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5★ · Florence

Belmond Villa San Michele

Via Doccia, 4, 50014 Fiesole FI, Italie, Florence

4.74.7/5530 reviews · Google rating
  • Set in the hills above Florence
  • Renaissance architecture
  • Lush gardens
  • Outdoor swimming pool

Hotel 5-star in Florence, in the heart of Florence, featuring an outdoor pool, fine-dining restaurant and breakfast overlooking Florence.

How many rooms does Belmond Villa San Michele in Florence have?

The exact room count is best confirmed when booking.

The Concierge can guide you towards the room category that best suits your stay.

Does Belmond Villa San Michele have a restaurant in Florence?

Yes, the hotel has a restaurant with a refined style.

Dinner overlooking Florence’s evening lights is popular, so booking ahead is sensible.

What wellness facilities are available at Belmond Villa San Michele?

The hotel has an outdoor pool, especially welcome after sightseeing in Florence.

Massage treatments can also be arranged to extend the calmer pace of a stay in the hills.

A word from the Concierge

Belmond Villa San Michele through the Concierge's eyes

Perched on the hills of Florence, Belmond Villa San Michele offers a charming setting. This 5★ hotel is close to the city center, in a peaceful environment. The property, part of the Belmond brand, combines luxury and history, providing a unique experience for travelers. Lush gardens and Renaissance architecture create an elegant atmosphere. What sets this hotel apart is its romantic ambiance and personalized service. Guests appreciate the idyllic setting, perfect for couple getaways or tranquil retreats. The hotel also features quality amenities, such as an outdoor pool and a refined restaurant. The views of Florence enhance the appeal of this establishment. Before you go, know that the hotel suits both couples and business travelers. The summer season attracts many tourists, but spring and autumn offer pleasant weather for exploring the city. Be sure to book in advance to secure your stay. _My tip from the Concierge: book a massage at the spa to unwind after a day of sightseeing in the city._

Why choose Belmond Villa San Michele?

Belmond Villa San Michele is an exceptional address in Florence, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 3 July 2026.

  • Set in the hills above Florence
  • Renaissance architecture
  • Lush gardens
  • Outdoor swimming pool
  • Views over Florence
  • Peaceful setting near the city centre

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

1
  • Outdoor pool

Dining

2
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Business & events

1
  • Private events

Accessibility

1
  • Elevator

Other amenities

21
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • Garden
  • In-room safe
  • Luggage storage
  • Massage treatments
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service
  • Wedding services

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Breakfast overlooking Florence

    Beginning the day overlooking Florence immediately changes the tone of a stay. Breakfast here becomes a suspended moment, shaped by morning light, the calm of the hills and the feeling of having the city at one’s feet without yet being caught in its pace. Ideal for travellers who want to ease gently into a day of sightseeing, or simply enjoy the rare privilege of waking in a historic and green setting.

    IncontournableIncluded in your stay
  • Post-sightseeing swim

    After several hours spent in Florence’s streets, museums and palaces, returning to the outdoor pool at Villa San Michele offers a particularly welcome contrast. This experience captures the spirit of the property: experience the city intensely, then return to calm, light and space. Simple in appearance, yet transformative in the quality it brings to a stay, especially in the warmer months.

    Included in your stay
  • Dinner facing the city lights

    At dusk, the views over Florence give dinner an almost cinematic dimension, while preserving the property’s discreet elegance. This is the experience to favour for a couple’s stay, an anniversary or simply to make the most of the hotel’s position. The pleasure lies as much in the setting and the pace of service as in the food itself.

    RomantiqueReservation required
  • Massage after a day in Florence

    To extend the sense of retreat offered by the villa, few things are more fitting than a massage booked at the end of the day. After cobbles, staircases, queues and Florence’s visual intensity, this restorative pause helps rebalance the stay. It suits couples as much as solo travellers who want the hotel to be a genuine place of recovery rather than a mere base.

    Reservation required
  • Morning walk through the gardens

    Before heading into the historic centre, taking time for a walk through the lush gardens reveals the deeper identity of Villa San Michele. The estate is then experienced at its most peaceful: pathways, greenery, stone, silence and distant views over Florence. A discreet yet essential experience, showing that the property’s luxury lies first in its relationship with the landscape.

    Included in your stay
  • Florence in alternation: city and hills

    Perhaps the truest signature experience is to shape the stay in two movements: cultural immersion in the morning, return to the estate in the afternoon, then dinner with a view in the evening. This way of inhabiting Florence avoids saturation and allows guests to make full use of the hotel’s advantages. It particularly suits travellers who favour quality of rhythm over the multiplication of sights.

    Esprit du lieuIncluded in your stay

In the press

Distinctions & affiliations

Brand

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

Data collected on 31 May 2026.

Stay policies

Check-in & check-out

Check-in
From 14:00
Check-out
Until 12:00

Cancellation

3 days prior to arrival date - charge one night stay

Free cancellation up to 72 hours before arrival

Pets

Pets are welcome at no extra charge.

Additional Fee for Pets

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Via Doccia, 4, 50014 Fiesole FI, Italie

View on the map

Google listing

Guest reviews

4.7 / 5 · 530 reviews

5/5Michelin Guide

Villa San Michele is truly a remarkable hotel, set on the hills above Florence, offering a spectacular view of the city. Location The hotel is housed in a stunning historical building, about 20-30 minutes drive from…

5/5Hamish Priest

Ideal hotel to get the best of a city break and rural escape. Wonderful to visit Florence having enjoyed the amazing big picture view that the hotel provides. The food at the main restaurant has especially good Tuscan…

5/5Sheena Joseph

We stayed at the Villa for two nights for our anniversary, and it was perfect in every way! The hotel staff was so friendly and provided exceptional service! The Villa itself is so, so, beautiful, pictures don't…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 53 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Antica Trattoria da Tito dal 1913Historic landmark

    3.8 km · 7 min by car

    Italian restaurant located 3,813 meters away, providing a traditional dining experience.

    Practical information

    The concierge’s wordFor a traditional Florentine interlude, slip into Antica Trattoria da Tito dal 1913 when you're craving a straightforward Italian meal.

  • Théâtre TuscanyPerforming arts

    4.0 km · 7 min by car

    Tuscany Theater, a performing arts venue located 4,027 meters away.

    Practical information

    The concierge’s wordFor a cultural break in Florence, Théâtre Tuscany is well suited to an evening centered on the performing arts.

  • DavidTourist attraction

    4.3 km · 7 min by car

    Sculpture located 4,259 meters away, representing the famous masterpiece of the Renaissance.

    Practical information

    The concierge’s wordIf you're in the mood for an art-and-Renaissance break, head to David, a sculpture that makes for a cultural pause in Florence.

  • Galerie de l'AcadémieMuseum

    4.3 km · 7 min by car

    Art museum located 4,292 meters away, housing works from the Renaissance.

    Practical information

    The concierge’s wordIf you're in the mood for a cultural break, the Accademia Gallery offers a lovely immersion into Renaissance art in Florence.

  • LEONARDO INTERACTIVE MUSEUM - OFFICIAL MUSEUM OF FLORENCE - 50% OFF ONLINE TICKETSMuseum

    4.4 km · 8 min by car

    Museum 4.4 km away, dedicated to the inventions and works of Leonardo da Vinci.

    Practical information

    The concierge’s wordFor a playful break around Leonardo da Vinci’s inventions and works, this museum suits a solo visit, a couple outing, or family time.

  • Museo Leonardo Da VinciMuseum

    4.5 km · 8 min by car

    Museum in Florence, dedicated to the works and inventions of Leonardo da Vinci.

    Practical information

    The concierge’s wordFor a cultural break in Florence, this museum dedicated to Leonardo da Vinci’s works and inventions suits both curious visitors and lovers of ingenuity.

  • Palais Médici RiccardiMuseum

    4.6 km · 8 min by car

    Museum 4.5 km away, showcasing the history and art of the Medici family.

    Practical information

    The concierge’s wordFor a cultural break, head to Palazzo Medici Riccardi: an ideal museum if you want to dive into the history and art of the Medici family.

  • Museo dell'Opera del DuomoTourist attraction

    4.6 km · 8 min by car

    Art museum 4.6 km away, showcasing works related to the Florence Cathedral.

    Practical information

    The concierge’s wordIf you want to extend your visit to Florence Cathedral, this art museum offers a cultural interlude centered on works connected to it.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Piazza del DuomoSquare

    4.8 km · 8 min by car

    Piazza del Duomo, an iconic square in Florence, known for its cathedral and remarkable architecture.

    Practical information

    The concierge’s wordFor a Florentine interlude, head to Piazza del Duomo when you feel like admiring the cathedral and the square’s remarkable architecture.

Shops nearby

Bakery, fine-food deli, olive-oil mill, pharmacy — the village’s useful addresses.

My tip: the front desk keeps these addresses on hand.

  • Marché de Sant'AmbrogioMarket

    4.4 km · 8 min by car

    Market in Florence, offering a variety of fresh and local products.

Places to visit nearby

The sights, landmarks and walks I recommend around Belmond Villa San Michele — each place has its own detailed guide.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Location & Access

  • Where is Belmond Villa San Michele located near Florence?

    Belmond Villa San Michele is situated on the hill of Fiesole, approximately 8 km above the centre of Florence, offering a panoramic view of the city.

  • Is Belmond Villa San Michele located in Fiesole or in the centre of Florence?

    The property is located on the heights of Fiesole, on the hill overlooking Florence, in the Tuscany region of Italy.

  • How far is Belmond Villa San Michele Florence from Florence?

    The villa is located about 8 kilometres by car from the historic heart of Florence, with the actual travel distance varying depending on the route.

  • What is the distance between the hotel and the airport?

    From Florence airport, the drive to the villa generally takes 20 to 30 minutes depending on traffic.

Arrival & Departure

  • Does the hotel have parking?

    Parking is available on site for guests, referred to as public or on-site parking in the hotel descriptions.

  • What are the check-in and check-out times at Belmond Villa San Michele?

    Check-in usually takes place from 3 PM and check-out until 12 PM, subject to confirmation at the time of booking.

  • Can I check in early?

    Early check-in may be possible depending on occupancy and must be requested in advance from the hotel, with confirmation on the day itself.

  • Does the hotel offer a late check-out service?

    Late check-out may be offered subject to availability, often with an additional charge, to be arranged directly with the hotel reception.

  • Are airport transfers offered?

    Transfer services are offered by the hotel, including private shuttles on request between the airport or train station and the property.

  • Can luggage be stored before arrival or after departure?

    Luggage can be stored at the hotel’s luggage room before check-in and after check-out, via the luggage storage service.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    The rooms and suites have an Internet connection, with Wi-Fi accessible throughout the establishment for guests.

  • What types of rooms and suites are available at Belmond Villa San Michele?

    The hotel mainly offers double rooms and suites, including junior suites, with some units recently renovated.

  • How many rooms does Belmond Villa San Michele Florence have?

    The establishment mentions 39 to 45 rooms and suites, spread across the main villa and the outbuildings, after renovation.

  • What amenities can be found in the rooms at Villa San Michele hotel?

    The rooms feature terracotta flooring, Carrara marble bathrooms, flat-screen televisions, CD/DVD players, minibars, and air conditioning.

  • Can you book a room with a view of Florence at Belmond Villa San Michele?

    Several rooms and suites have terraces or spectacular views of Florence and the terraced gardens on the hill.

  • Are laundry and ironing services available at the hotel?

    Daily housekeeping, laundry, dry cleaning, and ironing services are offered to guests for an additional charge.

Dining

  • What type of breakfast is offered?

    The breakfast served is American-style, complemented by an international selection suitable for a five-star hotel.

  • What restaurants are available at Belmond Villa San Michele Florence?

    The villa has several restaurants: La Loggia, Ristorante San Michele, and the Pool Grill, offering Italian and Tuscan cuisine.

  • What are the opening hours of the La Loggia restaurant at Villa San Michele hotel?

    La Loggia serves dinner from Tuesday to Sunday from 7:30 PM to 10:30 PM, with a smart casual dress code.

  • Does Ristorante San Michele serve lunch and dinner at the hotel?

    Ristorante San Michele serves lunch from 1 PM to 2:30 PM and dinner from 7:30 PM to 10:30 PM, featuring refined Italian cuisine.

  • Are there gastronomic experiences or cooking classes at Villa San Michele?

    The hotel can offer themed dinners, cooking classes, and culinary events according to the seasonal programme.

Spa & Wellness

  • Does the hotel have a swimming pool?

    An outdoor swimming pool is available in the gardens, with views of the valley and the city of Florence.

  • Is the swimming pool at Villa San Michele Florence outdoor and seasonal?

    An outdoor swimming pool with a sun terrace is accessible to guests, generally open during the warm season, with towels provided.

  • What wellness and fitness services are available at Belmond Villa San Michele?

    The establishment offers a fitness centre, outdoor baths, massages, beauty treatments, and other wellness services.

  • Does Belmond Villa San Michele have a Guerlain spa?

    The hotel will inaugurate the Villa San Michele Spa by Guerlain, offering signature treatments and wellness rituals in a dedicated space.

  • What types of treatments are offered at the spa of Belmond Villa San Michele?

    Massages, facials, beauty treatments, and personal coaching services are offered, sometimes at an additional cost.

Activities & Leisure

  • What activities and leisure options are offered at Villa San Michele Florence?

    The hotel offers numerous activities: cycling, hiking, cooking classes, cultural visits, concerts, movie nights, and courses on local culture.

  • Can one participate in guided tours or cultural activities from the hotel?

    Bicycle excursions, guided walks, visits to temporary art galleries, and live music events can be organised.

  • Are there cooking classes at Belmond Villa San Michele?

    Cooking classes and themed dinners are offered, allowing guests to discover Tuscan cuisine within the villa.

  • Can Villa San Michele Florence host weddings and private events?

    Belmond Villa San Michele is frequently mentioned as a venue for weddings and events, benefiting from panoramic spaces and suitable gardens.

Family & Kids

  • Is the hotel suitable for families with children?

    A children's play area is available and some family activities, such as workshops or classes, are offered depending on the season.

  • Is there a playground or children's facilities at Villa San Michele?

    A children's playground is listed among the facilities, allowing younger guests to have fun on site.

  • Can we book a babysitting service at Belmond Villa San Michele?

    Babysitting services can be arranged through the hotel, usually upon request and at an additional cost.

  • Are family activities offered from the Belmond Villa San Michele Florence?

    Certain activities such as cooking classes or walks can be adapted for families, with the hotel potentially offering dedicated experiences.

Pets

  • Are pets allowed at Belmond Villa San Michele?

    Pets are not systematically mentioned as accepted; the policy may vary depending on the room and the season. Contact the concierge to confirm the current policy.

  • Are there additional fees for pets at Villa San Michele?

    The hotel does not clearly indicate whether pets are free or if there are restrictions. Contact the concierge to confirm the current policy.

  • What services are offered for pets at Villa San Michele?

    Detailed information about pet services (bowls, beds, outdoor spaces) is not publicly specified. Contact the concierge to confirm the current policy.

Accessibility

  • Is Belmond Villa San Michele suitable for people with reduced mobility?

    Some parts of the hotel may be adapted for people with reduced mobility, but the historic building and terraced gardens may limit accessibility. Contact the concierge to confirm the current policy.

  • Are there accessible rooms for disabled guests at Villa San Michele?

    Details about accessible rooms or specific facilities for wheelchairs are not precisely described online. Contact the concierge to confirm the current policy.

  • Are the common areas of the hotel (restaurant, pool, gardens) easily accessible?

    Information regarding elevators, ramps, and access to restaurants for people with reduced mobility remains limited. Contact the concierge to confirm the current policy.

Billing & Policies

  • What is the price range of rooms at Belmond Villa San Michele Florence?

    The rates at Belmond Villa San Michele vary according to the season, room type, and offers, with a premium positioning corresponding to a 5-star hotel.

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the rate chosen (flexible or non-refundable) and the periods of stay, as specified during online booking or through the agency.

  • Are there any tourist taxes to pay?

    A tourist tax is generally applied in Fiesole/Florence and is not included in the room rate, to be paid on-site according to local regulations.

  • What payment methods are accepted at Belmond Villa San Michele?

    Major credit cards are usually accepted, as well as secure payment via partner online booking platforms.

Included Services

  • What are the main services included for guests at Villa San Michele hotel?

    Concierge services, 24-hour reception, currency exchange, ticket sales, and car or bike rentals are available.

  • What services are included and which are at an additional cost at Belmond Villa San Michele?

    Access to the outdoor pool, fitness centre, and certain on-site activities is generally included, while spa services, excursions, and meals remain at an additional cost.

  • Is Wi-Fi, the pool, and the gym at Villa San Michele hotel free?

    Wi-Fi internet access and access to the pool and fitness centre are generally included for guests.

Sustainability

  • How many Belmond hotels are there in Italy and does Villa San Michele belong to them?

    Belmond, a brand of the LVMH group, operates several luxury hotels in Italy, including Villa San Michele in Florence, with a premium approach often attentive to local heritage.

  • What environmental sustainability actions are implemented at Belmond Villa San Michele?

    The specific commitments to sustainability, water management, energy, and heritage protection for Belmond Villa San Michele are not publicly detailed. Please contact the concierge to confirm the current arrangements.

  • Is Belmond Villa San Michele located in a restored historic building?

    The hotel occupies a restored 15th-century former monastery, enhancing the architectural heritage and historic gardens above Florence.

The Concierge answers — Belmond Villa San Michele

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between Florence airport and Belmond Villa San Michele?

    The concierge can organise a private transfer by car or limousine to and from Florence airport, subject to prior reservation and additional charges.

  • How can I organise my journeys between the hotel, the centre of Florence and Fiesole?

    The concierge can book taxis or chauffeur-driven cars for journeys between the hotel, the historic centre of Florence, and Fiesole.

  • Is there a shuttle between Belmond Villa San Michele and the centre of Florence?

    It is recommended to contact the concierge to find out the schedule for any courtesy shuttle service between the hotel and the centre of Florence.

  • Can you help me organise transport from the hotel to the Chianti region?

    The concierge can advise and book a transfer by train or chauffeur-driven car to reach Chianti or other Tuscan towns.

Restaurant Reservations

  • How can I reserve a table in the restaurants of Belmond Villa San Michele?

    Reservations are made through the concierge, who can secure a table at La Loggia, Ristorante San Michele, or Pool Grill depending on the season and availability.

  • Can you recommend and book fine dining restaurants in Florence?

    The concierge can recommend and reserve tables at the best fine dining restaurants in Florence and Fiesole, taking into account your culinary preferences.

  • Is it possible to organise a private romantic dinner with a view of Florence at the hotel?

    The concierge can organise a private romantic dinner on the terrace or in the gardens, depending on the weather and availability, with a personalised menu.

Spa Bookings

  • How can I book a treatment at the Villa San Michele Spa by Guerlain?

    Reservations are made with the concierge or the spa for Guerlain treatments, massages, and rituals, at specified times each day.

  • Can you arrange a couple's treatment at the hotel spa?

    The concierge can organise couple's treatments at the Guerlain spa, subject to availability and prior reservation.

  • Are there wellness or spa packages to book before arrival?

    It is recommended to contact the concierge to find out about current special spa and wellness offers and to book the corresponding packages.

Excursions & Cultural Visits

  • Can you organise a private tour of the main museums in Florence?

    The concierge can book private guided tours of Florence including the Duomo, the Uffizi Gallery or the Accademia, with skip-the-line tickets.

  • How can a day trip to Chianti be organised from Belmond Villa San Michele?

    The concierge can arrange a wine tour with a driver and guide in Chianti departing from the hotel.

  • Can you suggest a guided tour of Fiesole from the hotel?

    The concierge can suggest and book cultural tours in Fiesole, including archaeological sites and views of Florence.

Special Occasions

  • How can a wedding or ceremony be organised at Belmond Villa San Michele Florence?

    The concierge can coordinate the privatisation of spaces, catering, decoration, and photography services for a wedding at Belmond Villa San Michele.

  • Can you help me organise a romantic marriage proposal at the hotel?

    The concierge can prepare special touches in the room (flowers, champagne, pastries) for an anniversary or a marriage proposal.

  • Is it possible to organise a private event or reception in the gardens of Villa San Michele?

    It is recommended to contact the concierge to plan a private event or reception in the gardens or panoramic lounges of the villa.

Shopping & Luxury Services

  • Can you organise a luxury shopping session in Florence from the hotel?

    The concierge can arrange private shopping sessions in luxury boutiques in Florence, with a driver and possibly a personal shopper.

  • Can you connect me with Florentine artisans for bespoke purchases?

    The concierge can recommend workshops of Florentine artisans and book visits to workshops for leather, goldsmithing, or bespoke perfumes.

  • Is it possible to arrange the shipping of my luxury purchases from Florence to my country?

    The concierge can assist in organising delivery services for your purchases or international shipping from Florence.

Family Activities

  • Can you recommend special activities for families with children at the hotel and in Florence?

    The concierge can suggest family activities such as cooking classes, fun tours of Florence, or treasure hunts suitable for children.

  • Is it possible to book a babysitting service at Belmond Villa San Michele?

    The concierge can arrange babysitting services with approved providers, subject to prior reservation and additional charges.

  • Is there a programme of activities or workshops for children at Villa San Michele?

    It is recommended to contact the concierge to find out about the programme of activities or workshops offered for children during the high season.

Personalized Experiences

  • Can you organise a Tuscan cooking class departing from Belmond Villa San Michele?

    The concierge can organise Tuscan cooking or pastry classes with the hotel chefs or local partners.

  • Is it possible to create a customised itinerary to discover Florence based on my interests?

    The concierge can create customised itineraries in Florence (art, fashion, craftsmanship) with a private French or English-speaking guide.

  • Can you organise a private photo shoot in the villa gardens or in Florence?

    The concierge can organise private photo shoots in the villa gardens or in the centre of Florence with a professional photographer.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits