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5★ · Zermatt

Mont Cervin Palace

Zermatt

4.74.7/5524 reviews · Google rating

Hotel 5-star in Zermatt, in the heart of Zermatt, featuring breakfast with Matterhorn views, lounge après-ski and a spa recovery ritual.

Where is Mont Cervin Palace located in Zermatt?

Mont Cervin Palace is set in central Zermatt, with convenient access to the village and routes towards the ski area.

The location also makes it easy to enjoy walks, shops and Matterhorn views during the stay.

What is Mont Cervin Palace known for?

The hotel is chiefly known for its Matterhorn views, refined atmosphere and attentive service.

The stay combines an Alpine spirit, modern comfort, wellbeing facilities and a choice of dining options.

What budget should you expect for a room at Mont Cervin Palace in Zermatt?

Rates vary with the season, room category and travel dates.

For an accurate budget, it is best to check your intended dates or contact the Concierge before booking.

A word from the Concierge

Mont Cervin Palace through the Concierge's eyes

Mont Cervin Palace, a five-star hotel, is located in Zermatt, Switzerland. This mountain resort, famous for its alpine landscapes, attracts skiing and hiking enthusiasts. The establishment offers stunning views of the Matterhorn, an iconic peak of the Alps. Its central location allows easy access to local attractions and ski slopes.

What sets Mont Cervin Palace apart is its refined atmosphere and attentive service. Travelers appreciate the blend of Swiss tradition and modern comfort. The hotel features high-end amenities, including wellness facilities and diverse dining options. Visitors often note the quality of the hospitality and attention to detail.

Before your visit, be aware that the hotel is suitable for both couples and families. Outdoor activities, such as skiing in winter and hiking in summer, are nearby. Zermatt is a popular destination, so booking in advance is advisable, especially during peak season. The atmosphere is friendly and relaxing, perfect for recharging.

_My tip from the Concierge: consider visiting on weekdays to avoid crowds and fully enjoy the alpine experience._

Why choose Mont Cervin Palace?

Mont Cervin Palace is an exceptional address in Zermatt, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast with the Matterhorn in view

    Beginning the day in Zermatt with a generous breakfast and the mountain on the horizon immediately sets the tone of the stay. This experience captures the spirit of Mont Cervin Palace: taking one’s time before exertion, watching the light move across the peaks, then setting off for the slopes or trails with the feeling of already having fully inhabited the place.

    IconiqueIncluded in your stay
  • Hushed après-ski in the lounge

    After several hours in the cold, returning to the calm of a grand-hotel lounge for tea, pastries or a drink is one of the most enduring pleasures of an Alpine stay. More than a pause, it is a transition: the moment when the mountain begins to settle before the spa or dinner.

    Signature maisonIncluded in your stay
  • Recovery ritual at the spa

    Designed for the return from skiing, hiking or travel, this wellbeing moment helps release tired muscles and restore a slower rhythm. Pool time, warmth, rest and optional treatments combine into an experience especially suited to Zermatt, where altitude and physical activity make recovery genuinely meaningful.

    Bien-êtreReservation required
  • A seamless ski day

    One of the great luxuries of staying in central Zermatt is the natural flow between the day’s moments: early departure, return to the hotel, recovery and dinner. This experience highlights what a great mountain hotel does best: simplifying logistics so that the pleasures of the ski area and the landscape can take centre stage.

    Reservation required
  • Zermatt on foot from the palace

    From the hotel, the village reveals itself at an easy, elegant pace: shopfronts, terraces, rooftop perspectives and recurring glimpses of the Matterhorn at the turn of a street. This unstructured walk is especially suited to first stays, as it allows guests to understand Zermatt’s emotional geography almost at once.

    Included in your stay
  • Alpine summer: hiking and a return to calm

    In summer, Mont Cervin Palace becomes an ideal base for alternating high-altitude walking with grand-hotel comfort. Setting out early on the trails, returning to the village at day’s end and extending the benefits of exertion in a hushed setting gives the stay a different rhythm, more contemplative yet equally intense.

    Saison d'étéReservation required

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 25 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Malheureusement, vous ne pouvez pas annuler cet hôtel gratuitement.

Pets

Pets are welcome (40 € fee).

Les grands chiens sont autorisés : CHF 40.00/jour

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.7 / 5 · 524 reviews

4/5marzena langsdale

Had a lovely stay at Mont Cervin Palace. The location in the heart of Zermatt is perfect for skiing, with easy access to lifts, ski bus, and taxis. The atmosphere is warm and elegant, the staff were professional and…

5/5Ben Lieber

We had a wonderful stay here on our honeymoon. Staff was very helpful and the property is great and centrally located. Ski lockers and shop in the hotel is super convenient. Walking distance to Sunnega or the bus stop…

5/5Lord Oo

⭐️⭐️⭐️⭐️⭐️ From the moment we arrived, we felt genuinely welcomed, but what truly made our stay unforgettable was Bruno. His warmth, kindness, and hospitality went far beyond what you would normally expect. He made us…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Mont Cervin Palace?

    Check-in is generally from 2pm or 3pm depending on the season, and check-out is requested by 12pm. Please contact the concierge to confirm the arrangements for the day.

  • Can I check in early?

    Early check-in is possible depending on occupancy; the room is made available as soon as it is ready, sometimes for an additional fee. Please contact the concierge to confirm the arrangements for the day.

  • Is the reception at Mont Cervin Palace open 24/7 for late arrivals?

    A 24-hour reception service is provided, allowing for late arrivals and night assistance throughout the stay.

  • Does the hotel offer luggage storage before check-in or after check-out?

    Luggage can be stored before check-in and after check-out, allowing you to enjoy Zermatt or the spa.

  • Is the Mont Cervin Palace open all year round or does it operate seasonally in Zermatt?

    For the season, the hotel generally opens from late November to late April and from mid-June to early October, following the rhythm of the Zermatt resort.

Location & Access

  • Where exactly is Mont Cervin Palace located in Zermatt and how far is it from the train station?

    The hotel is located at Bahnhofstrasse 31, in the heart of the pedestrian centre of Zermatt, approximately a 5-minute walk from the Zermatt train station.

  • How can I access Mont Cervin Palace by car knowing that Zermatt is a car-free resort?

    Zermatt is a car-free resort; access by car is possible up to Täsch, then shuttle, taxi or train to Zermatt, and transfer by electric vehicle or horse-drawn carriage to the hotel.

  • What is the distance between the hotel and the airport?

    The nearest international airport is Sion, followed by Geneva and Zurich; the road distance from Geneva is approximately 250 km with a train or car connection to Täsch.

  • Are airport transfers offered?

    Transfers to the airports of Geneva, Zurich or Sion can be arranged upon request by limousine or private car to Täsch, then connection to Zermatt.

  • Does the hotel have parking?

    Zermatt being pedestrian, the hotel does not have parking on site; covered parking and a Welcome Parking service are offered in Täsch, 5 km away, with a transfer to Zermatt.

Rooms & Amenities

  • What types of rooms and suites are offered at Mont Cervin Palace and do any have views of the Matterhorn?

    Rooms range from Alpine category to family Chalet suites, with some accommodations offering a balcony and direct views of the Matterhorn.

  • What amenities are found in the standard rooms of the hotel?

    Rooms generally feature a flat-screen TV, minibar, safe, private bathroom and Wi-Fi connection, with generous space for extended stays.

  • Does the hotel have family or connecting rooms for stays with children?

    Several connecting rooms and family suites are available, sometimes in a residence building connected by a tunnel, suitable for families with children.

  • Can you book a room with a balcony or terrace at Mont Cervin Palace?

    Certain categories of rooms have a balcony or terrace offering a view of the mountain or the village. Contact the concierge to confirm the arrangements for the day.

  • What do the rooms and common areas of the Mont Cervin Palace look like in the official photos?

    The official photos show traditional facades, a large lobby, alpine-style rooms, and a vast spa with an indoor/outdoor pool and mountain views.

Dining

  • What type of breakfast is offered?

    A rich buffet breakfast is served in the main restaurant, with hot and cold options; in some packages, it is included in the room rate.

  • How many restaurants and bars are available at Mont Cervin Palace and what style of cuisine?

    The hotel has several restaurants and bars, and allows a 'dine around' in various partner restaurants of the group in Zermatt, featuring Swiss, Mediterranean, French, and international cuisines.

  • Is there a dress code for dinner in the main restaurant at Mont Cervin Palace?

    An elegant dress code is requested for certain dinners, with jacket and tie recommended for gala evenings on Fridays in the main restaurant.

  • Do the hotel restaurants offer children's menus for families?

    Child-friendly options are generally offered in the hotel restaurants, with simple menus and appropriate portion sizes.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in the hotel, including in the rooms and some common areas, at no extra cost to guests.

  • What services are generally included in the room rate at Mont Cervin Palace?

    Some rates include the buffet breakfast, access to the spa, pools, and sometimes a local train shuttle service; services may vary by season.

  • What additional services are offered on-site (concierge, laundry, room service)?

    Concierge service, luggage service, laundry, and room service are offered to facilitate guests' stays.

  • Does the hotel offer a babysitting service or a kids club?

    A babysitting service or supervised kids club is available for an additional fee, allowing parents to enjoy the spa or skiing with peace of mind.

Spa & Wellness

  • Does the hotel have a swimming pool?

    The wellness area includes an indoor pool and an adjoining outdoor pool, as well as a separate children's pool with a slide.

  • What spa and wellness facilities are available at Mont Cervin Palace?

    The Nescens spa covers approximately 1700 m² with an indoor/outdoor pool, saunas, steam baths, jacuzzis, a fitness room, and treatment rooms for massages and beauty treatments.

  • Can treatments and massages be booked at the hotel spa?

    Massages, body and facial treatments, as well as personalised wellness programmes are offered at the spa, by reservation and at an additional cost.

  • What are the opening hours of the pools and spa at Mont Cervin Palace?

    The pools are accessible every day, generally from morning until evening, with hours displayed on site. Contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • How far is Mont Cervin Palace from the ski lifts?

    The hotel is just a few minutes' walk from the ski lifts leading to the Zermatt–Matterhorn ski area, with easy access to the slopes in winter.

  • Can the hotel help organise ski passes and equipment rental in Zermatt?

    The hotel can assist in organising equipment rental, ski passes, and lessons with local ski schools for all levels.

  • What leisure activities are available at Mont Cervin Palace and in the immediate surroundings?

    On site or nearby, there are a pool, fitness room, billiards, a playground, and outdoor activities such as hiking and mountain excursions.

  • Can the hotel organise excursions to Gornergrat or Klein Matterhorn?

    Excursions to Gornergrat or Klein Matterhorn can be organised, with ticket purchases and advice on schedules and weather conditions.

Family & Kids

  • Is Mont Cervin Palace suitable for a family stay with several children?

    Family rooms, suites, and multi-room apartments are offered, some in a residence building connected to the hotel, suitable for family stays.

  • Is there a babysitting or supervised childcare service at the hotel?

    A supervised childcare service is offered for an additional fee, as well as a play area and a small children's pool.

  • Does the hotel provide baby cots or extra beds for children?

    Baby cots and sometimes extra beds can be provided upon request in many room categories, subject to availability.

  • Are the hotel restaurants suitable for young children and do they offer meal options for them?

    A small children's menu or buffet is often available at the restaurant, featuring simple and suitable dishes, particularly during family high season.

Pets

  • Are pets allowed at Mont Cervin Palace?

    Pets are allowed at Mont Cervin Palace. Dogs and cats are admitted for a daily fee per animal, with bowls provided; access may be restricted in certain areas such as the pool or main restaurant.

  • Are there additional fees for pets at the hotel?

    An additional fee of approximately 40 CHF per animal per day is generally applied for dogs or cats, excluding assistance animals.

  • Are dogs allowed in the restaurants or pool at Mont Cervin Palace?

    Dogs are not permitted in the main restaurant or pool area, but may be accepted in certain designated bars or terraces.

Accessibility

  • Is Mont Cervin Palace suitable for people with reduced mobility?

    The establishment has elevators, accessible rooms, and adapted pathways, with some accessible parking spaces in Täsch.

  • Can a room specifically adapted for wheelchairs be booked?

    Accessible rooms with adapted bathrooms are available upon prior request, subject to availability on your stay dates.

  • Are the hotel’s common areas (restaurants, spa) wheelchair accessible?

    Elevators serve the main floors and common areas such as the restaurant, meeting rooms, and spa, facilitating internal movement.

Billing & Policies

  • What is the hotel’s cancellation policy?

    What is the hotel’s cancellation policy? Winter bookings are generally cancellable without charge up to 14 days before arrival, and in summer up to 48 hours before, depending on the rate booked.

  • What is the average price of a room at the Mont Cervin Palace in Zermatt?

    Room rates vary depending on the season, the chosen category, and events; standard rooms start at around 300–350 USD, with suites being significantly higher.

  • What are the payment and guarantee terms when booking?

    A credit card is generally required to guarantee the reservation, sometimes with a deposit or advance payment depending on the chosen rate conditions.

  • Are there any tourist taxes to pay?

    A municipal tourist tax is charged per night and per person, in addition to the room rate, according to the regulations of Zermatt.

Sustainability

  • What are the main actions taken by the Mont Cervin Palace in terms of sustainable development?

    The hotel promotes soft mobility with the use of electric vehicles and carriages, as well as its location in a car-free village, limiting local emissions.

  • Does the hotel encourage access by public transport and soft mobility?

    The establishment promotes travel by train to Zermatt and provides electric vehicle transfers for arrivals and departures from the station.

  • Does the Mont Cervin Palace have an environmental or social responsibility policy displayed?

    Initiatives to reduce energy consumption and responsibly manage resources are highlighted, partly due to the pedestrian-friendly environment and modern facilities.

The Concierge answers — Mont Cervin Palace

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from Geneva airport directly to the Mont Cervin Palace in Zermatt?

    The concierge can organise a private transfer by car or limousine between Geneva, Zurich or Sion airports and Täsch, followed by a taxi or train transfer to Zermatt and the hotel.

  • Can you help me book the best scenic train journey to Zermatt from Zurich?

    The concierge can book seats on the scenic train, indicate connections from Visp or Brig, and coordinate a welcome with an electric car or carriage upon arrival in Zermatt.

  • Can you arrange the transfer between the Täsch parking and the hotel in Zermatt?

    The concierge can organise a taxi or private minibus between Täsch and Zermatt, followed by a transfer in an electric vehicle or carriage to the entrance of the Mont Cervin Palace.

  • Can you arrange my return transfer from the hotel to the airport with luggage assistance?

    The concierge can book a return transfer to the airport with timings tailored to your flight and assistance with luggage from the room to the vehicle.

  • Can you advise and book the best train times for a day trip from Zermatt?

    The concierge can recommend train schedules for day trips in the region and manage the necessary bookings.

Restaurant Reservations

  • Can you book a gourmet dinner for me in Zermatt during my stay at the Mont Cervin Palace?

    The concierge can reserve your dinners at the hotel's restaurants as well as at partner gourmet establishments in Zermatt, taking your preferences into account.

  • Can you recommend and book a family-friendly restaurant near the Mont Cervin Palace?

    The concierge can suggest child-friendly restaurants nearby and make a reservation according to your desired time.

  • Can you arrange restaurant reservations in Zermatt considering my food allergies?

    The concierge can inform the restaurants of your dietary restrictions and select establishments offering suitable options.

  • Can you book a romantic table with a view for two during my stay?

    The concierge can secure a table for two with a view, either in the hotel's restaurants or in partner restaurants with a beautiful view of the Matterhorn.

Spa Bookings

  • Can you pre-book massages and spa treatments for my stay at the Mont Cervin Palace?

    The concierge can reserve slots for Spa Nescens treatments, massages or wellness rituals at times that best suit your skiing or hiking schedule.

  • Can you create a personalised spa and wellness programme for the duration of my stay?

    The concierge can organise a personalised wellness programme combining treatments, access to pools, and fitness sessions over several days.

  • Can you help me book a spa slot for a small group of friends?

    The concierge can provide information on spa timings, available treatments, and make reservations for multiple people simultaneously.

Excursions & Cultural Visits

  • Can you arrange tickets and schedules to go up to Gornergrat or Klein Matterhorn?

    The concierge can book tickets for Gornergrat, Klein Matterhorn, or other excursions, with advice on weather and the best times to visit.

  • Can you organise a private guided hike around Zermatt with a local guide?

    The concierge can recommend certified mountain guides and manage bookings for private hikes around Zermatt.

  • Can you organise a cultural tour of the village of Zermatt and its museums?

    The concierge can suggest tours of Zermatt's museums, the village, and iconic sites, with or without a private French or English-speaking guide.

Special Occasions

  • Can you prepare a romantic room decoration for a wedding anniversary?

    The concierge can arrange a romantic welcome with flowers, champagne, chocolates, and room decoration before your arrival.

  • Can you help me organise a surprise birthday party within the hotel?

    The concierge can organise a personalised cake, a special table at the restaurant, and possibly music to celebrate the occasion.

  • Can you organise a professional photo shoot in Zermatt during our stay?

    The concierge can coordinate a private photo shoot with a local photographer, either indoors at the hotel or outdoors with a view of the Matterhorn.

Shopping & Luxury Services

  • Can you advise me on luxury shopping and ski equipment near the hotel?

    The concierge can indicate luxury boutiques and high-end sports shops on Bahnhofstrasse and offer personalised shopping assistance.

  • Can you arrange for premium ski and boot rentals delivered to the Mont Cervin Palace?

    The concierge can organise a high-end ski equipment rental service with delivery and fitting directly at the hotel.

  • Can you direct me to prestigious jewellery and watch shops in Zermatt?

    The concierge can recommend reputable Swiss jewellery and watch shops in Zermatt and plan a customised route.

Family Activities

  • Can you suggest activities suitable for a family with young children in Zermatt?

    The concierge can recommend family-friendly activities suitable for the children's ages, such as ice skating, tobogganing, or short hikes, and assist with reservations.

  • Can you help me book ski lessons for my children during the holidays?

    The concierge can provide information on partner ski schools in Zermatt and enrol your children in individual or group lessons.

Personalized Experiences

  • Can you create a customised day in Zermatt with skiing, a mountain restaurant, and a spa?

    The concierge can design a customised day combining skiing, a spa, lunch at altitude, and a gourmet dinner according to your preferences.

  • Can you organise a private carriage ride in the village of Zermatt departing from the hotel?

    The concierge can arrange a carriage ride or a private electric vehicle tour in Zermatt, with a scenic route around the village.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits