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5★ · Hong Kong · Nouveaux Territoires

Hyatt Regency Sha Tin

18 Chak Cheung Street, New Territories, Sha Tin, Hong Kong, Hong Kong

4.24.2/53,980 reviews · Google rating
  • Set in Hong Kong’s New Territories
  • River and mountain views
  • Opened in 2009
  • Bright communal spaces

Hotel 5-star in Hong Kong, in the heart of the New Territories, featuring river views, a contemporary atmosphere and attentive service.

Where is Hyatt Regency Sha Tin in Hong Kong?

The hotel is in Sha Tin, in Hong Kong’s New Territories.

It offers a calmer setting, with views over the river and the surrounding mountains.

How do you get to Hyatt Regency Sha Tin from the airport?

You can reach the hotel by taxi or public transport, depending on your arrival time and luggage.

For the simplest option, the Concierge can guide you towards the most suitable route for your dates.

What attractions are near Hyatt Regency Sha Tin?

Nearby, you will find the Art Museum of The Chinese University of Hong Kong, well suited to a calm cultural visit.

Sir Run Run Shaw Hall and the Pavilion of Harmony are also easy options for a short walk out.

A word from the Concierge

Hyatt Regency Sha Tin through the Concierge's eyes

Hyatt Regency Sha Tin is located in the New Territories of Hong Kong. This 5★ hotel offers stunning views of the river and surrounding mountains. It is part of the Park Hyatt property, known for its attentive service and refined atmosphere. Opened in 2009, it blends seamlessly into its natural surroundings while providing modern comfort. What sets this hotel apart is its contemporary atmosphere and focus on guest well-being. The common areas are bright, and the facilities are designed to meet the needs of both business and leisure travelers. Guests appreciate the attentive service and quality amenities, enhancing the overall experience. Before you go, know that the hotel is suitable for both couples and families. Its location allows easy access to local attractions while providing a peaceful setting. The best time to visit Hong Kong is from September to November when the weather is pleasant. _My tip from the Concierge:_ consider booking your activities in advance to fully enjoy your stay and avoid long lines.

Why choose Hyatt Regency Sha Tin?

Hyatt Regency Sha Tin is an exceptional address in Hong Kong (Nouveaux Territoires), chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Set in Hong Kong’s New Territories
  • River and mountain views
  • Opened in 2009
  • Bright communal spaces
  • Wellbeing-focused approach

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Wellness

1
  • Fitness centre

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Family & pets

1
  • Family-friendly

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

5 on-site dining venues.

  • Chinese restaurant

    Restaurant

    Highlights

    • Cantonese and Northern Chinese
    • home to four show kitchens serving authentic Cantonese and Northern Chinese delicacies
    Practical information

    The concierge’s wordIf you like seeing the kitchen in action, book here for its four show kitchens and a lovely journey through Cantonese and Northern Chinese flavors.

  • café

    Restaurant

    Highlights

    • international
    • serves food from around the world all day
    Practical information

    The concierge’s wordFor an easy, flexible option, head to café: an international spot serving flavors from around the world all day.

  • Patisserie

    Chef: Kelvin Lai
    Chef: Kelvin Lai

    Highlights

    • Mango Cream Roll
    Practical information

    The concierge’s wordAt Hyatt Regency Sha Tin’s Patisserie, go for Kelvin Lai’s Mango Cream Roll: a sweet treat well worth the stop.

  • bar by the pool

    Bar

    Highlights

    • refreshments by the pool
    Practical information

    The concierge’s wordFor an easy, pleasant break, head to bar by the pool: a few refreshments by the pool always hit the spot.

  • elegant and contemporary bar

    Bar

    Highlights

    • in an after-dining, elegant and contemporary setting
    Practical information

    The concierge’s wordAfter dinner, slip into the elegant and contemporary bar to extend the evening in an elegant, contemporary setting.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary Wi-Fi in all rooms.

Location & access

Address: 18 Chak Cheung Street, New Territories, Sha Tin, Hong Kong

View on the map

Official website

Google listing

Guest reviews

4.2 / 5 · 3,980 reviews

4/5Cj

I stayed at this Hyatt property for 3 nights about a week ago and overall had a pretty pleasant stay. The facilities are good and the hotel feels comfortable for a short visit. That said, cleanliness is something that…

5/5Chih Chu

I stayed here for two nights last May while attending a relative’s wedding. The hotel is beautiful, and the staff were warm and attentive. It made my visit truly enjoyable and left me with a wonderful impression of…

5/5Eugene Tan

i gave location 5* as it is just beside the university MTR. however, if you are into the shopping side to HK, this might not be your first choice of stay. definitely love the calm and peacefulness of the location, away…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 12 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Art Museum, The Chinese University of Hong KongMuseum

    945 m · 11 min walk

    Museum 945 meters away, showcasing collections of Chinese art and other cultural exhibitions.

    Practical information

    The concierge’s wordIdeal for a cultural break, this museum suits a calm visit around Chinese art collections and other cultural exhibitions.

  • Sir Run Run Shaw HallPerforming arts

    1.0 km · 12 min walk

    Performance hall located 1,036 meters away, used for university and cultural events.

    Practical information

    The concierge’s wordFor a cultural break, check the program at Sir Run Run Shaw Hall, a performance venue tied to Hong Kong’s university life.

  • Pavilion of HarmonyHistoric landmark

    1.1 km · 13 min walk

    Historical landmark located 1.1 km away, showcasing an example of traditional architecture.

    Practical information

    The concierge’s wordFor a calm break between appointments, the Pavilion of Harmony offers a lovely glimpse of Hong Kong’s traditional architecture.

  • Tsung Tsai YuenTourist attraction

    3.5 km · 6 min by car

    Tourist attraction located 3,484 meters away, providing a cultural and historical experience.

    Practical information

    The concierge’s wordFor a cultural and historical break in Hong Kong, Tsung Tsai Yuen is well suited to a daytime visit, whether solo or as a pair.

  • St Benedict ChurchChurch

    3.8 km · 6 min by car

    Religious building located 3,750 meters away, providing insight into local religious architecture.

    Practical information

    The concierge’s wordFor a peaceful break, head to St Benedict Church: a lovely glimpse of local religious architecture, ideal between two busier moments of the day.

  • Wu Kai Sha BeachTourist attraction

    3.8 km · 7 min by car

    Wu Kai Sha Beach, a scenic spot offering panoramic views of the sea and a natural setting conducive to relaxation.

    Practical information

    The concierge’s wordFor a calm seaside break, head to Wu Kai Sha Beach later in the day; the natural setting is ideal for unwinding.

  • Snoopy's WorldTourist attraction

    4.0 km · 7 min by car

    Snoopy's World, a tourist attraction located 4,000 meters away, offers a family-friendly experience centered around the world of Snoopy.

    Practical information

    The concierge’s wordIf you're traveling with family, Snoopy's World offers a playful break in Snoopy's world, ideal for mixing things up between two highlights in Hong Kong.

  • Hong Kong Heritage MuseumTourist attraction

    4.7 km · 8 min by car

    History museum 4.7 kilometers away, showcasing the cultural heritage of Hong Kong.

    Practical information

    The concierge’s wordIf you're in the mood for a cultural break, this history museum sheds light on Hong Kong’s heritage and is ideal for an early-afternoon visit.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Penfold ParkPark

    1.6 km · 19 min walk

    Penfold Park, an urban park providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break between appointments, Penfold Park offers a simple, calming setting to catch your breath in the city.

  • Ma On Shan Recreation GroundPark

    1.9 km · 3 min by car

    Park featuring green spaces and facilities for various recreational activities.

    Practical information

    The concierge’s wordFor a green break, Ma On Shan Recreation Ground works well for an active pause or a quiet moment between plans.

  • Ma On Shan ParkPark

    2.7 km · 5 min by car

    Park in Ma On Shan, providing green spaces for walking and relaxation.

    Practical information

    The concierge’s wordFor a quiet breather, head to Ma On Shan Park for a gentle walk and a green pause between plans.

  • Siu Lek Yuen Road PlaygroundPark

    2.7 km · 5 min by car

    Playground, providing a recreational space for children and families.

    Practical information

    The concierge’s wordHandy for a family break, this playground gives children a relaxed moment between the day’s busier plans.

  • Wu Kai Sha Pebbles BeachPark

    2.9 km · 5 min by car

    Wu Kai Sha beach, a coastal park providing a natural space to relax and enjoy the sea.

    Practical information

    The concierge’s wordFor a calm seaside break, head to Wu Kai Sha Pebbles Beach when you’re craving fresh air and a relaxing moment.

  • Yuen Wo PlaygroundPark

    3.3 km · 6 min by car

    Yuen Wo Playground, a park featuring green spaces and recreational facilities.

    Practical information

    The concierge’s wordFor a green break between appointments, Yuen Wo Playground offers a simple setting with green spaces and leisure facilities.

Around the hotel

Our full Hong Kong guide

A luxury travel guide to Hong Kong, from Central and its palaces to Victoria Harbour and The Peak: skyline, shopping, Cantonese cuisine, and the Southern Islands.

Read the Hong Kong guide

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Hyatt Regency Hong Kong, Sha Tin?

    Check-in generally starts in the afternoon and check-out is in the morning, according to the policies of Hyatt Regency Hong Kong, Sha Tin. Contact the concierge to confirm the details for the day.

  • Can I check in early?

    Early check-in is sometimes possible depending on room availability upon arrival. Contact the concierge to confirm the details for the day.

  • Can the hotel store my luggage before check-in or after check-out?

    Luggage can generally be stored before arrival or after departure to allow you to enjoy the day in Hong Kong. Contact the concierge to confirm the details for the day.

  • Does Hyatt Regency Sha Tin offer a 24-hour reception service for late arrivals?

    The hotel has a reception open continuously for late check-in and assistance for guests arriving at night or early in the morning. Contact the concierge to confirm the details for the day.

Location & Access

  • Where is Hyatt Regency Hong Kong, Sha Tin located?

    Hyatt Regency Hong Kong, Sha Tin is located at 18 Chak Cheung Street, Sha Tin, New Territories, facing Tolo Harbour and near the Chinese University of Hong Kong.

  • Is Hyatt Regency Sha Tin close to an MTR station?

    The hotel is in close proximity to the University station on the East Rail line of the MTR, accessible on foot in a few minutes.

  • What is the Sha Tin district in Hong Kong and what can be found around the hotel?

    Sha Tin is a district in the New Territories of Hong Kong, known for its shopping centres, green spaces, Tolo Harbour, and proximity to the Chinese University of Hong Kong.

  • How to get to Hyatt Regency Hong Kong, Sha Tin from the airport by taxi or car?

    The journey from Hong Kong International Airport to Hyatt Regency Sha Tin takes about 40 to 50 minutes by taxi or car, depending on traffic. Contact the concierge to confirm the details for the day.

  • What is the distance between the hotel and the airport?

    The distance between the hotel and Hong Kong International Airport is approximately 30 to 35 kilometres by road, depending on the chosen route. Contact the concierge to confirm the details for the day.

Rooms & Amenities

  • What types of rooms and suites are offered at Hyatt Regency Hong Kong, Sha Tin?

    The hotel offers modern rooms and suites with views of Tolo Harbour or the mountains, equipped with a private bathroom, desk, and seating area depending on the chosen category.

  • What amenities are found in the rooms at Hyatt Regency Sha Tin?

    The rooms are equipped with a flat-screen TV, adjustable air conditioning, a safe, a minibar, and a hospitality tray with tea and coffee.

  • Does the hotel offer rooms suitable for guests with reduced mobility?

    Accessible rooms with features suitable for guests with reduced mobility are available, with compliant door widths and specific facilities.

  • Is Wi-Fi available in the hotel?

    Is Wi-Fi available in the hotel? Wi-Fi is free in the rooms and common areas of Hyatt Regency Hong Kong, Sha Tin.

  • What in-room services are included during the stay (water, housekeeping, toiletries)?

    Hyatt Regency Hong Kong, Sha Tin generally offers bottled water, toiletries, and daily housekeeping service in the rooms.

Included Services

  • Does the hotel have parking?

    Does the hotel have parking? A private parking facility is available on-site, with hourly, daily parking, and facilities for disabled guests.

  • Is the Wi-Fi at Hyatt Regency Sha Tin paid or included in the stay?

    Wi-Fi is free for hotel guests in the rooms and public areas, with no additional charges indicated.

  • Does the hotel offer a shuttle or transport service for guests?

    Hyatt Regency Hong Kong, Sha Tin offers a shuttle service and can arrange car and bicycle rentals for guests.

  • Is there a laundry and dry cleaning service at Hyatt Regency Sha Tin?

    A laundry and dry cleaning service is available for guests, charged according to the quantity and type of clothing.

  • Are airport transfers offered?

    Airport transfers are sometimes offered in the form of a shuttle or can be arranged by the hotel, subject to availability. Please contact the concierge to confirm the arrangements for the day.

Dining

  • What type of breakfast is offered?

    What type of breakfast is offered? An international buffet breakfast is served in the main restaurant, featuring both Western and Asian dishes.

  • Does the Hyatt Regency Hong Kong, Sha Tin have an on-site buffet restaurant?

    The main restaurant offers a buffet with international cuisine, as well as lunch and dinner buffet and à la carte options according to the hours.

  • How many restaurants and bars are available in the Hyatt Regency Sha Tin hotel?

    Several restaurants and lounges are available in the hotel, featuring international cuisine, a bar, and snack options throughout the day.

  • Does the hotel offer room service?

    Room service is generally offered to order meals and drinks in the room during certain time slots. Please contact the concierge to confirm the day's arrangements.

Spa & Wellness

  • Does the hotel have a swimming pool?

    Does the hotel have a swimming pool? An outdoor pool is available at Hyatt Regency Hong Kong, Sha Tin, typically open seasonally.

  • Is there a spa or massage services at the Hyatt Regency Hong Kong, Sha Tin?

    A spa with massages and wellness treatments is available in the hotel, offering various treatments and relaxation services.

  • Does the Hyatt Regency Sha Tin offer a gym for guests?

    The hotel features a modern fitness centre with cardio and weight training equipment, accessible to guests.

  • What other wellness facilities are available in addition to the pool and spa?

    Wellness facilities, such as a sauna or hot tub, may be offered in addition to the spa and pool. Please contact the concierge to confirm the day's arrangements.

Activities & Leisure

  • What leisure activities are available on-site at the Hyatt Regency Hong Kong, Sha Tin?

    The hotel offers an outdoor pool and a fitness centre, as well as bike rental services to explore the surroundings.

  • What major attractions are located near the Hyatt Regency Hong Kong, Sha Tin?

    Several attractions are located nearby, including The Chinese University of Hong Kong, the promenades along Tolo Harbour, and the shopping centres in Sha Tin.

  • Can outdoor activities or hiking be done around Sha Tin and the hotel?

    Hiking trails and green spaces are accessible in the New Territories near Sha Tin, suitable for walking and outdoor activities.

  • Is the Hyatt Regency Hong Kong, Sha Tin considered a luxury hotel?

    Hyatt Regency Hong Kong, Sha Tin is a large upscale hotel with full services, regarded as a high-end address in Hong Kong.

Family & Kids

  • Is the Hyatt Regency Sha Tin suitable for a family stay with children?

    The hotel is described as a five-star family resort, suitable for stays with children due to its facilities and common areas.

  • What services or activities are available for children at the hotel?

    Services for children, such as dedicated activities or play areas, may be offered depending on the season and occupancy. Please contact the concierge to confirm the day's arrangements.

  • Does the hotel offer family or connecting rooms for stays with children?

    Connecting rooms or more spacious suites are available for families, allowing for comfortable accommodation of multiple guests.

Pets

  • Are pets allowed at Hyatt Regency Sha Tin?

    Pets are generally not accepted at Hyatt Regency Sha Tin, with the exception of permitted assistance animals.

  • Are guide dogs or assistance animals allowed in the hotel?

    Assistance animals are expressly welcome, and the hotel indicates provisions to accommodate them in necessary areas.

  • Does the hotel provide a care or walking service for assistance animals?

    No specific pet care service is mentioned in the hotel's offerings for guests travelling with assistance animals.

Accessibility

  • Does the parking at Hyatt Regency Hong Kong, Sha Tin offer accessible spaces for disabled persons?

    The hotel has accessible parking spaces, including spots suitable for vans for persons with reduced mobility.

  • What facilities are provided in the rooms for guests with reduced mobility?

    Rooms with mobility features, specific door widths, and adapted amenities are available for guests with reduced mobility.

  • What assistance services are offered to visually impaired persons or those with reading difficulties?

    Staff can read printed information and provide verbal directions to visually impaired or non-reading guests to facilitate movement within the hotel.

  • Are the hotel's common areas wheelchair accessible?

    Access to common areas, such as the main entrance and certain facilities, is provided for wheelchairs according to the hotel's accessibility standards.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate type and booking channel, with specific deadlines before arrival to avoid charges. Contact the concierge to confirm the terms of the day.

  • What payment methods are accepted at Hyatt Regency Hong Kong, Sha Tin?

    Payment can generally be made by international credit cards and sometimes in cash, depending on the hotel's conditions and the chosen rate.

  • Are there any occupancy taxes to pay?

    Local taxes and service charges may be added to the room rate, in accordance with Hong Kong regulations. Contact the concierge to confirm the terms of the day.

  • How do room prices at Hyatt Regency Sha Tin vary by season?

    Rates vary according to the season, events in Hong Kong, and occupancy, with special offers sometimes available through booking channels.

  • Is a security deposit required upon arrival at Hyatt Regency Hong Kong, Sha Tin?

    Detailed information on the security deposit policy and any additional fees is available in the hotel's policies. Contact the concierge to confirm the terms of the day.

Sustainability

  • Is parking at Hyatt Regency Sha Tin available for long stays or only by the hour?

    The hotel's parking offers hourly and daily parking options, with possible rates for guests and visitors to the restaurants.

  • Does Hyatt Regency Hong Kong, Sha Tin have electric vehicle charging stations?

    The hotel's parking offers charging stations for electric vehicles, allowing guests to recharge their cars while parked.

  • What facilities for disabled persons are provided in the hotel's infrastructure?

    The hotel has facilities for disabled persons, including accessible parking spaces and rooms, contributing to an inclusive approach to services.

  • Does the hotel follow a sustainability policy or specific environmental initiatives?

    Hyatt Regency Hong Kong, Sha Tin may implement certain environmental practices, but specific details are not publicly communicated. Contact the concierge to confirm the terms of the day.

The Concierge answers — Hyatt Regency Sha Tin

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport to the Hyatt Regency Sha Tin?

    The concierge can organise a private transfer by car or limousine between Hong Kong International Airport and the hotel, with pick-up at the arrivals exit.

  • How can I easily reach the Hyatt Regency Hong Kong, Sha Tin by public transport from the airport and the city centre?

    The concierge can explain the most convenient MTR routes, A-rail bus, and taxi options between the airport, Kowloon, Hong Kong Island, and the hotel, depending on the time and budget.

  • Is it possible to book a minibus or van for a group transfer from Hyatt Regency Sha Tin?

    The concierge can book a minibus or van with a driver for groups and families with significant luggage between the hotel and various districts of Hong Kong.

  • Can you provide information about the Hyatt Regency Sha Tin shuttles to the MTR stations and shopping centres?

    It is recommended to contact the concierge for updated schedules of the free or paid shuttles offered between the hotel and the main MTR hubs.

  • Can you book a taxi early in the morning to take me to the airport from Hyatt Regency Sha Tin?

    The concierge can order a taxi at the desired time, provide a cost estimate, and give the driver the exact address of the hotel in Chinese.

Restaurant Reservations

  • Can you recommend and book fine dining restaurants in Hong Kong during my stay at the Hyatt Regency Sha Tin?

    Reservations are made through the concierge, who can suggest the most suitable restaurants based on your tastes, both on-site and in central Hong Kong.

  • Is it necessary to book the buffet at the Hyatt Regency Hong Kong, Sha Tin in advance, and can you do it for me?

    The concierge can arrange tables for the hotel restaurant's buffet during the busiest times, including weekend brunches and themed dinners.

  • Can you book a renowned dim sum restaurant near Sha Tin or easily accessible from the hotel?

    The concierge can select dim sum and Cantonese cuisine addresses close to Sha Tin or accessible by MTR, and then handle the reservations.

Spa Bookings

  • Can you book a massage or treatment at the spa of the Hyatt Regency Hong Kong, Sha Tin?

    Reservations are made through the concierge, who can suggest time slots, types of massages, and spa treatments at the hotel based on your schedule.

  • Is it possible to plan a complete wellness programme at the spa during my stay?

    The concierge can organise a half-day wellness experience with access to the pool, sauna, and several treatments, depending on the spa's availability.

Excursions & Cultural Visits

  • Can you organise a guided tour of Hong Kong departing from the Hyatt Regency Sha Tin?

    The concierge can offer guided tours of Hong Kong Island, Kowloon, and the New Territories, departing from the hotel.

  • What nature excursions or hikes can you organise around Sha Tin and Tolo Harbour?

    It is recommended to ask the concierge for suggestions on excursions to the national park trails and the waterfront of Tolo Harbour near the hotel.

  • Can you book a cultural tour with a guide from the hotel to the main sites of Hong Kong?

    The concierge can organise visits to the iconic temples, museums, and markets of Hong Kong, with a French or English-speaking guide depending on availability.

Special Occasions

  • Can you organise a romantic surprise in the room at the Hyatt Regency Sha Tin for a wedding anniversary?

    The concierge can prepare romantic decorations, champagne, and flowers in the room for a wedding anniversary or a marriage proposal.

  • Can you help me organise a birthday party at the restaurant or in a room at the hotel?

    It is recommended to contact the concierge to coordinate the cake, candles, decorations, and table reservation to celebrate a birthday on-site.

  • Is it possible to organise a private reception or cocktail at the Hyatt Regency Hong Kong, Sha Tin?

    The concierge can assist in preparing a small private event with catering, a room, and audiovisual equipment depending on the number of guests.

Shopping & Luxury Services

  • Can you recommend a shopping itinerary from Hyatt Regency Sha Tin to the iconic shopping centres?

    The concierge can recommend the best shopping centres in Sha Tin and Hong Kong, and organise a shopping itinerary for a day.

  • Can you organise a personal shopper or luxury shopping assistance in Hong Kong?

    It is possible to ask the concierge to check the availability of personal stylist or shopping assistant services in certain luxury malls.

  • Can you tell me where to buy electronic products or typical souvenirs near Sha Tin?

    The concierge can help find specialised shops for electronic products, local fashion, or souvenirs and indicate the best times to visit.

Family Activities

  • What family activities can you recommend near the Hyatt Regency Hong Kong, Sha Tin?

    The concierge can suggest child-friendly activities, such as parks, interactive museums, and easy walks around Sha Tin.

  • Can you provide me with the services and schedule for children's activities at the hotel?

    It is recommended to contact the concierge to find out the hours of the hotel's family facilities such as the pool, playground, or kids' club if available.

Personalized Experiences

  • Can you create a personalised itinerary for two days in Hong Kong starting from Hyatt Regency Sha Tin?

    The concierge can organise a tailored itinerary combining sightseeing, shopping, dining, and transportation based on your interests.

  • Can you arrange a professional photo shoot in Hong Kong during my stay?

    It is possible to request the concierge to book a photographer for a shoot at the most beautiful viewpoints around the hotel and in the city.

  • Can you check what concerts or shows are taking place in Hong Kong during my stay and book the tickets?

    The concierge can search for events, concerts, or shows during your dates and book tickets and transfers from the hotel.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits