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5★ · Stockholm

L'Hôtel Reisen in The Unbound Collection by Hyatt

Stockholm

4.34.3/51,589 reviews · Google rating

Hotel 5-star in Stockholm, in the heart of Stockholm, featuring early walks in Gamla Stan, water-view rooms and Stockholm on foot.

Where is L'Hôtel Reisen in Stockholm?

L'Hôtel Reisen is in the heart of Stockholm, on the Skeppsbron waterfront. From here, the old town and other central areas are easy to reach on foot.

The setting suits a stay focused on city sightseeing. You can move easily between the quays and historic streets without relying constantly on transport.

Can you walk to Gamla Stan from L'Hôtel Reisen?

Yes, Gamla Stan is just a short walk from the hotel. That is one of the address's most practical advantages.

Setting out early lets you see the old town in a quieter atmosphere. Returning to the waterfront is just as straightforward.

What kind of stay does L'Hôtel Reisen offer in Stockholm?

The hotel offers a five-star stay in a historic setting, with a warm atmosphere and contemporary comforts. The overall feel combines period character with modern ease.

For a more specific experience, some rooms offer water views. That is worth considering if you want to experience Stockholm from its waterfront side.

A word from the Concierge

L'Hôtel Reisen in The Unbound Collection by Hyatt through the Concierge's eyes

L'Hôtel Reisen, located in Stockholm, Sweden, offers a unique experience in a historic setting. This 5★ hotel is situated in the heart of the city, close to major tourist attractions. Guests appreciate its warm ambiance and attentive service. The property is part of The Unbound Collection by Hyatt, highlighting its commitment to excellence and comfort.

What sets L'Hôtel Reisen apart is its authentic atmosphere and blend of traditional charm with modern amenities. Travelers discover a place where history meets luxury. The hotel is ideal for those seeking an immersive experience in Swedish culture while enjoying contemporary services.

Before visiting, know that the hotel caters to both couples and business travelers. The ambiance is conducive to relaxation after a day of sightseeing or meetings. The seasons influence Stockholm's appeal, with bright summers and snowy winters. Plan your stay accordingly to fully enjoy the city.

_My tip from the Concierge:_ book activities in advance, especially during peak season, to ensure your spot.

Why choose L'Hôtel Reisen in The Unbound Collection by Hyatt?

L'Hôtel Reisen in The Unbound Collection by Hyatt is an exceptional address in Stockholm, chosen by the Concierge for its location, service and character. This page gathers verified facts — rooms, dining, amenities, access and policies — together with the Concierge's tip, the operational secret worth knowing before you go. Updated 29 June 2026.

Rooms & suites

Room catalog coming soon.

The hotel at a glance

Services & amenities

Detailed services coming soon.

Signature experiences

Exclusive on-site programmes that define this property's character, beyond the room key.

  • Early-morning walk through Gamla Stan

    One of the privileges of this address is being able to reach the old town within moments, before the streets fully come to life. Setting out early reveals cobbles, façades and squares in gentler light, with a rare sense of intimacy at the heart of a much-visited district. It is a simple experience, yet one that profoundly alters the way Stockholm is perceived.

    Signature quartierIncluded in your stay
  • A stay with water views

    Choosing a room facing the waterfront gives the stay a distinctive tone. The movement of boats, reflections on the quay and changing skies constantly remind guests that Stockholm is a maritime capital. The room becomes a true vantage point, especially striking in the early morning or when evening light stretches across the city.

    Vue emblématiqueReservation required
  • A wellbeing pause after the quays

    After a day spent walking between museums, old lanes and waterfront promenades, returning to the hotel for a moment of relaxation feels entirely natural. This experience captures a Nordic way of living: embracing the outdoors fully, then returning to a more enveloping space in order to slow down, recover and extend the pleasure of the stay in a quieter register.

    Après la villeReservation required
  • Stockholm on foot from Skeppsbron

    The hotel is especially well suited to discovering the capital on foot. From the quay, one moves naturally between the old town, bridges, viewpoints and other central districts without any sense of interruption. This fluidity gives the stay a remarkably free, almost intuitive rhythm, moving from island to island according to the light, cultural plans and pauses for coffee or a terrace stop.

    Included in your stay
  • A romantic weekend between old town and waterfront

    For a stay for two, the address creates an almost cinematic setting: walks through the lanes of Gamla Stan, returns along the water, winter light on façades or long summer evenings that barely darken. The experience depends less on a fixed programme than on the quality of the setting, which makes every outing more graceful and every return to the hotel more anticipated.

    Escapade à deuxIncluded in your stay
  • A winter stay in historic Stockholm

    When temperatures drop and daylight shortens, Reisen’s location reveals another side of its charm. The quays become almost theatrical, the old town grows quieter and returning to the hotel feels even more rewarding. It is an ideal experience for those who appreciate Nordic capitals at their most atmospheric, combining fresh air, heritage and enveloping comfort.

    Saison idéaleIncluded in your stay

In the press

Sources & verification

The factual information on this page is sourced from and verifiable against open encyclopaedias and reference databases.

External references

Data collected on 29 June 2026.

Stay policies

Check-in & check-out

Check-in
From 15:00
Check-out
Until 12:00

Pets

Pets are welcome at no extra charge.

Pets are allowed on request. Charges may be applicable.

Wi-Fi

Complimentary Wi-Fi in public spaces; in-room access available as a paid option.

Guest reviews

4.3 / 5 · 1,589 reviews

1/5Brent Hales

For a luxury hotel we expected good service. Instead they booked our room each night separately even though we booked the same reservation. Room service was walking on us every day in the late afternoon thinking they…

5/5Y B

Hotel Reisen is wonderful!! Excellent unbeatable location in the heart of the old town a professional warm friendly service. It’s part of the Hyatt brand and I appreciate being able to use my Hyatt membership to stay…

4/5Shurik McLaren

Nice hotel in the center of Stockholm. Friendly and attentive staff, excellent and varied options for breakfast. Small gym and spacious sauna with a cold swimming pool. A bit of a weird elevator operating…

Reviews provided by Google Maps. View on Google

Around the hotel

Frequently asked questions

Everything a guest might ask before and during their stay — rooms, dining, spa, family and hotel policies.

Arrival & Departure

  • What time can we check in?

    Check-in is from 3:00 PM. Check-out is possible until 12:00 PM.

  • Until what time can we leave the room?

    Standard check-out is set at 12:00 PM. Late check-out may be subject to availability and conditions.

  • What is the minimum age to check in to the hotel?

    The minimum age for check-in is 18 years. Identification may be requested upon arrival.

  • Does the hotel have parking?

    Private parking is offered with self-parking and valet service according to the official Hyatt information. Conditions and rates may vary.

  • Can I check in early?

    The consulted sources do not indicate a universal early arrival policy. Contact the concierge to confirm the terms of the day.

Location & Access

  • Is the hotel located in the historic centre of Stockholm?

    The establishment is located directly on the waterfront of Stockholm, in the old town. The centre of Stockholm is approximately 1 km away.

  • Where is the Hotel Reisen in Stockholm located?

    The hotel is located at Skeppsbron 12, in Gamla Stan. The Stockholm Palace is indicated to be about 150 metres away.

  • Which metro stations are closest to the hotel?

    The establishment is served by public transport, with the T-Bana Gamla Stan station 7 minutes away on foot and T-Bana Kungsträdgården 8 minutes away.

  • Are airport transfers offered?

    The transfer service is not detailed in the consulted sources. Contact the concierge to confirm the terms of the day.

  • What is the distance between the hotel and the airport?

    The exact distance to the airport is not consistently confirmed in the consulted sources. Contact the concierge to confirm the terms of the day.

Rooms & Amenities

  • What amenities are available in the hotel rooms?

    The rooms offer Chromecast, free internet access, and a digital key. Some offers also mention air conditioning and room service.

  • What types of rooms are available at the Hotel Reisen in The Unbound Collection by Hyatt?

    The hotel offers double rooms, single rooms, and suites. The exact choice depends on availability at the time of booking.

  • Does the hotel offer laundry or dry cleaning services?

    A dry cleaning service is available. Details regarding timings and prices can be confirmed with the hotel.

Included Services

  • Is Wi-Fi available in the hotel?

    Wi-Fi is available for free in the hotel. Free internet access is among the services advertised by the establishment.

  • Does the hotel offer room service?

    Room service is available. Hours and the menu may vary depending on the period.

  • What services and amenities are included in the establishment?

    Concierge service is available on site. A fitness centre, meeting spaces, and an electric vehicle charging station are also among the services.

Dining

  • What type of breakfast is offered?

    The hotel serves a continental, vegetarian, vegan, gluten-free, and buffet breakfast. Guests rate it highly with a score of 8.6 on Booking.com.

  • Is there a restaurant in the hotel?

    The establishment features an on-site restaurant, Restaurant Reiss. The menu highlights Scandinavian cuisine, with service noted for lunch and dinner.

  • Does the hotel have a bar or lounge?

    The hotel has two bars/lounges according to Hotels.com. The setting allows for enjoying a drink on-site without leaving the establishment.

Spa & Wellness

  • Does the hotel have a spa?

    A spa is available on site. The establishment also offers a sauna, massages, a spa/relaxation area, and beauty treatments.

  • Is there a sauna or hammam in the hotel?

    A sauna is offered among the wellness facilities. Massages and various body or beauty treatments are also mentioned.

  • Can we exercise on site?

    A fitness centre is available. Hotels.com mentions a gym open 24 hours a day.

Activities & Leisure

  • Does the hotel have a swimming pool?

    The hotel does not have a swimming pool listed among its services. The sources consulted only mention a spa and wellness area.

  • What wellness or sports activities are offered at the hotel?

    A fitness centre is available on site. The establishment also offers a spa and massages to complement leisure activities.

  • Are there spaces to relax outside of the room?

    The library is mentioned among the hotel's amenities. The terrace and lounges also allow for relaxation on site.

Family & Kids

  • Does the hotel welcome families with children?

    Children are generally welcomed, but detailed family arrangements are not specified in the consulted sources. Contact the concierge to confirm the arrangements for the day.

  • Can a baby cot or extra bed be obtained?

    The rooms may suit different types of stays, but baby cots and extra beds are not detailed here. Contact the concierge to confirm the arrangements for the day.

  • Does the hotel offer a babysitting service?

    No children's club or babysitting service is mentioned in the consulted sources. Contact the concierge to confirm the arrangements for the day.

Pets

  • Are pets allowed at L'Hôtel Reisen in The Unbound Collection by Hyatt?

    Pets are accepted at the hotel according to the official Hyatt information. Conditions or fees may apply depending on the stay.

  • Are there restrictions for coming with a pet?

    Detailed rules regarding size, weight, or number of pets are not specified in the consulted sources. Contact the concierge to confirm the arrangements for the day.

  • Can the hotel look after my dog during my absence?

    The consulted information confirms the acceptance of pets, but not a pet-sitting service. Contact the concierge to confirm the arrangements for the day.

Accessibility

  • Is the hotel suitable for people with reduced mobility?

    The establishment announces partial accessibility, but the details of adapted rooms and facilities are not specified in the consulted sources. Contact the concierge to confirm the arrangements for the day.

  • Are there wheelchair-accessible rooms?

    The consulted information does not detail elevators, ramps, or accessible rooms. Contact the concierge to confirm the arrangements for the day.

  • Are the common areas accessible without steps?

    The accessibility of the common areas is not exhaustively detailed in the consulted sources. Contact the concierge to confirm the arrangements for the day.

Billing & Policies

  • What is the hotel's cancellation policy?

    The cancellation policy depends on the rate booked and the conditions displayed at the time of booking. Sources do not provide a single rule for all stays.

  • What payment methods are accepted at the hotel?

    The accepted payment cards are not detailed in the consulted sources. Contact the concierge to confirm the terms of the day.

  • Are there any city taxes to pay?

    The city tax is not detailed in the consulted sources. Contact the concierge to confirm the terms of the day.

Sustainability

  • Does the hotel have an environmental or sustainability policy?

    The hotel communicates sustainability commitments regarding its practices, but specific indicators are not included in the consulted sources. Contact the concierge to confirm the terms of the day.

  • Does the hotel offer an electric vehicle charging station?

    An electric vehicle charging station is advertised by Hyatt. This equipment is part of the mobility services offered on-site.

  • What sustainable actions does the hotel implement on a daily basis?

    The hotel highlights free internet access, a digital key, and optimised equipment as part of its services. Additional environmental details are not specified in the consulted sources.

The Concierge answers — L'Hôtel Reisen in The Unbound Collection by Hyatt

Tables, transfers, spa, excursions or special occasions — how the Concierge replies when you ask.

Transfers & Transport

  • Can you arrange a private transfer from the airport or train station?

    The concierge can organise a private transfer to or from the airport according to the desired schedule. It is recommended to confirm availability and pricing at the time of the request.

  • Is it possible to book a private driver for the day?

    The concierge can book a private driver for travel within Stockholm and its region. The arrangements depend on the itinerary and desired duration.

  • Can a taxi be booked for an early morning departure?

    The concierge can arrange a taxi or a car with a driver at a fixed time. It is recommended to provide the address, time, and number of passengers in advance.

Restaurant Reservations

  • Can you book a table at a fine dining restaurant in Stockholm?

    Reservations are made through the concierge for requested tables in Stockholm. It is advisable to specify the restaurant, time, and any dietary restrictions.

  • Can you recommend and book a restaurant with a view of the water?

    The concierge can search for suitable addresses based on specific requests, such as Nordic cuisine, a view of the water, or a tasting menu. Availability varies depending on the day's services.

  • Can a private dinner be organised for a special occasion?

    The concierge can organise a birthday dinner or a private meal. It is recommended to indicate the number of guests and any allergies.

Spa Bookings

  • Can you book a massage or a facial treatment?

    The concierge can book a treatment at the hotel spa or at a partner establishment. Availability depends on the requested treatment and time slots.

  • Is it possible to book a couple's treatment?

    The concierge can offer suitable time slots for a wellness experience for two. It is preferable to book in advance for couple's treatments.

  • Can you arrange a spa session for this afternoon?

    The concierge can check available treatments, durations, and opening hours. Last-minute requests are subject to availability.

Excursions & Cultural Visits

  • Can you organise a guided tour of the old town?

    The concierge can organise a guided tour of Gamla Stan, museums, or historical sites in Stockholm. Private or small group tours can be requested.

  • Can you book a cultural tour around Stockholm?

    The concierge can book tickets or a tour to the main museums of Stockholm. It is recommended to indicate areas of interest to refine the selection.

  • Can you organise a cruise in the Stockholm archipelago?

    The concierge can prepare a customised itinerary including a cruise, museum visit, or walk in the archipelago. Timings are adjusted according to the season and availability.

Special Occasions

  • Can you prepare a romantic surprise in the room?

    The concierge can organise a surprise in the room, such as flowers, champagne, or personalised decoration. The request should be made in advance to ensure preparation.

  • Can you organise a birthday at the hotel restaurant?

    The concierge can coordinate a birthday celebration with cake, flowers, or a personalised message. It is advisable to specify the date, time, and desired style.

  • Can you help organise a marriage proposal?

    The concierge can assist in planning a marriage proposal with staging and coordination of service providers. Options depend on available locations and time slots.

Shopping & Luxury Services

  • Can you recommend the best luxury shops in Stockholm?

    The concierge can recommend luxury boutiques in Stockholm and organise a shopping itinerary. A personalised accompaniment can also be requested.

  • Can you deliver gifts or flowers to the room?

    The concierge can arrange specific purchases, such as flowers, champagne, or high-end gifts. Special requests should be specified in advance.

  • Can you organise a personal shopper?

    The concierge can direct to personal stylist services, jewellery, or bespoke shopping. Availability depends on local partners.

Family Activities

  • Can you suggest child-friendly activities in Stockholm?

    The concierge can suggest child-friendly activities, such as interactive museums, boat trips, or easy walks. Suggestions take into account the age of the children.

  • Can you organise a half-day family excursion?

    The concierge can assist in organising a family outing with flexible timings and simple routes. It is recommended to specify the age of the children and the desired duration.

  • Can you book an indoor activity in case of rain?

    The concierge can recommend family-friendly venues based on the weather and opening hours. Some activities require prior reservation.

Personalized Experiences

  • Can you create a customised programme for our stay?

    The concierge can create a tailored programme for a romantic, cultural, or gastronomic stay. Preferences and constraints should be communicated at the time of the request.

  • Can you organise a stay with a personalised schedule?

    The concierge can adjust meal times, visits, and transfers according to the desired pace. A personalised schedule helps optimise the stay.

  • Can you organise an exclusive experience in Stockholm?

    The concierge can coordinate exclusive experiences based on desires, such as a private cruise, tasting, or private tour. Options depend on available partners.

The Concierge Club — your benefits

Possible benefits when you travel with MyConciergeHotel. The exact perks are confirmed at booking time, depending on the hotel and availability.

  • Monthly Concierge newsletter

    A curated monthly selection of hotels, itineraries and operational tips you will not find in commercial guides.

    • Your Concierge Club account

      Track your bookings, pending requests and saved hotels in a single dashboard.

      • Prestige launch priority

        Club members will be contacted first when the Prestige tier (30-day free trial) opens its doors.

        • Member rate

          A negotiated rate below the public price on eligible hotels. Displayed transparently next to the public price.

          • Activates with the launch of our member price comparator.
        • Breakfast for two

          Breakfast included for two guests at Little partner hotels.

          • Activates with the launch of our member price comparator.
        • Room upgrade

          If the next category up is available on arrival, you are upgraded automatically.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Hotel credit

          A credit redeemable at the restaurant, spa or on in-room services. Amount varies by hotel and length of stay.

          • Activates with the launch of our member price comparator.
        • Late check-out at 2 pm

          Stay until 2 pm on departure day, at no extra cost. Confirmed 24 hours in advance.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.
        • Welcome gift

          An in-room attention on arrival, chosen by the hotel (champagne, flowers, tasting).

          • Activates with the launch of our member price comparator.
        • WhatsApp Concierge (from Phase 6)

          A direct WhatsApp line to our concierge before, during and after your stay — channel currently being set up, rolling out from Phase 6.

          • Activates with the launch of our member price comparator.
        • GM introduction

          A note to the hotel management for a personal welcome on arrival.

          • On request, subject to hotel availability
          • Activates with the launch of our member price comparator.

        See all my benefits