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5★ · Saint-Jean-de-Luz · Nouvelle-Aquitaine

Grand Hôtel Thalasso & Spa

43 Bd Adolphe Thiers, 64500 Saint-Jean-de-Luz, France, 64500 Saint-Jean-de-Luz

4.54.5/51,401 reviews · Google rating
  • Views over the Atlantic Ocean
  • Spa and thalassotherapy facilities
  • In Saint-Jean-de-Luz, near the beaches
  • Easy access to local attractions

Hotel 5-star in Saint-Jean-de-Luz, 1.1 km from Fontaine, featuring a spa, ocean-facing thalassotherapy ritual and 24-hour concierge.

Where is Grand Hôtel Thalasso & Spa in Saint-Jean-de-Luz?

The hotel is in Saint-Jean-de-Luz, close to the Atlantic, with sea views.

Its setting makes it easy to reach the beach and combine time in town, the seafront, and a quick return to the spa.

What is the price of a thalasso stay at Grand Hôtel Thalasso & Spa?

Rates mainly depend on travel dates, room category, and the wellness programme selected.

For a stay including treatments or a thalasso ritual, it is best to check your dates or contact the concierge.

Does Grand Hôtel Thalasso & Spa have a restaurant and a spa?

Yes. The hotel has a spa, thalassotherapy facilities, a bar, and two dining venues.

For dinner, AHO FINA offers seasonal fine dining. Breakfast is also part of the on-site experience.

A word from the Concierge

Grand Hôtel Thalasso & Spa through the Concierge's eyes

The Grand Hôtel Thalasso & Spa is located in Saint-Jean-de-Luz, in the Nouvelle-Aquitaine region. This 5★ hotel is near the Atlantic Ocean, offering stunning sea views. Its prime location allows easy access to beaches and local attractions. The hotel is known for its relaxing atmosphere and attentive service, ideal for travelers seeking wellness and tranquility.

What sets this establishment apart is its spa and thalassotherapy facilities. Guests appreciate the calming ambiance, conducive to relaxation. The Grand Hôtel Thalasso & Spa attracts a diverse clientele, from couples to families and business travelers. Quality services and attention to detail contribute to a memorable experience.

Before visiting, it’s good to know that the hotel is particularly suited for relaxing stays. Couples and families will find suitable activities. The high season attracts many visitors, so booking in advance is advisable. The proximity to the beach allows for enjoying water activities and seaside walks.

_My tip from the Concierge: consider booking spa treatments upon arrival, as slots fill up quickly._

Why choose Grand Hôtel Thalasso & Spa?

Grand Hôtel Thalasso & Spa is an exceptional address in Saint-Jean-de-Luz (Nouvelle-Aquitaine), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Views over the Atlantic Ocean
  • Spa and thalassotherapy facilities
  • In Saint-Jean-de-Luz, near the beaches
  • Easy access to local attractions

Rooms & suites

Elegant Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz

Double room

A double room at the Grand Hôtel Thalasso & Spa in Saint-Jean-de-Luz, close to the Atlantic Ocean.

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Chic Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz

Suite

A suite at the Grand Hôtel Thalasso & Spa in Saint-Jean-de-Luz, set in an Atlantic-facing setting shaped by wellness.

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Cozy Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz

Family Room

A room designed for family stays at the Grand Hôtel Thalasso & Spa in Saint-Jean-de-Luz, close to the Atlantic Ocean.

View room

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Beach access
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

2 on-site dining venues.

  • Restaurant Aho Fina

    Restaurant

    Chef: Christophe Grosjean
    Chef: Christophe Grosjean

    Highlights

    • Cocina gastronómica
    • Primer plato/Segundo plato o Segundo plato/Postre a 38€ sin las bebidas.
    Practical information
    Official website

    The concierge’s word — At Aho Fina, Christophe Grosjean’s gastronomic cuisine is best discovered with the starter-main or main-dessert menu at €38, drinks excluded.

  • AHO FINA, La Table du Grand Hôtel

    Restaurant

    Highlights

    • Cuisine gastronomique
    • le chef magnifie les saveurs de produits d'exception sans jamais les dénaturer, dans un cuisine de saison et de partage.
    Practical information
    Official website

    The concierge’s word — For a dinner that matters, book AHO FINA: a seasonal fine-dining table made for sharing, where exceptional ingredients remain center stage.

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 16:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Please note only small pets are allowed.

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: 43 Bd Adolphe Thiers, 64500 Saint-Jean-de-Luz, France

Map showing the location of Grand Hôtel Thalasso & Spa
© Mapbox · © OpenStreetMapView on the map

View on the map

Official website

Google listing

Guest reviews

4.5 / 5 · 1,401 reviews

5/5Winkie Choi

Lovely hotel 2nd visit perfect beach view and terrance. Service is fantastic throughout. Wish the spa opens earlier and later but overall a wonderful place for a relaxing vacation

5/5C A

Amazing hotel, super friendly staff. Week two in france on a tour and last stay before heading south. They really do a great job and I find this a hidden gem. Ill definitely return and stay longer then three nights. We…

5/5Megan Storey

I loved every minute of my stay. I only stayed one night but I could have stayed a week. This is an exceptional hotel with very good attention to detail. The staff always greeted me by name and made every effort to…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 5 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • FontaineCultural site

    1.1 km · 14 min walk

    Fountain located 1,130 meters away, representing a cultural element of the town.

    Practical information

    The concierge’s word — If you’re in the mood for a short cultural break, this fountain offers a pleasant landmark to discover another side of Saint-Jean-de-Luz.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • La Tavola caldaRestaurant

    120 m · 1 min walk

    Restaurant just a minute's walk away, offering a varied cuisine in a friendly setting.

    Practical information

    The concierge’s word — A 1-minute walk away, La Tavola calda is an easy, convivial stop for a varied meal without straying far from the hotel.

  • Restaurant Jules & JohnRestaurant

    2.5 km · 4 min by car

    Restaurant in Saint-Jean-de-Luz, offering a variety of dishes in a pleasant setting.

    Practical information

    The concierge’s word — For an easy break in Saint-Jean-de-Luz, Restaurant Jules & John suits a relaxed lunch or an unfussy dinner in a pleasant setting.

  • Rando Village, circuit bleuTrail

    4.7 km · 8 min by car

    Hiking trail 4.7 km away, providing a walking experience in nature.

    Practical information

    The concierge’s word — If you’re after a nature break without going too far, this 4.7 km trail is ideal for a peaceful walk around Saint-Jean-de-Luz.

  • Restaurant Xoko OnaRestaurant

    6.1 km · 10 min by car

    Restaurant located 6 km away, offering local cuisine in a friendly setting.

    Practical information

    The concierge’s word — For an easygoing lunch or dinner, head to Restaurant Xoko Ona: local cuisine in a convivial setting, ideal for a gourmet break near Saint-Jean-de-Luz.

  • Restaurant Les ChasseursRestaurant

    6.2 km · 11 min by car

    Restaurant located 6,223 meters away, offering a dining experience in a pleasant setting.

    Practical information

    The concierge’s word — For a relaxed lunch or dinner, Restaurant Les Chasseurs offers a gourmet break in pleasant surroundings in Saint-Jean-de-Luz.

  • Restaurant KinkaRestaurant

    7.9 km · 14 min by car

    Restaurant in Saint-Jean-de-Luz, providing a local dining experience.

    Practical information

    The concierge’s word — For a gourmet break in Saint-Jean-de-Luz, Restaurant Kinka is well suited to lunch or dinner built around a local culinary experience.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Boo accessoiresShop

    276 m · 3 min walk

    Store three minutes' walk away, offering various accessories for everyday use.

  • Best ofShop

    380 m · 5 min walk

    Store five minutes' walk away, offering a variety of products for everyday needs.

  • Maison GastellouShop

    432 m · 5 min walk

    Store five minutes' walk away, offering a variety of local products and souvenirs.

  • Le zèbre à paillettesShop

    462 m · 6 min walk

    Store six minutes' walk away, offering a variety of products for shopping.

  • Patisserie EtchebasterShop

    465 m · 6 min walk

    Pastry shop six minutes' walk away, offering a variety of sweets and local specialties.

What’s happening during your stay

The dates I slip into my guests’ programme in Saint-Jean-de-Luz — concerts, exhibitions, festivals a few steps from Grand Hôtel Thalasso & Spa.

My tip: book concert tickets seven days ahead.

  • Exhibition

    Atelier exposition de Xabi soubelet

    Jun 1 – Sep 30, 2026

    Saint-Jean-de-Luz · 597 m

    Xabi Soubelet exhibition staged in Saint-Jean-de-Luz from 1 June to 30 September 2026.

    View official source

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is the Grand Hôtel Thalasso & Spa located in Saint-Jean-de-Luz?

    The Grand Hôtel Thalasso & Spa is a 5-star hotel located at 43 boulevard Thiers, facing the bay and the beach of Saint-Jean-de-Luz, approximately 500 metres from the town centre.

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 15 to 20 km from Biarritz Pays Basque Airport, which is about 20 to 30 minutes by car depending on traffic.

  • Is the hotel directly located on the beach and close to the centre of Saint-Jean-de-Luz?

    The Grand Hôtel Thalasso & Spa is located on the waterfront, directly on the beach of Saint-Jean-de-Luz, and about 0.5 km from the pedestrian town centre.

  • How do I get to the Grand Hôtel Thalasso & Spa from the Saint-Jean-de-Luz train station?

    Access by train is via the Saint-Jean-de-Luz station, located about 10 to 15 minutes on foot or a few minutes by taxi from the Grand Hôtel Thalasso & Spa.

  • Is a valet service offered upon arrival at the Grand Hôtel Saint-Jean-de-Luz?

    Please contact the concierge to confirm the day's arrangements.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the establishment, including in the rooms and common areas, according to information from major booking sites.

  • What amenities are found in the rooms of the Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz?

    The rooms at the Grand Hôtel Thalasso & Spa are air-conditioned and equipped with a minibar, an espresso machine, and high-quality bedding with a mattress topper.

  • Does the Grand Hôtel Saint-Jean-de-Luz have rooms with ocean views or terraces?

    The establishment offers different categories of rooms and suites, some with city views, others with ocean views or private terraces, depending on the category booked.

  • Are there rooms suitable for large families or connecting rooms at the Grand Hôtel Thalasso & Spa?

    Contact the concierge to confirm the arrangements for the day.

  • Is room service available for meals and breakfast at the Grand Hôtel Spa Saint-Jean-de-Luz?

    Room service is offered, including the option to have breakfast or meals in the room, according to the menus and hours in effect.

Arrival & Departure

  • What are the check-in and check-out times at the Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz?

    Check-in is generally possible from 4 PM and check-out until 12 PM for guests of the Grand Hôtel Thalasso & Spa, according to information from online distributors.

  • Can I check in early?

    Early check-in depends on availability on the day and may incur an additional charge. Please contact the concierge to confirm the day's arrangements.

  • Are airport transfers offered?

    Private transfers can be arranged upon request through the hotel concierge, with prior booking recommended for Biarritz Airport or the train stations.

  • Can I arrive late in the evening for my check-in at the Grand Hôtel Thalasso & Spa?

    The reception is open 24/7, allowing for late arrivals, provided you notify in advance through the hotel or your travel agency.

  • Is it possible to keep the room after 12 pm with a late check-out at the Grand Hôtel Saint-Jean-de-Luz?

    Contact the concierge to confirm the arrangements for the day.

Included Services

  • Is Wi-Fi free and reliable at the Grand Hôtel Saint-Jean-de-Luz?

    Wi-Fi is free in the rooms and common areas of the Grand Hôtel Thalasso & Spa, with good connection quality mentioned in several customer reviews.

  • Are the services of the Loreamar spa included in the room price or charged extra?

    Contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    Breakfast is offered in buffet form, with a variety of options including fresh products, healthy preparations, and gluten-free and lactose-free alternatives, served notably facing the sea.

  • What are the dining options at the Grand Hôtel Saint-Jean-de-Luz restaurant?

    The Grand Hôtel Saint-Jean-de-Luz offers a gourmet restaurant, Aho Fina, as well as a bar, the Clipper, offering seasonal cuisine and views of the bay.

  • Is breakfast included in the room rate at the Grand Hôtel Thalasso & Spa or is it to be paid extra?

    Contact the concierge to confirm the arrangements for the day.

  • Can the hotel offer gluten-free or lactose-free menus or options at breakfast and in the restaurant?

    Options suitable for specific diets (gluten-free, lactose-free, healthier) are offered at the buffet breakfast, and the restaurant can often accommodate requests.

  • Can we book a brunch or a festive meal at the Grand Hôtel Saint-Jean-de-Luz restaurant?

    Contact the concierge to confirm the arrangements for the day.

Spa & Wellness

  • What wellness facilities does the Loreamar Thalasso & Spa at the Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz offer?

    The hotel features a Loreamar spa with an indoor heated seawater pool at approximately 32–34 °C, hammam, sauna, and salt cave, as well as marine treatments and massages.

  • Does the hotel have a pool?

    The hotel has an indoor heated seawater pool within the Loreamar spa, accessible according to the conditions and hours of the wellness area.

  • Can we book a spa day in Saint-Jean-de-Luz at Loreamar without staying at the hotel?

    The Loreamar spa also welcomes external clients for spa days in Saint-Jean-de-Luz, with access to the pool, marine course, and treatments, depending on current offers.

  • Should thalasso treatments and massages at Loreamar Thalasso & Spa be booked in advance?

    Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • What leisure activities are accessible from the Grand Hôtel Thalasso & Spa in Saint-Jean-de-Luz?

    The beachfront location allows for swimming, seaside walks, and water activities offered nearby, in addition to the spa facilities.

  • Does the hotel offer surfing, yoga classes, or organised activities related to thalasso in Saint-Jean-de-Luz?

    Contact the concierge to confirm the arrangements for the day.

  • Is there direct access to the beach from the Grand Hôtel Spa Saint-Jean-de-Luz?

    The beach of Saint-Jean-de-Luz is located directly in front of the hotel, allowing easy access for swimming, walks, and water activities depending on the season.

  • Does the Grand Hôtel Thalasso & Spa organise excursions to other renowned thalasso or thermal spas in the region, such as Biarritz?

    Contact the concierge to confirm the arrangements for the day.

Family & Kids

  • Is the Grand Hôtel Thalasso & Spa suitable for families with children and does it offer specific services for them?

    Contact the concierge to confirm the arrangements for the day.

  • Can we stay at the Grand Hôtel Saint-Jean-de-Luz with two children in the same room?

    Family rooms or certain categories may accommodate extra beds for children, depending on the configuration of the booked room and availability.

  • Is a babysitting or childcare service available at the Grand Hôtel Thalasso & Spa?

    Contact the concierge to confirm the arrangements for the day.

  • Are the spa and seawater pool accessible to children at the Grand Hôtel Spa & Thalasso Saint-Jean-de-Luz?

    Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at the Grand Hôtel Thalasso & Spa?

    Pets are allowed at the Grand Hôtel Thalasso & Spa upon request, possibly with additional fees, according to the conditions specified by the hotel and booking sites.

  • Are there size or number restrictions for dogs at the Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz?

    Contact the concierge to confirm the arrangements for the day.

  • Are pets allowed in common areas such as the restaurant or spa of the Grand Hôtel Saint-Jean-de-Luz?

    Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is the Grand Hôtel Thalasso & Spa suitable for people with reduced mobility?

    The establishment indicates accessibility features, including an elevator and facilitated access to main areas, according to information from booking platforms.

  • Are specially adapted rooms for wheelchair users available at the Grand Hôtel Saint-Jean-de-Luz?

    Contact the concierge to confirm the arrangements for the day.

  • Is access to the Loreamar spa and seawater pool possible for people with mobility difficulties?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the average price of an all-inclusive thalasso stay at the Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz?

    Contact the concierge to confirm the terms of the day.

  • What are the average prices for a night at the Grand Hôtel Spa Saint-Jean-de-Luz according to the season?

    Room rates at the Grand Hôtel Thalasso & Spa vary greatly depending on the season, category, and occupancy; recent prices ranged from approximately €290 to over €800 per night.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy varies depending on the rate chosen (flexible, semi-flexible, non-refundable) and the booking channel; the conditions are specified at the time of booking.

  • Are there any local taxes to pay?

    Local tourist taxes are generally payable in addition per person and per night, in accordance with the regulations in force in Saint-Jean-de-Luz.

  • What payment methods are accepted at the Grand Hôtel Thalasso & Spa (cards, cash, holiday vouchers)?

    Contact the concierge to confirm the terms of the day.

Sustainability

  • Why is the Grand Hôtel Thalasso & Spa in Saint-Jean-de-Luz particularly renowned in the region?

    The Grand Hôtel Thalasso & Spa has a history linked to the seaside resort of Saint-Jean-de-Luz and its iconic location facing the bay, which contributes to its regional reputation.

  • Does the hotel implement sustainable development actions (plastic reduction, energy savings, local products) at the Grand Hôtel Spa & Thalasso?

    Contact the concierge to confirm the terms of the day.

  • Is the Grand Hôtel Thalasso & Spa part of a group specialised in thalasso like Thalazur Saint-Jean-de-Luz?

    The Grand Hôtel Thalasso & Spa is a 5-star establishment in the Thalazur collection, specialising in thalasso and wellness by the sea.

The Concierge answers — Grand Hôtel Thalasso & Spa

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the Grand Hôtel Thalasso & Spa and Biarritz or San Sebastián airport?

    The concierge can organise a private transfer by car or van between the Grand Hôtel Thalasso & Spa and Biarritz or San Sebastián airport according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a taxi or VTC through the concierge for my trips to the train station or nearby towns?

    The concierge can book a taxi or VTC at the desired time for your journeys to the Saint-Jean-de-Luz train station, Biarritz or Bayonne, with pick-up in front of the hotel.

  • Can the concierge arrange a car with a driver for a day of sightseeing on the Basque coast?

    It is recommended to request the concierge to organise a car with a driver for the day to explore the Basque coast and the hinterland with complete flexibility.

  • Can you help me find a car rental agency near the Grand Hôtel Thalasso & Spa?

    Reservations are made through the concierge, who can advise you on the best car rental options nearby according to the duration and your budget.

  • Can the concierge help me organise my return by train or bus from Saint-Jean-de-Luz?

    The concierge can provide information on train and bus schedules and assist you in planning your return journey to Paris or another major city from Saint-Jean-de-Luz.

Restaurant Reservations

  • Can you book a table at the Aho Fina restaurant of the Grand Hôtel Saint-Jean-de-Luz for dinner?

    The concierge can reserve a table at the Aho Fina restaurant of the Grand Hôtel Saint-Jean-de-Luz, with a view of the bay and advice on the most pleasant times.

  • Can the concierge advise and book a gourmet restaurant in the centre of Saint-Jean-de-Luz?

    It is recommended to go through the concierge to obtain a table at the most sought-after gourmet or bistronomic restaurants in Saint-Jean-de-Luz and Biarritz.

  • Can you recommend a seafood or Basque pintxos restaurant nearby and make the reservation?

    The concierge can suggest a selection of seafood and typical Basque pintxos restaurants and make the reservation according to your preferences and time constraints.

  • Is it possible to have a romantic dinner with an ocean view organised by the concierge?

    Reservations are made through the concierge, who can organise a romantic lunch or dinner on the terrace with an ocean view, either within the hotel or at a partner establishment.

Spa Bookings

  • Can you book a treatment at the Loreamar Thalasso & Spa during my stay at the Grand Hôtel Thalasso & Spa Saint-Jean-de-Luz?

    The concierge can book a marine treatment or massage at the Loreamar Thalasso & Spa of the Grand Hôtel, depending on the available time slots.

  • Can the concierge organise a full spa day with pool access and treatments at the Grand Hôtel Spa Saint-Jean-de-Luz?

    It is recommended to contact the concierge to organise a spa day at Saint-Jean-de-Luz with access to the seawater pool, sauna, hammam, and salt cave, depending on current offers.

  • Can you help me organise a multi-day thalassotherapy treatment at the Grand Hôtel Thalasso & Spa?

    The concierge can offer personalised thalassotherapy programmes and guide you on the durations and prices suited to your wellness goals. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a couples massage or couple's ritual at the spa through the concierge?

    Reservations are made through the concierge to plan couples massages and simultaneous treatments, in order to create a romantic spa experience at Loreamar Thalasso & Spa.

Excursions & Cultural Visits

  • Can the concierge organise a private guided tour of Saint-Jean-de-Luz and its historical sites?

    The concierge can organise a private guided tour of Saint-Jean-de-Luz, including the port, the Saint-Jean-Baptiste church, and historical sites related to the marriage of Louis XIV.

  • Can you organise a day trip to Biarritz or San Sebastián from the Grand Hôtel Thalasso & Spa?

    It is recommended to request the concierge to schedule excursions to Biarritz, Bayonne, or San Sebastián, with or without a French or English-speaking guide.

  • Is it possible to book a trip to the Basque hinterland to discover typical villages and local cuisine?

    The concierge can offer tours in the Basque hinterland, including typical villages, farms, and tastings of local products, with private transport if desired.

  • Can the concierge organise a visit to wineries or local producers around Saint-Jean-de-Luz?

    Reservations are made via the concierge, who can recommend and book visits to Irouléguy wineries or producers of Basque cheese and ham.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary at the Grand Hôtel Saint-Jean-de-Luz?

    The concierge can organise romantic room decorations (petals, champagne, treats) for a wedding anniversary or a marriage proposal, according to your wishes and budget.

  • Can the concierge organise a birthday with a personalised cake and decorations within the hotel?

    It is recommended to contact the concierge to organise a birthday with a personalised cake, candles, bouquet, and possible privatisation of a space at the bar Le Clipper or the restaurant.

  • Can you help me organise a marriage proposal at the Grand Hôtel Thalasso & Spa or on the beach of Saint-Jean-de-Luz?

    The concierge can assist in organising a marriage proposal on the beach or on the terrace with a view of the bay, in coordination with the restaurant and spa if desired.

Shopping & Luxury Services

  • Can the concierge recommend a luxury shopping itinerary in Saint-Jean-de-Luz and Biarritz?

    The concierge can recommend high-end boutiques, Basque artisans, and linen or leather goods shops, and organise a shopping itinerary in the centre of Saint-Jean-de-Luz or in Biarritz.

  • Can you organise a personal shopper service or private fitting in local boutiques?

    It is possible to request personal shopper services or private fittings in certain partner boutiques through the concierge, subject to availability.

Family Activities

  • Can the concierge organise activities for children, such as surfing lessons or sea outings?

    The concierge can suggest and book family activities such as surfing lessons, boat trips in the bay, or child-friendly entertainment depending on the season.

  • Can you organise a family excursion day, for example to the Rhune train or a Basque village?

    Family excursion bookings are made through the concierge, which can organise themed days (animal park, Rhune train, traditional village) with tickets and transport.

Personalized Experiences

  • Is it possible to create a customised wellness stay at the Grand Hôtel Thalasso & Spa with the concierge?

    The concierge can create a bespoke wellness programme combining thalassotherapy treatments, yoga, walks, and balanced dining, according to your expectations and the duration of your stay.

  • Can the concierge organise a private yoga class or sports coaching during my stay?

    It is recommended to consult the concierge to arrange a private yoga, pilates, or sports coaching session, either in the wellness area or outdoors depending on the weather.

  • Can you arrange a private tasting of Basque products or an aperitif on the terrace facing the sea?

    The concierge can organise private gourmet experiences, such as a tasting of Basque products or an aperitif on the terrace with an ocean view, in partnership with the hotel’s bar and restaurant.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.

        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.

        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.

        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.

        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.

        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits