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5★ · Pérez Zeledón

Hacienda AltaGracia, Auberge Resorts Collection

Contiguo a la Escuela de Santa Teresa de Cajón, San José, Pérez Zeledón, 11908, Costa Rica, Pérez Zeledón

4.84.8/5499 reviews · Google rating
  • Set amid Pérez Zeledón’s tropical landscapes
  • Part of the Auberge Resorts Collection
  • Hiking and plantation visits
  • Swimming pool designed for relaxation

Hotel 5-star in Pérez Zeledón, Costa Rica, 1.2 km from Mirador Sunrise, featuring a spa, outdoor pool and plantation immersion experience.

Where is Hacienda AltaGracia, Auberge Resorts Collection, located in Costa Rica?

The hotel is in Pérez Zeledón, Costa Rica, in a tropical setting suited to a calm, restorative stay.

Most stays are built around the estate and its immediate surroundings, with hiking and plantation visits in the region.

What makes Hacienda AltaGracia unique for a stay?

The stay is shaped around a smooth rhythm of nature, rest and wellbeing, without constant transfers.

The concierge can structure the day around hikes, pool time, plantation visits and easy returns to the room.

Is Hacienda AltaGracia all-inclusive?

The stay is not defined by a single format; it combines accommodation, dining, wellness and experiences depending on the programme chosen.

To confirm exactly what is included for your dates, it is best to check the current offer with the Concierge before booking.

A word from the Concierge

Hacienda AltaGracia, Auberge Resorts Collection through the Concierge's eyes

Hacienda AltaGracia is located in Pérez Zeledón, Costa Rica. This luxury hotel, part of the Auberge Resorts Collection, offers a unique experience. Nestled in a natural setting, it allows guests to explore the surrounding tropical landscapes. The atmosphere is serene, perfect for rejuvenation. The property is honoured by Travel + Leisure World's Best Awards 2025, highlighting its commitment to excellence. Travelers appreciate the blend of modern comfort and local authenticity. The facilities are designed to provide relaxation and well-being. This hotel caters to couples seeking romance, solo travelers, and families. Activities include hiking, plantation visits, and relaxation by the pool. The best time to visit is between December and April, when the weather is dry. Be sure to book your activities in advance to make the most of your stay. _My tip from the Concierge:_ book your spa experience upon arrival, as slots fill up quickly.

Why choose Hacienda AltaGracia, Auberge Resorts Collection?

Hacienda AltaGracia, Auberge Resorts Collection is an exceptional address in Pérez Zeledón, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Set amid Pérez Zeledón’s tropical landscapes
  • Part of the Auberge Resorts Collection
  • Hiking and plantation visits
  • Swimming pool designed for relaxation
  • Recognised by the Travel + Leisure World’s Best Awards 2025

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Outdoor pool

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

5 on-site dining venues.

  • Grano

    Restaurant

    Chef: Arno Janse van Rensburg and Liezl Odendaal
    Chef: Arno Janse van Rensburg and Liezl Odendaal

    Highlights

    • Central American
    • the gastronomical experience will highlight the culinary team’s deep connection to the land, penchant for experimentation and talent for creating rustic plates influenced by generational recipes and the flavors of Central America.
    Practical information

    The concierge’s wordAt Grano, let yourself be guided by chefs Arno Janse van Rensburg and Liezl Odendaal: Central American cooking, grounded, rustic, and inspired.

  • Cienfuegos

    Restaurant

    Highlights

    • the open-fire grill, where an array of dishes from land and sea are cooked over a dried coconut husk fire.
    Practical information

    The concierge’s wordAt Cienfuegos, settle in for the open-fire cooking: land-and-sea dishes gain lovely depth over a dried coconut husk fire.

  • Picoteo

    Restaurant

    Highlights

    • a menu of fresh, light offerings will be available.
    Practical information

    The concierge’s wordFor something light at Hacienda AltaGracia, slip into Picoteo: its fresh, light menu always hits the spot.

  • Las Brisas

    Bar

    Highlights

    • a laid back rancho bar where cocktail culture reigns.
    Practical information

    The concierge’s wordFor an easygoing moment, head to Las Brisas: a rancho spirit with a real cocktail culture.

  • Mercado

    Highlights

    • a coffee bar which will draw from the inspired surroundings of the coffee plantation.
    Practical information

    The concierge’s wordAt Mercado, head for the coffee bar: it draws inspiration from the surrounding coffee plantation, perfect for a well-judged break.

In the press

Distinctions & affiliations

Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 11:00

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Contiguo a la Escuela de Santa Teresa de Cajón, San José, Pérez Zeledón, 11908, Costa Rica

View on the map

Official website

Google listing

Guest reviews

4.8 / 5 · 499 reviews

5/5Henri Scheer

To start off, everything here was amazing and executed to perfection. From the food that was served whenever you wanted it, to the experiences offered here, there just was never anything that wouldn't either be the…

5/5Stephen Nathan

This is the greatest resort I have ever stayed at. The BEST customer service you will ever receive and you wont want to leave! The food is so fresh, the resort feels like paradise and it is truly magical. The best…

5/5Abeezar Shipchandler

We started our Costa Rica vacation this summer by staying at the Hacienda AltaGracia. It was simply one of the most pristine and wonderful places I’ve ever been. We flew into San Jose and had the staff meet us as we…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 14 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Iglesia de Santa TeresaChurch

    523 m · 6 min walk

    Religious building a six-minute walk away, providing insight into local architecture.

    Practical information

    The concierge’s wordA 6-minute walk away, Iglesia de Santa Teresa makes a short stop to get a feel for the local architecture between plans.

  • Mirador SunriseTourist attraction

    1.2 km · 14 min walk

    Mirador Sunrise, a viewpoint offering panoramic views of the area, located 1201 meters away.

    Practical information

    The concierge’s wordFor a quiet break with panoramic views over the region, head to Mirador Sunrise early or late in the day.

  • Iglesia de ArcoirisChurch

    1.2 km · 15 min walk

    Religious building located 1243 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a quiet break, stop by Iglesia de Arcoiris and enjoy a glimpse of local architecture in Pérez Zeledón.

  • Iglesia de Santa MartaChurch

    1.7 km · 3 min by car

    Religious building located 1.7 km away, providing insight into local architecture.

    Practical information

    The concierge’s wordFor a peaceful break, stop by Iglesia de Santa Marta for a glimpse of local architecture, ideal between two quiet moments.

  • Iglesia de Los VegasChurch

    1.8 km · 3 min by car

    Religious building located 1.8 km away, providing insight into local architecture.

    Practical information

    The concierge’s wordIf you’re after a quiet break, Iglesia de Los Vegas offers a lovely glimpse of local religious architecture in Pérez Zeledón.

  • Iglesia de San PedritoChurch

    2.7 km · 5 min by car

    Religious building located 2722 meters away, providing insight into local architecture.

    Practical information

    The concierge’s wordIf you're in the mood for a peaceful break, Iglesia de San Pedrito offers a lovely glimpse of local religious architecture in Pérez Zeledón.

  • Hija De Sion iglesia PentecostalChurch

    2.9 km · 5 min by car

    Religious building located 2,909 meters away, providing a space for the practice of faith.

    Practical information

    The concierge’s wordIf you're looking for a quiet moment in Pérez Zeledón, this church offers a simple pause for the practice of faith.

  • Iglesia de San FranciscoChurch

    2.9 km · 5 min by car

    Religious building located 2931 meters away, representing an example of local architecture.

    Practical information

    The concierge’s wordFor a peaceful break, Iglesia de San Francisco offers a lovely glimpse of local architecture during a stroll through Pérez Zeledón.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Tambor de San PedroGarden

    3.9 km · 7 min by car

    Garden located 3,897 meters away, providing a natural space to relax and enjoy greenery.

    Practical information

    The concierge’s wordFor a green escape, head to Tambor de San Pedro when you feel like slowing down and enjoying a relaxing moment surrounded by nature.

  • Parque Central de CajónPark

    5.0 km · 9 min by car

    Park to visit, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordPerfect for a green break between outings, if you feel like unwinding and enjoying a quiet moment in nature.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hacienda AltaGracia, Auberge Resorts Collection?

    Hacienda AltaGracia generally offers check-in from 2:00 PM and check-out until 11:00 AM, according to information from major online travel agencies.

  • Can I check in early?

    An early check-in may be granted depending on availability; it is recommended to request it in advance at the reception or concierge.

  • Is a late check-out possible at Hacienda AltaGracia?

    Late check-out is possible subject to availability and may incur additional charges; it must be requested at the reception.

  • Is the hotel reception open 24 hours a day?

    The reception is open 24 hours a day, with staff present for welcome, assistance, and evening arrivals.

  • What are the check-in procedures at Hacienda AltaGracia?

    Check-in procedures generally include presenting an ID, a credit card, and the reservation confirmation.

  • How does the airport transfer service offered by Hacienda AltaGracia work?

    An airport shuttle service is offered, typically in the form of a charter flight or private transfer, sometimes included in the all-inclusive package.

Location & Access

  • Where is Hacienda AltaGracia, Auberge Resorts Collection located in Costa Rica?

    Hacienda AltaGracia is located in Cajón, near Pérez Zeledón, in the San Isidro valley, in the heart of the Talamanca mountain range.

  • What type of environment is Hacienda AltaGracia located in (mountain, beach, city)?

    The resort is in a rural area, in the mountains, at about 3,500 feet above sea level, offering a view of the San Isidro valley.

  • What is the distance between the hotel and the airport?

    The distance between Juan Santamaría International Airport (San José) and Hacienda AltaGracia is approximately 190 km, or 4 to 5 hours by road depending on traffic.

  • How do I access Hacienda AltaGracia from San José?

    Access is mainly by road from San José or via an included charter flight to the property's private airstrip, depending on the package booked.

  • Is a special vehicle required to reach Hacienda AltaGracia by road?

    It is recommended to have a 4x4 or a vehicle suitable for mountainous terrain to reach the property by road, especially during the rainy season.

Rooms & Amenities

  • How many rooms or suites does Hacienda AltaGracia offer?

    The property has approximately 50 accommodation units, mainly casitas and casonas of different sizes, some with two bedrooms and a kitchenette.

  • What types of rooms and casitas are available at Hacienda AltaGracia?

    The casitas offer approximately 1200 square feet, with a living room, bedroom, spacious bathroom and often a terrace with a view of the valley.

  • What is a casona at Hacienda AltaGracia?

    The casonas are the largest accommodations, with two possible bedrooms, a circular living space and a dining area that may include a kitchenette.

  • What bathroom amenities are found in the casitas and casonas?

    The accommodations feature full bathrooms, sometimes with a bathtub or jacuzzi, as well as premium toiletries.

  • Is daily housekeeping included in the stay at Hacienda AltaGracia?

    Daily housekeeping service is provided and may include evening room preparation under certain conditions.

  • Is there a valet service at Hacienda AltaGracia?

    Parking is available on-site, with complimentary valet service and secure parking options for guests' vehicles.

Included Services

  • What services are included in the rate at Hacienda AltaGracia?

    Stays generally include meals, non-alcoholic beverages, round-trip charter flights to the property, and daily wellness or nature activities.

  • Is internet access free at Hacienda AltaGracia?

    Wi-Fi is available in public areas and accommodations, at no extra charge according to major booking sites.

  • Are activities included in the price of the stay at Hacienda AltaGracia?

    Rates generally include guided daily activities, such as hikes, movement classes, nature workshops, and tasting experiences.

  • Is a concierge service offered to guests?

    Personalised concierge service is included to organise your itinerary, use the facilities, and coordinate activities.

Dining

  • What restaurants are available at Hacienda AltaGracia?

    The resort offers several restaurants, including a main restaurant for breakfast and dinner, as well as more casual options for lunch and by the pool.

  • Is breakfast included in the room rate?

    Breakfast is served at the main restaurant, typically à la carte with local and international options, included in the stay package.

  • Is the stay at Hacienda AltaGracia all-inclusive?

    The stay usually includes all meals and non-alcoholic beverages, with the guest only paying for alcoholic drinks and certain special experiences.

  • Are there bars or lounges to have a drink at Hacienda AltaGracia?

    Bars, including pool bars, serve cocktails and a variety of drinks, with an additional charge for alcohol depending on the package.

Spa & Wellness

  • What spa and wellness facilities are available at Hacienda AltaGracia?

    The wellness centre offers a spa, baths, sauna, and holistic programmes, with some facilities accessible freely to guests.

  • What types of treatments are offered at the spa of Hacienda AltaGracia?

    Massages, body treatments, and holistic rituals are offered, by reservation, with a focus on overall wellness and nature.

  • Can we participate in yoga or meditation classes on site?

    The resort organises yoga, movement, and meditation classes, several of which are included in the daily programme.

  • Is access to the spa facilities included without booking a treatment?

    Certain wellness areas, such as baths or wet zones, are accessible to guests even without a booked treatment, depending on the day's conditions.

  • Does the hotel have a pool?

    Hacienda AltaGracia offers at least two outdoor pools, an indoor pool, as well as hot tubs and a sauna area.

Activities & Leisure

  • What outdoor activities can be practiced at Hacienda AltaGracia?

    Guided hikes on the many trails of the estate, horseback riding, nature excursions, and adventure activities such as zip-lining are offered.

  • Can we go horseback riding at Hacienda AltaGracia?

    The property has its own stables with around thirty horses, allowing for horseback outings and experiences for guests.

  • Does the hotel offer plane excursions or aerial activities?

    Light aircraft flights are offered to fly over the mountains and rivers, as well as a 'fly-to-coast' programme for a day at the beach.

  • What indoor activities are available when it rains at Hacienda AltaGracia?

    Relaxation spaces, a library, arcade games, and a garden provide calm indoor activities on the property.

Family & Kids

  • Is Hacienda AltaGracia suitable for family stays with children?

    The hotel accepts children and offers suitable menus, nature activities, and some babysitting services for an additional fee.

  • Are baby beds or cribs available at the hotel?

    Cribs are available free of charge upon request, and children can share the room using existing beds, subject to conditions.

  • Are there adult-only areas and others suitable for families?

    Some activities and pools, such as Las Brisas, may be reserved for adults, while other spaces are suitable for families.

  • Does the concierge offer specific programmes for families?

    The concierge staff can organise family excursions and recommend activities suitable for different ages.

Pets

  • Does the hotel charge fees for assistance animals or guide dogs?

    Pets are not allowed at Hacienda AltaGracia, but guide dogs and other assistance animals are accepted at no charge.

  • Can we leave a pet in the room or common areas?

    Unauthorized animals cannot stay in the rooms or use the common areas of the resort.

  • Can the stables at Hacienda AltaGracia accommodate my own horse?

    The property's stables only accommodate the hotel's horses; guests' animals cannot be housed there.

Accessibility

  • How do guests move around the Hacienda AltaGracia estate?

    Paths and spaces are arranged for circulation within the estate, with shuttle or golf cart service for internal movements.

  • Is the site suitable for people with walking difficulties?

    Some areas of the resort are sloped and in a mountainous environment; golf carts can assist guests with mobility difficulties.

  • Does Hacienda AltaGracia have rooms adapted for people with reduced mobility?

    Detailed information about the accessibility of rooms and common areas should be requested directly from the hotel prior to the stay.

  • Does the hotel team offer assistance for the movement of fragile guests?

    The staff can assist with internal transfers, getting into golf carts, and orientation around the estate for guests requiring help.

Billing & Policies

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy?

  • What is the maximum deadline to cancel my stay at Hacienda AltaGracia without charge?

    The cancellation policy varies depending on the rate type and booking channel; it is necessary to check the specific conditions for each offer before confirming.

  • What payment methods are accepted at Hacienda AltaGracia?

    The main accepted payment methods include international credit cards and online payments via travel agencies or the hotel's website.

  • Are there any local taxes to pay?

    Local taxes or occupancy taxes may apply in addition to the displayed rate, according to the regulations in force in Costa Rica.

  • Is a security deposit required upon arrival at Hacienda AltaGracia?

    A security deposit or a bank pre-authorisation may be requested upon arrival to cover extras not included.

Sustainability

  • Does Hacienda AltaGracia engage in a nature conservation approach?

    The resort is located in a preserved mountainous environment, with a focus on nature, outdoor activities, and well-being.

  • Do the restaurants use local and seasonal products?

    The cuisine highlights fresh local products, particularly from producers in the San Isidro region and the surrounding valley.

  • What responsible experiences are offered to guests of Hacienda AltaGracia?

    Activities focused on discovering nature and local culture encourage more responsible and immersive tourism.

  • Was the development of Hacienda AltaGracia designed to preserve the natural site?

    The mountain location limits coastal impact, and the focus is on well-being, health, and contemplation of nature rather than intensive construction.

The Concierge answers — Hacienda AltaGracia, Auberge Resorts Collection

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange my transfer from Juan Santamaría International Airport to Hacienda AltaGracia?

    The concierge can organise the included charter flight from San José to the private runway of Hacienda AltaGracia, as well as the necessary ground transfers. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a private driver for the journey between San José and Hacienda AltaGracia?

    The concierge can arrange a private transfer from San José or San Isidro del General with a driver, depending on your flight schedule and itinerary. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge arrange a transfer to another Auberge Resorts Collection hotel after my stay?

    The concierge can coordinate transfers to other Auberge Resorts Collection hotels in Costa Rica or the region, taking into account your travel times. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange transport for a day at the beach from Hacienda AltaGracia?

    The concierge can organise transfers for an excursion to the Pacific coast, including flight or car depending on the chosen itinerary. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a helicopter or private plane through the concierge?

    The concierge can book a helicopter or light aircraft for scenic or quick trips, subject to availability and weather conditions. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you reserve a table for dinner at the Grano restaurant during my stay?

    Reservations are made through the concierge, who can secure a table at Grano for dinner, according to your preferred time and menu. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to plan a romantic private dinner at Hacienda AltaGracia?

    The concierge can organise a private dinner or a customised dining experience on the property, with a personalised menu and special decor. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge accommodate my dietary restrictions for meals?

    The concierge can manage specific dietary requests, such as vegetarian, vegan, or gluten-free, and communicate them to the culinary teams before your arrival. Contact the concierge to confirm the arrangements for the day.

  • Can you prepare a gourmet picnic in nature during my stay?

    The concierge can organise a gourmet picnic in the valley or at a viewpoint on the property, with a selection of suitable dishes. Contact the concierge to confirm the arrangements for the day.

  • How can I book a tasting experience or a special menu at Hacienda AltaGracia?

    Reservations are made through the concierge for special culinary experiences, such as coffee tastings or tasting menus. Contact the concierge to confirm the arrangements for the day.

Spa Bookings

  • Can you arrange my appointments at the spa and wellness centre?

    The concierge can book your treatments at the wellness centre, recommending sessions tailored to your stay programme. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to create a customised wellness programme with the concierge?

    The concierge can create a comprehensive wellness itinerary including massages, guided movements, and thermal experiences, according to your goals. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a couple's spa ritual?

    Reservations are made through the concierge for duo treatments or couple rituals at the spa, subject to availability. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange private yoga or meditation sessions during my stay?

    The concierge can schedule private yoga or meditation sessions with an instructor, at times suitable for your schedule. Contact the concierge to confirm the arrangements for the day.

  • How do I book the daily wellness activities offered by Hacienda AltaGracia?

    Reservations are made through the concierge for the wellness activities included in the daily programme, to ensure your place. Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Can you book a guided hike in the mountains around Hacienda AltaGracia?

    The concierge can organise guided hikes on the numerous trails of the property and in the Talamanca mountains. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a tour around coffee and local producers?

    The concierge can plan a plantation visit or coffee tasting to discover the local producers in the valley. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a trip to the rainforest from Hacienda AltaGracia?

    The concierge can arrange a day of exploring the rainforest, with a naturalist guide and suitable transport. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a zip-lining or adventure outing for my family?

    The concierge can book off-site activities, such as zip-lining or beach days, in coordination with local operators. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to organise cultural visits with local communities?

    The concierge can arrange immersive cultural experiences, such as meetings with artisans or local communities. Contact the concierge to confirm the arrangements for the day.

Special Occasions

  • Can you organise a customised birthday party at Hacienda AltaGracia?

    The concierge can design a personalised birthday celebration with decorations, cake, and specific activities on the property. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to plan a marriage proposal with the help of the concierge?

    The concierge can prepare a discreet and romantic marriage proposal, including staging and photography, according to your wishes. Contact the concierge to confirm the arrangements for the day.

  • Can you privatise a space on the property for a special event?

    The concierge can coordinate the privatisation of spaces for intimate events, such as dinners, micro-weddings, or vow renewals. Contact the concierge to confirm the arrangements for the day.

Shopping & Luxury Services

  • Can the concierge help me purchase high-end local products to take home?

    The concierge can recommend and organise purchases of high-end local products, such as coffee, crafts, or wellness items, to take home. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a professional photographer through the concierge?

    The concierge can arrange for professional photography services or private photo shoots on the estate. Contact the concierge to confirm the arrangements for the day.

Family Activities

  • Can you organise an activity programme for my children during our stay?

    The concierge can suggest a schedule of activities suitable for children, such as horseback riding, games, and nature exploration. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to plan a large nature outing suitable for the whole family?

    The concierge can book a family outing in nature, combining gentle hiking, animal observation, and a picnic. Contact the concierge to confirm the arrangements for the day.

Personalized Experiences

  • Can you create a customised programme combining activities, spa, and gastronomy at Hacienda AltaGracia?

    The concierge can construct a tailored itinerary blending adventures, spa, and gastronomy, based on your desires and available time. Contact the concierge to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits