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5★ · Melbourne

Ovolo South Yarra

234 Toorak Rd, South Yarra VIC 3141, Australie, Melbourne

4.44.4/5352 reviews · Google rating
  • Address in the heart of South Yarra
  • Member of Small Luxury Hotels of the World
  • Contemporary design with a relaxed chic feel
  • Close to shops and restaurants

Hotel 5-star in Melbourne, Australia, in the heart of Melbourne, featuring contemporary design, modern amenities and easy transport access.

Where is Ovolo South Yarra in Melbourne?

Ovolo South Yarra is in the lively South Yarra neighbourhood of Melbourne. It suits an urban stay with plenty to do on foot.

The immediate area combines shops, cafés and restaurants. Public transport also makes it easy to reach other parts of Melbourne.

What is Ovolo South Yarra best known for?

The hotel is best known for its contemporary design and relaxed-chic atmosphere. It particularly suits couples and business travellers.

Its other strength is its South Yarra setting. It is easy to combine time at the hotel with walks, shopping and nearby dining.

What amenities does Ovolo South Yarra offer?

Ovolo South Yarra offers a restaurant, a bar and breakfast service. The front desk and concierge are available 24 hours a day.

On site, you will also find air conditioning, daily housekeeping, turndown service, luggage storage and laundry service. For any specific requirement, the Concierge can confirm before arrival.

A word from the Concierge

Ovolo South Yarra through the Concierge's eyes

Ovolo South Yarra is located in the vibrant South Yarra district of Melbourne, Australia. This 5★ hotel, a member of Small Luxury Hotels of the World, attracts travelers seeking comfort and elegance. The urban setting, with its shops and restaurants, creates a lively and welcoming atmosphere.

What sets this hotel apart is its commitment to accessible luxury. Guests appreciate the contemporary design and modern amenities. The overall ambiance is both chic and relaxed, ideal for romantic getaways or business stays.

Before you go, know that Ovolo South Yarra is perfect for couples and business travelers. The proximity to public transport makes exploring Melbourne easy. The best time to visit is between September and November, when the weather is pleasant.

_My tip from the Concierge: book a room with a view to enjoy the city panorama, especially at sunset._

Why choose Ovolo South Yarra?

Ovolo South Yarra is an exceptional address in Melbourne, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Address in the heart of South Yarra
  • Member of Small Luxury Hotels of the World
  • Contemporary design with a relaxed chic feel
  • Close to shops and restaurants
  • Easy access to Melbourne public transport

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Room with a sunset view

    To make the most of the hotel’s urban spirit, the most natural experience is to choose a room with a view and take time to enjoy it at the end of the day. In Melbourne, evening light transforms the cityscape and gives the return to the hotel a genuine sensory quality. It is a simple yet very well-judged way to experience South Yarra with style.

    Conseil du ConciergeReservation required
  • South Yarra shopping stroll

    One of the most natural pleasures of a stay here is to step out on foot and let the district’s boutiques and lively streets set the pace. South Yarra is especially well suited to this kind of unstructured exploration, combining fashion, neighbourhood addresses and coffee stops. It suits couples as well as business travellers wishing to discover Melbourne without complicated logistics.

    Included in your stay
  • Neighbourhood dining trail

    Thanks to the immediate proximity of restaurants, it is easy to shape an evening around several stops: a drink in the neighbourhood, dinner chosen according to the mood of the moment, and a simple return to the hotel without transport concerns. This freedom of composition is part of South Yarra’s luxury. It offers a flexible, spontaneous and distinctly local way to discover Melbourne’s food culture.

    Included in your stay
  • Melbourne by public transport and on foot

    The hotel is especially well suited to a mobile urban stay. By combining walking in South Yarra with access to public transport, guests can discover Melbourne with considerable freedom, without relying on a private car. This will appeal to travellers who like shaping their days according to changing wishes, alternating districts, pauses and returns to the hotel while keeping an easy rhythm.

    Included in your stay
  • A relaxed-chic couple’s escape

    Ovolo South Yarra is particularly well suited to stays for two thanks to its contemporary atmosphere, lively neighbourhood and the ease of going out on foot. The ideal experience lies in the natural sequence of moments: a slow morning, a walk, an impromptu lunch, a return to the room, then dinner nearby. Nothing theatrical, but a very well-judged quality of stay for those who want to live the city rather than merely consume it.

    Idéal en duoIncluded in your stay
  • A frictionless business stay

    With its 24-hour reception, round-the-clock concierge, daily housekeeping, laundry service and strategic location, the hotel is well suited to the demands of a contemporary business trip. The signature experience here lies in being able to combine a late arrival, meetings, a working dinner and an early departure with minimal friction. It is an operational form of luxury, discreet yet decisive for travelling efficiently.

    Business-friendlyIncluded in your stay

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Verified facts

Year opened
2014 (Wikidata)

External references

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00 to 00:00
Check-out
Until 11:00

Pets

Pets are welcome (100 € fee).

We have our V.I.Pooch package at an additional $100 per night!

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 234 Toorak Rd, South Yarra VIC 3141, Australie

View on the map

Google listing

Guest reviews

4.4 / 5 · 352 reviews

2/5BeeBoop

Snug room is a good size for one person. Cleanliness leaves something to be desired. Walls were dirty, someone must have dropped a drink, the otherwise was a "mystery stain" (yeah probably "that" kind), headboard…

5/5A travelller “Travelller” A rebel

Everything about this place is awesome. Yes the rooms are small but they’ve been kept pretty clean and up to date. The staff are impeccable and helped me out (the guy who is nights is a legend). The price is more than…

5/5Rod

I don’t leave reviews much but was honestly was blown away at how fantastic this place was. The fixtures and fitouts were so much nicer than what I expected for the price of the room, it was quite high end quality…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 45 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Le Sanctuaire du SouvenirTourist attraction

    2.1 km · 4 min by car

    Tourist attraction 2.1 km away, dedicated to the memory of Australian soldiers and their service.

    Practical information

    The concierge’s wordFor a more reflective break in Melbourne, the Shrine of Remembrance offers a moment of memory dedicated to the service of Australian soldiers.

  • National Gallery of VictoriaArt gallery

    3.0 km · 5 min by car

    Art gallery located 2958 meters away, showcasing a vast collection of artworks.

    Practical information

    The concierge’s wordIf you’re in the mood for a cultural break in Melbourne, the National Gallery of Victoria is well suited to a calm visit around a vast art collection.

  • Melbourne SkydeckObservation deck

    3.3 km · 6 min by car

    Observation deck 3.3 km away, providing a panoramic view of the city of Melbourne.

    Practical information

    The concierge’s wordTo get a feel for Melbourne, treat yourself to a break at Melbourne Skydeck for panoramic views over the city.

  • Luna ParkTourist attraction

    3.5 km · 6 min by car

    Amusement park 3.5 km away, featuring various rides and entertainment for the whole family.

    Practical information

    The concierge’s wordFor a playful family break, head to Luna Park: this amusement park 3.5 km away combines rides and entertainment.

  • Crown MelbourneTourist attraction

    3.7 km · 6 min by car

    Crown Melbourne, a casino offering various games and entertainment, located 3.7 km away.

    Practical information

    The concierge’s wordFor a lively evening interlude, Crown Melbourne blends gaming and entertainment in a well-paced urban atmosphere.

  • Aquarium de MelbourneAquarium

    3.8 km · 7 min by car

    Aquarium located 3.8 kilometers away, showcasing a variety of marine life in immersive exhibits.

    Practical information

    The concierge’s wordFor a playful break in Melbourne, this aquarium works well solo, as a pair, or with children thanks to its immersive exhibits.

  • Her Majesty's TheatrePerforming arts

    3.9 km · 7 min by car

    Performance arts theater located 3,882 meters away, hosting various artistic events and performances.

    Practical information

    The concierge’s wordFor a cultural break in Melbourne, Her Majesty's Theatre suits an evening built around a performance or artistic event.

  • ChinatownHistoric landmark

    3.9 km · 7 min by car

    Chinatown, a historical landmark located 3933 meters away, showcasing the Chinese cultural heritage in Melbourne.

    Practical information

    The concierge’s wordFor a cultural break, head to Chinatown to discover a historic site reflecting Melbourne’s Chinese cultural heritage.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Jardins botaniques royaux de MelbourneBotanical garden

    1.7 km · 20 min walk

    Royal Botanic Gardens Melbourne, a green space dedicated to plant conservation and botanical research.

    Practical information

    The concierge’s wordIf you're after a green break in Melbourne, this botanical garden offers a peaceful moment centered on plant conservation and botanical research.

  • Fitzroy GardensPark

    3.3 km · 6 min by car

    Fitzroy Gardens, an urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in Melbourne, head to Fitzroy Gardens when you feel like an easy stroll among lawns and walking paths.

  • Federation SquareSquare

    3.3 km · 6 min by car

    Federation Square, a lively public plaza, serves as a gathering place and venue for cultural events.

    Practical information

    The concierge’s wordTo catch Melbourne’s rhythm, stop by Federation Square in the late afternoon: the lively atmosphere and cultural gatherings suit that moment well.

  • St Kilda PierMarina

    3.8 km · 6 min by car

    St Kilda Pier, a marina providing facilities for water activities.

    Practical information

    The concierge’s wordFor an open-air break in Melbourne, St Kilda Pier is well suited to a stroll with a nautical focus.

  • Jardins CarltonGarden

    4.3 km · 7 min by car

    Carlton Gardens, a green space ideal for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet break, head to Carlton Gardens: a pleasant garden for a short stroll or simply sitting and unwinding.

  • Flagstaff GardensPark

    4.8 km · 8 min by car

    Flagstaff Gardens, an urban park providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a quiet green break, head to Flagstaff Gardens: ideal for catching your breath between plans or simply enjoying nature.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Queen Victoria MarketMarket

    4.9 km · 8 min by car

    Market in Melbourne, offering a variety of fresh produce and local crafts.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can I arrive at Ovolo South Yarra for check-in?

    Standard check-in starts from 2 PM and usually continues until midnight, subject to the times specified by the hotel at the time of booking.

  • What time must we vacate the room on the day of departure?

    Check-out generally takes place between 10 AM and 11 AM. Late check-out may be possible depending on availability and potential additional charges.

  • Can I check in early?

    Early check-in is sometimes possible depending on the day's availability and may incur additional charges.

  • What documents are required at check-in at the hotel?

    Check-in requires a photo ID and a credit card in the guest's name, as well as a pre-authorised security deposit.

  • What is the minimum age to check in at Ovolo South Yarra?

    The minimum age for check-in is 18 years, as stated in the establishment's conditions.

Location & Access

  • What is the exact address of Ovolo South Yarra in Melbourne?

    The hotel is located at 234 Toorak Road, South Yarra, Victoria 3141, in the Chapel Street area of Melbourne.

  • Where is Ovolo South Yarra located in relation to central Melbourne?

    The establishment is located in South Yarra, a lively area of Melbourne, near Chapel Street and approximately a few kilometres south-east of the city centre.

  • What is the distance between the hotel and the airport?

    Melbourne Tullamarine Airport is located several tens of kilometres from the hotel, with an average travel time of 25 to 40 minutes by car depending on traffic.

  • How can I access the hotel by public transport from central Melbourne?

    Public transport services South Yarra well, with nearby train stations and tram stops, making it easy to reach the city centre and major attractions.

  • Is Ovolo South Yarra well located for exploring South Yarra and Chapel Street on foot?

    The hotel has a partnership with CarePark Colonnade parking, 538 Chapel Street, which is about a few minutes' walk away, with a guest rate advertised at 6 AUD per day.

Rooms & Amenities

  • Does the hotel have parking?

    Parking is available nearby at CarePark Colonnade, 538 Chapel Street, with a preferential rate of approximately 6 AUD per 24 hours for hotel guests.

  • How many rooms does Ovolo South Yarra have?

    The hotel has approximately 123 rooms, divided into different categories, according to information provided on major booking platforms.

  • What amenities are found in the hotel rooms?

    The rooms are air-conditioned, soundproofed, equipped with free Wi-Fi, television, tea/coffee making facilities, and private bathrooms, with some interconnecting rooms.

  • How many people can stay in a room and are there baby cots?

    Standard rooms can accommodate up to 2 adults, with the possibility of a child or baby sharing the existing bedding, and baby cots available on request.

  • Do the rooms have air conditioning, a safe, and daily housekeeping service?

    Housekeeping service, air conditioning, a safe, as well as basic amenities like hairdryers and toiletries are generally included.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free throughout the hotel, including in the rooms and common areas, at no extra charge for guests.

  • What are the main services included in a stay at Ovolo South Yarra?

    The hotel offers services such as 24-hour reception, free Wi-Fi, a gym open 24 hours, room service, and assistance with organising excursions.

  • Does the hotel have a gym and is it included in the price?

    Access to the gym is offered 24 hours a day to hotel guests, with basic fitness equipment.

  • Can the hotel help organise excursions or guided tours in Melbourne?

    A service for organising tours and activities is offered through the reception, which can assist in booking excursions and tickets.

  • Are airport transfers offered?

    Exclusive private transfers to the airport are mentioned as available through the hotel, upon reservation and subject to additional charges.

Dining

  • What type of breakfast is offered?

    Continental breakfast is offered to guests, with service generally available every morning over a wide time range.

  • Is there a restaurant at Ovolo South Yarra?

    Ovolo South Yarra features an on-site restaurant and bar, as well as a continental breakfast service for hotel guests.

  • What dining and bar options are offered by the hotel?

    The restaurant and bar menu highlights modern cuisine, wines, and cocktails, with options suitable for various diets subject to availability.

  • What are the breakfast hours at Ovolo South Yarra?

    Breakfast is served each morning, typically between 6:30 AM and 11:00 AM, according to the hotel's information.

  • Does Ovolo South Yarra offer a breakfast buffet or only à la carte service?

    The hotel does not mention a specific buffet option in all sources; a continental breakfast is offered, subject to the format chosen by the establishment.

Spa & Wellness

  • Is there a spa or wellness centre at Ovolo South Yarra?

    The hotel does not have a spa or full wellness centre on-site, but the reception can recommend nearby partner establishments.

  • What fitness facilities are available at the hotel?

    A gym accessible 24/7 is available free of charge for guests, equipped with fitness equipment for individual training.

  • Does the hotel have a sauna, steam room, or other wellness facilities?

    No steam room, sauna, or indoor pool is indicated in the hotel's amenities; only fitness facilities are mentioned.

  • Can yoga classes or a personal trainer be booked through the hotel?

    No service for yoga classes or personal trainers is formally confirmed; if needed, the reception can direct guests to local studios.

Activities & Leisure

  • Does the hotel have a pool?

    The hotel does not have a pool among its amenities, with no such facility mentioned in official descriptions.

  • What leisure activities are offered on-site at Ovolo South Yarra?

    Common areas include a bar, relaxation spaces, and sometimes games like billiards or consoles, depending on the amenities listed on travel platforms.

  • Is the hotel's location suitable for enjoying the shops and cafes of South Yarra?

    The location in South Yarra allows easy access to Chapel Street, cafes, shops, and nightlife, which is highly appreciated in customer reviews.

  • Which main attractions in Melbourne are easily accessible from Ovolo South Yarra?

    Guests can quickly reach the centre of Melbourne, its museums, botanical gardens, and stadiums thanks to the transport options close to the hotel.

Family & Kids

  • Is the hotel suitable for families with children?

    Children are welcome, with the possibility of free baby cots on request and subject to availability, as well as connecting rooms for families.

  • Can we obtain a baby cot or an extra bed for a child?

    Baby cots are available free of charge, subject to availability, and must be requested in advance from the hotel.

  • Does Ovolo South Yarra offer specific services for children (club, activities)?

    No children's club or dedicated play area is mentioned, but the location offers many family activities nearby.

  • Is the hotel's setting quiet for a stay with young children?

    The rooms are soundproofed and equipped with air conditioning, which enhances the comfort of family stays in an urban environment.

Pets

  • Are pets allowed at Ovolo South Yarra?

    Pets are allowed under certain conditions through a specific V.I.Pooch offer, subject to availability and possible additional fees.

  • What are the conditions for staying with a dog or pet?

    The main platforms indicate pet-friendly options, but it is recommended to check the exact conditions, types of rooms, and supplements before booking.

  • Are there size or number restrictions for pets?

    The number of pets, maximum weight, and permitted areas in the hotel depend on the current policy, to be confirmed directly before your arrival.

Accessibility

  • Does the hotel have accessible rooms for people with reduced mobility?

    Contact the concierge to confirm the arrangements for the day.

  • Are the common areas (restaurant, reception, lifts) easily accessible by wheelchair?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer accessible facilities such as walk-in showers or grab bars in certain bathrooms?

    Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What are the average prices for a night at Ovolo South Yarra depending on the season?

    Rates are dynamic and vary according to the season, demand, and room type; major platforms indicate an average range of around 120 to 186 USD for a standard room.

  • What is the hotel's cancellation policy?

    A flexible or non-refundable cancellation policy is offered depending on the rate chosen; the exact conditions are stated on the booking and may vary according to the dates.

  • Is a security deposit required upon arrival at Ovolo South Yarra?

    A security deposit of approximately 100 AUD is requested upon arrival by credit card and is refunded after the stay, usually within a few days.

  • What payment methods are accepted by the hotel?

    Major credit cards are accepted and cash payment may be possible, subject to presenting a credit card for guarantee.

  • Are there any local taxes to pay?

    Local taxes may apply according to Australian legislation, generally included in the displayed price; it is advisable to check the breakdown when booking.

  • Can a detailed invoice be obtained in the name of a company for a business stay?

    Contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does Ovolo South Yarra implement specific actions regarding sustainability or ecology?

    Contact the concierge to confirm the arrangements for the day.

  • Are the bathroom products and toiletries eco-friendly or refillable rather than single-use?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a towel and linen reuse programme to reduce water consumption?

    Contact the concierge to confirm the arrangements for the day.

The Concierge answers — Ovolo South Yarra

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Ovolo South Yarra and Melbourne Airport?

    The concierge can organise a private transfer or chauffeur-driven car to or from Melbourne Airport, depending on your flight schedule and the number of passengers. Contact the concierge to confirm the arrangements for the day.

  • How can I quickly reach the centre of Melbourne from Ovolo South Yarra?

    The concierge can book a taxi or rideshare and direct you to the nearest tram or train stop to reach the city centre or business districts.

  • Is it possible to park a rental car and get assistance with charging an electric vehicle?

    The concierge can provide information on nearby parking, preferential rates for guests, and charging options available in the area. Contact the concierge to confirm the arrangements for the day.

  • Can you book a chauffeur-driven car for business appointments in the city?

    The concierge can recommend and book limousine or high-end car services for your professional or private travel in Melbourne.

  • Can you arrange round-trip transport for a concert or match at Melbourne Cricket Ground?

    The concierge can organise round-trip transport to major stadiums and concert venues in Melbourne and advise on the best departure times.

Restaurant Reservations

  • Can you suggest and book a trendy restaurant near Ovolo South Yarra?

    The concierge can recommend and reserve tables at trendy restaurants on Chapel Street and in the city centre, according to your culinary preferences and budget.

  • Can you book a fine dining restaurant in Melbourne considering food allergies?

    The concierge can select suitable establishments and arrange the reservation while ensuring your dietary restrictions are communicated to the restaurant.

  • Is it possible to organise a romantic dinner with a beautiful view for a wedding anniversary?

    The concierge can arrange a romantic dinner on a terrace or in a restaurant with a city view, reserving the most suitable table for the occasion.

  • Can you assist in booking a large group dinner near the hotel?

    The concierge can secure a table in the hotel’s restaurants or nearby for a group, depending on the size and desired timing.

Spa Bookings

  • Can you book a massage or facial treatment at a nearby high-end spa?

    The concierge can recommend and book treatments at quality spas located in South Yarra or the city centre, depending on the type of treatment desired.

  • Can you organise a wellness half-day at a spa for two people?

    The concierge can arrange a wellness programme for a half-day or full day at a partner spa, including various treatments and access to facilities.

  • Are there any spas near the hotel offering treatments suitable for pregnant women?

    The concierge can find salons and spas that cater to pregnant women and make reservations at the most convenient times for you.

Excursions & Cultural Visits

  • Can you organise a day trip on the Great Ocean Road from the hotel?

    The concierge can book guided tours of the Great Ocean Road with transport, scenic stops, and an English-speaking or multilingual guide, subject to availability.

  • Can you help me plan a cultural day out in central Melbourne?

    The concierge can recommend visits to museums, galleries, and iconic neighbourhoods, and book guided tours on foot or by bus departing from Melbourne.

  • Is it possible to book a wine tour in the Yarra Valley from Ovolo South Yarra?

    The concierge can organise excursions to the Yarra Valley with wine tasting and round-trip transport from the hotel, according to your preferred wineries.

  • Can you recommend a guided tour of Melbourne's arty neighbourhoods and street art?

    The concierge can obtain tickets for street art tours, local markets, and other urban experiences, with or without a private guide.

Special Occasions

  • Can you prepare a special room decoration for a marriage proposal?

    The concierge can arrange a romantic room decoration with petals, LED candles, and a small gift, depending on the options available at the hotel.

  • Is it possible to order a birthday cake and champagne delivered to the room?

    The concierge can order a personalised cake, a bottle of champagne, and arrange for their setup in the room or at the restaurant at a specific time.

  • Can you organise a photographer for a couple's photoshoot at the hotel?

    The concierge can coordinate a private shoot with a local photographer in or around the hotel, depending on your desired style.

Shopping & Luxury Services

  • Can you advise me on luxury shopping near Chapel Street?

    The concierge can recommend the best luxury boutique addresses in South Yarra and Melbourne and organise a personalised shopping itinerary.

  • Is it possible to book a personal shopper during my stay in Melbourne?

    The concierge can arrange for a local personal shopper or stylist to accompany you to selected boutiques.

  • Can you arrange for the delivery of luxury gifts or flowers directly to my room?

    The concierge can direct you to room delivery services for luxury purchases, flowers, or gifts, depending on available partners.

Family Activities

  • What family activities do you recommend doing with children from Ovolo South Yarra?

    The concierge can suggest child-friendly activities such as zoos, aquariums, or interactive museums, and assist with advance ticket bookings.

  • Can you recommend parks or playgrounds suitable for young children near the hotel?

    The concierge can recommend nearby parks and playgrounds and explain how to get there easily on foot or by transport.

Personalized Experiences

  • Can you prepare a personalised itinerary for a first stay in Melbourne?

    The concierge can create a tailored itinerary combining gastronomy, culture, and shopping in Melbourne, based on your interests and the duration of your stay.

  • Can you organise a unique local culinary experience during my stay?

    The concierge can arrange original experiences such as cooking classes, private tastings, or guided tours on specific themes, according to your preferences.

  • Can you help me organise a surprise evening for a loved one in Melbourne?

    The concierge can assist you in organising a surprise evening, with activities, restaurant, and transport coordinated according to your budget.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits