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5★ · Madrid

Heritage Madrid Hotel

Calle de Diego de León, 43, Salamanca, 28006 Madrid, Espagne, Madrid

4.64.6/5413 reviews · Google rating
  • In the heart of Madrid
  • Close to the city's main sights
  • Member of Relais & Châteaux
  • Elegant design with a traditional feel

Hotel 5-star in Madrid, 1.4 km from Las Ventas, featuring 24-hour concierge, bar and a tailor-made Madrid itinerary with the concierge.

Where is Heritage Madrid Hotel located?

Heritage Madrid Hotel is set in the heart of Madrid, with straightforward access to major avenues, museums and central neighbourhoods.

It suits cultural, romantic and business stays, with a 24-hour concierge and front desk for practical arrangements.

How many stars does Heritage Madrid Hotel have?

Heritage Madrid Hotel is a five-star hotel in Madrid.

The stay combines personalised service with practical features such as concierge assistance, laundry and turndown service.

Does Heritage Madrid Hotel have a restaurant?

Yes. The hotel offers dining options including a restaurant, bar and breakfast service.

Haroma focuses on haute cuisine. Picalagartos offers tapas, drinks and a rooftop terrace overlooking the city.

A word from the Concierge

Heritage Madrid Hotel through the Concierge's eyes

Located in the heart of Madrid, the Heritage Madrid Hotel is a 5★ hotel that embodies Spanish charm. This venue is close to the city's main attractions, providing easy access to local culture. The establishment, a member of Relais & Châteaux, stands out for its warm atmosphere and personalized service, ideal for travelers seeking authenticity.

The hotel features elegant design and a refined atmosphere. Travelers appreciate the blend of modern comfort and traditional style. The attentive staff ensures that every stay is memorable, creating a unique experience for guests. The common areas are inviting, encouraging interactions among visitors.

Before you go, note that the Heritage Madrid Hotel caters to both couples seeking a romantic getaway and business travelers. The proximity to public transport makes exploring the city easy. The best seasons to visit are spring and autumn when the weather is pleasant.

_My tip from the Concierge: consider booking in advance to enjoy the best deals and secure your stay at this popular hotel._

Why choose Heritage Madrid Hotel?

Heritage Madrid Hotel is an exceptional address in Madrid, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In the heart of Madrid
  • Close to the city's main sights
  • Member of Relais & Châteaux
  • Elegant design with a traditional feel
  • Personalised service

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • A quiet breakfast before Madrid

    Before setting out for Madrid’s museums, avenues and appointments, taking time over breakfast in the hotel’s hushed setting changes the rhythm of the day. This experience focuses on serenity, attentive service and the comfort of an unhurried start, especially valuable during a cultural weekend or a business stay.

    Art de vivreIncluded in your stay
  • Tailor-made Madrid itinerary with the concierge

    With the 24-hour concierge, guests can shape a programme suited to their own tempo: major museums, neighbourhood walks, shopping, culinary pauses or practical transport arrangements. The aim is not to multiply stops, but to create a coherent, fluid day that reflects personal interests.

    Service signatureReservation required
  • Romantic escape in the heart of Madrid

    The hotel naturally lends itself to a stay for two, thanks to its elegant atmosphere, traditional spirit and central location. The experience is about enjoying Madrid at a chosen pace: a cultural morning, a return to the hotel for a pause, an evening out in the city, then back to an intimate setting where turndown service and attentive staff extend the sense of escape.

    CouplesReservation required
  • Madrid without constraints, from arrival to departure

    For travellers who want to make the most of every hour in the city, the 24-hour front desk, luggage storage and continuous assistance allow Madrid to be enjoyed without concern for logistics. Late arrival, a final walk before departure or a last-minute change of plan: the hotel supports these transitions with notable flexibility.

    Confort urbainIncluded in your stay
  • Business stay in a characterful setting

    Heritage Madrid Hotel also suits business travellers seeking something other than a standardised address. Its central location, quality of service, laundry, wake-up calls on request and more residential than impersonal atmosphere create a setting that is efficient without ever feeling cold. A way of working in Madrid while retaining the pleasure of a true place to stay.

    BusinessReservation required
  • Madrid in step with the seasons

    In spring or autumn, when the city is especially pleasant to explore, the hotel becomes an ideal base for alternating visits, walks and moments of rest. This experience highlights a more balanced way of staying in the capital: heading out early, returning to recharge, then going out again in the evening with the feeling of inhabiting Madrid rather than merely consuming it.

    Saisons idéalesIncluded in your stay

Restaurants & bars

2 on-site dining venues, including 2 Michelin stars.

  • Haroma Restaurant

    2 Michelin stars

    Restaurant

    Chef: Mario Sandoval
    Chef: Mario Sandoval

    Highlights

    • haute cuisine
    • a sophisticated, exquisite and current menu that brings its diners closer to the pleasure of haute cuisine.
    Practical information

    The concierge’s wordAt Haroma, let Mario Sandoval guide you: a two-Michelin-star table where haute cuisine unfolds with a distinctly contemporary elegance.

  • Picalagartos

    Restaurant

    Chef: Javier Muñoz-Calero
    Chef: Javier Muñoz-Calero

    Highlights

    • Mediterranean
    • the rooftop terrace serves tapas and drinks with an impressive view of the city
    Practical information

    The concierge’s wordAt Picalagartos, head straight to the rooftop terrace: tapas, a drink in hand, and striking city views in Javier Muñoz-Calero’s Mediterranean spirit.

In the press

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Cancellation and prepayment policies vary according to accommodation type.

Pets

Pets are welcome at no extra charge.

Pets are allowed. Charges may apply.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Calle de Diego de León, 43, Salamanca, 28006 Madrid, Espagne

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 413 reviews

5/5Dima

Stayed at Heritage Hotels during my time in Madrid and honestly couldn't have picked a better spot. The location is a huge advantage, unlike the packed center where getting an Uber is a nightmare with all the…

5/5Robert Cox

This is a 5 star hotel. It’s so rare to find hospitality like this anymore, the whole team and staff are phenomenal and professional and the manager Julian even helped me book another hotel on my vacation. I will be…

5/5H. H.

I didn’t quite know what kind of hotel I was looking for on my quick trip to Madrid, but I ended up finding heaven - and then some - at this absolute gem of a property. The neighborhood alone won me over, with plenty…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 15 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Musée national des sciences naturelles d'EspagneMuseum

    1.2 km · 14 min walk

    Museum 1.2 km away, featuring exhibitions on natural sciences and biodiversity.

    Practical information

    The concierge’s wordFor a curious break in Madrid, this museum is ideal if you feel like exploring natural sciences and biodiversity at a relaxed pace.

  • Les Arènes de las VentasMonument

    1.4 km · 16 min walk

    Las Ventas Bullring, an iconic monument in Madrid, is a venue dedicated to bullfighting.

    Practical information

    The concierge’s wordIf you're curious about Madrid's culture, Las Ventas Bullring offers a moment centered on bullfighting in an emblematic monument.

  • Museo Arqueológico NacionalMuseum

    1.5 km · 18 min walk

    Museum a fifteen-minute walk away, showcasing archaeological collections from Spain and other civilizations.

    Practical information

    The concierge’s wordA 15-minute walk away, this museum makes a lovely break if you feel like exploring Spanish archaeology and other civilizations.

  • Puerta de AlcaláMonument

    1.9 km · 3 min by car

    Monument 1851 meters away, known for its iconic architecture and historical significance.

    Practical information

    The concierge’s wordFor a cultural break in Madrid, head to Puerta de Alcalá if you enjoy monuments with emblematic architecture and historical significance.

  • Fontaine de CybèleHistoric landmark

    2.1 km · 4 min by car

    Historic landmark located 2.1 km away, known for its architecture and cultural significance.

    Practical information

    The concierge’s wordFor a cultural break in Madrid, head to the Cybele Fountain if you're in the mood for architecture and a site with real historical significance.

  • Tour BernabéuTourist attraction

    2.1 km · 4 min by car

    Tourist attraction 2.1 km away, known for being the home stadium of Real Madrid.

    Practical information

    The concierge’s wordIf you follow football, Tour Bernabéu offers a very Madrid-style break around Real Madrid’s stadium.

  • Círculo de Bellas ArtesArt gallery

    2.4 km · 4 min by car

    Cultural center 2.3 km away, featuring a variety of art exhibitions and cultural events.

    Practical information

    The concierge’s wordFor a cultural break in Madrid, head to Círculo de Bellas Artes if you feel like alternating art exhibitions and cultural events.

  • Palais de cristalMuseum

    2.4 km · 4 min by car

    Museum 2.4 km away, housing contemporary art exhibitions in a unique architectural setting.

    Practical information

    The concierge’s wordFor a cultural break in Madrid, head to the Crystal Palace: contemporary art meets a striking architectural setting.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Parc du RetiroPark

    2.2 km · 4 min by car

    Retiro Park, a vast green space ideal for walking and relaxing.

    Practical information

    The concierge’s wordFor a quiet break, head to Retiro Park: a vast green space that’s perfect for a stroll and a moment to unwind.

  • Jardin botanique royal de MadridBotanical garden

    2.8 km · 5 min by car

    Botanical garden in Madrid, featuring a variety of plants and landscapes to explore.

    Practical information

    The concierge’s wordIf you’re in the mood for a calm break in Madrid, this botanical garden is well suited to a stroll among varied plants and landscapes.

  • Plaza Mayor de MadridSquare

    3.2 km · 6 min by car

    Plaza Mayor de Madrid, a large iconic square in the heart of the city, perfect for a stroll.

    Practical information

    The concierge’s wordFor a break in the heart of Madrid, head to Plaza Mayor when you feel like strolling and soaking up the city's rhythm.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Marché de San MiguelMarket

    3.3 km · 6 min by car

    Market in Madrid, offering a variety of food products and local specialties.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Heritage Madrid Hotel?

    Check-in is generally possible from 3 PM and check-out until noon, subject to the times confirmed by the hotel.

  • Can I check in early?

    Early check-in may be offered depending on the day's occupancy; it is advisable to request it in advance from the hotel.

  • Is it possible to have a late check-out at Heritage Madrid Hotel?

    A late check-out may be granted depending on availability and may incur an additional charge; the request should be made at the reception.

  • Is the reception of Heritage Madrid Hotel open 24/7 for late arrivals?

    The reception operates 24/7, allowing for late arrivals or very early departures with assistance from the staff.

Location & Access

  • Where is Heritage Madrid Hotel located in Madrid?

    The hotel is located at Calle de Diego de León 43, in the Salamanca district of Madrid, near the Diego de León metro station.

  • What is the nearest metro station to Heritage Madrid Hotel and how far is it?

    The nearest metro station, Diego de León, serving several lines, is about a 5-minute walk from the hotel, making access to the city centre easy.

  • What is the distance between the hotel and the airport?

    Adolfo Suárez Madrid-Barajas Airport is approximately 10 to 20 minutes by car, around 15 km depending on the route and traffic.

  • Are airport transfers offered?

    The hotel has an airport shuttle service available on request and for a fee; it is advisable to book in advance.

  • Does the hotel have parking?

    The hotel does not have private parking on site; public or private parking solutions nearby may be recommended by the reception.

Rooms & Amenities

  • What types of rooms and suites are offered at Heritage Madrid Hotel?

    The establishment mainly offers classic-style rooms and suites, including double rooms and several suites, for a total of about 48 units.

  • What amenities can be found in the rooms of Heritage Madrid Hotel?

    The rooms are equipped with air conditioning, television, safe, minibar, bathroom with toiletries and bathrobes, offering urban palace-style comfort.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge in all rooms and in most common areas of the hotel.

  • Does the hotel offer rooms adapted for people with reduced mobility?

    Some rooms are partially adapted for people with reduced mobility, including specific facilities, subject to availability.

  • Is a daily housekeeping service included in the stay at Heritage Madrid Hotel?

    A daily turndown and housekeeping service is provided, with the possibility of evening service according to the standards of a five-star boutique hotel.

Dining

  • What type of breakfast is offered?

    Breakfast is served as a buffet prepared by chef Mario Sandoval, with a continental offer and hot dishes, available at an additional cost.

  • What are the usual breakfast hours at Heritage Madrid Hotel?

    The buffet breakfast is generally served in the morning between approximately 7:30 and 11:30; the exact hours may vary depending on the season.

  • Is there a restaurant and a bar within Heritage Madrid Hotel?

    The hotel has an on-site restaurant serving breakfast, lunch, and dinner, as well as a bar, with room service available.

  • Does Heritage Madrid Hotel offer brunch on weekends?

    Brunch may be offered on certain days in the restaurant or common areas; please contact the concierge to confirm the day's arrangements.

  • Can room service be ordered at Heritage Madrid Hotel?

    In-room dining service is available, with a menu of dishes and drinks served at defined hours.

Spa & Wellness

  • Does Heritage Madrid Hotel have an internal spa for guests?

    The hotel does not have a spa or pool on-site, but can direct guests to partner establishments nearby for treatments or wellness circuits.

  • Does the hotel have a swimming pool?

    The establishment does not have a swimming pool, either indoor or outdoor.

  • Can massages or wellness treatments be arranged during my stay at the hotel?

    Massages or wellness services can be arranged through external partners, sometimes in-room, upon request and subject to availability.

  • Is there a rooftop or terrace to relax at Heritage Madrid Hotel?

    A rooftop terrace is accessible, allowing guests to relax outdoors and enjoy a bar depending on the opening periods.

Activities & Leisure

  • Is there a gym or fitness centre at Heritage Madrid Hotel?

    The hotel does not offer an internal gym; the reception can recommend nearby fitness centres or clubs.

  • What major tourist attractions are easily accessible from Heritage Madrid Hotel?

    The location in the Salamanca district allows easy access on foot or by metro to major museums such as the Prado and Retiro Park.

  • Are activities or entertainment organised directly by the hotel?

    The hotel does not offer a structured entertainment programme, but the concierge can arrange guided tours, cultural outings, and experiences in Madrid.

  • What typical experiences can one enjoy at the hotel in the evening (bar, rooftop, etc.)?

    A rooftop terrace and elegant lounges allow guests to enjoy a drink or a moment of relaxation after a day of sightseeing.

Family & Kids

  • Is Heritage Madrid Hotel suitable for a family stay with children?

    The hotel welcomes children and can offer family-friendly rooms, with a baby cot available on request and some connecting configurations.

  • Can we request a baby cot or infant equipment at the hotel?

    A baby cot can be provided in certain rooms, upon prior request and subject to availability.

  • What family activities are easily accessible from Heritage Madrid Hotel?

    The concierge can recommend family activities nearby, such as Retiro Park, the zoo, or child-friendly museums.

  • Does the hotel offer a babysitting or childcare service?

    Childcare services can potentially be arranged through external providers; please contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Heritage Madrid Hotel?

    Pets are generally not accepted at this establishment; it is recommended to check on a case-by-case basis with the hotel before booking.

  • Can the hotel recommend a kennel or pet service near Madrid?

    Pet-sitting or kennel services can be recommended nearby if you are travelling with a pet that is not staying at the hotel.

Accessibility

  • Is Heritage Madrid Hotel suitable for people with reduced mobility?

    Some facilities of the hotel are partially accessible, with wheelchair access to common areas and lift; a few rooms are adapted.

  • Are the common areas of the hotel (restaurant, lobby) wheelchair accessible?

    The common areas, including the reception and restaurant, are accessible by lift or ramps; it is advisable to inform your specific needs before arrival.

  • Does the hotel offer bathrooms adapted for disabled guests?

    Partially adapted rooms are available, but their number is limited; it is important to request them explicitly when booking.

Included Services

  • What services are included for free during a stay at Heritage Madrid Hotel?

    Wi-Fi is free for guests in the rooms; there is generally no extra charge for standard connection.

  • Are the concierge and housekeeping services included in the room rate?

    The concierge, 24-hour reception, and daily housekeeping are part of the standard services included, excluding optional services such as transfers or breakfast.

  • Is breakfast included in the room rate at Heritage Madrid Hotel?

    Some offers may include breakfast, but generally it is charged as an extra at around 35 EUR per person, depending on the rate chosen.

Billing & Policies

  • What payment methods are accepted by Heritage Madrid Hotel?

    Payment can be made by international credit card and sometimes in cash; some prepaid offers require advance payment online.

  • What is the hotel's cancellation policy?

    Cancellation policies vary depending on the rate chosen, ranging from flexible cancellation to non-refundable offers with prepayment.

  • Are there any tourist taxes to pay?

    A tourist tax or municipal tax may be applied according to local regulations; the exact amount is communicated at the time of booking or check-in.

  • What are the average prices for a night at Heritage Madrid Hotel?

    Room prices vary depending on the season, category, and occupancy, with generally high rates corresponding to a five-star boutique hotel in Madrid.

Sustainability

  • Does Heritage Madrid Hotel implement actions for sustainable development?

    The establishment applies various sustainability practices, such as reducing certain consumables and changing linen on request, in line with high-end hospitality standards.

  • Can we request to reduce the frequency of changing sheets to limit environmental impact?

    Towels and sheets can be changed less frequently if you request it, in order to limit water and detergent consumption.

  • Does the establishment use devices to reduce energy consumption?

    The hotel promotes the use of energy-efficient bulbs and energy management devices in the rooms, in line with a more responsible approach.

  • Are measures taken to limit waste and single-use plastic at Heritage Madrid Hotel?

    Welcome products are generally offered in containers that reduce waste; some sorting initiatives may be present in service areas.

The Concierge answers — Heritage Madrid Hotel

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Madrid-Barajas Airport and Heritage Madrid Hotel?

    The concierge can organise a private transfer by car or van between Heritage Madrid Hotel and Adolfo Suárez Madrid-Barajas Airport, with personalised welcome and schedules tailored to your flights.

  • How can a comfortable transfer be arranged from Madrid-Chamartín station to the hotel?

    It is recommended to book a chauffeur with waiting time at the train exit and a direct journey to the hotel, in a sedan or van depending on the number of people and luggage.

  • Can you book a round trip transport for a match at Santiago Bernabéu Stadium?

    The concierge can book a trusted taxi or a chauffeur service at the time to easily reach Santiago Bernabéu Stadium from the hotel.

  • Is it possible to book a private chauffeur by the hour to explore Madrid from the hotel?

    The concierge can arrange a chauffeur service at your disposal for several hours to visit different areas of Madrid without worrying about parking.

  • Can you provide the best public transport route from the hotel to the historic centre?

    It is recommended to ask the concierge for a route combining metro and walking, with maps, estimated travel times, and suitable transport tickets.

Restaurant Reservations

  • Can you book a fine dining restaurant near Heritage Madrid Hotel for me?

    The concierge can recommend and reserve tables at fine dining restaurants in Madrid based on your culinary preferences and budget.

  • Can you find me an authentic tapas restaurant within walking distance of the hotel?

    Reservations are made through the concierge, who can suggest typical restaurants to enjoy tapas and Spanish specialities in the Salamanca area or downtown.

  • Can you arrange a dinner at a child-friendly restaurant near the hotel?

    The concierge can select suitable restaurants with children's menus, high chairs, and compatible timings, then ensure the reservation for the whole family.

  • Can you book a restaurant with vegetarian or gluten-free options near the hotel?

    It is recommended to ask the concierge who can contact establishments offering vegetarian, vegan, or gluten-free options and confirm the suitable menus.

Spa Bookings

  • Can you book spa access at a hotel with a spa near Heritage Madrid Hotel?

    The concierge can reserve a slot for you at the partner spa or in a nearby hotel with a complete wellness area including sauna, hammam, and massages.

  • Can you arrange a relaxing massage during my stay at the hotel?

    It is recommended to contact the concierge to organise an in-room massage or a treatment at a nearby wellness centre, depending on availability and your preferences.

  • Is it possible to book a couples spa treatment for a special occasion?

    The concierge can identify a spa offering couples treatments and reserve a time slot based on your schedule, potentially including round-trip transport from the hotel.

Excursions & Cultural Visits

  • Can you arrange a guided tour of the Prado Museum departing from the hotel?

    The concierge can organise skip-the-line tickets and a French or English-speaking guide for a personalised visit of the Prado and Retiro Park.

  • Can you book a day trip to Toledo or Segovia from the hotel?

    It is possible to book through the concierge a day trip to Toledo or Segovia with a private driver or in a small group, including transfers from Heritage Madrid Hotel.

  • Can you prepare a walking itinerary of the historic centre of Madrid?

    The concierge can create a customised walking itinerary in the historic centre, including Puerta del Sol, Plaza Mayor, and the Royal Palace, with or without an official guide.

Special Occasions

  • Can you organise a romantic surprise in the room for a wedding anniversary?

    The concierge can arrange for flowers, a bottle of champagne, sweets, and personalised decorations to be delivered to your room before your arrival or at your desired time.

  • Can you arrange a birthday cake and some decorations for a celebration at the hotel?

    It is possible to coordinate with the concierge a personalised cake, candles, and table decorations to celebrate a birthday at the hotel or in the restaurant.

  • Can you reserve an exceptional table for a marriage proposal in Madrid?

    The concierge can recommend restaurants with atmosphere and views, then reserve the best available table for a marriage proposal or other significant event.

Shopping & Luxury Services

  • Can you recommend a luxury shopping route around Heritage Madrid Hotel?

    The concierge can suggest luxury boutiques in the Salamanca district and propose a personalised shopping itinerary starting from the hotel.

  • Can you arrange a personal shopper for a shopping session in Madrid?

    It is possible to organise a personal shopper service in luxury boutiques or department stores, by appointment, through the hotel concierge.

  • Can you book a barber or a luxury hair salon near the hotel?

    The concierge can recommend and book a high-end barber or luxury hair salon nearby, with appointments made according to your availability.

Family Activities

  • Can you suggest child-friendly activities near the hotel?

    The concierge can propose family activities such as Retiro Park, a zoo, an amusement park, and child-friendly museums, with directions from the hotel.

  • Can you organise a guided tour of Madrid specifically tailored for a family with children?

    It is possible to request a fun guided tour of the city centre or museums, with a guide experienced in working with families, through the concierge.

Personalized Experiences

  • Can you arrange a Spanish cooking or tapas class during my stay?

    The concierge can book a Spanish cooking or tapas class with a local chef, sometimes including a market visit, departing from or near the hotel.

  • Can you book an authentic flamenco evening with dinner from the hotel?

    It is possible to have the concierge arrange a flamenco evening with dinner or a simple show, including round-trip transport from the hotel if needed.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits