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5★ · Cancún

Kempinski Hotel Cancún

Rtno. del Rey 36, Zona Hotelera, 77500 Cancún, Q.R., Mexique, Cancún

4.64.6/52,960 reviews · Google rating
  • On Cancún’s Caribbean coast
  • Set beside white-sand beaches
  • Serene, refined atmosphere
  • Elegant architecture

Hotel 5-star in Cancún, Mexico, in the heart of Cancún, featuring 24-hour concierge, beach cabana with concierge and Caribbean Sunrise.

Where is Kempinski Hotel Cancún located?

Kempinski Hotel Cancún is set on Cancún’s Caribbean coast, directly by the beach.

On foot, you can reach Playa San Miguelito in 3 minutes and Playa Ballenas in 4 minutes.

Is Kempinski Hotel Cancún all-inclusive?

The hotel offers several restaurants and breakfast, but nothing indicates an all-inclusive format.

To choose the right stay plan, it is best to check what is included for your dates or ask the Concierge.

What dining options are available at Kempinski Hotel Cancún?

The hotel has six venues, from Mediterranean dining at Fantino to international cuisine at The Club Grill.

You will also find a beachfront restaurant, a Mexican and American option, a relaxed bar and grill, and a lounge for rolls and sashimi.

A word from the Concierge

Kempinski Hotel Cancún through the Concierge's eyes

Kempinski Hotel Cancún is located on the Caribbean coast in Cancún, Mexico. This 5★ hotel offers an idyllic setting for relaxing vacations. Surrounded by white sandy beaches, it serves as a luxury retreat. The hotel is part of the prestigious Kempinski chain, known for its impeccable service and attention to detail.

What sets this establishment apart is its refined atmosphere and elegant architecture. Travelers appreciate the serene ambiance and modern comfort. With its top-notch facilities, Kempinski Hotel Cancún attracts luxury and relaxation enthusiasts. The common areas are designed to foster conviviality and the well-being of guests.

Before you go, know that this hotel is perfect for couples seeking romance and families wanting to enjoy beach vacations. The best time to visit Cancún is from December to April, when the weather is pleasant. Be sure to book your activities in advance to fully enjoy your stay.

_My tip from the Concierge: reserve your beach lounger upon arrival to ensure your comfort throughout the day._

Why choose Kempinski Hotel Cancún?

Kempinski Hotel Cancún is an exceptional address in Cancún, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • On Cancún’s Caribbean coast
  • Set beside white-sand beaches
  • Serene, refined atmosphere
  • Elegant architecture
  • Modern comfort

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

20
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the sea

    Beginning the day in the clear Caribbean light immediately sets the tone for the stay. Breakfast enjoyed in a setting open to the coast allows guests to savour the calm of the morning before the beach becomes busier. It is one of the most natural moments in which to appreciate the hotel’s refined atmosphere and ease gently into the rhythm of Cancún.

    IncontournableIncluded in your stay
  • Beach day with reserved sun lounger

    In Cancún, the comfort of a day by the sea often depends on one simple detail: securing the right spot from the outset. Reserving a sun lounger upon arrival allows guests to settle in without delay and enjoy the white-sand shoreline to the fullest. This experience captures the hotel’s spirit well: discreet luxury built on anticipation, ease and the pleasure of having nothing to think about.

    Conseil du ConciergeReservation required
  • Post-sun wellness pause

    After several hours spent between beach, heat and intense light, taking time to recover changes the quality of the stay. Whether through a relaxing massage, a hydrating treatment or simply a quiet moment in the wellness areas, this interlude helps restore freshness and balance. It is especially suited to travellers wishing to alternate seaside pleasure with genuine rest.

    Reservation required
  • Sunset on the Caribbean coast

    At the end of the day, when the light softens and the heat begins to fade, the hotel reveals another side of its appeal. Sitting outdoors, enjoying a drink and watching the sky change over the coast is one of the simplest and most memorable pleasures of a stay in Cancún. Ideal for couples, yet equally enjoyable for families.

    RomantiqueIncluded in your stay
  • Tailored concierge planning for excursions

    Cancún lends itself as much to rest as to days of exploration. The concierge can organise transfers, outings and reservations with greater flexibility while avoiding unnecessary complication. This is especially valuable for travellers wishing to discover the region without compromising the comfort of their stay. The point is not to multiply activities, but to choose the right ones at the right time.

    Reservation required
  • An elegant evening after the beach

    One of the pleasures of grand seaside hotels lies in the transition between the simplicity of the day and the elegance of the evening. After the beach, guests return to a room prepared for the night, slow down, then come downstairs for dinner or to extend the evening in a more hushed atmosphere. This sequence gives the stay its depth, reminding us that in Cancún luxury can also be a matter of rhythm and discreet staging.

    Included in your stay

Restaurants & bars

6 on-site dining venues.

  • Fantino

    Restaurant

    Highlights

    • Mediterranean
    • an AAA Five Diamond restaurant, serves Mediterranean cuisine with a sophisticated flair
    Practical information

    The concierge’s wordFor a refined dinner, book Fantino: a sophisticated Mediterranean spot, distinguished with the AAA Five Diamond award.

  • The Club Grill

    Restaurant

    Highlights

    • international
    • also AAA Five Diamond, delights with its refined international cuisine
    Practical information

    The concierge’s wordFor a polished evening, book The Club Grill: refined international dining with a AAA Five Diamond distinction, ideal when you want a dependable choice.

  • Casitas Restaurant

    Restaurant

    Highlights

    • serves up succulent steaks and fresh seafood in a romantic beachfront setting
    Practical information

    The concierge’s wordFor a dinner almost in the sand, book Casitas: excellent steaks, very fresh seafood, and a romantic beachfront setting.

  • El Café Mexicano

    Restaurant

    Highlights

    • Mexican and American
    • presents a vibrant mix of Mexican and American favorites, perfect for any time of day
    Practical information

    The concierge’s wordFor an easy, reliable choice, El Café Mexicano blends Mexican and American classics nicely, whatever time of day you decide to go.

  • Caribe Bar & Grill

    Bar

    Highlights

    • Mexican
    • elevates casual dining with its authentic Mexican dishes and refreshing seafood
    Practical information

    The concierge’s wordFor a relaxed break, head to Caribe Bar & Grill: the authentic Mexican cuisine and refreshing seafood always hit the spot.

  • D'Lounge

    Lounge

    Highlights

    • provides an intimate atmosphere where guests can savor expertly crafted rolls and sashimi
    Practical information

    The concierge’s wordAt D'Lounge, settle into the intimate atmosphere and enjoy expertly crafted rolls and sashimi for a discreet, easygoing moment.

In the press

Distinctions & affiliations

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: Rtno. del Rey 36, Zona Hotelera, 77500 Cancún, Q.R., Mexique

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 2,960 reviews

5/5Bethany Moon

Truly the best experience, as always. This was our third time staying here, and I can confidently say it is our favorite hotel—we won’t stay anywhere else in Mexico. The service is simply unmatched. Every single staff…

5/5heather booth

There are truly nothing negative to say about this luxury hotel. The moment we arrived, we have had amazing customer service. The rooms are impeccably clean. The consistent service of cleaning and turn down service is…

5/5s c

I enjoyed the Sunday brunch at the Kempinski Hotel with my family of four. This was our second visit—we attended last year and returned again this year. Although we were not staying at the hotel, we specifically chose…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 9 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Playa San MiguelitoTourist attraction

    251 m · 3 min walk

    Playa San Miguelito, a tourist attraction just three minutes' walk away, providing a natural setting ideal for relaxation.

    Practical information

    The concierge’s wordA 3-minute walk away, Playa San Miguelito is a lovely natural pause to unwind quietly between moments in the city.

  • Playa BallenasTourist attraction

    348 m · 4 min walk

    Playa Ballenas, a tourist attraction just four minutes' walk away, providing a pleasant setting to relax by the sea.

    Practical information

    The concierge’s wordA 4-minute walk away, Playa Ballenas gives you an easy seaside pause to unwind between two highlights of your time in Cancún.

  • Jungle Tour Adventure Cancun: Speedboat Tour & SnorkelTourist attraction

    730 m · 9 min walk

    Tour agency a nine-minute walk away, offering speedboat tours and snorkeling excursions.

    Practical information

    The concierge’s wordFor an active break 9 min walk away, head here if you’re in the mood for a speedboat outing followed by some snorkeling.

  • Hotel Casa TurquesaMuseum

    1.1 km · 14 min walk

    Museum located 1.1 km away, featuring exhibitions of local art and history.

    Practical information

    The concierge’s wordFor a cultural break near the hotel, this museum in Cancún is well suited to a calm visit centered on art and local history.

  • Interactive Aquarium CancúnAquarium

    1.9 km · 3 min by car

    Aquarium an eighteen-minute walk away, featuring a variety of marine species and interactive exhibits.

    Practical information

    The concierge’s wordA 18-minute walk away, Interactive Aquarium Cancún makes a playful break if you feel like getting close to marine species without leaving the city.

  • Yamil Lu'umHistoric place

    2.1 km · 4 min by car

    Yamil Lu'um, a historical site two kilometers away, reflecting the cultural heritage of the area.

    Practical information

    The concierge’s wordFor a cultural break in Cancún, head to Yamil Lu'um: this historic site offers insight into the region’s cultural heritage.

  • Ferris Wheel CancunTourist attraction

    2.2 km · 4 min by car

    Ferris wheel in Cancun, providing a panoramic view of the city and the sea.

    Practical information

    The concierge’s wordFor a light break in Cancún, the Ferris wheel is well suited to a ride at the end of the day, with panoramic views over the city and sea.

  • Museo Maya de Cancún y Zona Arqueológica de San MiguelitoMuseum

    2.3 km · 4 min by car

    Museum in Cancun showcasing the history and culture of the Maya civilization.

    Practical information

    The concierge’s wordFor a cultural break in Cancún, this museum sheds light on Mayan history and culture, ideal if you want to alternate between city time and discovery.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • AquaworldMarina

    1.2 km · 15 min walk

    Adventure sports center 1.2 km away, offering various water activities.

    Practical information

    The concierge’s wordIf you’re in the mood for an active break, Aquaworld is a good option to mix up your water activities by the marina.

  • MARINA DEL REYMarina

    1.7 km · 3 min by car

    Marina Del Rey, a marina providing services for water activities.

    Practical information

    The concierge’s wordFor a sea-focused break, MARINA DEL REY is a good starting point if you're planning a water activity in Cancún.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at the Kempinski Hotel Cancún?

    Standard check-in begins at 3 PM and check-out must be completed by 12 PM, according to information published by the hotel's main distributors.

  • Can I check in early?

    Early check-in is possible subject to room availability; an additional charge may be applied by the hotel depending on the season and time of arrival.

  • Does the hotel offer late check-out and under what conditions?

    Late check-out may be granted upon request, subject to availability, with possible additional charges based on the time confirmed by reception.

  • Is it possible to leave my luggage at reception before check-in or after check-out at the Kempinski Hotel Cancún?

    Contact the concierge to confirm the arrangements for the day.

  • Are transfers to the airport offered?

    Transfers to the airport are offered through providers, which the concierge can book on your behalf, in either a private or shared vehicle according to your preference.

Location & Access

  • Where exactly is the Kempinski Hotel Cancún located in the hotel zone?

    The hotel is located at 36 Retorno del Rey, in the hotel zone of Cancún, facing the beach, approximately 10 miles from Cancún International Airport.

  • What is the distance between the hotel and the airport?

    The property is about 15 to 20 minutes by car from Cancún International Airport, depending on traffic on Boulevard Kukulcán.

  • How far is the hotel from downtown Cancún?

    The Kempinski Hotel Cancún is a 5-star beachfront hotel in the hotel zone, approximately 20 minutes by car from downtown Cancún.

  • What are the easiest ways to reach the Kempinski Hotel Cancún from the airport?

    Taxis and private transport services are readily available at the airport to reach the hotel, located in the main hotel zone of Cancún.

  • How many Kempinski hotels are there in the world and where does the Cancún hotel fit into this network?

    Kempinski operates several dozen luxury hotels across multiple continents; the Kempinski Hotel Cancún is one of its flagship addresses in the Mexican Caribbean.

Rooms & Amenities

  • Does the hotel have parking?

    The property has on-site parking for guests; according to sources, a valet service is also offered, possibly with daily fees.

  • What amenities are found in the rooms at the Kempinski Hotel Cancún?

    Rooms typically offer Wi-Fi, flat-screen TV, minibar, safe, marble bathroom, and exclusive toiletries, according to descriptions from distributors.

  • What types of rooms and suites are offered at the Kempinski Hotel Cancún?

    The hotel has several types of rooms and suites, including Deluxe rooms, Executive suites, and Presidential suites, most of which have sea views.

  • How many rooms does the Kempinski Hotel Cancún have?

    Contact the concierge to confirm the details for the day.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available in the hotel and the rooms, with descriptions indicating internet connectivity for multiple devices per room, sometimes with restrictions on the number of devices included.

  • Do all rooms have a balcony with sea view at the Kempinski Hotel Cancún?

    Contact the concierge to confirm the details for the day.

  • What does Kempinski mean and which hotel group does the Kempinski Hotel Cancún belong to?

    The Kempinski brand is a European luxury hotel chain founded in the 19th century, which currently operates numerous five-star hotels worldwide, including the Cancún establishment.

Billing & Policies

  • What are the average prices for a night at the Kempinski Hotel Cancún?

    According to major agencies, room rates are displayed in US dollars per night, excluding meals, with ranges varying by season and room type.

  • How are the rates and fees structured at the Kempinski Hotel Cancún?

    Stays are charged in US dollars per night, with local taxes and service fees added; payment terms are detailed at the time of booking.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate type and season; some offers are cancellable up to a certain date, while others are non-refundable.

  • Are there any accommodation taxes to pay?

    Local taxes and any applicable accommodation taxes are added to the room rate on the final bill, in accordance with the regulations of Cancún and the State of Quintana Roo.

  • What payment methods are accepted at the Kempinski Hotel Cancún?

    Major distributors confirm the acceptance of international credit cards as a payment method, particularly for the guarantee and settlement of the stay.

  • Are there additional charges for children or extra beds at the Kempinski Hotel Cancún?

    The policies regarding children, extra beds, and any potential supplements are specified at the time of booking, depending on the age of the children and the type of room chosen.

  • Is the Kempinski Hotel Cancún among the most expensive hotels in Cancún?

    The rates of the Kempinski Hotel Cancún position it among the high-end 5-star hotels in Cancún, but it is not consistently cited as the most expensive hotel in the destination.

Included Services

  • Does the Kempinski Hotel Cancún operate on an all-inclusive basis?

    Standard rates generally do not include meals; some packages may include breakfast or dining credits, but the hotel is not described as a traditional all-inclusive establishment.

  • What are the main customer reviews of the Kempinski Hotel Cancún?

    Recent reviews describe the Kempinski Hotel Cancún as a high-end beachfront establishment, with attentive service, excellent dining, and cleanliness highly appreciated by travellers.

Dining

  • What type of breakfast is offered?

    The breakfast offered is either buffet or à la carte in the restaurant, with international and Mexican options; it may or may not be included depending on the type of rate booked.

  • What do reviews say about breakfast at the Kempinski Hotel Cancún?

    Online reviews indicate that the quality of breakfast is rated highly, with a varied selection and service in the dining room or on the terrace facing the sea, depending on weather conditions.

  • What time is breakfast served at the Kempinski Hotel Cancún?

    Contact the concierge to confirm the details for the day.

  • How many restaurants and bars are available at the Kempinski Hotel Cancún?

    The hotel offers several restaurants and bars, including an Italian/Mediterranean restaurant, a Mexican restaurant La Joya, a beachfront grill, and sushi options depending on the seasons.

  • Does the hotel offer vegetarian options or options suitable for specific diets?

    Vegetarian options and certain dishes suitable for specific diets are mentioned in the restaurant descriptions; it is recommended to inform about allergies in advance.

Spa & Wellness

  • What services are available at the spa of the Kempinski Hotel Cancún?

    The on-site Kempinski Spa and Salon offers a wide range of massages, body treatments, facials, as well as a beauty salon and a fitness centre.

  • What are the opening hours of the spa at the Kempinski Hotel Cancún?

    Contact the concierge to confirm the day's arrangements.

  • Does the hotel have a gym or sports facilities?

    A modern gym and a tennis court are available for guests, complementing the hotel's wellness facilities.

  • Are yoga classes or wellness activities offered at the Kempinski Hotel Cancún?

    Fitness or wellness classes, such as yoga, are sometimes offered depending on the hotel's schedule, particularly outdoors facing the sea.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel has at least two outdoor pools, with cabana service and direct access to the white sand beach below.

  • Is the beach at the Kempinski Hotel Cancún private and equipped for guests?

    The beach in front of the hotel is private for guests, with sun loungers, umbrellas, and the possibility to engage in certain water activities through local providers.

  • What water activities are offered from the beach of the Kempinski Hotel Cancún?

    Contact the concierge to confirm the day's arrangements.

  • What leisure activities are available on-site at the Kempinski Hotel Cancún?

    The hotel offers tennis courts, swimming pools, and easy access to the main parks and excursions in Cancún, appreciated by travellers in reviews.

Family & Kids

  • Is the Kempinski Hotel Cancún suitable for a family stay with children?

    Families highlight the tranquility of the site, the pools, and the beach as suitable for children; some family services or amenities may be available depending on the season.

  • Does the hotel offer a mini-club or supervised activities for children?

    Contact the concierge to confirm the arrangements for the day.

  • Can we request a baby cot or an extra bed for a child at the Kempinski Hotel Cancún?

    Baby cots and extra beds are indicated as available in certain rooms, particularly those with a king-size bed, upon request and subject to availability.

Pets

  • Are pets allowed at the Kempinski Hotel Cancún?

    Pets are not mentioned as accepted in the standard descriptions of the hotel; most listings present it as a pet-free establishment.

  • Are there specific services or facilities for pets at the hotel?

    Contact the concierge to confirm the arrangements for the day.

  • Does the Kempinski Hotel Cancún offer rooms dedicated to travellers with pets?

    No information highlights a 'pet-friendly' programme; it is recommended to check the current conditions directly if travelling with a pet.

Accessibility

  • Is the Kempinski Hotel Cancún accessible to people with reduced mobility?

    The hotel has elevators serving the floors and common areas that are level or equipped with ramps, in accordance with the standards of international resorts in Cancún.

  • Are specially adapted rooms for wheelchair users available at the Kempinski Hotel Cancún?

    Contact the concierge to confirm the arrangements for the day.

  • Are the common areas of the hotel (restaurants, pools, beach) easily accessible?

    The main areas such as the reception, some restaurants, and the beach are accessible via adapted pathways; it is advisable to specify your needs before arrival.

Sustainability

  • Does the Kempinski Hotel Cancún implement concrete actions for sustainable development?

    The hotel promotes sustainability initiatives, such as waste reduction, responsible management of water and energy, and raising awareness among guests, in accordance with brand standards.

  • Are towel reuse programmes and single-use plastic reduction measures applied in the rooms?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer excursions or activities focused on ecotourism or environmental respect around Cancún?

    Some information mentions raising awareness of the natural and cultural heritage of the region, with environmentally friendly excursions offered through the hotel.

The Concierge answers — Kempinski Hotel Cancún

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Cancún airport and the Kempinski Hotel Cancún?

    The concierge can organise a private transfer by car or SUV between Cancún International Airport and the hotel, with personalised welcome according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver for transportation from the hotel to Cancún?

    The concierge can book a private driver or limousine for your transportation within the hotel zone, to downtown or to outside restaurants.

  • Can the concierge arrange for a car rental delivered directly to the hotel?

    The concierge can coordinate car rental with delivery and pick-up directly at the Kempinski Hotel Cancún, with insurance and GPS options available upon request.

  • Can you arrange a night transfer to go out to the clubs in Cancún from the hotel?

    The concierge can plan a round-trip night transfer for your outings in Cancún or Playa del Carmen, with schedules tailored to your reservations.

  • Is it possible to book transportation from the hotel to the Xcaret or Xel-Há parks?

    The concierge can book a private or shared transfer to the main parks such as Xcaret, Xel-Há or Xplor, departing from the Kempinski Hotel Cancún.

Restaurant Reservations

  • Can you reserve a table in the restaurants of the Kempinski Hotel Cancún for dinner?

    Reservations are made through the concierge, who can secure a table in the hotel's restaurants such as Fantino or La Joya, subject to availability.

  • Can the concierge recommend and book a fine dining restaurant in Cancún?

    The concierge can recommend and reserve fine dining restaurants in the hotel zone or downtown Cancún, taking into account your culinary preferences.

  • Is it possible to arrange a private romantic dinner on the beach from the hotel?

    The concierge can organise a private romantic dinner on the beach or terrace, with a special menu and suitable decor, subject to weather conditions.

  • Can you inform the restaurants at the Kempinski Hotel Cancún of my dietary restrictions?

    The concierge can manage requests for specific diets (gluten-free, vegetarian, vegan, allergies) with the hotel's restaurants prior to your arrival.

Spa Bookings

  • How can I book a massage or treatment at the Kempinski Hotel Cancún spa?

    Reservations are made through the concierge or directly at the Kempinski Spa, which offers massages, body and facial treatments, and beauty salon services.

  • Can the concierge prepare a personalised wellness programme at the spa during my stay?

    The concierge can organise a multi-day wellness programme with various spa treatments, access to facilities, and possibly yoga classes.

  • Is it possible to book a couples massage at the hotel spa?

    The concierge can book couples massages in a double cabin at the spa, subject to availability and opening hours.

Excursions & Cultural Visits

  • Can you organise a guided tour of Chichén Itzá from the Kempinski Hotel Cancún?

    The concierge can arrange private or small group excursions to Chichén Itzá, Tulum, or Coba with a certified guide departing from the hotel.

  • Can the concierge plan a cenote excursion around Cancún?

    The concierge can book day trips to nearby cenotes around Cancún, including transport, a guide, and possibly lunch.

  • Are there cultural tours combining beaches and Mayan sites organised from the hotel?

    The concierge can recommend tours that combine Mayan ruins, beaches, and villages, depending on the duration of your stay at the Kempinski Hotel Cancún.

Special Occasions

  • Can you prepare a romantic room for a wedding anniversary at the Kempinski Hotel Cancún?

    The concierge can arrange a romantic room decoration with flowers, petals, champagne, and treats for a honeymoon or wedding anniversary.

  • Can the concierge help me organise a marriage proposal at the hotel?

    The concierge can assist in organising a personalised marriage proposal on the beach or in a private area of the hotel, with a photographer available upon request.

  • Is it possible to organise a small private birthday party within the hotel?

    The concierge can coordinate a private event, such as a cocktail or small dinner for a birthday, with a tailored menu, music, and decorations.

Shopping & Luxury Services

  • Can you recommend luxury shops and shopping centres near the hotel?

    The concierge can recommend high-end shopping centres in the hotel zone and arrange round-trip transport from the Kempinski Hotel Cancún.

  • Does the concierge offer a personal shopper service in Cancún?

    The concierge can arrange a personal shopper or shopping accompaniment in the boutiques of the hotel zone, subject to the availability of this local service.

  • Can you tell me where to buy quality local handicrafts near the Kempinski Hotel Cancún?

    The concierge can assist in finding and purchasing quality souvenirs or artisanal products by recommending reliable shops in Cancún.

Family Activities

  • Can the concierge recommend child-friendly activities in Cancún?

    The concierge can suggest child-friendly activities such as water parks, boat outings, or short tours, and arrange transfers from the hotel.

  • Is it possible to arrange a babysitting service through the hotel concierge?

    The concierge can coordinate the booking of babysitting services with a trusted external provider, in accordance with hotel standards and local regulations.

Personalized Experiences

  • Can you organise a private boat or yacht outing from the Kempinski Hotel Cancún?

    The concierge can organise a private boat or yacht outing from a nearby port, complete with crew and potentially including snorkelling or sunset views.

  • Can the concierge create a customised itinerary for my stay at the Kempinski Hotel Cancún?

    The concierge can design a tailored programme including spa treatments, dining, tours, and beach time, based on your interests and the duration of your stay.

  • Is it possible to arrange a professional photo shoot in the hotel or on the beach?

    The concierge can assist with professional photo shoots in the hotel or on the beach by connecting you with local photographers.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits