Skip to main content
MC

The gallery

Hotel gallery

10 photos

5★ · Carthagène

Hyatt Regency Cartagena

Carthagène

4.74.7/54,623 reviews · Google rating

Hotel 5-star in Cartagena, in the heart of Cartagena, featuring sea-view breakfast, sunset from the room or suite, and a waterfront setting.

Does Hyatt Regency Cartagena offer breakfast on site?

Yes, breakfast is one of the stay’s defining moments, with sea views.

For timings, format and any booking conditions, it is best to check your dates or contact the Concierge.

Is Hyatt Regency Cartagena well located for exploring Cartagena?

Yes, the hotel makes it easy to divide your time between the waterfront and the old town.

It suits travellers who want to explore the historic centre, then return to a more open and restful setting.

What is Hyatt Regency Cartagena especially appreciated for during a stay?

The hotel is especially valued for its balance of urban seaside atmosphere, modern comfort and sea views.

It works well for both couples and families, with an easy rhythm between time in the city and time back at the hotel.

A word from the Concierge

Hyatt Regency Cartagena through the Concierge's eyes

Hyatt Regency Cartagena is located in Cartagena, on Colombia's Caribbean coast. This 5★ hotel offers a pleasant beachfront setting, close to local attractions. The city is known for its colonial history and sunny beaches, attracting visitors from around the world. This enchanting setting combines with the modern comfort provided by the hotel.

What sets this hotel apart is its friendly and relaxed atmosphere. Guests appreciate the blend of luxury and simplicity. Common areas are designed to encourage social interactions while allowing for relaxation. Families and couples find here an ideal place to create memorable vacations.

Before you go, know that the hotel is suitable for both family stays and romantic getaways. Proximity to the beach and cultural attractions makes it a wise choice. Peak seasons, especially in winter, can be very busy. Be sure to book in advance to fully enjoy your stay.

_My tip from the Concierge: consider exploring Cartagena's old town, a UNESCO World Heritage site rich in history._

Why choose Hyatt Regency Cartagena?

Hyatt Regency Cartagena is an exceptional address in Carthagène, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking the sea

    Beginning the day in Cartagena’s light immediately changes the rhythm of a stay. Breakfast taken with the sea in view makes it easier to head early to the old town or, just as well, to linger before the heat rises. It is one of those simple pleasures that defines a well-placed urban seaside hotel.

    IncontournableIncluded in your stay
  • Sunset from the room or suite

    In Cartagena, the end of the day transforms both sea and façades. Returning to the hotel at that hour to enjoy the panorama from one’s room or suite is one of the property’s most satisfying experiences. The effect is not theatrical; it lies in the light, the elevation and the calm regained after the city’s intensity.

    Moment signatureIncluded in your stay
  • A day between the old town and the waterfront

    One of the hotel’s strongest advantages is the possibility of a day with two distinct rhythms: a morning devoted to the walls, squares and streets of the historic centre, followed by a return to the hotel for air, views and a more open atmosphere. This alternation between heritage and maritime horizon offers a particularly balanced reading of Cartagena.

    Included in your stay
  • A hotel lunch break between outings

    In Cartagena’s climate, knowing when to return to the hotel is almost an art in itself. Lunch on site between a cultural visit and a more relaxed afternoon helps avoid the heaviest hours, restore energy and set out again in a different mood. It is a discreet experience, yet one that says much about the true comfort of a stay.

    Included in your stay
  • A romantic escape between the historic city and the Caribbean horizon

    For couples, the hotel works especially well because of its balance. One can spend the day wandering through the old quarters, return to rest with the sea in view, then head out again for dinner once the city softens. This movement between urban intensity and comfortable retreat gives the stay a tone that is both lively and restful.

    Pour les couplesIncluded in your stay
  • A family stay without friction

    Families find here an easy base from which to shape the day, return to the hotel without difficulty and alternate cultural outings with more restful moments. In a city that can be dense and hot, that flexibility has real value. It allows Cartagena to be enjoyed without turning every movement into a complication.

    Idéal en tribuIncluded in your stay

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Pets allowed on request. Charges may apply.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.7 / 5 · 4,623 reviews

5/5Donovan Leslie

Beautiful hotel. It has all of the amenities that you would expect from a Hyatt. The rooms are clean, the staff friendly and helpful. The balance between the continental breakfast and the local Colombian dishes made…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hyatt Regency Cartagena?

    Check-in is generally from 3 PM and check-out until 12 PM, according to the policies of Hyatt Regency Cartagena. Contact the concierge to confirm the arrangements for the day.

  • Is it safe to stay in Cartagena and at the Hyatt Regency Cartagena?

    It is advisable to follow local safety advice, avoid isolated areas at night, and use licensed taxis for getting around Cartagena.

  • Can I check in early?

    Early check-in is sometimes possible depending on room availability and daily conditions; an additional fee may apply.

  • Is it possible to request a late check-out at the Hyatt Regency Cartagena?

    Late check-out may be granted depending on availability and loyalty status, with a possible fee beyond the standard time.

  • Are transfers to the airport offered?

    Transfers to the airport can be arranged by the hotel or through the concierge, at an additional cost, depending on the available providers.

  • On which floor is the reception of the Hyatt Regency Cartagena located?

    The main reception and lobby are located on the 12th floor of the building, accessible by lift from the entrance on the ground floor.

Location & Access

  • Does the hotel have parking?

    Yes, a private parking is available on-site at Hyatt Regency Cartagena, often with valet service for motorised guests.

  • Where is Hyatt Regency Cartagena located in relation to the historic centre?

    The hotel is located in Bocagrande, waterfront, a few minutes by taxi from the historic centre and the fortified city of Cartagena.

  • What is the distance between the hotel and the airport?

    Rafael Núñez International Airport is approximately 15 minutes by taxi from the hotel, depending on traffic.

  • How to get from the airport to Hyatt Regency Cartagena safely?

    Taxis are readily available at the airport and near the hotel; it is recommended to use authorised taxis or organised transfers.

  • Is Hyatt Regency Cartagena well located for visiting Cartagena?

    The Bocagrande area is known for its modern buildings, proximity to the sea, and quick access to the historic centre by taxi.

  • Is the Bocagrande area a good choice for staying in Cartagena?

    Bocagrande, where the hotel is located, is a popular area for beach stays and easy access to the historic centre, appreciated by travellers.

Rooms & Amenities

  • What amenities are found in the rooms at Hyatt Regency Cartagena?

    Rooms generally offer air conditioning, flat-screen TV, safe, minibar, modern bathroom, and numerous charging points for electronic devices.

  • What types of rooms and suites are available at Hyatt Regency Cartagena?

    The hotel offers 261 rooms including suites, some with sea views and higher categories such as executive and presidential suites.

  • Do the rooms at Hyatt Regency Cartagena offer a sea view?

    Most rooms feature large windows with city or sea views, and several categories offer panoramic views of Cartagena Bay.

  • Does Hyatt Regency Cartagena offer club access or an executive floor?

    A Regency Club is available, with a dedicated lounge and benefits such as breakfast and snacks for eligible guests or those in Club rooms.

  • What do the photos and overall style of the Hyatt Regency Cartagena look like?

    Official photos show modern spaces, infinity pools, and sea views, reflecting the contemporary style of the hotel.

  • Does the Hyatt Regency Cartagena offer a presidential suite for a high-end stay?

    A presidential suite is mentioned among the upper categories, offering a large area and a dominant sea view, depending on the configuration.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the rooms and common areas of the hotel for guests.

  • What services are included in the room rate at Hyatt Regency Cartagena?

    Daily housekeeping, access to outdoor pools and the fitness centre are generally included in the stay.

  • What is the Hyatt Regency Cartagena known for among travellers?

    Hyatt Regency Cartagena is known for its sea views, infinity pools, and modern, secure atmosphere.

  • What are the customer reviews of the Hyatt Regency Cartagena?

    Online reviews highlight the modernity of the hotel, cleanliness, quality of service, and sea views, with very positive overall ratings.

Dining

  • What type of breakfast is offered?

    Breakfast is often offered as a full buffet or à la carte, with international and local products; some packages include breakfast.

  • How many restaurants are there at Hyatt Regency Cartagena and what type of cuisine is served?

    The hotel has several restaurants and a café, serving breakfast, lunch, dinner and sometimes brunch, with international and local cuisine.

  • Does Hyatt Regency Cartagena have a bar or a pool bar?

    A bar, including a pool bar, offers cocktails and various drinks for guests, with sea views depending on the location.

  • Does the Hyatt Regency Cartagena offer free breakfast?

    Breakfast may be included in certain offers, free for some loyalty statuses, or charged depending on the rate booked.

Activities & Leisure

  • Does the hotel have a pool?

    Yes, the hotel has several outdoor pools, including an infinity pool with views of the Caribbean Sea.

  • Is Hyatt Regency Cartagena more suitable for leisure or business stays?

    The hotel is suitable for leisure stays with a pool, spa, and proximity to beaches, as well as for business trips due to its modern spaces.

  • What is the best time to go to Cartagena to avoid the crowds?

    To avoid the largest crowds, many travellers prefer the off-peak months and local holiday periods to visit Cartagena.

  • What leisure activities are offered directly at the Hyatt Regency Cartagena?

    The outdoor pools, proximity to the beach, and terrace provide relaxation activities, complemented by an art gallery and a shopping centre on site.

  • Is the beach near the Hyatt Regency Cartagena nice or is it better to go to the islands?

    The Bocagrande beach is accessible from the hotel, but some travellers prefer the nearby islands for beaches considered to be more beautiful.

Spa & Wellness

  • Does Hyatt Regency Cartagena have a spa and what types of treatments are offered?

    The on-site spa offers aromatherapy, body scrubs, sports massages, and other wellness treatments.

  • Is there a gym at Hyatt Regency Cartagena?

    A modern fitness centre is available with cardio and weight training equipment for hotel guests.

  • Does the Hyatt Regency Cartagena offer a good wellness experience?

    The spa and gym, as well as the pools, contribute to guests' well-being with a comprehensive range of relaxation and leisure options.

  • What types of massages are available at the spa of the Hyatt Regency Cartagena?

    Aromatherapy, scrubs, and sports massages are part of the treatments offered at the spa for relaxation and physical recovery.

Pets

  • Are pets allowed at Hyatt Regency Cartagena?

    Pets are generally not allowed at Hyatt Regency Cartagena, except for specific exceptions mentioned in the hotel policy.

Accessibility

  • What should you be aware of when travelling around Cartagena from the hotel?

    It is recommended to keep your personal belongings secure, avoid wearing visible valuables, and inquire about areas to avoid.

  • Does the Hyatt Regency Cartagena have good elevators and access to the floors?

    The hotel is equipped with elevators, with the main lobby located on the 12th floor and access to rooms and facilities via several elevators.

  • Is the Hyatt Regency Cartagena suitable for people with reduced mobility?

    Accessible rooms and facilities may be offered, according to Hyatt chain standards. Contact the concierge to confirm the arrangements for the day.

  • Does the Hyatt Regency Cartagena have any specific security measures?

    Security services are in place, with access control and the presence of security personnel, which are particularly appreciated by guests.

Family & Kids

  • Is the Hyatt Regency Cartagena suitable for families with children?

    Children are welcome; the pools and room configuration make it a family-friendly hotel, under parental supervision.

  • Can a baby cot or an extra bed be requested at the Hyatt Regency Cartagena?

    Baby cots or extra beds may be offered, depending on the room category and hotel policies. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • Is the Hyatt Regency Cartagena considered one of the best hotels in Cartagena?

    The Hyatt Regency Cartagena is often cited among the high-end hotels in the city, but the notion of 'best hotel' depends on each traveller's preferences.

  • What are the average prices for a night at the Hyatt Regency Cartagena?

    Room prices vary depending on the season, category, and occupancy; special offers may be available through official booking channels.

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate chosen: some bookings are flexible, others non-refundable; the conditions are specified at the time of booking.

  • Are there any local taxes to pay?

    Local taxes may be added to the room rate, possibly including a lodging tax; the details are included in the confirmation and invoice.

Sustainability

  • Does the Hyatt Regency Cartagena implement any specific environmental measures?

    Hyatt implements sustainability initiatives, such as reducing plastics and energy efficiency programmes, which vary by hotel. Contact the concierge to confirm the current measures.

  • Can I request more eco-friendly practices for laundry and housekeeping?

    Options may exist to limit the daily change of sheets and towels to reduce water and energy consumption. Contact the concierge to confirm the current practices.

  • Does the Hyatt Regency Cartagena participate in social or community responsibility programmes?

    Hyatt develops social responsibility initiatives and may support local projects; specific actions in Cartagena should be verified on site. Contact the concierge to confirm the current practices.

The Concierge answers — Hyatt Regency Cartagena

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer to or from Cartagena airport?

    The concierge can organise a private transfer between Rafael Núñez International Airport and the hotel, by car or van, with personalised welcome upon arrival.

  • Is it possible to have a private driver for the day to visit Cartagena?

    The concierge can book a driver at your disposal for the day to explore Bocagrande, the historic centre, and the surrounding areas with ease.

  • Can you help me book a boat to the Rosario Islands or Barú?

    The concierge can advise on local companies and book boat tickets to the Rosario Islands or Isla Barú.

  • Do you organise transfers to other cities in Colombia from the hotel?

    The concierge can plan intercity transfers to Barranquilla, Santa Marta, or other cities with reliable providers.

Restaurant Reservations

  • Can you book a table at a good seafood restaurant in Cartagena?

    Reservations are made through the concierge, who can recommend the best seafood restaurants and dining addresses in Cartagena.

  • Is it possible to book a romantic dinner with a sea view?

    The concierge can suggest a selection of romantic restaurants and ensure the reservation according to your timings and preferences.

  • Can you help me get a reservation at a very popular restaurant in the historic centre?

    The concierge can assist in securing a table at the highly sought-after restaurants in the historic centre, subject to availability.

Spa Bookings

  • How do I book a massage or treatment at the Hyatt Regency Cartagena spa?

    Reservations are made through the concierge, who can schedule body treatments, massages, and rituals at the hotel spa.

  • Can you arrange a couples spa treatment during our stay?

    The concierge can coordinate a couples spa session with massages and access to wellness facilities, depending on the available offerings.

  • Is it possible to adjust the spa timings to our sightseeing schedule?

    The concierge can advise on the best time slots for the spa and adjust reservations to fit your sightseeing programme.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the old town of Cartagena?

    The concierge can organise a private guided tour of the historic centre and the fortified city with a French or English-speaking guide.

  • Is it possible to book a full-day excursion to a nearby island?

    The concierge can book excursions to nearby islands, including transport, lunch, and beach time, depending on partner operators.

  • Can you recommend and organise themed tours in Cartagena?

    The concierge can suggest themed tours, such as street art, local gastronomy, or colonial history, with specialised guides.

Special Occasions

  • Can you organise a birthday surprise in the room at Hyatt Regency Cartagena?

    The concierge can prepare special room decorations, a cake, and a bottle to celebrate a birthday or other event.

  • Is it possible to organise a romantic marriage proposal at the hotel?

    The concierge can assist in planning a personalised marriage proposal, with a romantic setup and tailored services.

  • Can you recommend a photographer for a private shoot at the hotel?

    The concierge can coordinate professional photo or video services to capture a special event in the hotel or city.

Shopping & Luxury Services

  • Can you advise me on the best shopping places near the hotel?

    The concierge can indicate nearby shopping malls and luxury boutiques accessible from Bocagrande, and arrange transport.

  • Is it possible to book a personal shopper in Cartagena?

    The concierge can organise a local personal shopper to explore high-end fashion and artisan boutiques.

  • Can you point out reliable jewellery stores and souvenir shops near the hotel?

    The concierge can recommend quality jewellery stores and souvenir shops, and check their hours for you.

Family Activities

  • Can you suggest family-friendly activities with children in Cartagena?

    The concierge can propose child-friendly outings, such as a safe beach day, short visits, and fun activities.

  • Is it possible to book a boat trip suitable for children?

    The concierge can arrange a boat or beach excursion with family-friendly services and flexible timings.

  • Can you help me arrange a babysitting service during our stay?

    The concierge can provide information on available babysitting services and assist in organising this service, depending on approved providers.

Personalized Experiences

  • Can you prepare a personalised itinerary for visits over two or three days?

    The concierge can create a tailored itinerary based on your interests, combining culture, gastronomy, and relaxation.

  • Is it possible to book a Colombian cooking class or a rum tasting?

    The concierge can organise a local cooking class or a tasting of rums and coffees, subject to partner availability.

  • Can you help me arrange a private yoga or sports session during my stay?

    The concierge can assist in organising a private yoga session or personalised training, depending on available services.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits