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5★ · Blackheath

Chalets at Blackheath

394 Evans Lookout Rd, Blackheath NSW 2785, Australie, Blackheath

4.94.9/591 reviews · Google rating
  • In the heart of the Blue Mountains
  • Member of Small Luxury Hotels of the World
  • Chalets designed for comfort and privacy
  • Timber architecture and refined interiors

Hotel 5-star in Blackheath, Australia, in the heart of Blackheath, featuring Small Luxury Hotels of the World membership, chalets and natural setting.

Where should you stay in Blackheath to make the most of the Blue Mountains?

Chalets at Blackheath suits travellers looking for a quiet stay in a natural setting, with more privacy than a conventional hotel.

It also offers practical access to Blackheath walking tracks and lookouts, including the Grand Canyon Walking Track a few minutes away on foot.

What is the vibe like at Chalets at Blackheath?

The atmosphere is მშვიდ, warm and closely connected to the landscape. The timber chalets focus on comfort, privacy and rest.

It is particularly well suited to time away for two, or a quiet return after a day walking in the Blue Mountains.

Is there a restaurant at Chalets at Blackheath?

Yes. The hotel has a restaurant, Ateş, as well as a bar, Zoe’s.

Breakfast is also available, which makes it easy to organise your day on site.

A word from the Concierge

Chalets at Blackheath through the Concierge's eyes

Chalets at Blackheath is located in Blackheath, Australia, amidst the stunning landscapes of the Blue Mountains. This 5★ hotel offers a unique experience in a natural setting. As a member of Small Luxury Hotels of the World, it ensures high-quality service and attention to detail. The chalets are designed for comfort and intimacy, perfect for relaxing stays. What distinguishes this hotel is its warm and inviting atmosphere. Guests appreciate the wooden architecture and refined interiors. The overall ambiance encourages relaxation, making it a peaceful retreat. Travelers can expect an authentic experience, away from urban hustle. Before visiting, note that this hotel is particularly suitable for couples and families. Nearby outdoor activities, such as hiking, are ideal for nature lovers. The summer season is great for exploring the surroundings. Be sure to book in advance to secure your stay. _My tip from the Concierge:_ opt for chalets with mountain views for an even more immersive experience.

Why choose Chalets at Blackheath?

Chalets at Blackheath is an exceptional address in Blackheath, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • In the heart of the Blue Mountains
  • Member of Small Luxury Hotels of the World
  • Chalets designed for comfort and privacy
  • Timber architecture and refined interiors
  • Natural setting made for relaxation

Rooms & suites

The hotel at a glance

Services & amenities

Dining

1
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Tour desk
  • Turndown service
  • USB charging ports
  • Wake-up service

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast facing the mountains

    Beginning the day in the quiet of the Blue Mountains immediately sets the tone of the stay. When the chalet position allows, breakfast takes on a particular quality: morning light, cooler air, near-complete silence and the feeling of already being inside the landscape. Simple in appearance, yet central to entering fully into the rhythm of Blackheath.

    Idéal en coupleIncluded in your stay
  • Post-hike return to the chalet

    After the trails and lookouts of the Blue Mountains, returning to the timber warmth and privacy of the chalet is an essential part of the experience. The contrast between outdoor immersion and indoor comfort gives the stay its full meaning. It is a luxury of recovery, silence and slowness, especially rewarding after a day spent in nature.

    Included in your stay
  • A romantic stay in complete privacy

    The property is especially well suited to time away for two. The chalet layout, warm atmosphere, discreet service and distance from urban bustle create a setting naturally favourable to reconnection. More than a simple weekend, it offers a way to share slowed-down time centred on landscape, rest and quality of presence.

    Escapade à deuxReservation required
  • Exploring the Blue Mountains

    Staying in Blackheath provides an excellent base for experiencing the Blue Mountains, with privileged access to forests, ridgelines and walking tracks. The signature experience lies less in ticking off sights than in living the region at one’s own pace, alternating walking, contemplative pauses and quiet returns. Concierge support can help shape each day according to mood and weather.

    Reservation required
  • A hushed evening in a timber chalet

    As light fades over Blackheath, the chalet reveals another side of its appeal. Timber warms the atmosphere, turndown service supports the transition into evening, and one rediscovers that rare feeling of being both sheltered and still connected to the landscape. It is an end-of-day experience that captures the spirit of the place: comfort, calm and chosen retreat.

    Included in your stay
  • Tailored concierge support for a nature stay

    In a destination where each day is often shaped by weather, walking plans and personal rhythm, concierge support becomes especially valuable. It helps refine an itinerary, organise the key moments of the stay and simplify practical arrangements. Less visible than an activity, perhaps, but decisive in experiencing Blackheath with ease and focus.

    Service signatureReservation required

Restaurants & bars

2 on-site dining venues.

  • Ateş

    Restaurant

    Chef: Will Cowan-Lunn
    Chef: Will Cowan-Lunn

    Highlights

    • local, serious but approachable
    Practical information

    The concierge’s wordFor a local table that feels serious yet approachable, Ateş by Will Cowan-Lunn is a smart pick.

  • Zoe’s

    Bar

    Chef: Will Cowan-Lunn
    Chef: Will Cowan-Lunn
    Practical information

    The concierge’s wordAt Zoe’s, Will Cowan-Lunn’s bar is a reliable stop if you’re after something simple and well put together at Chalets at Blackheath.

In the press

Distinctions & affiliations

Labels & distinctions
Small Luxury Hotels of the World

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00 to 20:00
Check-out
Until 10:00

Pets

Pets are not allowed.

Pets are not allowed.

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: 394 Evans Lookout Rd, Blackheath NSW 2785, Australie

View on the map

Official website

Google listing

Guest reviews

4.9 / 5 · 91 reviews

5/5Nikola Matson

Our stay at Chalets at Blackheath felt like stepping into a private sanctuary on the edge of the Blue Mountains. The chalets themselves are a dream — soaring windows framing the bush, a crackling fireplace, and a deep…

5/5John Greig

We had an amazing four-night stay at the Chalets at Blackheath. With only four chalets, it feels really intimate and peaceful, with each one set among the bushland and connected by easy walking paths and a few lovely…

5/5Kris R

Wow, wow, wow. I’m not sure we will ever stay at a nicer place than here. Everything is wonderful. (And I’m typing this as it rains outside our chalet – I can’t imagine how I’d feel on a sunny evening!) We received a…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 11 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Grand Canyon Walking TrackTourist attraction

    359 m · 4 min walk

    Hiking trail four minutes' walk away, offering panoramic views of the surrounding landscape.

    Practical information

    The concierge’s wordA 4-minute walk away, Grand Canyon Walking Track is ideal for a nature break with panoramic views over the landscapes around Blackheath.

  • Cliff Top walking trackTourist attraction

    810 m · 10 min walk

    Walking trail nearby, offering panoramic views of the surrounding nature.

    Practical information

    The concierge’s wordFor an outdoor break, the Cliff Top walking track is well suited to a daytime walk, with lovely panoramic views over the surrounding nature.

  • Evans LookoutTourist attraction

    892 m · 11 min walk

    Evans Lookout, a scenic viewpoint 892 meters away, providing views of the surrounding landscapes.

    Practical information

    The concierge’s wordFor an open-air break, head to Evans Lookout: this panoramic lookout at 892 meters opens onto the surrounding landscapes.

  • Beauchamp FallsTourist attraction

    1.0 km · 12 min walk

    Beauchamp Falls, a nearby tourist site, provides a natural setting ideal for observing the surrounding landscapes.

    Practical information

    The concierge’s wordFor a nature break, head to Beauchamp Falls when you feel like slowing down and taking in the surrounding scenery.

  • Point Pilcher lookoutTourist attraction

    1.3 km · 16 min walk

    Scenic viewpoint 1.3 km away, providing a panoramic view of the surrounding landscapes.

    Practical information

    The concierge’s wordFor a breath of fresh air, head to Point Pilcher lookout when you feel like taking in sweeping views over the landscapes around Blackheath.

  • Govetts LeapTourist attraction

    2.1 km · 4 min by car

    Govetts Leap, a tourist site 2.1 km away, offering panoramic views of the valley and waterfalls.

    Practical information

    The concierge’s wordFor an open-air break, head to Govetts Leap: the panoramic views over the valley and waterfalls are especially enjoyable on a clear day.

  • Blue Mountains Heritage CentreTourist attraction

    2.5 km · 4 min by car

    Visitor center located 2460 meters away, providing information about the Blue Mountains region.

    Practical information

    The concierge’s wordStop by at the start of your stay to pick up useful bearings on the Blue Mountains region and ease into the rest of your plans.

  • Govetts Leap lookoutTourist attraction

    2.6 km · 4 min by car

    Scenic viewpoint 2,593 meters away, offering a panoramic view of the valley and surrounding waterfalls.

    Practical information

    The concierge’s wordFor an open-air break in Blackheath, head to Govetts Leap lookout: this elevated viewpoint opens onto sweeping views of the valley and surrounding waterfalls.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Sutton ParkPark

    3.1 km · 5 min by car

    Sutton Park, a park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in Blackheath, head to Sutton Park if you feel like stretching your legs along its paths.

  • Blackheath Memorial ParkPark

    3.1 km · 5 min by car

    Blackheath Memorial Park, a park providing green spaces to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Blackheath, Blackheath Memorial Park is ideal for unwinding for a while and enjoying nature.

  • Blackheath GardensPark

    3.6 km · 6 min by car

    Blackheath Gardens, a park providing green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in Blackheath, Blackheath Gardens is ideal for unwinding and enjoying nature for a while.

  • Campbell Rhododendron GardensGarden

    3.8 km · 6 min by car

    Garden to visit, featuring a variety of plants and green spaces.

    Practical information

    The concierge’s wordFor a green break in Blackheath, Campbell Rhododendron Gardens is well suited to a quiet stroll among varied plants and green spaces.

  • Centennial Grove Grotto "Canyon"Park

    4.3 km · 7 min by car

    Centennial Grove Grotto, a park providing a natural space for walking and relaxation.

    Practical information

    The concierge’s wordFor a nature break in Blackheath, head to Centennial Grove Grotto "Canyon" for a gentle walk and a quiet moment.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What are the check-in and check-out times at Chalets at Blackheath?

    Standard check-in begins from 3:00 PM and check-out must be completed before 10:00 AM or 10:30 AM according to sources, subject to flexibility upon request and availability.

  • Can I check in early?

    Early check-in may be granted if the chalet is ready; it is subject to availability and must be requested in advance from the establishment.

  • Is it possible to request a late check-out at Chalets at Blackheath?

    Late check-outs may sometimes be granted depending on occupancy; it is advisable to request it at the reception as early as possible.

  • How does the arrival and key handover work at Chalets at Blackheath?

    Check-in is done at the property reception, where the welcome team hands over the keys and provides necessary information about the stay.

  • What documents are required upon arrival at the hotel?

    The requested documents are generally a credit card and a valid ID at the time of check-in to finalise the registration.

Location & Access

  • Where exactly is Chalets at Blackheath located in the Blue Mountains?

    The establishment is located at 394 Evans Lookout Road, Blackheath, in the Blue Mountains, New South Wales, Australia.

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 125 km from Sydney Kingsford Smith Airport, which is about 1.5 to 2 hours drive depending on traffic.

  • How to get to Chalets at Blackheath from Sydney by car?

    The drive from Sydney mainly follows the M4 motorway and then the Great Western Highway, heading towards Blackheath in the Blue Mountains.

  • Is it easy to access the hotel by public transport from Sydney?

    It is possible to take a train to Blackheath station and then reach the property by taxi or private transfer in a few minutes' drive.

  • How far is the hotel from the centre of Blackheath and shops?

    Chalets at Blackheath is located a few kilometres from the centre of Blackheath, near Evans Lookout, in a quiet, wooded natural area.

  • Does the hotel have parking?

    Yes, free private parking is available on site for guests, with an electric vehicle charging station according to some sources.

  • What is the atmosphere of Blackheath and how does it differ from Katoomba for a stay?

    Blackheath offers a tranquil and authentic mountain village atmosphere, less touristy than Katoomba, with direct access to stunning viewpoints and trails.

Rooms & Amenities

  • What type of rooms or chalets does Chalets at Blackheath offer?

    The chalets are independent units with a king-size bed, fireplace, large bay windows, bathroom with double rain shower, sometimes a deep bathtub, equipped kitchen, and private terrace.

  • Are the chalets equipped with a kitchen to prepare meals?

    The chalets have a kitchen or kitchenette equipped, allowing for the preparation of simple meals with dishes, cooktops, and basic equipment.

  • What comfort amenities are found in the chalets (air conditioning, heating, bathroom)?

    Each chalet is air-conditioned and has heating, a fireplace, as well as a modern bathroom with a walk-in shower and quality bath products.

  • Do the chalets have a lounge area, minibar, and included Wi-Fi?

    The accommodations offer free Wi-Fi, a minibar, a seating area, and a terrace or outdoor space with views of the surrounding nature.

  • Can the chalets at Chalets at Blackheath be used year-round?

    The chalets are designed to be used year-round, with good insulation, heating, a fireplace, and amenities suitable for both cold and warm seasons.

  • Is Chalets at Blackheath considered a luxury boutique hotel in the Blue Mountains?

    The hotel is affiliated with Small Luxury Hotels of the World, highlighting its positioning as a small luxury boutique hotel focused on personalised service.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is free and available throughout the property, including in the chalets, with a reported speed sufficient for multiple devices and common digital uses.

  • What services are automatically included in the room rate?

    The stay includes a complimentary continental breakfast, served each morning generally between 8:00 AM and 10:30 AM, with a selection of fresh products.

  • Does the hotel have a concierge service to organise activities and bookings?

    A concierge service is offered to assist in organising activities, excursions, reservations, and other special requests during the stay.

  • Is there a laundry or dry cleaning service for guests?

    Laundry and dry cleaning services are offered to guests for an additional fee, according to available information.

  • Are airport transfers offered?

    Private transfers can be arranged through the hotel or concierge, but there is no mention of a regular free airport shuttle.

  • What do customer reviews generally say about Chalets at Blackheath regarding comfort and service?

    Online customer reviews describe Chalets at Blackheath as a very peaceful, elegant, and comfortable retreat, with a high level of service and strong appreciation for the natural setting.

Dining

  • What type of breakfast is offered?

    Breakfast is a full continental breakfast, included in the rate, with a selection of items such as breads, pastries, cereals, and cold options.

  • Is there a restaurant on-site at Chalets at Blackheath for lunch and dinner?

    The establishment does not have a traditional restaurant on-site; however, it may offer platters, baskets, or chalet meal options upon request and subject to availability.

  • Can meals or baskets be ordered to enjoy in the chalet or outdoors?

    Guests can enjoy chalet dining services or picnic baskets upon prior request, as well as recommendations for restaurants in nearby villages.

  • Does the hotel offer vegetarian or special dietary options?

    Options suitable for certain diets (vegetarian, gluten-free, etc.) can often be offered for breakfast or platters, upon advance request.

  • Is there a bar or lounge for having a drink in the evening?

    There is not a bar per se, but some packages and services may include drinks or a well-stocked minibar in the chalet.

Spa & Wellness

  • Does the hotel have a spa area or wellness treatments on-site?

    The establishment does not mention a spa or pool on-site, but offers massages and wellness treatments in the chalet upon request.

  • Can massages or private treatments be booked in the chalet at Chalets at Blackheath?

    Massages and treatments can be arranged directly in the chalet, by appointment, through the establishment's partner therapists.

  • Does the hotel have a gym or fitness room for guests?

    There is no dedicated gym indicated; wellness activities focus mainly on nature, walking, and chalet treatments.

  • Does the hotel have a pool?

    No, the hotel does not have a pool, either indoor or outdoor, according to available information.

Activities & Leisure

  • What outdoor activities are easily accessible from Chalets at Blackheath?

    The location near Evans Lookout provides easy access to hiking trails, viewpoints, and nature in the Blue Mountains for walking and wildlife observation.

  • What leisure facilities are available on the property itself?

    On-site, guests can enjoy a garden, a terrace, an outdoor fireplace, and a property adjacent to an 18-hole golf course, according to information from some partners.

  • Does the hotel offer bikes or e-bikes for exploring around Blackheath?

    Electric bikes are available for exploring the surroundings, including reaching the town of Blackheath and nearby viewpoints.

  • Can organised tours in the Blue Mountains National Park be booked from the hotel?

    Tours, guided visits, and personalised experiences in the Blue Mountains can be booked through the concierge or the hotel team.

Family & Kids

  • Does the establishment welcome families with young children or babies?

    The chalets generally only accept children from a certain age, with sources indicating that children may be welcomed but no baby cots are available.

  • Can an extra bed or a baby cot be added in the chalets?

    Children can share the existing bed with their parents, and paid extra beds are available, but there are no baby cots provided.

  • Are there specific activities or services for families at Chalets at Blackheath?

    No mini-club or specific entertainment programme is offered; family activities mainly revolve around hiking and nature exploration.

  • Is Chalets at Blackheath suitable for a family stay in the Blue Mountains?

    The tranquility of the site is well-suited for families seeking peace, but some facilities and paths may be better suited for older children.

Pets

  • Are pets allowed at Chalets at Blackheath?

    Pets are not allowed, as indicated by partner descriptions and affiliation with certain hotel programmes.

  • Does the hotel offer special services for dogs or cats?

    No specific pet services (beds, bowls, menus) are offered since pets are not permitted on the premises.

  • What are the alternatives if I wish to come to the Blue Mountains with my pet?

    It is advisable to have pets looked after in a kennel or by a pet-sitter in Sydney or the surrounding area before heading to Chalets at Blackheath.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The property has relatively flat and wide paths, with accessible parking; several chalets are advertised with ramps and wide-opening showers.

  • Are there reserved parking spaces and wheelchair-accessible paths?

    The parking areas include accessible spots, and some chalets offer level access or ramps, making it easier for wheelchair movement.

  • Are the bathrooms equipped for people with disabilities?

    The showers are level access with wide openings; however, the presence of equipment such as grab bars or shower seats should be confirmed with the hotel.

Billing & Policies

  • What payment methods are accepted at Chalets at Blackheath?

    The main accepted payment methods are common international credit cards; some partners mention a pre-authorisation or deposit upon arrival.

  • Do the displayed prices include breakfast and are they per person or per room?

    Rates are generally quoted per room per night, for one or two people, with continental breakfast included in many offers.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate chosen and the booking channel; some offers are flexible with free cancellation up to a certain date, while others are non-refundable.

  • Are there any local taxes to pay?

    Taxes are generally included in the rates displayed by major booking sites; there is no mention of any specific additional local occupancy tax.

Sustainability

  • Does Chalets at Blackheath have an eco-friendly or sustainable approach?

    The establishment promotes an eco-friendly approach, with chalets designed with sustainability in mind and a particular focus on integration into the natural environment.

  • How do the architecture and design of the chalets take sustainability into account?

    The materials used and the design prioritise a minimalist aesthetic and improved energy performance while reducing the impact on the surrounding ecosystem.

  • What concrete measures does the establishment implement to limit its environmental impact?

    Filtered mountain water, limiting the footprint, and certain resource management practices contribute to reducing the property's environmental impact.

The Concierge answers — Chalets at Blackheath

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Chalets at Blackheath and Sydney airport?

    The concierge can organise a private transfer by car or limousine to or from Sydney airport, with a choice of vehicle category and schedules tailored to your flight.

  • Can I book a taxi or rideshare for my trips between Blackheath, Katoomba and the surrounding areas?

    It is possible to book a taxi or rideshare through the concierge for one-off trips to Katoomba, Leura or other villages in the Blue Mountains.

  • Can you assist with transportation between Blackheath station and the hotel?

    The concierge can advise on the best train schedules from Sydney and arrange a private transfer or taxi between Blackheath station and the property.

  • Is it possible to book a chauffeur-driven car for a day tour of the Blue Mountains?

    Chauffeur-driven excursions can be arranged for the day, including scenic stops and visits in the Blue Mountains according to your interests.

  • Can you help me rent a car delivered directly to Chalets at Blackheath?

    The concierge can recommend nearby rental companies and arrange for a vehicle to be delivered to the hotel if the provider offers this service.

Restaurant Reservations

  • Can you book fine dining restaurants for me in the Blue Mountains?

    Reservations are made through the concierge, who can suggest the best dining options in Blackheath, Katoomba or Leura based on your culinary preferences.

  • Can you find a restaurant open late in the vicinity of the hotel?

    The concierge can recommend restaurants that are open late and check their hours, then make the necessary reservations.

  • Can you organise a picnic basket for a hike or lunch at the lookout?

    Picnic baskets or platters can be organised through the team, taking into account allergies and dietary restrictions based on the day's possibilities.

  • Can you recommend vegetarian or gluten-free restaurants near Chalets at Blackheath?

    The concierge can direct you to vegetarian, vegan or gluten-free options in the area and manage reservations while noting dietary constraints.

Spa Bookings

  • Is it possible to book a massage or wellness treatment directly in my chalet?

    Massages and private treatments in the chalet can be booked in advance, subject to the availability of partner therapists.

  • Can you arrange access to a spa or hammam in the Blackheath area?

    The concierge can recommend and book partner spas in nearby villages, with transfers organised if needed.

  • Can I request a wellness treatment at a specific time after my hiking day?

    Requests for specific time slots, such as at the end of the day after a hike, are handled through the concierge who coordinates with the therapists.

Excursions & Cultural Visits

  • Can you organise a guided hike in the Blue Mountains National Park?

    The concierge can arrange guided hikes to Evans Lookout, Govetts Leap and other sites, with a private guide or small groups.

  • Is it possible to book a private tour to the Three Sisters and Scenic World from the hotel?

    Private tours including Scenic World, the Three Sisters and the most beautiful viewpoints can be custom designed with a local guide.

  • Can you help me organise a wine tour departing from Chalets at Blackheath?

    The concierge can recommend vineyard tours accessible for a day and arrange round-trip transport.

  • Can you create a customised itinerary to explore the prettiest villages and gardens of the Blue Mountains?

    Custom itineraries can be prepared to discover the villages, galleries and gardens of the Blue Mountains according to the duration of your stay.

Special Occasions

  • Can you prepare a romantic surprise in the chalet for a wedding anniversary?

    The concierge can organise decoration, petals, candles, champagne and small romantic gestures in the chalet to celebrate a wedding anniversary.

  • Can you arrange a photographer for a photo shoot in the Blue Mountains?

    It is possible to book a local professional photographer for a couple, family or proposal photo shoot in the area.

  • Is it possible to organise a private and personalised dinner in my chalet for a special occasion?

    The concierge can coordinate a private dinner in the chalet with a personalised menu, within the limits of available catering services.

  • Can you help me organise a marriage proposal with a view of the Blue Mountains?

    Assistance is offered for the preparation of marriage proposals, including scouting panoramic spots and discreet logistics.

Shopping & Luxury Services

  • Can you recommend high-end or designer shopping locations in the Blue Mountains and Sydney?

    The concierge can recommend Australian design, fashion or craft boutiques in the area and arrange bespoke shopping tours.

  • Can you arrange for flowers, champagne or a gift to be delivered to my chalet before my arrival?

    Services for flowers, personalised gifts, premium champagne or fine pastries can be arranged in the chalet upon request.

Family Activities

  • Can you help me plan child-friendly activities around Blackheath?

    Activities suitable for children from the age accepted by the establishment can be suggested, such as walks, easy lookouts and family attractions.

  • Do you have suggestions for family activities if the weather is rainy in the Blue Mountains?

    The concierge can propose ideas for family outings in rainy weather, including museums, indoor attractions or trips to Sydney.

Personalized Experiences

  • Can you organise a personalised experience to observe local wildlife at sunrise or sunset?

    Bespoke experiences such as wildlife observation, sunrise at lookouts or private tastings can be arranged depending on the season.

  • Is it possible to book a guided photo tour to capture the landscapes of the Blue Mountains?

    The concierge can coordinate photo outings with a local photographer guide to capture the iconic landscapes of the Blue Mountains.

  • Can you prepare a customised programme combining hiking, cycling and wellness moments during my stay?

    Recommendations can be provided for running, cycling or wellness routes tailored to your level and the duration of your stay.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

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