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5★ · Kuala Lumpur

EQ Kuala Lumpur

EQ, Equatorial Plaza, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaisie, Kuala Lumpur

4.74.7/53,071 reviews · Google rating
  • In the heart of Kuala Lumpur
  • Close to the city's main attractions
  • Easy access by public transport
  • Contemporary design

Hotel 5-star in Kuala Lumpur, in the city centre, featuring contemporary design, elegant atmosphere and close proximity to attractions.

Where is EQ Kuala Lumpur hotel, and is it convenient for visiting the city?

EQ Kuala Lumpur hotel is in the heart of Kuala Lumpur, in a central area with easy public transport access.

Several sights are within walking distance, including Aquaria KLCC, the Petronas Towers and Menara Kuala Lumpur.

Are there extra costs at EQ Kuala Lumpur?

The total cost mainly depends on your dates, room category and any services added to the stay.

For a precise budget, it is best to check your booking conditions or contact the concierge before arrival.

Is there a dress code at EQ Kuala Lumpur?

A dress code may apply depending on the venue, particularly for the restaurant or bar.

If you are planning dinner or evening drinks on site, confirm the dress code with the concierge on the day.

A word from the Concierge

EQ Kuala Lumpur through the Concierge's eyes

EQ Kuala Lumpur is a 5★ hotel located in the heart of Kuala Lumpur, Malaysia. This modern establishment is close to the city's main attractions. Its contemporary design and welcoming atmosphere make it a popular choice for travelers. The hotel is distinguished by its recognition from Travel + Leisure World's Best Awards 2025, highlighting its excellence in hospitality. The overall ambiance is both elegant and relaxed, ideal for guests seeking comfort. Visitors appreciate the quality of services provided and the attention to detail. Before your visit, note that EQ Kuala Lumpur is suitable for couples and business travelers. The proximity to public transport makes accessing tourist sites and business centers easier. The best times to visit are during the dry season, from May to September, when the weather is more pleasant. _My tip from the Concierge:_ book your airport transfer in advance for a stress-free welcome upon arrival.

Why choose EQ Kuala Lumpur?

EQ Kuala Lumpur is an exceptional address in Kuala Lumpur, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • In the heart of Kuala Lumpur
  • Close to the city's main attractions
  • Easy access by public transport
  • Contemporary design
  • Recognised by Travel + Leisure World's Best Awards 2025

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

18
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

In the press

Distinctions & affiliations

Rankings
Travel + Leisure World's Best

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 23:59
Check-out
Until 12:00

Pets

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: EQ, Equatorial Plaza, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaisie

View on the map

Official website

Google listing

Guest reviews

4.7 / 5 · 3,071 reviews

4/5Sted P

Excellent hotel. The service is truly appreciated, especially the assistance provided at the hotel entrance and valet area (I believe his name was Faizal). The room is spacious, fully equipped, and the bedding is…

5/5Cici

What an incredible stay from start to finish! I booked through Amex Hotel Collection and was upgraded to a King Suite, which was absolutely stunning. The room was spacious, beautifully finished, and had an amazing…

5/5Shawn Tan

Exceptional Hospitality and Outstanding Service at EQ Kuala Lumpur I had a wonderful stay at EQ Kuala Lumpur. The hotel was very professional from the moment I arrived, and the overall environment was warm, welcoming…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 8 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Aquaria KLCCAquarium

    393 m · 5 min walk

    Aquarium five minutes' walk away, showcasing a variety of marine species in an immersive setting.

    Practical information

    The concierge’s wordA 5-minute walk away, Aquaria KLCC offers an immersive break among marine species, ideal for a cool outing or a family moment.

  • Tours PetronasHistoric landmark

    552 m · 7 min walk

    Historical landmark a seven-minute walk away, known for its modern architecture and iconic twin towers.

    Practical information

    The concierge’s wordA 7-minute walk away, the Petronas Towers make an ideal urban break at the end of the day to admire their modern architecture and twin towers.

  • Menara Kuala LumpurHistoric landmark

    650 m · 8 min walk

    Historical landmark an eight-minute walk away, offering a panoramic view of Kuala Lumpur.

    Practical information

    The concierge’s wordFor a scenic break over Kuala Lumpur, head to Menara Kuala Lumpur, a historic landmark 8 minutes away on foot.

  • Berjaya Times Square Theme ParkTourist attraction

    1.2 km · 14 min walk

    Amusement park 1.2 km away, featuring various attractions and entertainment for the whole family.

    Practical information

    The concierge’s wordFor a playful family break in Kuala Lumpur, this amusement park works well for a few hours of varied fun, especially when you want a change of pace.

  • REXKLPerforming arts

    1.5 km · 18 min walk

    REXKL is a cultural center 1,528 meters away, dedicated to performances and artistic events.

    Practical information

    The concierge’s wordFor a cultural break in Kuala Lumpur, head to REXKL if you're in the mood for an evening centered on performances and artistic events.

  • Merdeka 118Cultural landmark

    1.6 km · 19 min walk

    Merdeka 118, a cultural landmark 1.5 km away, is a symbol of modern architecture in Kuala Lumpur.

    Practical information

    The concierge’s wordFor an urban interlude, head to Merdeka 118: this cultural landmark captures Kuala Lumpur’s modern architecture, ideal as part of a stroll in the area.

  • Masjid JamekMosque

    1.6 km · 20 min walk

    Mosque located 1.6 km away, known for its Islamic architecture and cultural significance.

    Practical information

    The concierge’s wordFor a cultural break in Kuala Lumpur, Masjid Jamek offers a lovely glimpse of Islamic architecture and the city’s cultural significance.

  • Kwai Chai HongTourist attraction

    1.8 km · 3 min by car

    Kwai Chai Hong, a tourist attraction eighteen minutes' walk away, is a site of cultural and historical interest.

    Practical information

    The concierge’s wordFor a cultural and historical break in Kuala Lumpur, head to Kwai Chai Hong when you feel like stretching your legs and changing pace.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • parc KLCCPark

    640 m · 8 min walk

    Park an eight-minute walk away, providing a green space to relax and enjoy nature in an urban setting.

    Practical information

    The concierge’s wordAn 8-minute walk away, KLCC Park gives you a green break to unwind and enjoy a quiet moment in the heart of the city.

  • Place de l'IndépendanceSquare

    1.8 km · 3 min by car

    Independence Square, an iconic public space to relax and enjoy the urban atmosphere.

    Practical information

    The concierge’s wordFor a break between plans, head to Independence Square: an easy pause to unwind and soak up Kuala Lumpur’s urban atmosphere.

  • Perdana Botanical GardenBotanical garden

    2.8 km · 5 min by car

    Botanical garden featuring a variety of plants and green spaces for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in Kuala Lumpur, head to Perdana Botanical Garden when you feel like a gentle walk and a moment to unwind.

  • Titiwangsa Lake GardensPark

    2.8 km · 5 min by car

    Titiwangsa Lake Gardens, an urban park featuring green spaces and lakes for walking and outdoor activities.

    Practical information

    The concierge’s wordFor a green break in Kuala Lumpur, head to Titiwangsa Lake Gardens for a lakeside stroll or some time outdoors.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Petaling Street MarketMarket

    1.6 km · 20 min walk

    Market in Kuala Lumpur, offering a variety of local products and crafts.

  • Central MarketShopping mall

    1.8 km · 3 min by car

    Shopping mall in Kuala Lumpur, featuring a variety of shops and services.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is EQ Kuala Lumpur located in the city?

    EQ Kuala Lumpur is a 5-star hotel located in the Equatorial Plaza building on Jalan Sultan Ismail, right in the centre of Kuala Lumpur.

  • In which district of Kuala Lumpur is EQ Kuala Lumpur located and is it well situated for visiting the city?

    The hotel is located about 300 metres from the centre of Kuala Lumpur and is in close proximity to the KLCC area and the Petronas Towers, which are accessible on foot.

  • What is the distance between the hotel and the airport?

    The hotel is approximately 55 to 60 kilometres from Kuala Lumpur International Airport (KLIA), which is about 45 to 60 minutes by car depending on traffic.

  • What is the best area in Kuala Lumpur to book a luxury hotel like EQ Kuala Lumpur?

    The central area where the hotel is located, around KLCC and Bukit Bintang, is highly appreciated by visitors for shopping, dining, and proximity to major attractions.

Rooms & Amenities

  • Does EQ Kuala Lumpur offer nice views of the city and the Petronas Towers?

    EQ Kuala Lumpur offers panoramic views of the city, including the Petronas Towers and the skyline from the higher rooms, the pool, and the rooftops.

  • How many stars does EQ Kuala Lumpur have and what level of standing does it belong to?

    EQ Kuala Lumpur is classified as a 5-star hotel and positions itself as a luxury establishment in Kuala Lumpur, often cited among the best high-end addresses in the city.

  • How many stars are at the EQ hotel Kuala Lumpur?

    EQ Kuala Lumpur is a 5-star luxury hotel, appreciated for its service, facilities, and central location in the Malaysian capital.

  • What amenities are found in the rooms at EQ Kuala Lumpur?

    The rooms are air-conditioned and generally equipped with a minibar (often with complimentary drinks), safe, television, desk, and modern en-suite bathroom.

  • What types of rooms and suites are offered at EQ Kuala Lumpur?

    Room options include double rooms, twin rooms, and suites of various categories, some offering views of the city or the Petronas Towers.

  • Is daily housekeeping and room service offered at the hotel?

    Daily housekeeping service is provided and room service is available, with particular attention to cleanliness and comfort.

  • What is the meaning of EQ Kuala Lumpur?

    "EQ" refers to the heritage of the Equatorial brand, which previously operated the Equatorial Kuala Lumpur hotel, relaunched as EQ in the Equatorial Plaza tower.

  • Is EQ Kuala Lumpur among the best luxury hotels in Malaysia?

    EQ Kuala Lumpur is often cited as one of the best luxury hotels in Kuala Lumpur, alongside other major international brands in the city.

  • What are the main customer reviews about EQ Kuala Lumpur regarding service and comfort?

    Customer reviews frequently mention the quality of service, cleanliness, central location, views, and breakfast as the main highlights of the hotel.

Arrival & Departure

  • Does the hotel have parking?

    EQ Kuala Lumpur has parking available, with the possibility of parking for guests; some offers mention free parking for one vehicle.

  • What are the check-in and check-out times at EQ Kuala Lumpur?

    Standard check-in starts at 3 PM and check-out is until 12 PM, subject to the hotel's policies and availability.

  • Can I check in early?

    Early check-in is possible only subject to availability upon arrival; an additional charge may apply depending on the time and conditions of the day.

  • Are airport transfers offered?

    The hotel offers a concierge service and can arrange private car or taxi transfers to the airport upon prior request.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free throughout the hotel, including the rooms and common areas, for guests staying on-site.

  • What basic services are included in the room price at EQ Kuala Lumpur?

    Wi-Fi, access to the pool, gym, and certain basic concierge services are included; other services may incur additional charges.

  • Is the minibar in the room free or chargeable at EQ Kuala Lumpur?

    Contact the concierge to confirm the terms for the day.

  • Is a laundry or dry cleaning service offered to hotel guests?

    Contact the concierge to confirm the terms for the day.

Dining

  • What type of breakfast is offered?

    EQ Kuala Lumpur offers a buffet breakfast with Western, Chinese, American, Asian, halal, and local cuisine options.

  • Is the breakfast at EQ Kuala Lumpur served as a buffet and is it varied?

    Breakfast is served as a buffet in the hotel restaurant, with a wide international and local selection, generally appreciated by guests.

  • What are the main restaurants and bars available at EQ Kuala Lumpur?

    EQ Kuala Lumpur has several restaurants and bars, including Sabayon, Nipah, Kampachi, Blue, Bottega, and Étoile Bistro.

  • What is the dress code at EQ Kuala Lumpur?

    The dress code is generally smart-casual in the hotel’s dining areas and upscale bars; smart attire is recommended.

  • Can I wear jeans if the dress code is smart-casual in the hotel’s restaurants or bars?

    A casual yet smart outfit is usually acceptable; clean and well-presented jeans may be suitable in a smart-casual setting, but should be avoided if more formal requirements are specified for certain venues or events.

  • What is the dress code for EQ Kuala Lumpur?

    EQ Kuala Lumpur does not communicate a specific policy regarding headscarves or other clothing; respectful and appropriate attire is simply recommended in common areas and restaurants.

Spa & Wellness

  • Is the spa at EQ Kuala Lumpur open every day and are there age restrictions?

    The hotel spa is open every day; it offers various treatments and massages, but guests under 16 years old are not allowed in the spa area.

  • Does the hotel have a pool?

    EQ Kuala Lumpur has a pool, including an outdoor pool with views located on the higher floors of the hotel.

  • What wellness and fitness facilities are available at EQ Kuala Lumpur?

    Wellness facilities include a pool, spa, sauna, fitness centre, jacuzzi, and various massage treatments and wellness packages.

Pets

  • Are pets allowed at EQ Kuala Lumpur?

    Pets are not allowed at EQ Kuala Lumpur according to the official policy of the establishment.

Accessibility

  • Does the hotel have elevators to access the floors and facilities such as the pool and restaurants?

    The main common areas are served by elevators, as the hotel is located in a modern tower with facilitated vertical circulation.

  • Does EQ Kuala Lumpur offer specially adapted rooms for people with reduced mobility?

    Contact the concierge to confirm the arrangements for the day.

  • Is access to the pool and spa suitable for people with mobility difficulties?

    Contact the concierge to confirm the arrangements for the day.

Family & Kids

  • Is EQ Kuala Lumpur suitable for a family stay with children?

    Families can enjoy the pool, the proximity to shopping centres, and various activities in the city; some rooms or suites are suitable for family stays.

  • Are there special services for children, such as baby cots or children's menus in the restaurant?

    Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a childcare or babysitting service?

    Contact the concierge to confirm the arrangements for the day.

Activities & Leisure

  • What leisure activities are offered directly at EQ Kuala Lumpur?

    On-site activities include a pool, spa, gym, occasional entertainment such as live music and sports broadcasts, depending on the current programme.

  • Are there themed events or entertainment offered at EQ Kuala Lumpur?

    The hotel occasionally organises events such as happy hours, live music, or broadcasts of sports events in certain areas, depending on the schedule.

  • Is the location of EQ Kuala Lumpur convenient for exploring the main attractions and shopping on foot?

    Thanks to its central location, the hotel allows easy access on foot to many shopping centres, restaurants, bars, and downtown attractions.

  • What is the best month to visit Kuala Lumpur while staying at EQ Kuala Lumpur?

    The climate in Kuala Lumpur is hot and humid all year round; many visitors prefer the months with relatively less rain, such as the northern summer, although the city remains visitable year-round.

  • Is Malaysia dangerous for tourists staying in hotels like EQ Kuala Lumpur?

    Malaysia is generally considered safe for tourists; as everywhere, it is advisable to remain vigilant in crowded areas and for personal belongings.

Billing & Policies

  • What are the usual price levels for a night at EQ Kuala Lumpur and the value for money?

    Room prices vary depending on the season, room type, and current offers; EQ Kuala Lumpur is often described as providing good value for money for a 5-star hotel.

  • Are there additional charges at EQ Kuala Lumpur for certain services or amenities?

    Additional charges may apply for certain services such as the spa, treatments, certain activities, room service, or transfers, depending on the service chosen.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate booked (flexible or non-refundable) and the booking channel; the exact terms are stated on your confirmation.

  • Are there any occupancy taxes to pay?

    In Malaysia, a tourist tax and other government taxes may be applied per night and per room, to be paid on-site according to current regulations.

  • What payment methods are accepted to settle the stay at EQ Kuala Lumpur?

    Payment can generally be made by major credit card and sometimes by other means, depending on the rate conditions and the booking site used.

  • How can I find out the current prices of EQ Kuala Lumpur for my stay dates?

    Rates and availability vary according to the season and offers; it is recommended to compare prices across multiple booking channels to get the best rate at the time of stay.

Sustainability

  • Does EQ Kuala Lumpur implement sustainable development actions or specific ecological programmes?

    Contact the concierge to confirm the arrangements of the day.

  • Do the rooms at EQ Kuala Lumpur have options to limit energy consumption, such as towel reuse or electricity-saving systems?

    Contact the concierge to confirm the arrangements of the day.

  • Does the hotel participate in local initiatives for the environment or community in Kuala Lumpur?

    Contact the concierge to confirm the arrangements of the day.

The Concierge answers — EQ Kuala Lumpur

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Kuala Lumpur International Airport and EQ Kuala Lumpur?

    The concierge can organise a private or limousine transfer to or from Kuala Lumpur Airport, depending on your flight schedule and vehicle preferences.

  • How can I easily organise transport from the hotel to the main shopping centres and the Petronas Towers?

    The concierge can book a reliable taxi or chauffeur service for your trips to the shopping centres or Petronas Towers.

  • Can I ask the concierge for the best route to the airport during peak hours?

    The concierge can advise on the quickest route by metro or taxi and provide an estimated travel time based on your departure time.

  • Is it possible to book a chauffeur-driven car for the day for business meetings in Kuala Lumpur?

    The concierge can arrange a chauffeur-driven car by the hour, tailored to a schedule of business appointments in the city.

Restaurant Reservations

  • Can you book a table at the fine dining restaurants of EQ Kuala Lumpur?

    Reservations are made through the concierge, who can secure tables at the hotel's popular restaurants such as Sabayon or Blue, as well as in the city.

  • Can the concierge recommend and book a halal or vegetarian restaurant near the hotel?

    The concierge can recommend halal, vegetarian, or vegan restaurants nearby and handle reservations according to your preferences.

  • Is it possible to organise a romantic dinner with a panoramic view of Kuala Lumpur?

    The concierge can arrange a romantic dinner with a view, either indoors or on the terrace, coordinating menus, special tables, and sunset timings.

Spa Bookings

  • How can I book a treatment or massage at the EQ Kuala Lumpur spa?

    Reservations are made through the concierge, who can block slots for massages, facials, or wellness packages at the hotel spa.

  • Can you organise a couple's spa treatment during our stay?

    The concierge can check availability and book a double cabin, as well as suggest suitable couple's rituals.

  • Can I request a specific spa treatment to recover from a long flight upon my arrival at the hotel?

    The concierge can recommend the most suitable treatments after a long flight and reserve a slot upon your arrival, based on your check-in time.

Excursions & Cultural Visits

  • Can the concierge organise a guided tour of the main monuments in Kuala Lumpur?

    The concierge can book private guided tours including the Petronas Towers, Menara KL, and the main sites in the city centre with transportation.

  • Is it possible to book a trip to the Batu Caves from EQ Kuala Lumpur?

    The concierge can arrange half-day or full-day excursions to the Batu Caves with a guide and private vehicle.

  • Can you help me organise a cultural tour to discover the history of Kuala Lumpur?

    The concierge can offer cultural tours including mosques, temples, and historic districts, with an English-speaking guide or another language depending on availability.

Special Occasions

  • Can I have a romantic room decoration arranged for a marriage proposal?

    The concierge can prepare a romantic room decoration with flowers, petals, a cake, or a bottle according to your wishes and budget.

  • Can the hotel help me organise a surprise birthday during my stay?

    The concierge can coordinate a personalised cake, message, balloons, and possibly a surprise in the room or at the hotel restaurant.

  • Can you recommend and arrange a photographer for a photo shoot with a view of the Petronas Towers?

    The concierge can suggest the best photo spots in the hotel and city, and possibly arrange a professional photographer.

Shopping & Luxury Services

  • Can the concierge organise a luxury shopping session with a personal shopper in Kuala Lumpur?

    The concierge can indicate the nearest high-end shopping malls and book a personal shopper service where available.

  • Can you recommend the best luxury shopping malls easily accessible from EQ Kuala Lumpur?

    The concierge can recommend local and international designer boutiques and arrange round-trip transportation from the hotel.

  • Is it possible to get recommendations for buying luxury watches or jewellery in Kuala Lumpur?

    The concierge can provide reliable addresses for watches, jewellery, and luxury items, taking into account your budget and the reputation of the brands.

Family Activities

  • Can the concierge suggest child-friendly activities near EQ Kuala Lumpur?

    The concierge can suggest child-friendly activities such as aquariums, parks, or indoor attractions and arrange transportation.

  • Can you help to book tickets for theme parks or family attractions in Kuala Lumpur?

    The concierge can check availability and assist in booking skip-the-line tickets for certain popular family attractions.

  • Is it possible to have suggestions for visiting itineraries suitable for a family with a stroller?

    The concierge can recommend quieter visiting times and itineraries suitable for strollers and young children.

Personalized Experiences

  • Can you create a customised day programme to explore Kuala Lumpur from EQ Kuala Lumpur?

    The concierge can develop a tailored itinerary based on your interests, combining gastronomy, shopping, culture, and rooftops.

  • Can the hotel organise a personalised culinary experience in Kuala Lumpur, including street food and rooftops?

    The concierge can offer customised dining experiences, such as a street food tour or a journey through iconic rooftops.

  • Is it possible to book a special experience to admire the sunset over the skyline from a selected rooftop?

    The concierge can arrange a private photo session or a 'sunset over the city' experience, including access to a rooftop and possibly drinks.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits