Skip to main content
MC

The gallery

Hotel gallery

10 photos

5★ · Ciutadella

Faustino Gran Relais & Châteaux

Ciutadella

4.24.2/5536 reviews · Google rating

5-star hotel in Ciutadella, in the heart of Ciutadella, featuring Relais & Châteaux credentials, a peaceful setting and personalised service.

Is Faustino Gran Relais & Châteaux located in Ciutadella, one of Menorca’s main towns?

Yes. The hotel is in Ciutadella, on the island of Menorca, in a peaceful setting connected to the historic centre.

It suits guests who want to combine time in town, the old harbour and easy access to the island’s beaches.

Is Menorca a suitable destination for a მშვიდful stay at Faustino?

Menorca lends itself well to a stay focused on calm, the sea and a slower pace.

Faustino fits that mood, with a warm atmosphere and a setting suited to unwinding after the beach or time in town.

Can you have dinner at Faustino Gran Relais & Châteaux?

Yes, dining at the hotel is part of the stay experience.

It is best to book ahead, especially for a first evening in Ciutadella or after a day between coves and the old town.

A word from the Concierge

Faustino Gran Relais & Châteaux through the Concierge's eyes

Faustino Gran Relais & Châteaux is located in Ciutadella, on the island of Menorca, Spain. This five-star hotel offers a refined experience, combining comfort and elegance. Nestled in a peaceful setting, it provides easy access to nearby beaches and local attractions. The warm and welcoming atmosphere makes it a favored spot for travelers seeking relaxation.

What sets this hotel apart is its affiliation with Relais & Châteaux, ensuring quality service and special attention to detail. Faustino positions itself as a peaceful haven, where each guest enjoys a personalized experience. The establishment aims to blend tradition and modernity, creating a unique ambiance.

Before you go, know that the hotel suits both couples and families. Business travelers will also appreciate the facilities tailored to their needs. The best time to visit Ciutadella is between May and October, when the weather is pleasant and ideal for outdoor activities.

_My tip from the Concierge: consider booking your activities in advance to make the most of your stay and avoid disappointment._

Why choose Faustino Gran Relais & Châteaux?

Faustino Gran Relais & Châteaux is an exceptional address in Ciutadella, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 2 July 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast in the cool of a patio

    Beginning the day in a shaded patio or terrace immediately sets the tone of the stay. The still-soft light, stone retaining the coolness of the night and the quiet of the historic centre before it stirs create a deeply fitting moment for entering Ciutadella’s rhythm. It may seem simple, but it is central to understanding the spirit of the house.

    SignatureIncluded in your stay
  • Dinner at Faustino’s table

    Taking time over dinner within the hotel extends the experience beyond the room. In a setting that converses with Ciutadella’s history, cuisine becomes another way of approaching Menorca through clear flavours, measured service and an atmosphere that favours conversation and lingering. Ideal for a first evening on the island or to close a day spent between town and sea.

    Reservation required
  • A wellbeing pause after the beach

    After a day of sun, wind and salt, returning to a calm wellbeing space changes the texture of the stay. This pause allows the body to release tension, recover freshness and move gently from the outdoor rhythm to the intimacy of the hotel. It is especially rewarding in Menorca, where days invite guests to be fully outside.

    Bien-êtreReservation required
  • An evening stroll down to Ciutadella harbour

    One of the most natural pleasures of staying at Faustino is stepping out on foot in the late afternoon and making your way down to the old harbour. The gradual descent towards the quays, the fading light on the stone and the gentle animation of the terraces create a distinctly Ciutadella scene. It is unstaged, yet deeply memorable.

    Included in your stay
  • A day between Menorcan coves and a return to town

    The strength of the property lies in its ability to unite island and town. Setting off in the morning for a cove, enjoying the sea, then returning to Ciutadella and the hotel’s hushed comfort gives the stay a particular richness. This alternation between nature and heritage is one of the most rewarding experiences the address makes possible.

    À vivreIncluded in your stay
  • A tailor-made Menorca itinerary by the concierge

    To discover Menorca with greater accuracy, nothing replaces the advice of a concierge able to adapt recommendations to the real rhythm of the stay. Depending on preferences, this may take the form of a day balancing heritage and swimming, a selection of tables, or a more confidential route through Ciutadella. It is an elegant way to turn a simple plan into a coherent experience.

    Reservation required

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 29 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 11:00

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Guest reviews

4.2 / 5 · 536 reviews

5/5Cristine Lerner

We had a wonderful stay at Faustino Gran Relais & Châteaux. The service was exceptional from start to finish. Every member of the team was welcoming, attentive, and genuinely committed to making our stay memorable. The…

5/5Jagoda Lenarcińska

We were absolutely the worst guests — constantly changing rooms and unable to decide on one. At the same time, the entire hotel team treated us with genuine understanding, or at least that was the impression we got…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Faustino Gran Relais & Châteaux?

    Check-in is generally possible from 15:00 and check-out is until 11:00, subject to booking conditions.

  • Can I check in early?

    Early check-in may be offered depending on room availability on the day of arrival, sometimes for an additional fee. Please contact the concierge to confirm the arrangements for the day.

  • Is it possible to request a late check-out at Faustino Gran Relais & Châteaux?

    A late check-out may be granted depending on availability, possibly with additional charges. Please contact the concierge to confirm the arrangements for the day.

  • What documents are required for check-in at the hotel?

    Check-in procedures require a valid ID and a credit card for guarantee and any extras, in accordance with hotel practices in Spain.

Location & Access

  • Where is Faustino Gran Relais & Châteaux located in Ciutadella?

    The hotel is located in the heart of the historic centre of Ciutadella, approximately 100 metres from the city centre and facing the port.

  • What is the distance between the hotel and the airport?

    The distance between the hotel and Menorca Airport (Mahon) is approximately 46 km by road.

  • How far is the nearest beach from Faustino Gran Relais & Châteaux?

    The nearest beach is located approximately 900 metres from the property, accessible on foot or by a short drive.

  • How do I get to Faustino Gran Relais & Châteaux from Menorca Airport?

    Access from the airport is mainly by car, taxi, or private transfer in about 40 to 50 minutes depending on traffic.

  • Does the hotel have parking?

    The hotel does not mention private parking on site, but nearby parking solutions may be indicated by the concierge. Contact the concierge to confirm the arrangements for the day.

Rooms & Amenities

  • What is the style of the Faustino Gran Relais & Châteaux hotel?

    The hotel is housed in several palaces from the 16th, 17th, and 18th centuries in the historic centre, combining period architecture with contemporary comfort.

  • What types of rooms and suites are available at Faustino Gran Relais & Châteaux?

    The property offers single and double rooms, suites, and villas, some with sea views or overlooking the patio.

  • What amenities can be found in the rooms at Faustino Gran Relais & Châteaux?

    The rooms generally feature a private bathroom, air conditioning, a safe, a minibar, and quality toiletries, in accordance with its 5-star rating.

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available free of charge throughout the hotel, including in the rooms and common areas.

Included Services

  • What type of breakfast is offered?

    Breakfast is included with the reservation and is served as a continental breakfast in the patios, complemented by a buffet during the season.

  • What basic services are included in the room rate?

    The room rate generally includes accommodation, breakfast, and access to common areas such as pools and gardens, excluding additional services.

  • Is a daily housekeeping service provided at Faustino Gran Relais & Châteaux?

    A daily housekeeping service is provided, with regular changes of bed linen and towels according to the standards of the luxury hotel.

  • Does the hotel offer room service for meals or drinks?

    Room service may be offered for certain dining and beverage options, depending on the restaurant and bar hours. Please contact the concierge to confirm the day's arrangements.

Dining

  • What restaurants are available at Faustino Gran Relais & Châteaux?

    The hotel has at least one à la carte restaurant, Casa Faustino, open for lunch and dinner with creative local cuisine.

  • Where and how is breakfast served at the hotel?

    Breakfast is served in the hotel patios, with a buffet set up in the main patio during the season.

  • What type of cuisine is served at the Casa Faustino restaurant?

    Casa Faustino offers a menu focused on quality, sustainable, and largely local products, with à la carte options and a tasting menu available by reservation.

  • What are the hours of the hotel's main restaurant?

    Current hours indicate lunch service from 13:00 to 15:30 and dinner from 20:00 to 22:30, with the last order taken at 22:00.

Spa & Wellness

  • Does the hotel have a spa or wellness centre?

    The Faustino Gran Relais & Châteaux has a spa and wellness centre including sauna, hammam, massages, and facial and body treatments.

  • What types of treatments are available at the spa of the Faustino Gran Relais & Châteaux?

    Massages and various beauty and body treatments are offered, generally by reservation and at an additional cost.

  • Is there a gym or fitness area in the hotel?

    The hotel has a fitness centre with a gym and dedicated equipment.

  • What wellness facilities are accessible to guests (sauna, hammam, etc.)?

    Certain wellness areas may include sauna, hammam, and changing rooms, accessible according to specific hours for spa guests.

Activities & Leisure

  • Does the hotel have a swimming pool?

    Yes, the hotel has both outdoor and indoor swimming pools accessible to guests.

  • What leisure and sports activities are offered by the hotel?

    The establishment offers various activities such as hiking, cycling, horse riding, diving, snorkelling, windsurfing, and canoeing, often with external partners and additional charges.

  • Does the hotel provide access to natural areas or gardens?

    The property includes approximately 15 hectares of pine forest and coastal land, allowing for walks and experiences in nature.

  • Can bicycles be rented at the Faustino Gran Relais & Châteaux?

    Guests can rent bicycles through the hotel to explore Ciutadella and the surrounding area, subject to availability and the price indicated on-site.

Family & Kids

  • Is the hotel suitable for a family stay with children?

    The rooms can accommodate families, but it is advisable to check the maximum capacity and availability of extra beds or baby cots according to the reserved category.

  • Does the hotel provide baby cots or equipment for infants?

    Baby cots may be offered upon prior request, subject to availability and the establishment's policies.

  • Is there a mini-club or supervised activities for children at the hotel?

    The hotel does not appear to offer a structured kids' club, but can recommend suitable outdoor family activities for younger guests.

  • Can a babysitting service be arranged through Faustino Gran Relais & Châteaux?

    An external childcare service may potentially be arranged upon request, depending on available partners. Please contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at Faustino Gran Relais & Châteaux?

    The establishment does not indicate that pets are allowed in its standard conditions. Please contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer special services for pets?

    No specific offerings for pets (beds, bowls, services) are publicly presented by the hotel in its general information.

  • Are assistance dogs allowed in the establishment?

    Assistance animals can generally be accepted according to local regulations, with prior confirmation recommended with the establishment.

  • Are there restrictions regarding animal access to restaurants or the pool?

    Dining and spa areas generally do not accept animals, except for assistance animals, in accordance with hygiene standards.

Accessibility

  • Is Faustino Gran Relais & Châteaux suitable for people with reduced mobility?

    The hotel occupies historic buildings with multiple levels and layouts, which may limit some access, but suitable solutions can be offered upon request.

  • Is there a lift and step-free access in the establishment?

    Lifts or ramps may be available in certain parts of the hotel, but not all areas are necessarily fully accessible. Please contact the concierge to confirm the arrangements for the day.

  • Can a room specifically adapted for wheelchairs be booked?

    Booking adapted rooms in advance is strongly recommended to ensure the best possible configuration for people with reduced mobility.

  • Can the staff assist with specific needs related to a disability?

    The staff can assist with arranging suitable transfers or help with mobility within the hotel, upon prior request.

Billing & Policies

  • Are airport transfers offered?

    The hotel can arrange private transfers to and from the airport via the concierge, with prior booking recommended.

  • What is the hotel's cancellation policy?

    The hotel's cancellation policy depends on the type of rate booked (flexible, non-refundable, special offer) and the conditions stated at the time of booking.

  • Are there any tourist taxes to pay?

    A local tourist tax may be applied to adults per night, in accordance with Balearic regulations, payable directly on site.

  • What payment methods are accepted by Faustino Gran Relais & Châteaux?

    The main payment methods generally include international credit cards and sometimes cash, depending on the limits set by the hotel.

  • Are there additional charges for certain services on site?

    Additional charges may apply for certain services such as spa, sports activities, transfers, and dining outside of breakfast.

Sustainability

  • Does the hotel have a sustainability or responsible tourism policy?

    Faustino Gran Relais & Châteaux is part of the Relais & Châteaux network and promotes the use of quality, sustainable, and often local products in its dining.

  • Are the products served in the restaurant mainly local or seasonal?

    The Casa Faustino restaurant prioritises sustainable and healthy ingredients, largely sourced from local producers in Menorca.

  • What concrete actions does the hotel take to reduce its environmental impact?

    Resource and waste management generally follows the high-end hospitality standards of the Balearics, with particular attention paid to the island environment.

  • Are guests made aware of good ecological practices during their stay?

    Guests are often encouraged to reuse linens and respect the natural spaces of the 15-hectare property by the sea.

The Concierge answers — Faustino Gran Relais & Châteaux

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Menorca airport and Faustino Gran Relais & Châteaux?

    The concierge can organise a private transfer by car or van between Menorca airport (Mahon) and the hotel, with personalised welcome according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a taxi for my evening outings in Ciutadella?

    The concierge can book reliable taxis for your trips to Ciutadella or to the beaches and arrange fixed returns if necessary. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to rent a car through the hotel with delivery directly to Faustino Gran Relais & Châteaux?

    The concierge can arrange car rental with delivery and collection directly at the hotel, with or without GPS and child seats upon request. Contact the concierge to confirm the arrangements for the day.

  • Can you indicate the best local buses to visit the island from the hotel?

    The concierge can advise on the bus lines, schedules, and stops that are most convenient for reaching the main beaches and Mahon from the hotel. Contact the concierge to confirm the arrangements for the day.

  • Can you arrange a boat taxi from the port of Ciutadella to reach nearby coves?

    The concierge can book a transfer by boat taxi or a private maritime shuttle to access certain nearby coves. Contact the concierge to confirm the arrangements for the day.

Restaurant Reservations

  • Can you book typical fish and seafood restaurants near the hotel for me?

    Reservations are made through the concierge, who knows the best tables in Ciutadella and on the island, including starred restaurants and local addresses. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge suggest and book a gourmet restaurant in Menorca for me?

    The concierge can suggest restaurants offering tasting menus, gourmet cuisine, or vegetarian options and handle the reservations. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to arrange a special romantic dinner at the hotel restaurant?

    The concierge can organise romantic dinners at the hotel restaurant or on the terrace, with a preferred table, decoration, and suitable timings. Contact the concierge to confirm the arrangements for the day.

Spa Bookings

  • Can you book a massage for me at the spa of Faustino Gran Relais & Châteaux?

    Reservations are made through the concierge, who can schedule massages, facials, and spa rituals according to your availability during your stay. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book couple's spa treatments?

    The concierge can organise couple's treatments at the spa and adjust the timings for a romantic or relaxing moment together. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me choose a spa treatment suitable for a pregnant woman?

    The concierge can provide information on treatments available for pregnant women or specific needs and book suitable treatments. Contact the concierge to confirm the arrangements for the day.

Excursions & Cultural Visits

  • Can you organise a private guided tour of the historic centre of Ciutadella?

    The concierge can arrange walking tours of Ciutadella, including the cathedral, palace, and historical sites, with a French or English-speaking guide. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to book a day trip to discover the main sites of Menorca?

    The concierge can suggest and book excursions to villages, prehistoric sites, and iconic viewpoints in Menorca, with a guide if desired. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a boat trip to visit the coves around Ciutadella?

    The concierge can organise boat trips around the coast, with swimming stops and exploration of secluded coves, either privately or in small groups. Contact the concierge to confirm the arrangements for the day.

Special Occasions

  • Can you help me organise a surprise marriage proposal at the hotel?

    The concierge can prepare a romantic room decoration with flowers, petals, champagne, and a personalised message for a marriage proposal. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to organise a birthday with a cake and room decoration?

    The concierge can arrange a cake, candles, flowers, and a surprise in the room or at the restaurant for a birthday. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge book a photographer for a private photo session?

    The concierge can coordinate a professional photographer to capture a special event or a private photo session in the hotel and Ciutadella. Contact the concierge to confirm the arrangements for the day.

Shopping & Luxury Services

  • Can you direct me to the best local designer boutiques in Ciutadella?

    The concierge can recommend local designer boutiques, artisans, jewellery shops, and leather goods addresses in Ciutadella and the surrounding area. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to organise a private shopping session with personalised assistance?

    The concierge can arrange a personalised shopping service or private stylist with assistance in-store according to your preferences. Contact the concierge to confirm the arrangements for the day.

  • Can the concierge help me ship purchases or souvenirs to my home?

    The concierge can assist in finding and shipping local products (wines, crafts, gastronomy) to your home, subject to regulations. Contact the concierge to confirm the arrangements for the day.

Family Activities

  • Can you recommend activities suitable for a family with young children?

    The concierge can suggest activities suitable for children, such as family-friendly beaches, boat trips, and fun visits nearby the hotel. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to rent bikes for the whole family through the hotel?

    The concierge can arrange the rental of bikes or scooters suitable for families to explore Ciutadella safely. Contact the concierge to confirm the arrangements for the day.

Personalized Experiences

  • Can you prepare a personalised programme to discover Menorca in three days?

    The concierge can create a tailored itinerary with beaches, villages, and viewpoints according to your interests and the duration of your stay. Contact the concierge to confirm the arrangements for the day.

  • Is it possible to bring in a private chef for an exclusive dinner?

    The concierge can book a private chef for an exclusive dinner in a villa or a private space, with a menu tailored to your desires. Contact the concierge to confirm the arrangements for the day.

  • Can you organise a private yoga session during my stay at Faustino Gran Relais & Châteaux?

    The concierge can organise a private yoga or wellness session, either outdoors or in a dedicated space, with a selected instructor. Contact the concierge to confirm the arrangements for the day.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits