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5★ · Haikou

The Ritz-Carlton Haikou

District de Longhua, Haikou, Chine, 570208, Haikou

4.24.2/511 reviews · Google rating
  • Well-placed location in Haikou
  • Views over the surrounding scenery
  • Peaceful, sophisticated atmosphere

Hotel 5-star in Haikou, China, 283 m from Haikou Clock Tower, featuring 24-hour concierge, breakfast with views and turndown service.

Where is The Ritz-Carlton Haikou located, and what can you reach on foot nearby?

The hotel is in Haikou, in a practical location for exploring the city.

Haikou Clock Tower is a 3-minute walk away. Museums, Century Bridge and Baishamen Park can also fit into your plans.

What facilities and services are available at The Ritz-Carlton Haikou?

The hotel has a spa, a restaurant, a bar and breakfast service.

You also have a 24-hour front desk and concierge, laundry, luggage storage and turndown service.

Can you dine at The Ritz-Carlton Haikou without leaving the hotel?

Yes. The hotel has four venues, with different options depending on the time of day and mood.

Terra offers an Italian option. Tin Lung Heen serves Cantonese cuisine, Flair an Asian format, and the Bar & Lounge afternoon tea.

A word from the Concierge

The Ritz-Carlton Haikou through the Concierge's eyes

The Ritz-Carlton Haikou is located in Haikou, China. This 5★ hotel offers an elegant and refined setting, perfect for travelers seeking comfort. The prime location allows easy access to local attractions while providing stunning views of the surrounding landscapes. The Ritz-Carlton address ensures quality service, with a keen focus on details and guest well-being.

What sets this hotel apart is its sophisticated atmosphere and commitment to excellence. Common areas are designed to promote relaxation, while the services offered aim to create an unforgettable experience. Guests will appreciate the peaceful and welcoming ambiance, ideal for unwinding after a day of exploration.

Before your visit, know that the hotel suits various types of stays, whether for couples seeking romance, families, or business travelers. Seasonality may influence the choice of available activities, so check local events. The hotel is easily accessible, making it an ideal starting point for discovering the region.

_My tip from the Concierge: book in advance to enjoy the best deals and secure your stay at this popular hotel._

Why choose The Ritz-Carlton Haikou?

The Ritz-Carlton Haikou is an exceptional address in Haikou, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Well-placed location in Haikou
  • Views over the surrounding scenery
  • Peaceful, sophisticated atmosphere

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Spa

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with views over the surrounding scenery

    Beginning the day with open views over the surrounding scenery immediately changes the tone of a stay. This experience centres on the calm of the morning, the first light of day and the comfort of attentive, unhurried service. Ideal for couples as well as business travellers, it offers a gentle way to ease into Haikou before a day of exploration or appointments.

    SignatureIncluded in your stay
  • Personalised wellness interlude

    Designed for travellers wishing to slow down after a flight, between meetings or during a restorative break, this wellness interlude focuses on recovery and re-centring. It is best understood as a guided moment of rest, in keeping with a grand hotel where comfort, a peaceful atmosphere and attentive service combine to create a lasting sense of calm.

    Bien-êtreReservation required
  • Tailored concierge guidance for discovering Haikou

    For travellers unfamiliar with Haikou, one of the most valuable experiences is often the most discreet: benefiting from a concierge team able to shape the stay with accuracy. Outing suggestions, logistical help, transport arrangements or simple advice on timing all contribute to discovering the city with ease while making the most of a well-placed address.

    MyConciergeReservation required
  • A calm evening after the city

    After a day spent exploring Haikou or moving between appointments, returning to the hotel’s peaceful atmosphere becomes an experience in itself. This signature moment rests on the contrast between the outside world and a composed return: a room prepared for the night, discreet service, a slower rhythm and a sense of retreat. A simple yet very precise expression of contemporary luxury.

    Included in your stay
  • A seamless business stay

    The Ritz-Carlton Haikou is particularly well suited to travellers seeking a reliable and elegant base for business travel. A 24-hour front desk and concierge, daily housekeeping, wake-up service, laundry and smooth luggage handling create an experience designed to lighten logistics. The value lies not only in efficiency, but in preserving calm and comfort within a demanding schedule.

    BusinessIncluded in your stay
  • A stay for two shaped by views and serenity

    For couples, the hotel lends itself to an experience based on restraint rather than display. Views over the surrounding scenery, a sophisticated atmosphere and the possibility of inhabiting the property at a slower pace create a fitting setting for time away together. A leisurely breakfast, time to rest, an unhurried dinner and a room prepared for the night: here, elegance lies in continuity.

    CouplesReservation required

Restaurants & bars

4 on-site dining venues.

  • Terra

    Restaurant

    Highlights

    • Curated Italian Set Dinner for One
    Practical information

    The concierge’s wordAt Terra, go for the Curated Italian Set Dinner for One: a clear, well-considered choice if you're dining solo.

  • Tin Lung Heen

    Restaurant

    Chef: Chinese Executive Chef
    Chef: Chinese Executive Chef

    Highlights

    • Cantonese
    • Dim Sum Buffet Lunch
    Practical information

    The concierge’s wordFor a proper Cantonese moment, book Tin Lung Heen for lunch and go for the dim sum buffet, especially nice to share.

  • Flair

    Bar

    Highlights

    • Asian
    • All You Can Eat - Asian Voyage
    Practical information

    The concierge’s wordFor an easy Asian escape, head to Flair and go for the All You Can Eat Asian Voyage.

  • The Ritz-Carlton Bar & Lounge

    Lounge

    Highlights

    • The Ritz-Carlton Afternoon Tea Experience
    Practical information

    The concierge’s wordFor an elegant break, settle into The Ritz-Carlton Bar & Lounge and treat yourself to The Ritz-Carlton Afternoon Tea Experience.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are not allowed.

No, pets aren’t allowed at The Ritz-Carlton, Haikou.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Location & access

Address: District de Longhua, Haikou, Chine, 570208

View on the map

Official website

Google listing

Guest reviews

4.2 / 5 · 11 reviews

5/5Solomon Chan

Wonderful place, great views, great location (wring on google maps though) close to center mall. Staff were very accommodating and friendly. Wonderful breakfast (complementary) and attention to details everywhere…

5/5Binny Tay

Lovely stay at Ritz Carlton Haikou

5/5Wendy Wolfe

Can’t say enough wonderful things about this hotel and its staff. The rooms are enviable. The decor is modern and they have covered all angles and every last detail to make you feel like royalty when you stay here…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 9 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Haikou Clock TowerHistoric landmark

    283 m · 3 min walk

    Historical tower three minutes' walk away, a symbol of the city of Haikou.

    Practical information

    The concierge’s wordA 3-minute walk away, Haikou Clock Tower makes a short break to get a feel for the city through one of its historic symbols.

  • Hainan Science & Technology MuseumMuseum

    2.0 km · 3 min by car

    Museum located 2039 meters away, dedicated to science and technology.

    Practical information

    The concierge’s wordFor a playful break in Haikou, this museum dedicated to science and technology suits curious minds and families well.

  • Hainan University LibraryMuseum

    2.0 km · 4 min by car

    Art museum located 2044 meters away, featuring a variety of exhibitions.

    Practical information

    The concierge’s wordFor a cultural break in Haikou, Hainan University Library works well for a calm visit centered on varied exhibitions.

  • Haikou Century BridgeTourist attraction

    2.7 km · 5 min by car

    Bridge in Haikou, providing a panoramic view of the city and its surroundings.

    Practical information

    The concierge’s wordFor an open-air break, head to Haikou Century Bridge when you’re in the mood for wide views over the city and its surroundings.

  • Baishamen ParkTourist attraction

    3.0 km · 5 min by car

    Park located 2,974 meters away, providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in Haikou, Baishamen Park is well suited to a quiet stroll or a relaxing moment.

  • 万绿园Tourist attraction

    3.1 km · 5 min by car

    Tourist attraction located 3,124 meters away, providing an opportunity to explore local culture and nature.

    Practical information

    The concierge’s wordFor a green break, head to 万绿园: a good pick if you feel like mixing nature with a glimpse of local culture.

  • Catholic ChurchChurch

    3.6 km · 6 min by car

    Religious building located 3,595 meters away, providing insight into local Christian architecture and culture.

    Practical information

    The concierge’s wordFor a peaceful break in Haikou, this church offers a lovely glimpse of local Christian architecture and culture.

  • Haikou Yazhou Gu ChengTourist attraction

    4.3 km · 7 min by car

    Tourist attraction located 4,275 meters away, providing insight into the local history.

    Practical information

    The concierge’s wordFor a cultural break, Haikou Yazhou Gu Cheng offers a glimpse into local history, ideal if you want to balance downtime with discovery.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • People's ParkPark

    1.1 km · 13 min walk

    Park in Haikou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Haikou, People's Park is well suited to a quiet moment to unwind and enjoy nature.

  • 海口公园Park

    1.2 km · 15 min walk

    Park in Haikou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Haikou, head to 海口公园 when you feel like unwinding and enjoying a peaceful moment in nature.

  • Binhai ParkPark

    2.0 km · 4 min by car

    Park in Haikou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Haikou, Binhai Park is well suited to a quiet moment to unwind and enjoy nature.

  • Century ParkPark

    2.5 km · 4 min by car

    Century Park, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break, head to Century Park: its green spaces and walking paths are well suited to a peaceful stroll.

  • 白沙门公园Park

    3.2 km · 6 min by car

    Park in Haikou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Haikou, head to 白沙门公园 when you feel like slowing down and simply enjoying nature.

  • Jinniuling ParkPark

    4.2 km · 7 min by car

    Park in Haikou, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordIf you're after a green break in Haikou, Jinniuling Park offers a simple moment to unwind and enjoy nature.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Haikou arcaded streetsMarket

    304 m · 4 min walk

    Market a four-minute walk away, ideal for exploring local products and culinary specialties.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at The Ritz-Carlton Haikou?

    Check-in is generally from 3:00 PM and check-out until 12:00 PM, according to the hotel's official information.

  • Does the hotel have parking?

    Yes, a private on-site parking is offered free of charge to hotel guests, including an underground parking dedicated to residents.

  • Can I check in early?

    Early check-in is possible subject to availability upon arrival; an additional charge may apply depending on the desired time.

  • Is it possible to request a late check-out at The Ritz-Carlton Haikou?

    A late check-out may be granted depending on availability on the day of departure; it may incur additional fees beyond the standard time.

  • Is the hotel reception open 24/7 for late arrivals?

    The reception and concierge service are available 24/7, allowing for late arrivals and departures with assistance.

Location & Access

  • What is the exact address of The Ritz-Carlton Haikou?

    The hotel is located at No. 39 Yangshan Boulevard, Longhua District, Haikou, in the Mission Hills complex on Hainan Island, China, postcode 571155.

  • How far is the hotel from downtown Haikou?

    The Ritz-Carlton Haikou is situated in the Mission Hills area of Haikou, approximately 8 to 9 miles from downtown, which is about a 20-minute drive depending on traffic.

  • What is the distance between the hotel and the airport?

    The hotel is about 16 km from Haikou Meilan International Airport, which is approximately a 15 to 20-minute drive depending on traffic conditions.

  • Are airport transfers offered?

    Paid private airport transfers are available upon request, including pick-up and drop-off at Haikou Meilan Airport for hotel guests.

  • Are there direct public transport links between Haikou Airport and the Mission Hills area where the hotel is located?

    A bus regularly connects Haikou Meilan Airport to the Mission Hills area, with a journey time of about 20 minutes to a stop near the hotel.

Rooms & Amenities

  • What amenities can be found in the rooms at The Ritz-Carlton Haikou?

    The rooms and suites feature complimentary Wi-Fi, desks, flat-screen televisions, air conditioning, minibars, and safes; some offer balconies or views of the golf course.

  • Is Wi-Fi available in the hotel?

    Yes, Wi-Fi is available free of charge throughout the hotel, both in the rooms and in the common areas.

  • What types of rooms and suites are offered by The Ritz-Carlton Haikou?

    The hotel offers various categories, including rooms, suites, and villas, for a total of approximately 223 accommodation units.

  • Do the rooms have air conditioning and modern amenities (TV, coffee machine, safe)?

    The rooms are equipped with air conditioning, coffee machines, daily housekeeping service, satellite television, and wireless internet access, in accordance with brand standards.

  • Does the hotel offer family or connecting rooms for stays with children?

    Connecting rooms and family-friendly options are available, subject to availability, to comfortably accommodate parents and children.

Included Services

  • What services are included in the room rate at The Ritz-Carlton Haikou?

    Wi-Fi, access to the outdoor pool, gym, kids club, and on-site parking are generally included in the stay, with some services potentially charged additionally.

  • Is room service available 24/7 at the hotel?

    A 24-hour room service is offered, allowing guests to order drinks, snacks, and full meals at any time.

  • Is housekeeping done daily in the rooms at The Ritz-Carlton Haikou?

    Housekeeping is provided daily, with evening turndown service in accordance with Ritz-Carlton standards.

  • Does the hotel have a concierge service to organise my stay in Haikou?

    A dedicated concierge service is available on-site to arrange transfers, excursions, restaurant reservations, and other personalised services.

Dining

  • What type of breakfast is offered?

    Breakfast is generally served in buffet style, with a selection of international and Chinese dishes; specific rates apply for adults and children.

  • What restaurants are available at The Ritz-Carlton Haikou?

    The hotel has several restaurants, including Tin Lung Heen, Terra, and FLAIR, offering Chinese, international, and sharing dishes in a high-end setting.

  • Can vegetarian or allergy-friendly options be obtained in the hotel restaurants?

    The restaurants accommodate special requests such as vegetarian or gluten-free options, provided the team is informed in advance.

  • Does the hotel have a bar or lounge for evening drinks?

    A bar or lounge is available on-site, serving cocktails, wines, and snacks in an elegant atmosphere, particularly in the evening.

Spa & Wellness

  • Does the hotel have a spa and what types of treatments are offered?

    A full-service spa is available on-site, offering massages, body and facial treatments, as well as dedicated relaxation facilities.

  • Is there a gym at The Ritz-Carlton Haikou?

    Access to the fitness room is provided, with modern cardio and weight training equipment for guests, generally included in the stay.

  • Is it necessary to book in advance to enjoy treatments at the hotel spa?

    The spa opening hours may vary; booking treatments in advance is recommended, especially during peak season or on weekends.

  • Does the hotel have a pool?

    An outdoor pool is available for guests, with sun loungers; access is generally free for residents.

Activities & Leisure

  • What golf activities are available at the Ritz-Carlton Haikou and Mission Hills?

    A 350-acre golf course is part of the Mission Hills complex, directly accessible from the hotel, with special conditions for residents.

  • What leisure activities are offered on-site for adults?

    The hotel offers various activities such as tennis, cycling, mini-golf, evening entertainment, and guided bike tours, some of which may incur charges.

  • Is there a kids' club at The Ritz-Carlton Haikou?

    A kids' club is open daily, providing supervision and fun activities for children during the day.

  • Is there a shopping centre or boutiques in immediate proximity to the hotel?

    The duty-free shopping complex TimeSDF Haikou Mission Hills is just a few minutes' walk away, featuring luxury shops, restaurants, and entertainment.

Family & Kids

  • Is The Ritz-Carlton Haikou suitable for a family stay with children?

    The hotel is known for welcoming families, with a kids' club, pool, and family-friendly accommodations; specific offers for family stays are sometimes available.

  • Can a baby cot or crib be provided in the room?

    Baby cots are available free of charge for children aged 2 years and under, upon prior request, subject to the hotel's availability.

  • What is the hotel's policy regarding children's stays and any potential supplements?

    Children can stay with their parents, with certain categories of rooms and suites being suitable for families; supplements may apply depending on age and chosen package.

  • Do the hotel restaurants offer children's menus or options?

    Children's menus or suitable portions are available in some of the hotel's restaurants, making family dining easier.

Pets

  • Are pets allowed at The Ritz-Carlton Haikou?

    Pets are not permitted on the premises, in accordance with the hotel's official policy.

  • Are guide dogs or assistance animals accepted at The Ritz-Carlton Haikou?

    Guide dogs and other assistance animals are accepted without charge or documentation request, in accordance with the hotel's accessibility policy.

  • Does the hotel offer specific services (beds, bowls) for pets?

    No specialized offers or services for pets are provided, as the establishment does not accept animals, except for assistance animals.

Accessibility

  • Is The Ritz-Carlton Haikou accessible for people with reduced mobility?

    The hotel is equipped with elevators, accessible rooms, and suitable pathways; details can be obtained directly from the concierge or reception.

  • Are there specially equipped rooms for wheelchair users?

    Rooms specifically designed for disabled guests are available, with adapted facilities in the bathroom and circulation areas.

  • Are assistance animals allowed throughout the hotel?

    Assistance animals are accepted in common areas and rooms at no additional charge, in accordance with the brand's policy.

Billing & Policies

  • Are there any service charges or additional taxes to consider on the room rate?

    VAT and local taxes may or may not be included in the displayed rates depending on the booking channel; service charges may also be added to the room price.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate type and period; flexible bookings often allow for free cancellation up to a certain date before arrival.

  • What payment methods are accepted at The Ritz-Carlton Haikou?

    Payments by major international credit cards are accepted, and a valid card is generally required to guarantee the reservation and at check-in.

  • Are there any occupancy taxes to pay?

    An occupancy tax or local taxes may be charged according to current regulations and may not be included in certain rates.

  • Is The Ritz-Carlton Haikou part of a large international hotel chain?

    The establishment is part of The Ritz-Carlton Hotels group, which is integrated into Marriott International, ensuring international standards of luxury service.

Sustainability

  • What are the main sustainability initiatives implemented by The Ritz-Carlton Haikou?

    Environmental initiatives may include responsible management of water and energy, as well as waste sorting, in accordance with luxury establishment standards in China. Contact the concierge to confirm the current practices.

  • Does the hotel offer programmes to reduce water and energy consumption?

    The hotel may encourage the reuse of towels, limit sheet changes upon request, and offer eco-designed bath products to reduce environmental impact. Contact the concierge to confirm the current practices.

  • Has The Ritz-Carlton Haikou implemented measures to reduce single-use plastics?

    Options may exist to limit the use of single-use plastics, including reusable bottles or water dispensers. Contact the concierge to confirm the current practices.

The Concierge answers — The Ritz-Carlton Haikou

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Haikou Meilan Airport and The Ritz-Carlton Haikou?

    The concierge can organise a private transfer by car or van between Meilan International Airport and the hotel, with personalised welcome according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi or a driver to take me to downtown Haikou?

    The concierge can book a taxi or a vehicle with a driver for your trips to downtown Haikou or the waterfront, one way or round trip.

  • How can the concierge help me organise my journey from Haikou railway station to the hotel?

    It is recommended to ask the concierge for the best transport options (bus, taxi, private car) from or to Haikou East or Meilan stations, depending on your schedule.

  • Is it possible to rent a car through the concierge to visit Hainan Island from the hotel?

    The concierge can coordinate the rental of a car with or without a driver from local providers, depending on the desired duration and your itinerary on Hainan Island.

  • Can you provide me with precise information about public buses or shuttles between Haikou Airport and the hotel?

    The concierge can inform you about the bus schedules from the airport to Mission Hills and indicate the nearest stop to the hotel, or arrange a private alternative if needed.

Restaurant Reservations

  • Can you reserve a table at one of the restaurants at The Ritz-Carlton Haikou for dinner?

    Reservations are made through the concierge, who can secure tables at the Tin Lung Heen, Terra, or Flair restaurants, specifying dietary preferences and desired times.

  • Can the concierge recommend and book a typical restaurant in Haikou city?

    The concierge can recommend and book local seafood restaurants or trendy spots in Haikou, arranging round-trip transport if needed.

  • How can the concierge organise meals suitable for a gluten-free or vegetarian diet?

    It is recommended to inform the concierge of your allergies and specific diets so that they can coordinate with the restaurant and room service teams for suitable menus.

  • Is it possible for the concierge to organise a private business dinner in a restaurant lounge?

    The concierge can privatise, subject to availability, a lounge in one of the hotel’s restaurants for a business lunch or dinner, with customised menus and necessary equipment.

Spa Bookings

  • Can the concierge book treatments at the Ritz-Carlton Haikou spa before my arrival?

    Reservations are made through the concierge or directly at the spa, to secure your slots for massages, body or facial treatments at your desired times.

  • Can you help me plan a complete wellness programme at the spa during my stay?

    The concierge can recommend a multi-day treatment programme based on your expectations (relaxation, sports recovery, overall well-being) and coordinate the schedule with the spa.

  • Can the concierge arrange a couples' treatment or a romantic ritual at the spa?

    It is recommended to ask the concierge which couples' treatments or offers are available and to book a double room in advance for a couples' ritual.

Excursions & Cultural Visits

  • Can you organise an excursion to discover the volcanic region of Haikou from the hotel?

    The concierge can organise excursions to the volcanic sites of Haikou and other natural attractions in Hainan, with an English or Chinese-speaking guide and transport included.

  • Does the concierge offer guided tours of the old town of Haikou?

    The concierge can recommend guided tours of the old town of Haikou, temples, and museums, with private or small group tours departing from the hotel.

  • Is it possible to book a day trip to Sanya through the concierge from The Ritz-Carlton Haikou?

    It is possible to have the concierge prepare a day trip to Sanya or other resorts in Hainan, including transport, beach suggestions, and scenic stops.

Special Occasions

  • Can you prepare a romantic surprise in the room for a wedding anniversary?

    The concierge can organise a romantic room decoration, petals, champagne, and pastries, as well as a special dinner for an anniversary or honeymoon.

  • Can the concierge arrange a personalised cake and flowers for a birthday on-site?

    It is recommended to detail your wishes to the concierge, who can arrange personalised cakes, bouquets, music, and a photographer for a birthday or family celebration.

  • Can you assist me in organising a unique marriage proposal at The Ritz-Carlton Haikou?

    The concierge can help plan a marriage proposal on the golf course, on the terrace, or in a private space, coordinating the setup, photos, and catering.

Shopping & Luxury Services

  • Does the concierge offer a personal shopper service at the duty-free shopping centre near the hotel?

    The concierge can guide you to the TimeSDF Haikou Mission Hills duty-free shopping centre just a few minutes' walk away and can offer, if available, personalised shopping assistance.

  • Can you arrange a hair/makeup appointment before an event at the hotel?

    The concierge can organise hair, makeup, or beauty treatment services with the hotel salon or partner providers before a special event.

  • Can the concierge help me find a specific luxury brand in the shops near the hotel?

    The concierge can assist in searching for specific luxury items in the shops of Haikou or the duty-free and, if feasible, reserve them before your visit.

Family Activities

  • Can you recommend the best family activities to do with young children around the hotel?

    The concierge can provide information on the kids club hours, children's activities at the hotel, and suggest family outings suitable for the children's ages in Haikou.

  • Can the concierge help arrange a babysitting service for an evening?

    It is recommended to contact the concierge to inquire about available childcare services through trusted providers, including their hours and conditions.

Personalized Experiences

  • Can you create a personalised itinerary combining golf, spa, and exploring Haikou?

    The concierge can design a customised stay that combines golf at Mission Hills, spa treatments, dining, and local discoveries, tailoring the programme to your interests.

  • Can the concierge organise a private photo session in the hotel and its surroundings?

    It is possible to request a private photo session in the gardens, on the golf course, or in the hotel's iconic spaces with a professional photographer.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits