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5★ · Londres

The Franklin

24 Egerton Gardens, London SW3 2DB, Royaume-Uni, Londres

4.64.6/5620 reviews · Google rating
  • Member of Small Luxury Hotels of the World
  • London address in a well-regarded neighbourhood
  • Elegant atmosphere and intimate setting
  • Personalised service and attention to detail

Hotel 5-star in London, in the heart of London, featuring Small Luxury Hotels of the World membership, intimate setting and personalised service.

What is The Franklin in London known for?

The Franklin is known for its intimate atmosphere, attentive service and hushed setting in London.

It suits couples and business travellers looking for calm, discretion and personalised support.

What can you do on foot around The Franklin in London?

Several cultural sights are within easy walking distance of the hotel.

The Victoria and Albert Museum is 3 minutes away, while the Natural History Museum and the Science Museum are about 7 minutes on foot.

How do prices vary at The Franklin in London?

Rates vary by season and room category.

In London, it is best to book ahead and check your exact dates with the Concierge or when booking.

A word from the Concierge

The Franklin through the Concierge's eyes

Located in London, The Franklin is a 5★ hotel embodying luxury and refinement. This establishment, a member of Small Luxury Hotels of the World, is situated in a renowned area, providing easy access to local attractions. Travelers appreciate its elegant atmosphere and attentive service, perfect for a memorable stay. What sets The Franklin apart is its commitment to excellence and attention to detail. Guests enjoy an intimate setting and personalized service, creating a unique experience. The hotel mainly attracts couples seeking a romantic getaway, as well as business travelers looking for a peaceful environment for their stays. The seasonality in London can affect rates, so booking in advance is advisable. Before you go, it's good to know that the hotel offers various services to meet its guests' needs. _My tip from the Concierge: book your stay several months in advance to enjoy the best deals and availability._

Why choose The Franklin?

The Franklin is an exceptional address in Londres, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Member of Small Luxury Hotels of the World
  • London address in a well-regarded neighbourhood
  • Elegant atmosphere and intimate setting
  • Personalised service and attention to detail

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • An Intimate Breakfast Before London

    Beginning the day at The Franklin means enjoying a calm interlude before the pace of the capital. This experience is about rhythm: an unhurried start, attentive service and the feeling of entering London from a peaceful address. It suits couples and business travellers alike, setting the tone for a smoother, more personal stay.

    SignatureIncluded in your stay
  • Tailored London with the Concierge

    With a 24-hour concierge, the stay can be shaped around each guest’s priorities: cultural plans, walking suggestions, practical arrangements or neighbourhood recommendations. In a city as layered as London, having a reliable and responsive point of contact helps turn a simple visit into a more coherent, flexible and elegant experience.

    Reservation required
  • A Romantic Escape in Elegant London

    The Franklin naturally lends itself to stays for two. Its hushed atmosphere, intimate setting and attentive service create the right conditions for a more personal urban escape. The experience is about enjoying London without haste: a walk through the neighbourhood, a pause back at the hotel, dinner in the city, then a night in an address that values calm and discretion over display.

    CouplesIncluded in your stay
  • A Calm Return After the City

    After a day of museums, shopping or meetings, The Franklin offers what seasoned travellers value most: a genuine return to calm. This experience rests on the invisible quality of the stay, from a room restored in good order to turndown service and the sense of being expected. In a city as stimulating as London, that transition from outside to inside becomes a luxury in itself.

    Included in your stay
  • A Cultural Day on Foot from the Hotel

    The Franklin’s address makes it possible to experience London at a more natural pace, often on foot. This experience is about shaping a day around nearby cultural institutions, with the freedom to return to the hotel between visits. It is especially well suited to travellers who want to combine intellectual richness with comfort, without relying on heavy logistics or losing time in transit.

    CultureIncluded in your stay
  • A Discreet and Seamless Business Stay

    For business travellers, The Franklin offers a particularly valued form of luxury: smoothness. A 24-hour front desk, concierge support, laundry, wake-up service and daily housekeeping allow meetings and obligations to unfold without friction. The experience is not about spectacle, but about supporting the stay efficiently in a calm environment that encourages both focus and recovery.

    BusinessIncluded in your stay

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Cancellation

There is a 14-day cancellation policy. If a reservation is canceled within the 14-day cancellation policy, the total room and tax for the entire reservation will be forfeited.

Free cancellation up to 336 hours before arrival

Pets

Pets are welcome (100 € fee).

Pets allowed with USD 100.00 non-refundable fee per stay, 50-lb maximum on pet allowed in the room. Pets must be crated in the guest room; pets are not to be left unattended.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 24 Egerton Gardens, London SW3 2DB, Royaume-Uni

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 620 reviews

5/5Joakim Bornold

I really appreciate the personal touch. The service is consistently warm, friendly, and professional every time you arrive. It’s admittedly a well-worn expression, but ‘a home away from home’ truly fits here. I travel…

5/5gada 4444

Had a wonderful stay at the hotel in London. Everything was excellent the rooms, the service, and the overall experience. The entire team was amazing, and the concierge was incredibly helpful. A special thank you to…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 7 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Victoria and Albert MuseumTourist attraction

    256 m · 3 min walk

    Art museum three minutes' walk away, showcasing collections of design and decorative arts.

    Practical information

    The concierge’s wordA 3-minute walk away, the Victoria and Albert Museum offers a design and decorative arts break, ideal between appointments or at the start of the afternoon.

  • Musée d'histoire naturelle de LondresMuseum

    542 m · 7 min walk

    Museum a seven-minute walk away, dedicated to natural history and biodiversity.

    Practical information

    The concierge’s wordA 7-minute walk away, this museum makes a lovely break if you feel like exploring natural history and biodiversity at your own pace.

  • Science MuseumMuseum

    577 m · 7 min walk

    Museum a seven-minute walk away, dedicated to the history of science and technology.

    Practical information

    The concierge’s wordA 7-minute walk away, the Science Museum makes a playful break if you feel like exploring the history of science and technology.

  • Royal Albert HallHistoric landmark

    813 m · 10 min walk

    Concert hall located 813 meters away, hosting various musical and cultural events.

    Practical information

    The concierge’s wordFor a cultural break in London, head to the Royal Albert Hall if you're in the mood for an evening of music and cultural events.

  • Palais de KensingtonHistoric place

    1.7 km · 20 min walk

    Kensington Palace, a royal residence in London, providing a glimpse into British history.

    Practical information

    The concierge’s wordIf you're in the mood for a royal interlude, Kensington Palace offers a lovely glimpse into British history in the heart of London.

  • Palais de BuckinghamCultural landmark

    1.9 km · 3 min by car

    Buckingham Palace, the official residence of the British monarchy, accessible within a short drive.

    Practical information

    The concierge’s wordFor a royal break in London, head to Buckingham Palace if you’re after an iconic cultural landmark, easily reached within a few minutes by car.

  • Marble ArchHistoric landmark

    2.0 km · 3 min by car

    Marble Arch, an iconic historical monument in London, is a site to visit for its distinctive architecture.

    Practical information

    The concierge’s wordIf you enjoy urban interludes, stop by Marble Arch to take in its distinctive architecture during a London stroll.

  • Battersea Power StationHistoric landmark

    2.3 km · 4 min by car

    Battersea Power Station, an iconic historical site in London, is a former power station that has been repurposed.

    Practical information

    The concierge’s wordFor an urban interlude, head to Battersea Power Station: this converted former power station offers a distinctive take on London’s heritage.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Hyde ParkPark

    1.3 km · 16 min walk

    Hyde Park, a large urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in London, head to Hyde Park for a peaceful walk along its paths and a real breath of fresh air.

  • Hyde Park Winter WonderlandPark

    1.5 km · 18 min walk

    Hyde Park Winter Wonderland, a seasonal amusement park featuring various activities and shows.

    Practical information

    The concierge’s wordIf you're in London during the season, Hyde Park Winter Wonderland offers a playful break of rides and shows, ideal for an easy evening outing.

  • Trafalgar SquareSquare

    3.1 km · 5 min by car

    Trafalgar Square, an iconic square in London, is a gathering place and venue for public events.

    Practical information

    The concierge’s wordIdeal if you want to feel London’s pulse: Trafalgar Square suits a break in the heart of public gatherings and events.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • HarrodsDepartment store

    528 m · 6 min walk

    Department store six minutes' walk away, offering a wide range of luxury products and renowned brands.

  • LibertyDepartment store

    2.8 km · 5 min by car

    Department store in London, offering a wide range of products from fashion to home goods.

Places to visit nearby

The sights, landmarks and walks I recommend around The Franklin — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Can I arrive before the check-in time?

    Yes, the hotel accepts arrivals from the check-in time announced by the establishment. For an earlier arrival, please contact the concierge to confirm the arrangements for the day.

  • What time should I check out on the day of departure?

    The standard check-out time is set at noon according to the information published by the hotel and travel agencies. A late check-out depends on availability on the day.

  • Is late check-in possible at The Franklin?

    The hotel offers standard check-in and check-out at the reception. Late arrivals are generally possible, provided the establishment is notified.

  • Can I check in early?

    Early check-in is not guaranteed and depends on the availability of the day. Please contact the concierge to confirm the arrangements for the day.

Location & Access

  • Where is The Franklin located in London?

    The establishment is located at 24 Egerton Gardens, Knightsbridge, in central London. It is situated in a quiet residential area, close to Brompton Road and Hyde Park.

  • Is The Franklin near Hyde Park and the museums?

    The hotel is in Knightsbridge, close to Hyde Park and the Victoria and Albert Museum. It is also described as being near the underground station and the museums in the area.

  • How do I get to the hotel by underground from central London?

    The underground station is indicated as being within walking distance from the hotel. The exact connections depend on your starting point in London.

  • Does the hotel have parking?

    The hotel does not display confirmed private parking in the sources consulted. Contact the concierge to confirm the current arrangements.

  • Are airport transfers offered?

    The hotel does not display a dedicated airport shuttle in the sources consulted. Private transfers can, however, be arranged via the concierge.

  • What is the distance between the hotel and the airport?

    The distance to Heathrow is given as around 14 miles, or approximately 45 minutes by car according to the distribution source. The actual time depends on traffic and the departure airport.

Rooms & Amenities

  • How many rooms does The Franklin have?

    The hotel has 35 rooms and suites. Several sources confirm this, including the Michelin guide and a specialised hotel report.

  • Do the rooms overlook the garden or the street?

    The rooms overlook either the garden or the street depending on the category. The hotel is described as quiet, with elegant decor of a Victorian townhouse.

  • Is there a gym on site?

    Yes, the hotel has a fitness room and a library. A marble steam room is also mentioned in the wellness areas.

  • Does the hotel have a swimming pool?

    The hotel does not have a swimming pool according to the sources consulted. The wellness area mentions rather a hammam, a fitness room, and a spa.

  • Why is there no room 420 in hotels?

    The consulted sources do not confirm a room number 420 for this hotel. Floor or room numbering may vary by establishment.

Included Services

  • What services are included in the stay?

    Yes, a reception service and a boutique-style hotel are offered. The amenities include personalised welcome and a luxurious private house setting.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available in the hotel. Booking platforms and the establishment mention it among the services offered.

  • Is room service available?

    Yes, room service is offered. Traveller reviews also mention in-room services appreciated for their comfort.

Dining

  • Does the hotel have a restaurant on site?

    The hotel has a restaurant on site. It is also described as having a Gatsby-themed bar in its common areas.

  • What type of breakfast is offered?

    Breakfast is indicated as continental in the hotel distribution information. The exact details of the service may vary according to the hotel's organisation.

  • Can you have dinner at the hotel in the evening?

    Dining options include a restaurant and breakfast service. The exact hours are to be confirmed with the hotel depending on the period.

  • Does The Franklin have a restaurant that guests appreciate?

    The hotel's restaurant is mentioned in reviews as pleasant and of good quality. The hours and the daily menu should be confirmed directly with the hotel.

Spa & Wellness

  • Does the hotel have a spa?

    Yes, the hotel has a hammam. Sources also mention a spa area with full treatments and a fitness room.

  • Is there a hammam at The Franklin?

    Yes, a hammam is present in the wellness area. It is described in hotel press as open until 11 PM.

  • What wellness treatments are offered?

    The hotel offers spa treatments, according to booking and distribution sites. The available treatments and their durations should be confirmed directly at the time of booking.

Activities & Leisure

  • What can you visit near the hotel?

    The hotel is well placed to visit Hyde Park, the Victoria and Albert Museum, and the streets of Knightsbridge. The museums and parks in the area are cited among the main nearby attractions.

  • Is the hotel well located for shopping in London?

    Yes, the area allows quick access to major shopping areas and museums in London. The hotel is often described as a convenient starting point for exploring the city.

  • Is the hotel suitable for a quiet city stay?

    The establishment is presented as a quiet base for exploring London. The communal areas and the private garden enhance its urban retreat atmosphere.

  • Is the hotel reputed to be haunted?

    No consulted sources link The Franklin London to a haunting story. The hotel is presented as a calm Victorian townhouse, not as a paranormal site.

  • What is The Franklin London known for?

    The Franklin London is mainly known for its discreet and luxurious boutique hotel positioning in Knightsbridge. Sources highlight its Victorian setting, calmness, and proximity to Hyde Park and museums.

  • Is the Franklin Hotel in Strawberry Point haunted?

    No consulted sources confirm that The Franklin London is the most haunted or that it is linked to the stories of Strawberry Point or Eerie Hall. These questions pertain to other locations or are based on uncorroborated accounts.

  • Is the Eerie Hall story real?

    No consulted sources confirm a story of 'Eerie Hall' related to The Franklin London. Accounts of this type are not associated with the hotel in the available information.

Family & Kids

  • Is the hotel suitable for a family stay?

    The hotel is not presented as particularly child-oriented, but families have stayed there according to reviews. The exact configuration of family rooms should be confirmed directly.

  • Can a baby cot be requested?

    Customer reviews mention family stays at the establishment. Needs for a baby cot or extra bedding should be checked with the hotel.

  • Are there facilities for children?

    The hotel does not indicate a dedicated children's club in the sources consulted. Facilities for young children depend on availability and room category.

Pets

  • Are pets allowed at The Franklin?

    Pets are not confirmed as accepted in the sources consulted. Contact the concierge to confirm the current policy.

  • Can I come with a dog or a cat?

    The pet policy depends on the establishment and may vary according to the size or type of animal. Contact the concierge to confirm the current policy.

  • Are there additional fees for pets?

    The conditions for accommodating pets are not consistently indicated in the sources. Contact the concierge to confirm the current policy.

Accessibility

  • Is the hotel accessible for people with reduced mobility?

    Accessibility details are not fully outlined in the sources consulted. Contact the concierge to confirm the current policy.

  • Are there wheelchair-accessible rooms?

    Accessibility features vary by room and communal areas. Contact the concierge to confirm the current policy.

  • Does the hotel have a lift?

    Lifts are not described in detail in the sources consulted. Contact the concierge to confirm the current policy.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked and the booking channel. The exact conditions are stated at the time of purchase or confirmation of stay.

  • Do prices change according to dates?

    Rates vary according to dates, room category, and availability. Some distribution sources indicate variable prices by category and period.

  • Are there any local taxes to pay?

    Yes, taxes may apply depending on the rate booked and the point of sale.

  • The Franklin London reviews and prices: what should you know before booking?

    Published reviews often highlight the quietness, decor, and location of the hotel. Prices vary according to the season, room category, and the offer booked.

Sustainability

  • Has the hotel been recently renovated?

    The hotel was renovated in 2016 according to a hotel distribution source. Its building dates back to the late 19th century and retains a Victorian style.

  • Does the hotel have an environmental approach displayed?

    The hotel occupies an old Victorian building, which limits the published information on environmental measures. Contact the concierge to confirm the current arrangements.

  • Can we refuse daily housekeeping to reduce environmental impact?

    The policies on linen reduction and energy management are not detailed in the sources consulted. Contact the concierge to confirm the current arrangements.

  • What makes The Franklin London special?

    The hotel is often described as calm and discreet, with an atmosphere of luxurious townhouse. Its location in Knightsbridge and its private garden are frequently highlighted.

  • Who was The Franklin Hotel named after?

    The consulted sources do not provide a reliable explanation for the hotel's name. No specific historical attribution is confirmed.

  • Why is Franklin so famous?

    Franklin's reputation mainly comes from the frequent use of the name in hotels, venues, and institutions, not from a unique connection to this establishment. For The Franklin London, the main interest lies in its style and location.

The Concierge answers — The Franklin

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you book a private transfer from the airport to The Franklin?

    The concierge can arrange a private transfer to or from the airport according to your schedule and the desired vehicle level.

  • Is it possible to book a chauffeur-driven car for the day?

    The concierge can arrange a chauffeur with pick-up at the hotel for your travels around London.

  • What is the best way to get to Heathrow from the hotel?

    The concierge can recommend the most convenient route by taxi, private hire vehicle, or public transport depending on your destination.

  • Can you arrange transport with a lot of luggage or several suitcases?

    The concierge can organise transport suitable for your luggage, especially for late arrivals or early departures.

Restaurant Reservations

  • Can you book a table at a good restaurant near the hotel?

    Reservations are made through the concierge, who can request tables at the most sought-after restaurants in Knightsbridge and Chelsea.

  • Can you find a restaurant with vegetarian or gluten-free options?

    The concierge can check availability for an early or late dinner, or for dietary restrictions.

  • Can you recommend a restaurant for a special occasion?

    The concierge can suggest suitable venues for a business lunch, romantic dinner, or birthday celebration.

Spa Bookings

  • Can you organise a spa session for two people?

    The concierge can book spa slots at the hotel or at a partner spa depending on availability.

  • Can a massage be booked for the end of the day?

    The concierge can coordinate a treatment based on your arrival or departure time.

  • What wellness treatments can be booked in advance?

    The concierge can guide you towards targeted treatments and confirm the durations as well as the day's rates.

Excursions & Cultural Visits

  • Can you organise a private tour of the museums in London?

    The concierge can organise a private tour of the museums, galleries, and iconic neighbourhoods of London.

  • Can tickets for attractions be booked to skip the queue?

    The concierge can book timed tickets to avoid queues at the most popular sites.

  • Can you prepare a half-day sightseeing itinerary?

    The concierge can create a customised itinerary based on your interests, pace, and available time.

Special Occasions

  • Can you organise a birthday surprise in the room?

    The concierge can arrange for flowers, champagne, or decorations in the room according to the occasion.

  • Can a marriage proposal be arranged at the hotel?

    The concierge can coordinate a special proposal with the restaurant, spa, or room service.

  • Can you prepare a romantic stay with special touches?

    The concierge can assist in preparing a romantic stay with personalised touches.

Shopping & Luxury Services

  • Can you recommend the best luxury shops near the hotel?

    The concierge can recommend luxury boutiques in Knightsbridge and organise a customised shopping itinerary.

  • Is it possible to have a personal shopper?

    The concierge can book a stylist, personal shopper, or arrange special delivery from a boutique.

  • Can you organise the purchase and delivery of a gift?

    The concierge can coordinate a pressing service, alterations, or gift delivery according to your needs.

Family Activities

  • What family activities can you recommend in London?

    The concierge can suggest activities suitable for the children's ages and the family's pace.

  • Can you organise an outing for toddlers?

    The concierge can assist in booking fun, educational, or outdoor experiences for children.

  • Can you suggest a family programme for the weekend?

    The concierge can direct towards interactive museums, parks, and shows suitable for families.

Personalized Experiences

  • Can you create a personalised itinerary in London?

    The concierge can create a completely tailored stay according to your tastes, budget, and timing.

  • Can you book an exclusive off-the-beaten-path experience?

    The concierge can coordinate private, rare, or highly sought-after experiences with prior reservation.

  • Is it possible to tailor the entire stay to our preferences?

    The concierge can adjust activities, meals, and transfers according to your personal preferences.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits