The Upper House

The standard check-in time is from 3:00 PM and check-out must be completed by 12:00 PM, unless otherwise specified in your reservation.

Early check-in may be possible subject to availability upon arrival and sometimes for an additional fee. Please contact the concierge to confirm the arrangements for the day.

Check-in is done at The Upper House reception, where a valid ID and credit card are generally required upon arrival.

Late check-out may be granted depending on hotel occupancy and may incur additional charges. Please contact the concierge to confirm the arrangements for the day.

The Upper House is located at Pacific Place, 88 Queensway, Admiralty, on Hong Kong Island, directly connected to Admiralty MTR station and Pacific Place shopping centre.

From Hong Kong International Airport, the taxi ride to The Upper House generally takes less than an hour for about 40 kilometres.

Admiralty MTR station is located directly beneath the Pacific Place complex, providing quick access to major areas of Hong Kong from the hotel.

Private transfers to the airport may be offered for an additional fee, with prior reservation through the hotel service or concierge.

A taxi or private transfer between the airport and The Upper House takes on average between 40 and 60 minutes depending on traffic and the time of day.

An on-site private parking service and access to the large Pacific Place parking facility allow for easy parking in the immediate vicinity of the hotel.

The Upper House has 117 rooms and suites, all located on the upper floors above Pacific Place.

The rooms at The Upper House are non-smoking and feature free Wi-Fi, premium amenities, spacious bathrooms, and views of the city or harbour depending on the category.

The rooms are equipped with showers but generally do not have bathtubs, according to the information available about the establishment.

Customer reviews often mention personalised service, the quality of the rooms, and the central location, making The Upper House a highly rated hotel in Hong Kong.

Wi-Fi is available free of charge throughout the hotel, with high-speed connectivity in the rooms and common areas.

Free Wi-Fi, concierge service, 24-hour reception, and access to the gym are among the services offered to guests at The Upper House.

Room service, laundry, valet service, and paid parking are available, providing a comfortable and personalised stay.

A private parking facility is available on-site for guests, typically charged by the hour or overnight, and a valet service is offered.

Business travellers have access to high-speed Wi-Fi, concierge services, and a central location, convenient for meetings in the Admiralty and Central districts.

Breakfast is offered at the on-site restaurant, with a choice of à la carte dishes and international options. Contact the concierge to confirm the day's arrangements.

The Upper House features the Salisterra restaurant, inspired by European and Mediterranean cuisine, highly regarded for its city views.

Vegetarian and international options are available at the restaurant, as well as a bar for drinks and snacks. Contact the concierge to confirm the day's arrangements.

Room service allows for certain meals to be taken in the room, including breakfast and a selection of dishes from the restaurant, depending on service hours.

The Upper House does not have a dedicated pool or spa, but offers a gym accessible to guests and in-room massages via a wellness menu.

A gym is available on-site, typically open 24 hours a day, with modern fitness equipment for guests.

Yoga sessions are sometimes offered in the common areas on weekends, and an in-room treatment menu allows for the booking of relaxing massages.

Activities such as yoga classes, guided city tours, or personalised experiences can be arranged, often through the concierge or the hotel’s programme.

Its location above the Pacific Place shopping mall provides direct access to shopping, cinemas, and nearby restaurants.

The hotel can assist in organising excursions to Victoria Peak, cultural city tours, and local dining experiences, upon request.

Packages may be offered for events such as weddings or private celebrations, with space privatisation and customised menus. Please contact the concierge to confirm the arrangements for the day.

One child aged 11 or under can stay free of charge in the parents' room using existing bedding, subject to the hotel's terms.

Services such as babysitting and play areas may be available through the hotel or its partners. Please contact the concierge to confirm the arrangements for the day.

Extra beds may be available for a fee per night, depending on the room category and availability.

Pets are not permitted on the premises, in accordance with The Upper House's policies.

Pets are not allowed in the rooms or common areas, regardless of their size or breed.

The hotel specifies that pets are not allowed on site and no rooms are designated for stays with pets.

The Upper House is accessible to people with reduced mobility, with lift access, adapted rooms and common areas, as well as accessible parking.

Features such as lifts, wide corridors, and wheelchair access are available in the common areas and some rooms.

Parking spaces and facilitated access from Pacific Place are provided for guests with special needs.

The cancellation policy depends on the type of rate and booking conditions, with some offers being more flexible than others. Contact the concierge to confirm the terms for the day.

The main payment methods include international credit cards such as Visa, Mastercard, American Express, as well as cash according to the hotel's conditions.

Security deposits may be requested upon arrival, usually via pre-authorisation on a credit card, to cover any potential charges during the stay.

Local taxes may apply to the room rate according to Hong Kong regulations. Contact the concierge to confirm the terms for the day.

Room rates at The Upper House vary depending on the season and category, generally positioned within the luxury range of Hong Kong.

The hotel indicates that it practices responsible measures, such as digital check-in, filtered water in rooms, and bath products packaged in more sustainable materials.

Paper usage is reduced, and the hotel promotes more environmentally friendly materials for certain equipment and supplies.

Initiatives related to water and energy consumption are highlighted, such as the use of filtered water in rooms and solutions to limit single-use plastics.