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5★ · San Sebastián

Akelarre

Padre Orkolaga Ibilbidea, 56, 20008 Donostia / San Sebastián, Gipuzkoa, Espagne, San Sebastián

4.64.6/5251 reviews · Google rating
  • Views over the Atlantic Ocean
  • Sea and green hillside panoramas
  • Contemporary design with a serene feel
  • Selected for the 2025–2026 Gold List

Hotel 5-star in San Sebastián, in the heart of the city, featuring Atlantic Ocean views, contemporary design and a serene atmosphere.

Where is Akelarre hotel in San Sebastián?

Akelarre is in San Sebastián, in a natural setting overlooking the Atlantic.

It feels secluded, with sea and hillside views, while still remaining close to the city.

How much does a stay or dinner at Akelarre cost?

Rates vary with the season, room category and the experience selected.

For a stay or dinner, the simplest option is to check your dates or contact the Concierge.

Does Akelarre have a Michelin-starred restaurant?

Yes. Akelaŕe restaurant holds 3 MICHELIN Stars.

The hotel also has Espazio Oteiza, another Pedro Subijana venue focused on traditional Basque cuisine.

A word from the Concierge

Akelarre through the Concierge's eyes

Akelarre is located in San Sebastián, Spain, offering stunning views of the Atlantic Ocean. This 5★ hotel stands out with its elegant and serene atmosphere, perfect for a relaxing getaway. The surrounding natural setting, with lush green hills, adds to the appeal of the property. Selected in the Condé Nast Traveler Gold List 2025-2026, it attracts guests seeking luxury and tranquility.

Akelarre is distinguished by its refined atmosphere and personalized service. Guests appreciate its contemporary design, blending comfort and aesthetics. The hotel offers modern facilities while maintaining a warm ambiance. Panoramic views of the sea and surrounding mountains create a unique experience for visitors. Food enthusiasts will also find satisfaction here with quality culinary options.

Before visiting, know that Akelarre is well-suited for couples and travelers seeking relaxation. The hotel is ideal for romantic getaways but also for wellness retreats. The high season attracts many visitors, so plan your stay in advance. Public transport provides easy access to downtown San Sebastián.

_My tip from the Concierge: consider reserving your table at the hotel restaurant to fully enjoy the culinary experience._

Why choose Akelarre?

Akelarre is an exceptional address in San Sebastián, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

  • Views over the Atlantic Ocean
  • Sea and green hillside panoramas
  • Contemporary design with a serene feel
  • Selected for the 2025–2026 Gold List
  • In San Sebastián, set in natural surroundings

Rooms & suites

The hotel at a glance

Services & amenities

Wellness

2
  • Spa
  • Fitness centre

Dining

3
  • Michelin-starred restaurant
  • Fine-dining restaurant
  • Bar

Services

2
  • 24-hour concierge
  • Laundry service

Connectivity

1
  • Free Wi-Fi

Accessibility

1
  • Elevator

Other amenities

19
  • 24-hour front desk
  • Air conditioning
  • Bathrobes and slippers
  • Blackout curtains
  • Breakfast service
  • Daily housekeeping
  • Flat-screen TV
  • In-room safe
  • Luggage storage
  • Minibar
  • Multilingual staff
  • Nespresso machine
  • Non-smoking property
  • Premium toiletries
  • Private parking
  • Restaurant
  • Turndown service
  • USB charging ports
  • Wake-up service

Restaurants & bars

2 on-site dining venues, including 3 Michelin stars.

  • Akelaŕe

    3 Michelin stars

    Restaurant

    Chef: Pedro Subijana
    Chef: Pedro Subijana

    Highlights

    • Nueva Cocina Vasca
    • Sublime su Xangurro, talo y cuajada, su Bogavante y kiskilla o su 'Mochi' de alubia de Tolosa.
    Practical information

    The concierge’s wordAt Akelaŕe, trust Pedro Subijana’s hand and save proper room for the Xangurro or the Tolosa bean 'Mochi.'

  • Espazio Oteiza

    Restaurant

    Chef: Pedro Subijana
    Chef: Pedro Subijana

    Highlights

    • cocina vasca
    • cocina vasca, “tradicional, con platos bien hechos”
    Practical information

    The concierge’s wordAt Espazio Oteiza, you come for traditional Basque cuisine, with well-crafted dishes by Pedro Subijana.

In the press

Awards & recognitions

Official distinctions and recognitions awarded to this property.

Distinctions & affiliations

Labels & distinctions
Relais & Châteaux
Rankings
Condé Nast Traveler Gold List

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 2 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Cancellation

Special rate, prepaid and NOT refundable in case of cancellation.

Pets

Pets are not allowed.

Pets not allowed

Wi-Fi

Complimentary high-speed Wi-Fi in all rooms and public spaces.

Location & access

Address: Padre Orkolaga Ibilbidea, 56, 20008 Donostia / San Sebastián, Gipuzkoa, Espagne

View on the map

Official website

Google listing

Guest reviews

4.6 / 5 · 251 reviews

5/5Rakan Abdul Jabbar

Very warm and welcoming staff, with exceptional service throughout our visit. Houssin was particularly attentive, friendly, and helpful, always making sure we were well taken care of. His professionalism and genuine…

Reviews provided by Google Maps. View on Google

Around the hotel

Less than 42 minutes on foot from the heart of the neighbourhood: museums, Michelin tables, and the everyday shops you actually need.

What we visit in the neighbourhood

Three places I send my guests to on their first day.

My tip: start early — you save 30 minutes at the door.

  • Tximistarri kalaTourist attraction

    2.7 km · 5 min by car

    Tourist attraction located 2,725 meters away, providing a cultural and historical experience.

    Practical information

    The concierge’s wordIf you’re after a cultural, historical break in San Sebastián, Tximistarri kala suits a stroll through the area nicely.

  • Parc d'attractions du mont IgeldoTourist attraction

    3.2 km · 5 min by car

    Amusement park located 3168 meters away, featuring various attractions for the whole family.

    Practical information

    The concierge’s wordFor a playful family break, head to Mount Igeldo Amusement Park when you feel like getting a little higher up.

  • Observatoire du mont IgeldoTourist attraction

    3.2 km · 6 min by car

    Igeldo Mountain Observatory, a scenic viewpoint offering views of the city and the bay.

    Practical information

    The concierge’s wordFor a quiet break, head up to the Mount Igeldo Observatory: the panoramic view over San Sebastián and the bay suits the end of the day beautifully.

  • Funiculaire du Mont IgueldoTourist attraction

    3.3 km · 6 min by car

    Igueldo Mountain funicular, a tourist attraction providing panoramic views of San Sebastián.

    Practical information

    The concierge’s wordFor a panoramic break over San Sebastián, the Funicular de Monte Igueldo works well on a clear day or in the late-day light.

  • Lugaritz Kultur EtxeaPerforming arts

    3.4 km · 6 min by car

    Cultural center 3,422 meters away, offering a variety of performances and events.

    Practical information

    The concierge’s wordFor a cultural break in San Sebastián, Lugaritz Kultur Etxea suits an evening built around varied performances and events.

  • Peine del Viento XVTourist attraction

    3.5 km · 6 min by car

    Sculpture located 3.5 km away, representing an emblematic work of contemporary art.

    Practical information

    The concierge’s wordFor a contemporary art break, head to this emblematic sculpture if you're in the mood for a cultural outing beyond the center.

  • Palais de MiramarTourist attraction

    3.8 km · 6 min by car

    Miramar Palace, a convention center and tourist site, located 3.7 km away.

    Practical information

    The concierge’s wordFor a break blending architecture and views in San Sebastián, Miramar Palace lends itself well to a cultural stroll slightly away from the center.

  • Palais d'AieteHistoric landmark

    4.2 km · 7 min by car

    Aiete Palace, a historical landmark in San Sebastián, showcasing local architecture.

    Practical information

    The concierge’s wordFor a calm break in San Sebastián, Palais d'Aiete makes a pleasant detour if you enjoy local architecture and historic landmarks.

What we do nearby

What I book for them when they have a free half-day.

My tip: book the day before — the best tables close fast.

  • Monte Igeldo ParkeaPark

    3.2 km · 5 min by car

    Urban park featuring green spaces and walking paths.

    Practical information

    The concierge’s wordFor a green break in San Sebastián, head to Monte Igeldo Parkea for a peaceful stroll among green spaces and walking paths.

  • Parc AietePark

    4.3 km · 7 min by car

    Aiete Park, a green space suitable for walking and relaxation.

    Practical information

    The concierge’s wordFor a green break in San Sebastián, Parc Aiete is well suited to a quiet stroll or a relaxing moment.

  • Port de Saint-SébastienMarina

    4.8 km · 8 min by car

    Marina located 4,782 meters away, providing facilities for water activities.

    Practical information

    The concierge’s wordFor a sea-focused break, Port of San Sebastián is well suited to a stroll around its nautical activities.

  • Jardins d'Alderdi EderPark

    5.0 km · 9 min by car

    Park in San Sebastián, providing a green space to relax and enjoy nature.

    Practical information

    The concierge’s wordFor a green break in San Sebastián, head to Alderdi Eder Gardens whenever you want to unwind and enjoy a peaceful moment.

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • Does the hotel have parking?

    A private parking is available for free on site for guests of the Akelarre hotel, according to major booking platforms and the official website.

  • Can I check in early?

    Check-ins are generally possible from 3:00 PM. Early check-in may sometimes be offered depending on availability. Contact the concierge to confirm the day's arrangements.

  • Are transfers to the airport offered?

    Transfers can be arranged via the car rental or chauffeur service mentioned by the establishment. Contact the concierge to confirm the day's arrangements.

  • What are the check-in and check-out times at the Akelarre hotel?

    Check-in is generally open from 15:00 and check-out must be completed before 12:00, according to several booking platforms.

  • Is the reception of the Akelarre hotel open 24/7?

    A reception and concierge service is available to organise your activities, bookings, and special requests. Contact the concierge to confirm the day's arrangements.

Dining

  • What type of breakfast is offered?

    The establishment offers a high-end hotel-style breakfast, served in the restaurant or in the room, with a local and continental selection. Contact the concierge to confirm the day's arrangements.

  • What is the gastronomic level of the Akelarre restaurant?

    The Akelarre restaurant is awarded three Michelin stars and offers tasting menus. A second restaurant, Oteiza, serves local and Spanish cuisine.

  • How much does a menu at the Akelarre restaurant approximately cost?

    The Akelarre restaurant primarily operates on tasting menus, with different menus and prices. Contact the concierge to confirm the details for the day.

  • Is there another restaurant besides the gastronomic Akelarre in the hotel?

    A second restaurant, Oteiza, offers a more casual menu of Spanish and local cuisine, open for breakfast, lunch, and dinner according to the hotel's indications.

  • Is the Akelarre restaurant open every day of the week?

    The Akelarre restaurant may be closed on certain days of the week and at certain times, notably Sunday evening, Monday, and Tuesday depending on the season. It is recommended to check the dates before booking.

  • Does the Akelarre hotel have a wine cellar with tastings?

    You can taste wines in the establishment's cellar, which offers organised tastings for an additional fee.

Rooms & Amenities

  • Is Wi-Fi available in the hotel?

    A Wi-Fi connection is accessible for free throughout the Akelarre hotel, including in the rooms and common areas.

  • What amenities can be found in the rooms of the Akelarre hotel?

    The rooms and suites feature a king-size bed, air conditioning, a Bang & Olufsen television, a minibar, a coffee machine, and a bathroom with a bathtub and shower.

  • Does the Akelarre hotel offer suites with private pools or sea view terraces?

    Some suites have a private pool, a dressing room, and a terrace with panoramic sea views, according to descriptions on booking sites.

  • How many rooms and suites does the Akelarre hotel have?

    The hotel has 22 rooms and suites, all with elegant and contemporary design, as stated by the official website and major travel platforms.

  • What is the official category of the Akelarre hotel - Relais & Châteaux?

    Akelarre is a 5-star hotel and a member of Relais & Châteaux, located on a promontory overlooking the sea, near San Sebastián.

  • Is the Wi-Fi connection at the Akelarre hotel paid or free?

    Free Wi-Fi is available in the rooms and common areas, intended for standard use by guests. No additional cost is mentioned.

Pets

  • Are pets allowed at Akelarre?

    Pets are not mentioned as accepted by the hotel on several booking channels. Contact the concierge to confirm the day's arrangements.

Location & Access

  • What is the distance between the hotel and the airport?

    The hotel is located approximately 21 km from San Sebastián airport and about 45 km from Biarritz airport, according to major travel sites.

  • Where is the Akelarre hotel located in San Sebastián?

    The Akelarre hotel is located on Monte Igueldo, approximately 5 to 5.5 km from the centre of San Sebastián, on the Spanish Basque Coast, with views of the Cantabrian Sea.

  • What is the exact address of the Akelarre - Relais & Châteaux hotel?

    The address of the hotel is Padre Orcolaga 56, Monte Igueldo, 20008 San Sebastián, Province of Guipuscoa, Basque Country, Spain.

  • How long does it take to get from the centre of San Sebastián to the Akelarre hotel?

    It takes approximately 10 minutes by car to reach the centre of San Sebastián from the Akelarre hotel, according to the official website of the establishment.

Spa & Wellness

  • Does the hotel have a pool?

    The hotel has a pool on site, accessible notably via the spa and certain suites with private pools, according to accommodation descriptions.

  • What wellness facilities are offered at the Akelarre spa?

    A spa and wellness centre with a hydrotherapy pool, Turkish bath, sauna, and treatment rooms is available on-site, with access reserved for guests aged 18 and over.

  • Are there age restrictions for accessing the Akelarre spa?

    Access to the spa is reserved for individuals aged 18 and over, and the spa is open daily according to the information from booking sites.

  • Does the Akelarre spa offer a hydrotherapy circuit and treatments?

    The wellness centre includes a pool with a hydrotherapy circuit, a hammam, a sauna, and several treatment rooms, accessible by reservation.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy varies depending on the booking channel and the type of rate chosen, with offers often cancellable for free up to a certain date.

  • Are there any tourist taxes to pay?

    Booking sites indicate rates including taxes and fees, suggesting that any potential tourist taxes are integrated into the price. Contact the concierge to confirm the day's arrangements.

  • What are the usual price levels for a night at the Akelarre hotel?

    Prices vary according to the season, room type, and booking channel, with an average high range reflecting the luxury positioning and the 3-star Michelin restaurant.

  • Are the spa services and wine tastings included in the room rate?

    Spa fees, treatments, and wine tastings are generally not included in the room price and are charged separately.

  • What payment methods are accepted at the Akelarre - Relais & Châteaux hotel?

    The local currency is the euro and the main accepted payment methods are international credit cards, according to the standards of luxury hotels in the region.

Included Services

  • What services are generally included in the price of a night at the Akelarre hotel?

    Stays often include breakfast, free Wi-Fi, and free parking. Other services may incur additional charges, such as wine tastings or certain spa treatments.

  • Is a daily housekeeping and room service provided at Akelarre?

    Daily room maintenance and room service are offered, as well as a concierge service. Contact the concierge to confirm the day's arrangements.

  • Does the hotel offer a car rental service for guests?

    Car rental services are offered by the establishment, with the option to pick up the vehicle directly at the hotel.

  • What concierge services are available at the Akelarre hotel?

    Concierge services are offered to organise transport, restaurant reservations, activities, and special requests, contributing to a fully personalised stay.

Family & Kids

  • Is the Akelarre hotel suitable for stays with young children?

    The hotel discourages stays with children under 14 years old in order to maintain the tranquillity of the establishment, according to the official website.

  • Is Akelarre more suitable for couples or families?

    The atmosphere of the hotel is more oriented towards couples, food enthusiasts, and relaxation stays, with a cautious policy regarding young children.

Activities & Leisure

  • What activities are available directly at the Akelarre hotel?

    On-site activities include the swimming pool, spa, wine tasting in the cellar, and the panoramic terrace. Outdoor activities can be organised through the concierge.

  • What type of setting and landscapes does the Akelarre hotel offer?

    The hotel is set in a calm natural environment on Monte Igueldo, with views of the sea and the Basque coast, just a few minutes' drive from San Sebastián.

  • Can you easily access other Michelin restaurants from Akelarre?

    Various Michelin-starred restaurants are located in San Sebastián and the surrounding area. The concierge can guide you to establishments that suit your preferences.

  • What are the general customer feedback on the atmosphere and service level of the Akelarre hotel?

    Customer reviews describe a very calm environment, exceptional views, and a high level of service, with a strong gastronomic dimension.

Accessibility

  • Does the Akelarre hotel have rooms suitable for people with reduced mobility?

    Accessible rooms may be offered, but the complete details of the accessible facilities are not explicitly listed. Contact the concierge to confirm the arrangements for the day.

  • Are the common areas of the hotel easily accessible by wheelchair?

    The main common areas, such as the lobby, restaurants, and spa, are accessible by lift from the rooms. Contact the concierge to confirm the arrangements for the day.

  • Is the terrain and environment around Akelarre easy to navigate for people with mobility difficulties?

    The complex is located by the sea on a hill, which may involve slopes and inclines around the hotel. Please contact the concierge to confirm the arrangements for the day.

  • Does the staff at Akelarre speak French or other foreign languages?

    The hotel staff can communicate in Spanish and English. In a Relais & Châteaux establishment, other languages may also be spoken. Please contact the concierge to confirm the arrangements for the day.

Sustainability

  • Does the hotel policy encourage responsible tourism that respects the natural environment?

    The hotel prioritises a calm and respectful environment, catering to guests seeking relaxation and gastronomy. Please contact the concierge to confirm the arrangements for the day.

  • Does the Akelarre hotel implement specific actions to limit its environmental impact?

    Environmental management practices are generally implemented in Relais & Châteaux establishments, such as waste reduction and site preservation. Please contact the concierge to confirm the arrangements for the day.

  • Does the Akelarre restaurant prioritise local and seasonal products?

    The products and ingredients used in the restaurant are largely sourced from the Basque region and local suppliers, favouring short supply chains.

The Concierge answers — Akelarre

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer between the airport and Akelarre?

    The concierge can organise a private transfer to or from San Sebastián or Biarritz airport, in a sedan or chauffeur-driven vehicle, according to your flight schedule. Contact the concierge to confirm the arrangements for the day.

  • How can a taxi or VTC be easily arranged from the Akelarre hotel?

    The concierge can book a taxi or VTC for your trips to the centre of San Sebastián, La Concha beach, or Monte Igueldo, at your desired time.

  • Is it possible to have a rental car delivered to the Akelarre hotel?

    The concierge can arrange for a rental car to be delivered directly to the hotel, equipped with GPS and insurance suitable for a road trip along the Basque coast.

  • Can you book a private driver for a day of sightseeing along the Basque coast?

    The concierge can offer a private driver service for half a day or a full day to visit the coastal villages around San Sebastián.

  • Can the concierge help me plan my public transport route to Akelarre?

    The concierge can advise on routes and schedules to reach Akelarre by public transport and arrange, if necessary, a final leg by taxi.

Restaurant Reservations

  • Can you reserve a table at the Akelarre gourmet restaurant during my stay?

    Reservations are made through the concierge, who can secure a table at the Michelin three-star Akelarre gourmet restaurant, subject to availability.

  • Can the concierge book Michelin-starred restaurants in the city for me?

    The concierge can recommend and reserve other Michelin-starred restaurants in San Sebastián according to your culinary preferences and desired budget.

  • Is it possible to arrange a customised tasting menu at the Akelarre restaurant?

    The concierge can organise personalised tasting menus at the Akelarre restaurant, taking into account your allergies or dietary restrictions.

  • Can you guarantee a table with a sea view at the Akelarre restaurant?

    The concierge can reserve a table on the terrace or with a panoramic sea view, subject to service availability and weather conditions.

Spa Bookings

  • How can access to the Akelarre spa and hydrotherapy pool be reserved?

    Reservations are made through the concierge, who can block a time slot for the hydrotherapy circuit, sauna, or Turkish bath at the Akelarre spa.

  • Can you organise a massage or a facial treatment during my stay at Akelarre?

    The concierge can arrange body and facial treatments, either solo or for couples, with the spa therapists according to your availability.

  • Is it possible to plan a complete wellness programme at the Akelarre spa?

    The concierge can create a multi-day wellness programme including spa treatments, therapies, and relaxation time, tailored to your expectations.

Excursions & Cultural Visits

  • Can you organise a private guided tour of San Sebastián from the hotel?

    The concierge can book a private guided tour of San Sebastián with a French or Spanish-speaking guide, including the main cultural sites.

  • Can the concierge organise an excursion on the Basque Coast from Akelarre?

    The concierge can prepare a discovery day of the Spanish Basque Coast, with stops in Hondarribia, Getaria, or Zarautz, using a private driver.

  • Can you book tickets for museums and cultural events in San Sebastián?

    The concierge can obtain tickets for museums, exhibitions, or cultural events in San Sebastián, depending on the current programming.

Special Occasions

  • Can you prepare a romantic surprise in the room at Akelarre?

    The concierge can organise a romantic room decoration with flowers, champagne, and petals, for an anniversary or a marriage proposal.

  • Is it possible to reserve a private table for a special occasion at the Akelarre restaurant?

    The concierge can coordinate a private dinner or a special table at the Akelarre restaurant to celebrate a birthday or an important date.

  • Can you help me organise a couple or family photo shoot at the hotel?

    The concierge can assist in organising a professional photo shoot in the hotel and on the terrace, with a local photographer.

Shopping & Luxury Services

  • Can the concierge organise a high-end shopping session in the city?

    The concierge can recommend luxury boutiques and designer workshops in San Sebastián and organise a customised shopping tour.

  • Can you arrange for a personal shopper during my stay at Akelarre?

    The concierge can engage a stylist or personal shopper service to accompany you in the partner boutiques.

  • Can the concierge arrange the shipping of my gourmet or wine purchases?

    The concierge can manage the shipping or transport of your wine or gourmet purchases to your home, depending on the available services.

Family Activities

  • Can you suggest family-friendly activities around the Akelarre hotel?

    The concierge can recommend activities suitable for teenagers and families along the coast and in San Sebastián, despite the hotel's recommendation for those over 14 years old.

  • Is it possible to book surfing lessons for teenagers from Akelarre?

    The concierge can arrange surfing lessons or water activities for those over 14 years old at nearby beaches, with partner schools.

Personalized Experiences

  • Can you organise a wine tasting in the Akelarre wine cellar?

    The concierge can organise a visit to the establishment's wine cellar with a guided tasting, by appointment and for an additional fee.

  • Can the concierge prepare a personalised gastronomic tour in San Sebastián?

    The concierge can create a customised gastronomic itinerary including pintxos, Michelin-starred restaurants, and markets in San Sebastián.

  • Is it possible to book a private dining experience or in-suite dinner at Akelarre?

    The concierge can organise private experiences such as an in-suite dinner with the Akelarre menu or a cooking class, depending on current availability.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits