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5★ · Frankfurt

Kempinski Hotel Frankfurt Gravenbruch

Graf-zu-Ysenburg-und-Büdingen-Platz 1, 63263 Neu-Isenburg, Allemagne, Frankfurt

4.54.5/52,455 reviews · Google rating
  • Leafy setting on the edge of Frankfurt
  • Just minutes from the city centre
  • Peaceful retreat near the business districts
  • Design blending modern style with classic touches

Hotel 5-star in Frankfurt, Germany, in the heart of Frankfurt, featuring 24-hour concierge, bar and a leafy retreat on the city's edge.

Where is Kempinski Hotel Frankfurt Gravenbruch in relation to central Frankfurt?

The hotel sits in a leafy setting, away from Frankfurt’s busiest core.

It remains only minutes from the city centre, making it practical for meetings, museums and business districts.

Does Kempinski Hotel Frankfurt Gravenbruch have a spa and relaxation areas?

Yes, the hotel has a spa, suited to a wellness break during your stay.

The overall atmosphere is calm, with light-filled public areas and a more restful setting than the city centre.

What budget should you expect for a night or breakfast at Kempinski Hotel Frankfurt Gravenbruch?

Rates vary depending on your dates, room category and booking conditions.

For an exact budget, it is best to check your stay dates or contact the Concierge before arrival.

A word from the Concierge

Kempinski Hotel Frankfurt Gravenbruch through the Concierge's eyes

Kempinski Hotel Frankfurt Gravenbruch is located in Frankfurt, Germany, in a green setting. This 5★ hotel from the renowned Kempinski chain offers a peaceful retreat near the city. It is just minutes from the city center, making access to local attractions and business convenient. The location is ideal for both business travelers and vacationers. What sets this hotel apart is its elegant and refined atmosphere. The interior design combines modernity with classic touches, creating a welcoming environment. Guests often appreciate the attentive and personalized service. Before you go, know that the hotel suits both couples and business travelers. The tranquility of the surrounding gardens provides a welcome break after an active day. Public transport nearby makes exploring the city easy. Seasonality can influence crowds, especially during trade fairs. _My tip from the Concierge:_ book in advance to enjoy the best deals, especially during busy periods.

Why choose Kempinski Hotel Frankfurt Gravenbruch?

Kempinski Hotel Frankfurt Gravenbruch is an exceptional address in Frankfurt, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Leafy setting on the edge of Frankfurt
  • Just minutes from the city centre
  • Peaceful retreat near the business districts
  • Design blending modern style with classic touches
  • Spacious, light-filled public areas

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Business & events

2
  • Business centre
  • Meeting rooms

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Lounge
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Private parking
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A leafy breakfast before the city

    Beginning the day in surroundings calmer than central Frankfurt immediately changes the tone of a stay. This experience highlights the pleasure of breakfast in the hotel’s light-filled atmosphere, with the feeling of being removed from the city’s pressure while remaining only minutes from meetings, museums or business districts.

    Idéal couples & affairesIncluded in your stay
  • A quiet return after meetings

    Designed with business travellers in mind, this signature captures one of the hotel’s key strengths: the ability to leave Frankfurt’s intensity behind and return at day’s end to a calmer setting. Light-filled lounges, continuous service and a composed atmosphere create a clear transition between professional obligations and recovery time.

    Business-friendlyIncluded in your stay
  • A personalised wellness pause

    For guests wishing to reintroduce rest into a crowded schedule, the hotel lends itself to a wellness pause shaped around available time and the rhythm of the stay. The aim is not performance but recovery: slowing down, enjoying the leafy setting and finding a gentler breathing space between the day’s different sequences.

    À vivre en solo ou à deuxReservation required
  • A Frankfurt escape without the rush

    This experience is intended for travellers who want to discover Frankfurt without staying in its busiest core. From Gravenbruch, it is easy to shape a day around culture, walking and city life before returning to a greener environment. It offers a more balanced way to approach the city, especially over a weekend.

    Included in your stay
  • An extended stay with a short-resort feel

    When a trip extends over several nights, the hotel’s appeal becomes even clearer. Its leafy setting, generous public spaces and measured distance from the centre create a rare sense of breathing room in a major business metropolis. A compelling option for turning several nights on site into a more liveable stay.

    Idéal longs séjoursIncluded in your stay
  • Tailored concierge guidance for Frankfurt

    Beyond practical assistance, the concierge can become a genuine tool for shaping the stay. Depending on your priorities, it can help organise a day of meetings, a focused cultural visit or a more relaxed evening. In a city sometimes perceived as purely functional, this guidance reveals a subtler and more carefully chosen side of Frankfurt.

    Avec assistance 24h/24Reservation required

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
1967 (Wikidata)

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation/prepayment policies vary by room type and provider.

Pets

Pets are welcome (25 € fee).

Pets are allowed upon request

Location & access

Address: Graf-zu-Ysenburg-und-Büdingen-Platz 1, 63263 Neu-Isenburg, Allemagne

View on the map

Google listing

Guest reviews

4.5 / 5 · 2,455 reviews

5/5Thomas Diez

We had a wonderful time at this property. The King Junior Suite was quiet and had lovely views of the frozen lake. Excellent breakfast. Small fitness room but new equipment. A great choice of saunas plus a steam room…

4/5Peter H

Very happy with the service and the facilities of the hotel. We stayed for one night and used the swimming pool. The pool policy allows only people older than 12 after 18:00 but staff was flexible. Everything was…

5/5Jabez Dhinakar Singh

It was a pleasant surprise, after a long time I stayed in a place which was perfect. This property is located 3 minutes off the A3 and that's one reason I booked it for my business trip. The staff were extra courteous…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 47 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Zoo forestier d'OffenbachZoo

    3.5 km · 6 min by car

    Zoo in Offenbach, featuring a variety of animals in a natural setting.

    Practical information

    The concierge’s wordFor a nature break near Frankfurt, head to Offenbach Forest Zoo: a pleasant zoo if you're in the mood for animals and a natural setting.

  • مسجد الهدى - Alhuda MoscheeMosque

    3.5 km · 6 min by car

    Mosque located 3.5 kilometers away, a place of worship for the Muslim community.

    Practical information

    The concierge’s wordIf you're looking for a moment of reflection during your stay, Alhuda Mosque offers a spiritual pause for the Muslim community in Frankfurt.

  • Rumänisch-orthodoxe Kirchengemeinde Offenbach/MainChurch

    3.7 km · 6 min by car

    Religious building located 3.7 km away, providing insight into the architecture and traditions of the Romanian Orthodox community.

    Practical information

    The concierge’s wordFor a peaceful break around Romanian Orthodox architecture and traditions, this church is best discovered during the day if you enjoy contemplative places.

  • HugenottenhallePerforming arts

    3.8 km · 6 min by car

    Event venue located 3.7 kilometers away, hosting various events and performances.

    Practical information

    The concierge’s wordIf you're after a cultural evening without a fixed plan, Hugenottenhalle hosts a range of events and performances depending on the date.

  • Selimiye MoscheeMosque

    3.9 km · 7 min by car

    Mosque located 3.9 kilometers away, providing a place of worship and gathering for the community.

    Practical information

    The concierge’s wordFor a peaceful break from the city's pace, Selimiye Moschee offers both a place of worship and a community gathering space.

  • Offenbach MosqueMosque

    3.9 km · 7 min by car

    Mosque located 3.9 kilometers away, a place of worship and gathering for the Muslim community.

    Practical information

    The concierge’s wordIf you’re looking for a moment of reflection or a community anchor, Offenbach Mosque offers a spiritual pause away from the city’s pace.

  • Εκκλησία Αγίων Πάντων ΌφενμπαχChurch

    4.1 km · 7 min by car

    Religious building located 4,128 meters away, featuring typical architecture of the region's churches.

    Practical information

    The concierge’s wordFor a peaceful break, head to Εκκλησία Αγίων Πάντων Όφενμπαχ and its architecture typical of the region’s churches, ideal during the day.

  • Château de HeusenstammHistoric place

    4.3 km · 7 min by car

    Heusenstamm Castle, a historical site to visit, located 4,296 meters away.

    Practical information

    The concierge’s wordFor a historical break around Frankfurt, Château de Heusenstamm is well suited to a relaxed daytime visit.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Luderbachaue von DreieichPark

    3.3 km · 6 min by car

    Luderbachaue von Dreieich, a nature reserve providing green spaces suitable for walking and wildlife observation.

    Practical information

    The concierge’s wordFor a green break near Frankfurt, head to Luderbachaue von Dreieich for a peaceful walk and a moment of wildlife watching.

  • EuropaplatzPark

    3.4 km · 6 min by car

    Europaplatz, an urban park providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break between appointments, Europaplatz offers a simple, calming setting to catch your breath outdoors.

  • Waldspielpark ScheerwaldPark

    4.2 km · 7 min by car

    Park in Frankfurt, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in Frankfurt, Waldspielpark Scheerwald is well suited to a quiet walk or a moment to unwind.

  • Spielpark GoetheturmPark

    4.5 km · 8 min by car

    Park to visit, featuring green spaces and facilities for outdoor recreation.

    Practical information

    The concierge’s wordIf you're after a green break in Frankfurt, Spielpark Goetheturm is well suited to some time outdoors, between a stroll and open-air leisure.

  • Wetterpark OffenbachPark

    4.6 km · 8 min by car

    Wetterpark Offenbach, a park dedicated to meteorology, providing a space for relaxation and observation.

    Practical information

    The concierge’s wordFor a calm break, head to Wetterpark Offenbach: a park dedicated to meteorology, ideal for strolling and observing.

  • Waldspielpark/Wasserspielplatz TannenwaldPark

    4.8 km · 8 min by car

    Playground located 4.8 km away, featuring facilities for children and green spaces.

    Practical information

    The concierge’s wordIf you're traveling with family, Waldspielpark/Wasserspielplatz Tannenwald offers an easy break with children's play areas and green spaces.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Billing & Policies

  • Who currently operates the Kempinski Hotel Frankfurt Gravenbruch and under what brand?

    The establishment is now known as Hilton Frankfurt Gravenbruch, located in a private park environment by a lake, but historically known as Kempinski Hotel Frankfurt Gravenbruch.

  • Which hotel group currently owns the former Kempinski Hotel Frankfurt Gravenbruch?

    The hotel operates under the brand Hilton Frankfurt Gravenbruch, which is part of the Hilton group, while the Kempinski brand belongs to Kempinski Hotels S.A., specialising in luxury hospitality.

  • What connection does Bill Gates have with the hotel chain to which the hotel belongs?

    Bill Gates' Cascade Investment holds a majority stake in Hilton Worldwide Holdings, which includes the Hilton Frankfurt Gravenbruch brand.

  • What is the hotel's cancellation policy?

    Cancellation conditions vary depending on the rate booked; some rates are flexible up to a certain hour or date, while others are non-refundable.

  • Are there any tourist taxes to pay?

    Local tourist taxes may be required per night and per person, in addition to the room rate, in accordance with the regulations of the Frankfurt region.

  • What is the average cost of a night at the Kempinski Hotel Frankfurt Gravenbruch?

    The price for a night varies depending on the period, room type, occupancy, and events in Frankfurt; it is recommended to check real-time prices with booking channels.

  • What does the price per person in a double room mean for this hotel?

    The price per person in a double room means that the displayed rate applies to each occupant, with two people sharing the same room, any additional fees not included.

Rooms & Amenities

  • How many stars does the Hilton Frankfurt Gravenbruch, formerly Kempinski Hotel Frankfurt Gravenbruch, have?

    The hotel is officially classified as a high-end luxury hotel, generally comparable to a 5-star category according to international standards observed in specialised guides.

  • What amenities are available in the hotel rooms?

    The rooms feature heating, air conditioning, a private bathroom, television, a workspace, and safes, with views of the park or lake depending on the reserved category.

  • Do the rooms have a minibar, coffee machine, and workspace?

    A minibar, tea and coffee service, a desk, and, for some categories, a separate seating area or a balcony, are provided in the rooms and suites.

  • What are the average sizes of the rooms and suites at Kempinski Hotel Frankfurt Gravenbruch?

    Contact the concierge to confirm the arrangements for the day.

  • How many rooms and suites does the hotel have?

    The establishment has approximately 218 non-smoking rooms and 38 suites, including at least one room adapted for guests with reduced mobility.

Arrival & Departure

  • From what time can I check in at the Kempinski Hotel Frankfurt Gravenbruch?

    Contact the concierge to confirm the arrangements for the day.

  • What is the latest check-out time at the Kempinski Hotel Frankfurt Gravenbruch?

    Room departures are generally scheduled for noon local time, subject to specific conditions of your rate or reservation.

  • Can I check in early?

    Early check-in is possible for an additional fee and only subject to room availability upon arrival.

  • Does the hotel offer a late check-out beyond the normal time?

    A late departure may be offered for an additional fee, subject to availability on the day of your departure.

  • How does check-in work in the case of a late-night arrival?

    Contact the concierge to confirm the arrangements for the day.

  • Are transfers to the airport offered?

    The hotel offers transfers to the airport via taxi, VTC, or chauffeur-driven car, organised by the concierge according to your flight schedule.

Location & Access

  • Where is the Kempinski Hotel Frankfurt Gravenbruch located in relation to Frankfurt?

    The hotel is located at Graf zu Ysenburg und Buedingen Platz 1, 63263 Neu-Isenburg, in a large private park on the southern outskirts of Frankfurt am Main.

  • What is the distance between the hotel and the airport?

    The distance to Frankfurt Airport is approximately 12 to 15 km, or about 15 to 20 minutes by car depending on traffic.

  • How long does it take to reach the centre of Frankfurt from the hotel?

    Frankfurt city centre and its main sites, such as the old town and the Stock Exchange, are located about 10 to 15 km away, accessible in 20 to 25 minutes by car.

  • Is there a direct shuttle from the hotel to the airport or Frankfurt city centre?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel have parking?

    Yes, private parking is available on site, including self-parking and valet options, with charging stations for electric vehicles and spaces for buses or motorhomes.

  • Is the hotel parking paid or included in the room price?

    Contact the concierge to confirm the arrangements for the day.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms, common areas, and meeting rooms.

  • Is breakfast included in the room rate or charged separately?

    Contact the concierge to confirm the arrangements for the day.

  • What services are included as standard in the room price (Wi-Fi, pool access, spa, fitness room)?

    Contact the concierge to confirm the arrangements for the day.

  • What additional services (concierge, laundry, room service) are available at the hotel?

    Laundry and dry cleaning services are offered, as well as room service and concierge service to organise activities and transfers.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in buffet form, with an international and local selection, generally including both hot and cold options.

  • What are the usual breakfast hours at the Kempinski Hotel Frankfurt Gravenbruch?

    A breakfast buffet is offered every morning, usually between 6:30 AM and 10:00 AM on weekdays and until around 10:30 AM on weekends, with additional charges depending on the offers.

  • What is the approximate price of breakfast per person at the Hilton Frankfurt Gravenbruch?

    Contact the concierge to confirm the arrangements for the day.

  • What restaurants and bars are available within the hotel?

    Several restaurants and bars are located on-site, offering international and local cuisine, as well as a terrace with views of the park or lake depending on the season.

  • Does the hotel offer a dinner buffet and what is the approximate price per person?

    Contact the concierge to confirm the arrangements for the day.

  • Is the hotel suitable for vegetarian or gluten-free diets for meals?

    Vegetarian options are available at the buffet and à la carte; menus tailored to specific diets can be prepared upon prior request.

Spa & Wellness

  • Does the hotel have a swimming pool?

    Yes, the hotel has an indoor pool and a seasonal heated outdoor pool, accessible to guests staying at the hotel.

  • What spa and wellness facilities are offered at the Kempinski Hotel Frankfurt Gravenbruch?

    The spa includes a large wellness area of approximately 2,000 m² with an indoor pool, sauna, steam room, fitness room, and treatment cabins.

  • Is access to the spa and gym free for hotel guests?

    Access to the pool, sauna, and fitness centre is generally included for resident guests, while treatments and massages are charged separately.

  • What types of treatments can I book at the hotel spa?

    Massages, facials, and wellness rituals are available by appointment, with a varied treatment menu suitable for relaxation or business stays.

Activities & Leisure

  • What leisure activities are available on-site at the Kempinski Hotel Frankfurt Gravenbruch?

    The hotel offers tennis courts, a fitness centre, indoor and outdoor pools, as well as access to a large park for walking and jogging.

  • What nearby tourist activities do you recommend during a stay at the hotel?

    Frankfurt city centre, its museums, the old town, the shopping street Goethestrasse, and the Sachsenhausen district are accessible in less than 30 minutes by car from the hotel.

  • Does the hotel offer special events for New Year's Eve or other holidays?

    The hotel regularly organises seasonal events, including for New Year's Eve, with special evenings and festive menus, subject to annual programming.

Family & Kids

  • Is the hotel suitable for families with children?

    A free kids' club, a playground, and babysitting services on request are offered, making the establishment suitable for family stays.

  • Can children stay for free in their parents' room at the Kempinski Hotel Frankfurt Gravenbruch?

    Children up to 18 years old can generally stay for free in their parents' room using existing bedding, according to Hilton's policy.

  • Does the hotel provide baby cots or connecting family rooms?

    Baby cots are available on request, and connecting rooms may be offered for families, subject to availability.

Pets

  • Are pets allowed at the Kempinski Hotel Frankfurt Gravenbruch?

    Pets, dogs and cats, are allowed, limited to two per room, for an additional fee per stay, while service animals are welcomed at no charge.

  • What are the conditions for bringing a dog or cat to the hotel?

    Bowls for food and water are provided for pets, and some ground floor rooms are particularly suitable for stays with dogs.

Accessibility

  • Does the hotel have rooms and facilities suitable for people with reduced mobility?

    At least one room is adapted for people with reduced mobility, with easy access to common areas, lifts, and appropriate safety devices.

  • Are the main areas of the hotel (restaurant, spa, meeting rooms) wheelchair accessible?

    The common areas, including the reception, restaurants, spa, and meeting rooms, are accessible by lift or ramps, with safety signage.

  • Does the hotel offer specific services for hearing or visually impaired guests (equipped rooms, visual alarms)?

    Please contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does the hotel follow a sustainability approach or have an environmental certification?

    The establishment is certified eco-responsible by various labels, highlighting a policy of energy, water, and waste management that is more environmentally friendly.

  • What concrete sustainable development actions are implemented at the Kempinski Hotel Frankfurt Gravenbruch?

    Measures to reduce energy consumption, manage water, sort waste, and reduce single-use plastic are implemented in the hotel.

  • Does the hotel offer sustainable dining options or local and seasonal products in its restaurants?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Kempinski Hotel Frankfurt Gravenbruch

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Frankfurt Airport and the Kempinski Hotel Frankfurt Gravenbruch?

    The concierge can organise a private transfer by sedan or van between Frankfurt Airport and the hotel, as well as drivers available for the day, upon prior reservation.

  • How can I organise a taxi or ride-hailing service to get from the Kempinski Hotel Frankfurt Gravenbruch to the city centre or the exhibition centre?

    The concierge can book reliable taxis or ride-hailing services to the city centre, main train station, or exhibition centre, taking into account traffic and desired timings.

  • Can you indicate the best public transport route between the hotel and Frankfurt city centre?

    The concierge can recommend the most convenient S-Bahn and bus lines and arrange, if necessary, a transfer to the nearest station.

  • Is it possible to rent a car directly from the Kempinski Hotel Frankfurt Gravenbruch?

    The concierge can assist in booking a rental car delivered directly to the hotel, with or without GPS, from partner rental companies.

  • Can you organise a transfer for a group to Messe Frankfurt during a trade fair?

    The concierge can arrange a group transfer by minibus or private coach for trade fairs at Messe Frankfurt, with timings tailored to your schedule.

Restaurant Reservations

  • Can you reserve a table in one of the restaurants at the Kempinski Hotel Frankfurt Gravenbruch for dinner?

    The concierge can recommend the hotel's restaurants and reserve a table according to your preferred timing, type of cuisine, and view.

  • Can you advise and book a gourmet restaurant in Frankfurt suitable for vegetarian or gluten-free diets?

    The concierge can suggest gourmet restaurants in Frankfurt and Neu-Isenburg and make a reservation considering your dietary restrictions.

  • Is it possible to organise a special birthday dinner at the hotel restaurant?

    The concierge can organise a birthday or celebration dinner with a special menu, personalised cake, and table decoration in one of the hotel's restaurants.

Spa Bookings

  • How can I book a massage or treatment at the spa of the Kempinski Hotel Frankfurt Gravenbruch?

    Spa appointments can be made through the concierge or the spa, which offers massages, facials, and wellness rituals subject to availability.

  • Can you organise a couples' spa treatment during our stay?

    The concierge can arrange consecutive spa slots or a double cabin, depending on availability, for a relaxing experience for couples.

  • What to do if the spa is fully booked at the times I am interested in?

    The concierge can suggest slots outside of peak hours and place you on a waiting list in case of fully booked.

Excursions & Cultural Visits

  • Can you organise a guided tour of Frankfurt from the hotel?

    The concierge can book guided tours in French or English of Frankfurt's old town, Römerberg, and the main museums.

  • Is it possible to book a wine tour in the region from the hotel?

    The concierge can arrange a turnkey excursion to the region's vineyards with a driver, estate visits, and tastings.

  • Can you suggest day trip ideas from the Kempinski Hotel Frankfurt Gravenbruch?

    The concierge can recommend day trips to Heidelberg, the Romantic Rhine, or other nearby cities, including tickets and transfers.

Special Occasions

  • Can you organise a romantic decoration and champagne in the room for a wedding anniversary?

    The concierge can arrange for a bouquet, champagne, and treats in the room, as well as a romantic decoration before your arrival.

  • Is it possible to order a personalised cake for a birthday celebrated at the hotel?

    Requests for personalised cakes, messages, and setups in the restaurant or room can be coordinated by the concierge with the hotel's pastry shop.

  • Can you help organise a special event or fireworks for New Year's Eve at the Kempinski Hotel Frankfurt Gravenbruch?

    The concierge can organise a private fireworks display or a special event only if local regulations and the hotel permit it, subject to feasibility study.

Shopping & Luxury Services

  • Can you organise a luxury shopping session with guidance in central Frankfurt?

    The concierge can recommend luxury boutiques and department stores in Frankfurt, and arrange for a transfer or an external personal shopper if available.

  • Can you handle the purchase and delivery of gifts or flowers during my stay?

    The concierge can assist with the purchase of flowers, high-end gifts, or chocolates and ensure delivery to the room or meeting room.

  • Is it possible to arrange a luxury alteration or dry cleaning service during my stay at the hotel?

    The concierge can direct you to nearby tailor services, high-end dry cleaning, or express alteration partners.

Family Activities

  • Can you recommend and book activities for children in Frankfurt from the hotel?

    The concierge can provide suggestions for child-friendly activities in Frankfurt, such as the zoo, interactive museums, or parks, and arrange tickets and transfers.

  • Is it possible to arrange a babysitter for an evening during our stay at the Kempinski Hotel Frankfurt Gravenbruch?

    The concierge can assist in organising a childcare service through approved external providers, subject to availability and sufficient notice.

Personalized Experiences

  • Can you create a personalised programme combining spa, culture, and gastronomy for a few days at the hotel?

    The concierge can create a tailored programme combining spa, gastronomy, cultural visits, and shopping according to your preferences and the duration of your stay.

  • Is it possible to arrange a professional photo shoot in the park of the Kempinski Hotel Frankfurt Gravenbruch?

    The concierge can organise a professional photo shoot in the hotel park or in Frankfurt, in coordination with partner photographers.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits