gathering place in the heart of the city.

    Practical information

    The concierge’s wordIf you want to feel Venice’s lively heart, stop by Piazza San Marco early or at the end of the day.

  • Les Giardini à VeniseGarden

    2.6 km · 5 min by car

    The Giardini, a public garden in Venice, provides a green space ideal for relaxation and strolling.

    Practical information

    The concierge’s wordFor a quiet break, head to the Giardini: a public garden that’s ideal for unwinding and taking a stroll away from Venice’s bustle.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at San Clemente Palace Venice?

    Check-in generally starts at 3:00 PM and ends around midnight, with check-out requested by noon. Early check-in or late check-out may be offered depending on availability and sometimes for an additional fee.

  • Does the hotel have parking?

    Yes, private parking is available at Piazzale Roma, with valet service and charging stations, accessible for a daily fee for hotel guests.

  • Can I check in early?

    Contact the concierge to confirm the arrangements for the day.

  • Is it possible to request a late check-out at San Clemente Palace Venice?

    Contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is San Clemente Palace Kempinski Venice located?

    A wooden boat shuttle is provided free of charge between San Clemente Island and St. Mark's Square, with a crossing time of approximately 10 minutes and a regular frequency throughout the day.

  • What is the distance between the hotel and the historic centre of Venice?

    The hotel is located on the private island of San Clemente in the Venetian lagoon, about 10 minutes by boat from St. Mark's Square and 20–30 minutes by water taxi from the centre and the train station.

  • What is the distance between the hotel and the airport?

    Marco Polo Airport is approximately 6 to 7 miles away, or about 30 minutes by private water taxi from San Clemente Island, depending on navigation conditions.

  • How do I reach San Clemente Island from St. Mark's Square or the train station?

    The island is accessible by private water taxi from any point in Venice or via the hotel's free boat shuttle from St. Mark's Square. Private transfers can be arranged by the concierge.

  • Are transfers to the airport offered?

    Yes, water taxi transfers can be arranged to the airport or other points in Venice, with a fare of approximately 170 EUR per trip for a vehicle accommodating up to eight people.

  • Is the San Clemente Palace Venice one of the iconic palaces of Venice, and where is it located exactly?

    The San Clemente Palace Venice is situated on a historic private island with a church and gardens, considered one of the iconic palaces of the lagoon, just a few minutes from St. Mark's Square.

Rooms & Amenities

  • How many rooms and suites does San Clemente Palace Venice have and what types are available?

    The establishment offers 196 rooms and suites, ranging from Superior to Grand Deluxe categories, with views of the lagoon or the island gardens depending on the reserved categories.

  • What amenities are found in the hotel rooms?

    All rooms feature a private bathroom, premium bedding, air conditioning, and the classic amenities of a legendary hotel, as well as free Wi-Fi and daily housekeeping service.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free in the rooms and in the common areas of the hotel, at no extra charge, for guests staying on the island of San Clemente.

  • Do the rooms offer a view of the lagoon or only of the interior gardens?

    Contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    A complimentary continental breakfast is served each morning, typically between 6:30 AM and 10:00 AM, with a buffet featuring local and international specialities in one of the hotel's restaurants.

  • How many restaurants and bars are available at San Clemente Palace Venice?

    The hotel has three main restaurants and several bars, offering Italian and international cuisine for breakfast, lunch, brunch, and dinner, as well as a pool bar and a bar with a lagoon view.

  • Does the hotel offer vegetarian options or options suitable for specific diets?

    Vegetarian and international options are generally available at breakfast and in the restaurants. Specific requests such as gluten-free menus can be addressed directly to the hotel.

  • Can we have lunch or a cocktail by the hotel pool?

    In season, a bar and dining service is available by the outdoor pool for snacks, drinks, and light meals with a view of the lagoon.

Spa & Wellness

  • What spa and wellness services are offered at San Clemente Palace Venice?

    The hotel features a full-service spa offering massages, facial and body treatments, as well as a fitness area. Treatments are provided in dedicated rooms that can be booked for the day or for wellness stays.

  • Is there a gym or fitness equipment on the island of San Clemente?

    A fully equipped gym is available for guests, as well as a jogging path of approximately 1.5 km in the island's gardens, allowing for outdoor sports activities.

  • Does the spa offer wellness packages or programmes for multiple days?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have a swimming pool?

    Yes, the hotel has a large heated outdoor swimming pool, open seasonally, surrounded by gardens, with sun loungers, parasols, and sometimes cabanas for guests.

Activities & Leisure

  • What leisure activities are available on-site at San Clemente Palace Venice?

    Guests can enjoy a pitch and putt golf course, a tennis court, a children's playground, bicycles, a jogging track, and art exhibitions on the island.

  • Is the hotel well located for visiting the main tourist sites in Venice?

    The free shuttle allows easy access to the centre of Venice to visit St. Mark's Basilica, the Grand Canal, and the main museums, with return to the island during the day.

  • What outdoor activities can be enjoyed on the island of San Clemente?

    The hotel offers bicycles, a pitch and putt golf course, a tennis court, and walks in the vast Mediterranean gardens, as well as an outdoor swimming pool open during the season.

  • Are there events or exhibitions organised on the island by the hotel?

    In season, the hotel sometimes organises events or art exhibitions on the island, accessible to guests and allowing them to discover the historical heritage of the site.

  • Does the history of San Clemente Island add cultural interest to the hotel stay?

    San Clemente Island is home to a historic church and reflects a monastic past, before becoming a luxury hotel site offering a cultural and peaceful setting in the lagoon.

Family & Kids

  • Does the hotel have a kids' club or activities dedicated to families?

    A free kids' club is offered for children aged 3 to 11 at certain times, as well as family activities and an outdoor playground in the gardens.

  • Is San Clemente Palace Venice suitable for a stay with young children?

    Family rooms and services such as supervised childcare may be available for an additional fee. Children can also enjoy the pool and gardens under parental supervision.

  • Can we request a baby cot or an extra bed for a child in the room?

    Baby cots can be provided upon request, subject to availability, and some rooms or suites allow for an extra bed to be added for children.

Pets

  • Are pets allowed at San Clemente Palace Kempinski Venice?

    Pets, dogs and cats, are allowed up to two per room, weighing up to approximately 8 kg each, for an additional fee per night. Assistance animals are welcome at no charge.

  • Are there restrictions regarding pets in the common areas of the hotel?

    Restrictions may apply to pets in certain areas such as the spa, pool, or some restaurants, and pets must be supervised at all times by their owners.

  • Do pets incur additional charges during the stay?

    A nightly surcharge is generally applied for each pet, while assistance animals are exempt from these charges, in accordance with the hotel's policies.

Accessibility

  • Is the hotel easily accessible for people with reduced mobility, considering the boat crossing?

    Access to the hotel requires taking the boat shuttle or a water taxi. People with reduced mobility should check the boarding and disembarking conditions at the dock with the establishment.

  • Are there wheelchair-accessible rooms at the San Clemente Palace Venice?

    Rooms adapted for people with reduced mobility may be available, with specific facilities in the bathroom and easy access to the main services of the hotel.

  • Is the hotel boat shuttle equipped to accommodate people with reduced mobility?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Is the hotel open all year round or only at certain seasons?

    The hotel's opening season generally runs from late March to early November. Some periods may be closed, so it is advisable to check the exact dates to plan a stay.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the type of rate, refundable or non-refundable, and the dates of stay. It is important to check the specific cancellation policy indicated at the time of booking.

  • Are there any city taxes to pay?

    Yes, guests staying in Venice must generally pay a local city tax per person per night, the amount of which depends on the hotel category and the season, to be paid on-site upon arrival or departure.

  • What services may incur additional charges beyond the room price?

    Certain services may incur additional charges, such as parking at Piazzale Roma, private boat transfers, pets, or spa treatments.

  • What is the price range for a night at the San Clemente Palace Venice in high season?

    Rates vary depending on the season, room category, and available offers. In high season, a night can reach a level comparable to other palaces in Venice, with prices displayed on booking platforms.

Sustainability

  • Does the San Clemente Palace Venice implement actions for environmental sustainability?

    The hotel applies responsible energy and water management practices in line with luxury establishment standards, and values its gardens and the island environment.

  • Does staying on San Clemente Island help reduce tourist pressure on central Venice?

    The insularity limits the impact on central Venice by concentrating accommodations on a private island, while integrating into the local lagoon regulations.

  • Does the hotel offer more eco-friendly or shared transport options to reach Venice?

    Contact the concierge to confirm the arrangements for the day.

Included Services

  • What do customer reviews say about the San Clemente Palace Venice regarding the setting and service?

    Customer reviews on major platforms highlight the island's tranquility, the quality of service, and convenient access to Venice via the hotel's boat shuttle.

  • What services are generally included in the room price at the San Clemente Palace Venice?

    Wi-Fi, continental breakfast, access to the seasonal pool, fitness centre, and certain leisure activities such as the kids club and golf pitch and putt are offered at no extra charge for guests.

  • Is the shuttle between San Clemente Island and St. Mark's Square included in the stay?

    A free boat shuttle connects the island and St. Mark's Square, allowing guests to enjoy Venice while residing in the tranquility of a legendary hotel on a private island.

  • What are the main trends in online reviews for the San Clemente Palace Kempinski Venice?

    Booking platforms indicate high ratings for tranquility, the spacious gardens, and the shuttle service, with some remarks about reliance on boats for transportation.

The Concierge answers — San Clemente Palace Kempinski Venice

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Marco Polo Airport to San Clemente Island?

    The concierge can organise a private water taxi transfer to or from Marco Polo Airport, Santa Lucia train station, or Piazzale Roma, with schedules and types of vessels tailored to your flight or train.

  • Is there a chauffeur transfer service to reach Santa Lucia train station from the hotel?

    The concierge can book a chauffeur and combined boat service to reach Piazzale Roma or the train station, including assistance with luggage and coordination of schedules.

  • Can you provide the detailed schedule of the hotel shuttle to St. Mark's Square?

    The concierge can provide the updated schedule of the hotel's complimentary shuttle between San Clemente Island and St. Mark's Square, as well as any seasonal adjustments.

  • How can a return boat to the island be arranged after a late dinner in central Venice?

    The concierge can arrange night transfers via private water taxi between the island and central Venice, including after the hotel shuttle service has ended.

  • Can you arrange a transfer that accommodates numerous bags and special equipment?

    The concierge can book a boat suitable for transporting multiple suitcases and special equipment, considering the travel time between the airport and San Clemente Island.

Restaurant Reservations

  • Can you reserve a table at a gourmet restaurant in Venice with a view of the Grand Canal?

    Reservations are made directly through the concierge, who can secure a table at gourmet restaurants in Venice or on the island according to your preferred timings and culinary tastes.

  • How can a private romantic dinner be organised on San Clemente Island?

    The concierge can arrange a romantic dinner on the island, either on the terrace or indoors, with a personalised menu, decoration, and possibly a selection of wines or a special cake.

  • Can you suggest and reserve family-friendly restaurants in the historic centre?

    Reservations are made through the concierge, who can recommend and book family-friendly restaurants with children in mind, close to the main attractions of Venice.

Spa Bookings

  • How can a massage at the hotel spa be booked during my stay?

    The concierge can book specific treatments at the spa, such as massages or facials, taking into account availability and the desired duration.

  • Can you organise a multi-day wellness programme at the spa?

    Reservations are made through the concierge, who can organise a complete wellness journey including treatments, fitness access, and relaxation around the pool.

  • Are there packages combining spa and dining, and can you book them for me?

    The concierge can provide information on current offers and book spa and breakfast or spa and dinner packages, subject to seasonal availability.

Excursions & Cultural Visits

  • Can you organise a private guided tour of Venice from the hotel?

    The concierge can arrange a private tour of Venice's main monuments with a French or English-speaking guide, including boat transport from the island.

  • How can I organise a boat trip to Murano and Burano from San Clemente?

    The concierge can plan a boat excursion in the lagoon to Murano, Burano, or Torcello, with stops at glassblowers or lace-makers.

  • Can you book skip-the-line tickets for the main museums and monuments in Venice?

    The concierge can reserve skip-the-line tickets for St. Mark's Basilica or the Doge's Palace and coordinate timings with the hotel shuttle.

Special Occasions

  • How can I organise a marriage proposal on the island of San Clemente or in a gondola?

    The concierge can arrange a marriage proposal on the island or by boat, with staging, flowers, music, and photography, according to your wishes.

  • Can you prepare a birthday surprise in the room with decorations and a cake?

    The concierge can plan a birthday celebration with room decorations, a personalised cake, champagne, and possibly a musician.

  • How can I organise a small private reception or event on the island for my guests?

    The concierge can assist in coordinating a private event, such as a reception or mini-ceremony, in conjunction with the hotel's events team.

Shopping & Luxury Services

  • Can you recommend luxury boutiques and high-end artisan workshops in Venice?

    The concierge can recommend luxury boutiques, glass workshops, or jewellers in Venice and organise a personalised shopping itinerary.

  • Is there a personal shopper or stylist service in Venice that you can arrange?

    The concierge can book a stylist or personal shopper to accompany you in the boutiques, with boat transport from the island.

  • Can you arrange for the delivery of my luxury purchases to the hotel or their international shipping?

    The concierge can organise the delivery of your purchases to the hotel or their shipment abroad via specialised services.

Family Activities

  • What family activities can you organise for children during our stay?

    The concierge can suggest child-friendly activities on the island, such as playgrounds, a kids' club depending on the season, and fun itineraries in Venice.

  • Can you arrange a game-based tour of Venice for children?

    The concierge can organise a treasure hunt or a fun tour of Venice with a specialised guide for families.

Personalized Experiences

  • Can you create a personalised itinerary to explore Venice and enjoy the island?

    The concierge can create a tailored programme including spa, excursions, dining, and private moments, based on your interests and the duration of your stay.

  • How can a romantic professional photo shoot be organised at the hotel and in Venice?

    The concierge can arrange a professional photo shoot on the island or in Venice, coordinating locations and boat schedules.

  • Can you organise a private Venetian cooking class or a wine tasting for two?

    The concierge can arrange private classes, such as Italian cooking or wine tasting, with selected partners.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

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        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
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        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

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        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
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